Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.
Responsibilities:
- Handle inbound and outbound calls from international customers.
- Provide information about products and services, respond to customer queries, and resolve issues effectively.
- Ensure timely and professional follow-up on customer issues.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members to achieve individual and team goals.
- Adhere to company policies and procedures to maintain operational efficiency.
- Strive to achieve customer satisfaction and ensure positive feedback.
Requirements:
- 1-year bond commitment required
- Minimum 6 months of Experience required in an International BPO/ Call centre.
- Excellent communication skills.
- Customer Centric &Logical thinking and need to be enough spontaneous
- Ensure Timely& Professional Responses to all queries.
- Analytical & Probing skill.
- Strong ability to multitask and take fast decisions independently.
- Night shift only.
- The shift timings will be 7.30 PM to 4.30 AM.
Job Type: Full-time
Pay: ₹13,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Subodh Popalwar
Software Engineer, Memorres
About Kitty Technologies Pvt Ltd
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Who We Are 🌟
We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT’. Embracing Software Craftsmanship values and eXtreme Programming Practices, we create well-crafted products for our clients. We partner with large organizations to help modernize their legacy code bases and work with startups to launch MVPs, scale or as extensions of their team to efficiently operationalize their ideas. We love to work with folks who are passionate about creating exceptional software, are continuous learners, and are painstakingly fussy about quality. 🚀
Our Values 💡
- Relentless Pursuit of Quality with Pragmatism
- Extreme Ownership
- Proactive Collaboration
- Active Pursuit of Mastery
- Effective Feedback
- Client Success
What We’re Looking For 👀
We’re on the hunt for Software Craftspeople who take pride in their work and the code they write. If you believe in and evangelize eXtreme Programming principles, and if you are motivated and passionate about forming great teams, we want you! We strongly adhere to being a DevOps organization, where developers own the entire release cycle. This means you will get to work on programming languages, infrastructure technologies in the cloud, client communication and everything in the middle. Please read on if what you have read so far resonates with you! 🌥️
What You’ll Be Doing
🧪 Own End-to-End Testing:
- Manage testing initiatives throughout the Software Development Life Cycle (SDLC)
- Work within a continuous deployment environment
🔍 Functional and Automated Testing:
- Run functional and automated tests
- Identify test conditions and develop test scenarios
- Document expected behavior and outcomes
🛠️ Test Automation Frameworks:
- Create and maintain test automation frameworks
👥 Understand User Behavior:
- Focus on user behavior to enable rapid rollouts of new features and fixes
- Act as the user’s representative to ensure stability, integrity, and predictability of the system in production
📊 Business Analyst Role:
- Understand the system to identify and suggest process improvement opportunities
- Write user stories and understand the product roadmap
- Plan sprints with the team accordingly
📚 Lifelong Learning:
- Make a pledge to never stop learning and continuously improve your skills
Skills You Need to Succeed 🌟
Most Important:
Integrity, a strong character, diligence, and commitment to excellence.
Must Have: Cypressas automation tool/framework and Javascript as programming language •💬 Communication: Excellent writing and communication skills for effective test cases and customer interaction
• 📚 Self-Learner: Extremely hands-on and obsessive about delivering quality products
• 🔧 Sense of Ownership: Do whatever it takes to meet timelines
• 🧩 Automation Framework Development: Experience in developing automation frameworks
• 🧑🔧 BDD Testing: Expertise with Behaviour Driven Development using Cucumber/Gherkin
• 💻 Programming Knowledge: Knowledge of object-oriented programming and software engineering methodologies
• 🌐 Web Technologies: Familiarity with HTML, JavaScript, Eclipse, jQuery
• 🗃 SQL Queries: Proficiency in writing SQL queries to validate data
• 🐧 Linux: Good knowledge of Linux commands and maintaining Linux test servers
• ⚙ DevOps: Interest in mastering DevOps technologies, CI tools like Jenkins, Hudson, Bamboo
• 🔄 Agile/XP: Experience with Agile and eXtreme Programming methodologies
• 🔧 Server Infrastructure: Working knowledge of server configuration/deployment infrastructure
• 🔍 Source Control and Bug Tracking: Experience using source control and bug-tracking systems
About us:
Pi - India’s 1st SuperMoney App, is an AI-native Fintech startup building ML platforms for financial advisory and wealth management. Founded by a former Investment Banker (IIT/IIM/ CFA®) with over a decade of experience.
We are looking for Machine Learning Engineers who are passionate about developing world-class ML platforms. You will be part of the Core Founding team that lays the foundation for a Unicorn journey. You'll join a visionary, funded startup on the ground floor and get to build it up one conversation at a time.
Qualifications:
- Overall experience of 4 to 7 years in ML
- B.Tech/BE from top-tier colleges (IIT, NIT, IIIT)
Requirements:
- Applied GenAI expertise in implementing cutting-edge LLMs and diverse generative models, specializing in transformers and GPT models.
- Demonstrated proficiency across various modalities, showcasing a dynamic skill set for innovative solutions.
- Expertise in Natural Language Processing (NLP), with a comprehensive understanding of the entire stack involved in designing, training, evaluating, and deploying machine learning models, particularly large language models.
- Deep understanding of the entire stack when it comes to designing, training, evaluating, and deploying ML models. Successfully collected a new giant dataset and played a critical role in shipping a new ML product that required custom components.
- Extensive experience in designing and building intelligent agents, leveraging AI techniques to create autonomous and adaptive systems for various applications.
- Proficient in writing distributed ML infrastructure, debugging and fixing hard-to-find bugs in ML models, and owning production-grade projects from start to finish.
- Experience with Deep learning frameworks such as PyTorch, TensorFlow. , Jax, and Keras.
- Proficient in writing GPU kernels using CUDA .
- Experience with AWS SageMaker and the AWS Machine Learning suite of tools.
- Developed novel techniques for ML model measurement and mitigation.
- Proficient in Apache Kafka for seamless data streaming, Apache Spark for large-scale batch processing, and Apache Airflow for efficient orchestration.
- Demonstrated expertise in Kubernetes-based workflows, specifically Kubeflow, for scalable and portable machine learning and data processing deployments, enhancing pipeline reliability and performance.
- Experience with MongoDB, MySQL, and Vector databases.
- Experience with analytics.
- Proficient in Kubernetes, Python, Github, Huggingface, R(for Analytics)
- Experience in mentoring and growing engineers.
Additional Benefits:
Competitive compensation along with ESOPs of a path-breaking Fintech startup
Docker
Kubernetes
Amazon Web Services (AWS)- Understanding of maintenance of existing systems (Virtual machines), Linux stack
- Experience running, operating and maintainence of Kubernetes pods
- Strong Scripting skills
- Experience in AWS
- Knowledge of configuring/optimizing open source tools like Kafka, etc.
- Strong automation maintenance - ability to identify opportunities to speed up build and deploy process with strong validation and automation
- Optimizing and standardizing monitoring, alerting.
- Experience in Google cloud platform
- Experience/ Knowledge in Python will be an added advantage
- Experience on Monitoring Tools like Jenkins, Kubernetes ,Terraform etc
-
Create content to be used for blog posts, social media, press releases, and other platforms.
-
Research industry-related topics.
-
Collaborate/coordinate with the marketing team to prepare various marketing collateral and communications for both public and internal use.
-
Compose and develop content for all communication channels and across mediums (digital, print, web).
-
Learn the functions of internally developed software to write end-user documentation (such as online help, quick reference guides, and release notes).
REQUIREMENTS- -
Should have a good understanding of SEO best practices to increase traffic to the company website.
-
Must have a flair for creative writing
-
1-3 years experience in content writing for a B2B company
-
Knowledge of tools like Grammarly or equivalent, Keyword research tools
-
Knowledge of content distribution is preferred
Our client is an Innovative B2B Saas company which focuses on integrating technology into solving regulatory compliance, privacy, cyber security and financial issues management. Founded in 2009, as a technology service provider, it aimed to specialize in digitalizing and transforming the enterprise systems, data and processes of professional service companies by providing in depth computer system design and related services.
Revenue earned by the client as on 2020 is $13.6 Mn and also has partnered with almost 50% of top 20 companies. They have been showing a significant growth of over 30% in the last few years.Their client base has over 300+ customers and 3 lakhs + users comprising big 4s and major Companies worldwide.
They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
As a HR & Recruiting Manager, you will be responsible for day-to-day HR operations of the company.
What you will do:
- Managing the recruitment efforts including actively recruiting for open positions across offices and partnering with external recruiters to ensure headcount needs are met
- Posting and tracking jobs on various sites
- Coordinating with external recruiters
- Actively scouting new candidates from social media websites such as LinkedIn, Facebook etc.
- Conducting and screening interviews and coordinating with departments for second level interviews
- Preparing offer letters and appointment letters, performing background checks
- Coordinating onboarding process with internal teams
- Leading the company employee relations activities including performance management programs; utilizing systems/tools that support the business objectives as well as general employee feedback including during onboarding and off-boarding
- Managing employee health and other benefits, partnering with benefits companies regularly and lead annual open enrollment
- Maintaining accurate records for employee transaction in the HRIS and company policies while maintaining compliance with applicable laws
- Supporting operational training program; providing feedback and recommendations to trainers, and periodic monitoring of training materials, content, and format
- Conducting annual performance review of employees and coordinating with Managers
- Performing other HR operations such as employee performance improvement, terminations, promotions, employee grievance and career growth plan, updating employee handbook
- Understanding of various roles in a software product company is a plus
Desired Candidate Profile
What you need to have:- At least 4+ years of experience in HR and recruiting
- Prior experience of working with modern software product or services companies
- Experience working and collaborating with team globally
NodeJS (Node.js)
PHP
Python
JavascriptA backend developer works alongside front-end developers, full stack developers, programmers or UX specialists to create comprehensive digital solutions for business needs. They make sure the website is scalable and that it can still function when hit by large loads—be that traffic or demanding scripts. They are also tasked with
maintaining and testing existing back-end elements to ensure they’re as fast and efficient as possible. Data storage also comes under their remit, which requires them to have a good knowledge of data security and compliance.
Duties and responsibilities:
• Analyses, designs, develops, and codes REST API using NodeJS more programming languages, Web and Rich Internet Applications.
• Supports applications with an understanding of system integration, test planning, scripting, and troubleshooting.
• Assesses the health and performance of software applications and databases.
• Establishes, participates, and maintains relationships with business units, customers and subject matter experts to remain apprised of direction, project status, architectural and technology trends, risks, and functional/integration issues.
• Defines specifications and develop programs, modifies existing programs, prepares test data, and prepares functional specifications.
• Analyses program and application performance using various programming languages, tools and techniques.
• Manage staff of 2-3 & manage microservices of software most effectively and efficiently.
• Reviews project proposals evaluate alternatives, provides estimates and makes recommendations.
• Designs and defines specifications for systems.
• Identifies potential process improvement areas and suggests options and recommends approaches
System Design Concepts:
- Scaling
- API Gateway
- Microservices
- Message Queue
Qualifications:
Graduation - B. Com + IT Certification/ B.Sc. - IT / B.Sc. Comp Sc./ B.Sc. IT/ BE-IT/ BE-Comps
Technical Skills:
Oracle, SQL, Java, Node JS, REST API Debugging.
Soft Skills:
Client Management; Good interpersonal skills; Good Communication
AngularJS (1.x)
React.jsJavascript
C#PHP
HTML/CSSPython
JavascriptHTML/CSSPHP
CodeIgniter
Follow CutshortSubodh Popalwar
Software Engineer, Memorres