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BPO Associate

kitty Technologies's profile picture
Posted by kitty Technologies
0 - 1 yrs
₹2L - ₹2L / yr
Nagercoil
Skills
English Proficiency
Communication Skills

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.


Responsibilities:

  • Handle inbound and outbound calls from international customers.
  • Provide information about products and services, respond to customer queries, and resolve issues effectively.
  • Ensure timely and professional follow-up on customer issues.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with team members to achieve individual and team goals.
  • Adhere to company policies and procedures to maintain operational efficiency.
  • Strive to achieve customer satisfaction and ensure positive feedback.


Requirements:

  • 1-year bond commitment required
  • Minimum 6 months of Experience required in an International BPO/ Call centre.
  • Excellent communication skills.
  • Customer Centric &Logical thinking and need to be enough spontaneous
  • Ensure Timely& Professional Responses to all queries.
  • Analytical & Probing skill.
  • Strong ability to multitask and take fast decisions independently.
  • Night shift only.
  • The shift timings will be 7.30 PM to 4.30 AM.


Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month


Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund


Schedule:

  • Fixed shift
  • Night shift
  • US shift



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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Kitty Technologies Pvt Ltd

Founded :
2024
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

N/A

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