BPO Associate

Job Description:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in backend development, with proficiency in Python and/or Golang.
• Strong experience in front-end technologies, particularly React.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerization tools like Docker and Kubernetes.
• Knowledge of Apache Spark is highly preferred.
• Solid understanding of database technologies, both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Cassandra).
• Experience with CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving skills and a proactive attitude toward tackling challenges

Responsibilities:

• Develop customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.
• Design and implement complex business logic, data models, and workflows to support business requirements.
• Collaborate with stakeholders to gather requirements, analyze business processes, and recommend best practices for Salesforce implementation.
• Customize and configure Salesforce features including objects, fields, page layouts, validation rules, and process automation.
• Integrate Salesforce with external systems using APIs, middleware tools, and custom integration solutions.
• Perform data migration, data manipulation, and data quality management tasks as needed.
• Conduct code reviews, troubleshoot issues, and optimize performance to ensure the stability and scalability of the Salesforce platform.
• Stay updated with the latest Salesforce releases, features, and best practices to continuously improve the platform.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of four years of hands-on experience in Salesforce development.
• Proficiency in Apex programming language, Visualforce, Lightning Web Components (LWC), and other Salesforce development tools.
• Experience with Salesforce configuration including objects, fields, workflows, validation rules, and process automation.
• Strong understanding of Salesforce data model, data management, and data integration techniques.
• Experience with Salesforce APIs, REST/SOAP web services, and integration tools like MuleSoft.
• Salesforce certifications such as Salesforce Certified Platform Developer (PD1) or equivalent are preferred.
• Excellent problem-solving skills, attention to detail, and ability to work independently as well as part of a team.
• Strong communication skills with the ability to effectively collaborate with stakeholders at all levels.

Preferring candidates from Ahmedabad / Bangalore specifically!

Thence is searching for a highly skilled and motivated individual who is enterprising and eager to make a significant impact in the service space by enabling exceptional products. The ideal candidate should have a robust technical background, outstanding leadership skills, and a proven track record of managing complex technical projects. Moreover, this role includes consideration for a Partner role after completing one year with Thence, accompanied by sizeable equity.

Reporting directly to the COO, you will have the opportunity to shape the direction of the company's growth by delivering digital products to clients across various verticals like healthcare, hospitality, manufacturing, etc.

If you are a motivated individual with a passion for driving business growth and creating lasting client partnerships, we encourage you to apply for this exciting opportunity to join our dynamic team at Thence.

Duties & Responsibilities

• Developing digital products, applications and minimum viable product (MVP), including defining the overall architecture and system design to meet business requirements.
• Enabling our client to select the appropriate technology stack, considering factors such as scalability, performance, security and maintainability.
• Designing and configuring the infrastructure to support the software application.
• Choosing the development toolkit, frameworks and libraries best suited based on business and project's needs.
• Crafting and executing database designs, ensuring data integrity, performance and scalability.
• Enhancing and optimising application architecture to improve efficiency, reliability, and scalability.
• Ensuring application scalability to handle increased user loads and data volumes effectively.
• Upholding quality assurance standards through code reviews, testing and continuous integration practices.
• Ensuring IP security by implementing robust authentication, authorisation and encryption mechanisms.
• Exploring and integrating new technologies to enhance the software's capabilities and keep it up-to-date with industry trends.
• Developing the startup's strategic resource allocation plan, including budgeting for technology investments and staffing needs.
• Ensuring efficient utilisation of technologies by optimising resource allocation and minimising waste.
• Assessing and integrating new systems and infrastructure to support the evolving needs of the organization.
• Deliver digital products to clients across various verticals, including healthcare, Fintech, hospitality, manufacturing, etc.
• Building, attracting and mentoring talented developers to foster a culture of learning, innovation and collaboration within the team.
• Collaborating closely with the sales team to ensure effective communication and strategic positioning of technology solutions, while continuously refining sales pitch strategies based on feedback and market trends to maximize success rates and drive revenue growth.
• Defining, managing and evaluating team members based on goals and performance metrics, providing status updates to the leadership team on a bi-weekly basis.
• Identifying process gaps and development inefficiencies within the organisation and defining and driving Standard Operating Procedures (SOPs) to address these gaps effectively.
• Generate business opportunities from existing clients and collaborate with the business team to convert new business.
• Work towards achieving annual and quarterly revenue targets.

Skills Required

• Strong business acumen, with the ability to make strategic decisions and take ownership of account growth, revenue and outcomes.
• Strong technical background with experience in managing complex technical projects encompassing diverse realms such as Web, Mobile, Applications (Apps), Augmented Reality/Virtual Reality (AR/VR), Artificial Intelligence (AI), and Machine Learning (ML).
• Extensive experience in establishing and refining processes and Standard Operating Procedures (SOPs) aimed at measuring and enhancing the quality and efficiency of development capabilities. This includes implementing frameworks to assess performance metrics, optimise workflows and drive continuous improvement across the development lifecycle.
• Excellent leadership skills and the ability to inspire and motivate teams.
• Proven track record of driving business growth and creating lasting client partnerships.
• Enterprising and adept at handling clients effectively.

Qualifications

The ideal candidate will be an inspiring and confident team player with:

• Bachelor's or Master's degree in Computer Science, Engineering or related field and/or significant relevant work experience
• Minimum of 4+ years of proven agency experience in software development projects.
• Experience in leading a team of highly skilled developers, engineers, and testers
• working on multiple client projects
• Experience managing products and projects, and delivering large scale technical solutions on time and on budget
• Excellent communication, interpersonal, and negotiation skills, with a track record of managing stakeholder expectations effectively.
• Familiarity with Agile methodologies and project management tools
• Experience with cloud-based technologies and infrastructure, microservices, and serverless architecture

Additional Opportunities:

After completing one year with Thence, high-performing individuals will be considered for a Partner role, with the potential for substantial equity ownership in the company.

• Must Have worked in a product development for minimum of 1 years 
• Must Understand the Product life cycle (Requirement analysis/ design/architecture).
• Must Have hands on Coding Experience in J2EE technologies, Core Java, JavaScript, Web services SOAP, RESTful services
• Good experience on any one application server (WebLogic, WebSphere, Apache servers etc.).
• Database experience in any one DB like Oracle/ MySQL/MS SQL etc.
• Knowledge / Experience with any one open source development tools and frameworks (Eclipse, ANT, Junit, PMD, SVN etc.)
• Ability to understand UML design diagrams. Ideally should have designed some modules in prior projects using OOAD and UML.
• Extensive experience with multi-tier transactional architecture and design.
• Passionate about test driven, clean code, automatically tested and continuous deployment

Good to have:

• Any prior Work or Knowledge on newer technologies like Big data cloud, Hadoop and spark)
• Any prior Work or Knowledge on NoSQL, ORM, AWS Services (EC2, SNS, SQS, S3, Cloudfront)
• Any prior Work or Knowledge/ MOOC on Machine Learning and AI.
• Experience in performance engineering domain (testing, tuning, profiling) will be a definite add-on.
• Expertise with identity management, authentication and information security best practices
• Expertise in working with complex cross-domain applications.

• Proficiency in Java, with a good understanding of its ecosystems
• 2+ Yrs experience in microservices
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries
• Know how of Java concurrency patterns
• Basic Understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, AWT according to project requirements
• Ability to write clean, readable Java code
• Experience in handling external and embedded databases
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests
• In-depth knowledge of code versioning tools, for instance, Git
• Understanding of building tools like Ant, Maven, Gradle, etc
• Expertise in continuous integration
• Other required skills of a java developer include the basic knowledge of:
• JavaServer pages (JSP) and servlets
• Web frameworks like Struts and Spring
• Service-oriented architecture
• Web Technologies like HTML, JavaScript, CSS, JQuery
• Markup Languages such as XML, JSON
• Abstract classes and interfaces
• Constructors, lists, maps, sets
• File IO and serialization
• Exceptions
• Generics
• Java Keywords like static, volatile, synchronized, transient, etc
• Multi-threading and Synchronization

Required Skills:

• .NET Core 
• C#
• Web API
• Aware of Microservice concepts
• MongoDB 
• Excellent communication
  
  

Docker, Kubernetes, and Linux knowledge is desirable. Having worked in a product development environment is desirable. Having worked in the finance and banking domain is desirable.

Technical Experience :

• 2-6 years of Python working experience
• Expertise in at least one popular Python framework /Django/ Flask
• Knowledge of object-relational mapping d
• Familiarity with front-end technologies JavaScript and HTML5

Key Responsibilities :

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs5 Improve functionality