Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.
Responsibilities:
- Handle inbound and outbound calls from international customers.
- Provide information about products and services, respond to customer queries, and resolve issues effectively.
- Ensure timely and professional follow-up on customer issues.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members to achieve individual and team goals.
- Adhere to company policies and procedures to maintain operational efficiency.
- Strive to achieve customer satisfaction and ensure positive feedback.
Requirements:
- 1-year bond commitment required
- Minimum 6 months of Experience required in an International BPO/ Call centre.
- Excellent communication skills.
- Customer Centric &Logical thinking and need to be enough spontaneous
- Ensure Timely& Professional Responses to all queries.
- Analytical & Probing skill.
- Strong ability to multitask and take fast decisions independently.
- Night shift only.
- The shift timings will be 7.30 PM to 4.30 AM.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kitty Technologies Pvt Ltd
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Full Stack Developer - Averlon