BPO Associate

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

About the role:

The SDE 2 - Backend will work as part of the Digitization and Automation team to help Sun King design, develop, and implement - intelligent, tech-enabled solutions to help solve a large variety of our business problems. We are looking for candidates with an affinity for technology and automations, curiosity towards advancement in products, and strong coding skills for our in-house software development team.

What you will be expected to do:

• Design and build applications/systems based on wireframes and product requirements documents
• Design and develop conceptual and physical data models to meet application requirements. 
• Identify and correct bottlenecks/bugs according to operational requirements
• Focus on scalability, performance, service robustness, and cost trade-offs.
• Create prototypes and proof-of-concepts for iterative development.
• Take complete ownership of projects (end to end) and their development cycle
• Mentoring and guiding team members
• Unit test code for robustness, including edge cases, usability and general reliability
• Integrate existing tools and business systems (in-house tools or business tools like Ticketing softwares, communication tools) with external services
• Coordinate with the Product Manager, development team & business analysts

You might be a strong candidate if you have/are:

• Development experience: 3 – 5 years
• Should be very strong in problem-solving, data structures, and algorithms.
• Deep knowledge of OOPS concepts and programming skills in Core Java and Spring Boot Framework
• Strong Experience in SQL
• Experience in web service development and integration (SOAP, REST, JSON, XML)
• Understanding of code versioning tools (e.g., git)
• Experience in Agile/Scrum development process and tools
• Experience in Microservice architecture
• Hands-on experience in AWS RDS, EC2, S3 and deployments

Good to have:

• Knowledge on messaging systems RabbitMQ, Kafka.
• Knowledge of Python
• Container-based application deployment (Docker or equivalent)
• Willing to learn new technologies and implement them in products

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About Sun King

Sun King is a leading off-grid solar energy company providing affordable, reliable electricity to 1.8 billion people without grid access. Operating across Africa and Asia, Sun King has connected over 20 million homes, adding 200,000 homes monthly.

Through a ‘pay-as-you-go’ model, customers make small daily payments (as low as $0.11) via mobile money or cash, eventually owning their solar equipment and saving on costly kerosene or diesel. To date, Sun King products have saved customers over $4 billion.

With 28,000 field agents and embedded electronics that regulate usage based on payments, Sun King ensures seamless energy access. Its products range from home lighting and phone charging systems to solar inverters capable of powering high-energy appliances.

Sun King is expanding into clean cooking, electric mobility, and entertainment while serving a wide range of income segments.

The company employs 2,800 staff across 12 countries, with women representing 44% of the workforce, and expertise spanning product design, data science, logistics, sales, software, and operations.

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

form :https://forms.gle/ncGqEJrJDvEDhXtL7

AI Researcher, Speech & Audio, Intern -

Internship Opportunity at JoshTalks AI Lab

(ai.joshtalks.com)

Location: Gurgaon, India

Type: Full-time Internship (6–12 months)

Who: Final-year engineering students or recent graduates passionate about AI/ML

in speech

About Us

At JoshTalks AI Lab, we believe that voice will be the primary medium of interaction

between man and machine. Our mission is simple yet ambitious:

● Help machines talk like humans.

● Build the benchmarks and datasets that become the backbone of global

progress in speech AI.

● Drive improvements not just through compute or algorithms — but through

high-quality, diverse, real-world data.

Our datasets today power some of the largest and most widely used speech

models in the world (you’ve definitely used them, even if we can’t name them

😉).

What You’ll Work On

This is not a “just another internship.” You’ll be directly contributing to the global

race to perfect speech AI:

1. Benchmarking the world’s speech models

○ Design and run evaluations for ASR and speech-to-speech systems.

○ Create benchmarks that will guide top AI labs on where their models

fail and where they shine.

2. Modeling & Fine-Tuning

○ Fine-tune speech recognition systems (like Whisper/wav2vec2) to push

Word Error Rates toward ~5%.

○ Experiment with multilingual, code-switched, and noisy speech

to mimic real-world conditions.

3. Impact at Scale

○ Your work won’t just sit in a paper. It will influence how the

world’s largest AI models get built, tested, and improved.

Who We’re Looking For

● Final-year undergraduates (B.Tech/B.E.) in CSE, EE, AI/ML, or related fields.

● Strong interest in speech, audio, NLP, or multimodal AI.

● Hands-on experience in one or more of:

○ Fine-tuning speech or language models (Whisper, wav2vec2,

HuBERT, SER, etc.)

○ Building speech-driven projects (assistants, classifiers, chatbots,

SER systems)

○ Working with PyTorch, TensorFlow, or Hugging Face transformers.

● Bonus: past projects on GitHub, Kaggle, or research papers.

Why Join Us

● Ownership: Even as a final-year student, you’ll get the chance to own

problems of global importance — from reducing ASR word error rates toward

5% to building benchmarks that influence how the next generation of

speech-to-speech models are developed. These are not side projects:

the problems you’ll work on may define how billions of people interact

with machines in the future.

● Front-row seat in speech AI: Your work will shape benchmarks and datasets

used by the world’s top model labs.

● Learning: Work with experts solving speech challenges across 20+

Indian languages and noisy, real-world audio.

● Impactful projects: The benchmarks and models you help build will

set direction for global AI progress.

● Startup energy, global scale: Small team, big impact — perfect for ambitious

builders.

● Co-Authorship: If any of the work you contribute to is published as a paper,

benchmark report, or dataset release, you will be credited as a co-author.

This means your contributions won’t just stay inside the lab — they’ll be

visible to the wider research community and part of the academic and

industry record.

Details

● Location: Gurgaon (on-site preferred for collaboration)

● Duration: 6–12 months

● Type: Paid Internship (full-time)

● Start Date: Flexible for final-year students (aligns with academic calendar)

If you’re someone who dreams of making speech AI as natural as human

conversation, this is your chance to work on the real frontier. Super interested?

• Candidate should possess excellent oral and written communication skills in English and convincing skills.
• Candidate with knowledge in Upwork, freelance,PPH, Guru or other business portals would be preferred.
• Candidate should have hands on Experience on Lead Generation,Business Development, Strategic Selling. Solution Selling etc
• Good analytical skill & requirement understanding, skills should be good.
• Expertise on Graphics Design, Animation, Web Technologies, IT domain.
• Responsible for dealing with International Clients.
• Should have experience in Writing RFI,RFP.
• Must be good with negotiation skills, converting leads & generation business.

Qualifications and Skills

• Lead generation for Graphics design, Animation, Design Projects website design
• Identifying and generating the business from existing accounts, enhance business from new accounts.
• Presenting the ideas and budget to the client
• Negotiating and presenting creative work to clients
• Managing, reviewing progress and delivering the clients projects.

Intuitive. Cloud is seeking a high-performing, energetic person to help lead various Agile Scrum teams through Project Management. The Agile Delivery Team is responsible for major enterprise platforms that are critical to the success of Intuitive. This position not only manages large/small scale projects but will also be responsible for making sure a Scrum team lives by the values and practices of Scrum.

Responsibilities include but are not limited to:

Primary Responsibilities:

• Socialize and execute Intuitive Digital/Cloud transformation/Data platform strategy & provide technology support to our customers
• Build Strong Customer Relationship framework, Create and maintain technical project plans outlining tasks, delivery dates and allocation of resource es aligned to statements of work (SOW's)
• Plan, manage, and execute variety of cloud deployment, Networking, Infrastructure, Application Development/deployment, Virtualization, or IT systems development projects.
• Lead contract renewal efforts for existing clients, provide support to leadership in SOW development process.
• Teach, mentor, guide, and coach the Delivery Team (and organization) on Agile/Scrum/Kanban/Lean principles and practices. Coach the Delivery Team in self-organization and cross-functionality.
• Manage project resources ensuring all projects meet customer obligations and budget expectations
• Provide timely and accurate status updates to all customer, partner, and Intuitive stakeholders throughout the project lifecycle
• Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and within Intuitive teams
• Assist in the development and maintenance of project methodology aligned to the project skillset for efficient delivery
• Gather information at front end to determine project parameters and specifications, and to budget human, financial and other resources.
• Expected to provide technical oversight to some staff and track attainment of project milestones and Support KPIs.
• Embrace and role model servant leadership.

Technical Skills Required

• Lead complex cloud implementation, migration, and cloud support projects from kickoff to closure
• Knowledge of Data Center, Mid-Range infrastructures, Cabling, and Networking (IP Schema, Routing, and Switching products)
• Understanding of Security (IDS and Firewalls), blades enclosure, Backup, Storage & Server OS
• Remote Connectivity Tool Knowledge (DRAC, RDP, ILO)
• VMware Infrastructure (vCenter, vMotion, DRS Clusters, VM Converter, NSX-VtoT, Realize)
• Understanding of Vulnerability Management processes.
• Experience in handling small- and large-scale projects involving IT infrastructure technologies like Cloud Azure/AWS/GCP.
• Experience with Cloud (AWS), Data Center technologies, and Cloud migration projects.
• Functional understanding of cloud (AWS), data center components, and conceptual integration of servers, storage, and networking technologies.
• Knowledge in Software Defined Networks (SDN) & SD-WAN – Mandatory
• Understanding of Enterprise Network, system, and application-level security issues.
• Routing and Switching, MPLS, SD-WAN, SDN Technology, Network Security - Firewalls, IDS/IPS, Proxy
• Good understanding and skills in Network Traffic Engineering and Analysis
• Knowledge of API Led connectivity approach
• Understanding of underlying ESB architecture with experience of server admin and physical deployment On Cloud, On-Premises, and Hybrid, Runtime Fabric4 etc.
• Experience building, testing, and deploying applications.

Job Functions:

• Facilitates Scrum ceremonies and enforces time boxes. Embrace and role model Agile Principles.
• Help remove organizational and team impediments to agility and progress. Assist Delivery Team and Product Owner with relentless and continuous improvement in processes and product delivery.
• Meet with customer Key stakeholders, application owners, application developers, and analysts, coding staff to determine continuously evolving business needs and functionalities desired.
• Build a project plan for the relatively large or complex project(s), including milestones, resources needed in the form of staffing hours, budget, technology stack, following established project management methodology.
• Track course of project from meetings, conferring with customer leadership to internal developers, and receiving reports. Update project plan as needed.
• Document changes to scope or functionalities with change ticket, project plan, or another format.
• Assess compliance of development process with accepted methodology and communicate to responsible managers or staff. Document exceptions or deviations as needed.
• Convene meetings and plan agenda to ensure important issues are aired and resolved.
• Report on progress of project, use of staff, $ expenditures, progress on milestones and the like to application owners.
• Provide guidance to project staff; may manage staff of analysts who are developing technical specifications or developers who are coding.
• Plan, document, manage and evaluate staff performance, or contribute to evaluation by their managers.
• Contribute to professional or technical development of less experienced staff by mentoring or training.

Qualifications:

• You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Required Education:

• Bachelor's degree in Computer Science or any other related field; or an equivalent of other work experience/training such as relevant military experience or technical school training

Minimum Qualifications:

• 7+ years of experience in the Information Technology (IT) industry
• 3+ years of professional Scrum Master experience

Preferred Qualifications:

• Project Management Certification
• Certified Scrum Master OR SAFe Agile Certification required
• 3+ years of experience in Agile/SAFe methodologies including tools used for work planning and tracking such as Rally, Jira, etc.
• 7+ years of Project Management experience
• Specialized Knowledge & Skills:

o          Experience with large scale cloud deployment and support projects.

o          Cloud platforms include Azure, AWS, GCP

o          Expert use of Microsoft Project and Project Server Expert use of SharePoint

o          Expert use of Microsoft Excel, Word, and Power Point.

o          Expert use of Microsoft Visio Ability to manage a program of projects (possibly up to 15).

o          Excellent presentation skills.

o          Ability to create and manage large budgets (to include resource tracking, capital expenditures and other project expenses).

o          Ability to interface with senior management in order to provide status, manage issues, and present options.

About us: 

Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology. 

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018. 

We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada. 

Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience. Marquee customers along with some exciting start-ups are part of our clientele. 

What You will do: 

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology. 

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala. 

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients. 

● Help to grow the next generation of developers and have a positive impact on the industry. 

Basic Qualifications: 

● Experience: 4+ years. 

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc. 

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable) 

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have. 

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset. 

● Great OO skills, including design patterns. 

● Experience with devops, continuous integration & deployment. ● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits:
 

● Competitive salary. 

● Work from anywhere. 

● Learning and gaining experience rapidly. 

● Reimbursement for basic working set up at home. 

● Insurance (including a top up insurance for COVID). 

Location:

Remote - work from anywhere.

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.