BPO Associate

Who We Are 

Studio Management (studiomgmt.co) is a uniquely positioned organization combining venture capital, hedge fund investments, and startup incubation. Our portfolio includes successful ventures like Sentieo (acquired by AlphaSense for $185 million), as well as innovative products such as Emailzap (emailzap.co) and Mindful Minutes for Toddlers. We’re expanding our team to continue launching products at the forefront of technology, and we’re looking for an Engineering Lead who shares our passion for building the “next big thing.”

The Role 

We are seeking a hands-on Engineering Lead to guide our product development efforts across multiple high-impact ventures. You will own the overall technical vision, mentor a remote team of engineers, and spearhead the creation of new-age products in a fast-paced startup environment. This is a strategic, influential role that requires a blend of technical prowess, leadership, and a keen interest in building products from zero to one.

Responsibilities

• Technical Leadership: Define and drive the architectural roadmap for new and existing products, ensuring high-quality code, scalability, and reliability.
• Mentorship & Team Building: Hire, lead, and develop a team of engineers. Foster a culture of continuous learning, ownership, and collaboration.
• Product Innovation: Work closely with product managers, designers, and stakeholders to conceptualize, build, and iterate on cutting-edge, user-centric solutions.
• Hands-On Development: Write efficient, maintainable code and perform thorough code reviews, setting the standard for engineering excellence.
• Cross-Functional Collaboration: Partner with different functions (product, design, marketing) to ensure alignment on requirements, timelines, and deliverables.
• Process Optimization: Establish best practices and processes that improve development speed, code quality, and overall team productivity.
• Continuous Improvement: Champion performance optimizations, new technologies, and modern frameworks to keep the tech stack fresh and competitive.

What We’re Looking For

• 4+ Years of Engineering Experience: A proven track record of designing and delivering high-impact software products.
• Technical Mastery: Expertise in a full-stack environment—HTML, CSS, JavaScript (React/React Native), Python (Django), and AWS. Strong computer science fundamentals, including data structures and system design.
• Leadership & Communication: Demonstrated ability to mentor team members, influence technical decisions, and articulate complex concepts clearly.
• Entrepreneurial Mindset: Passion for building new-age products, thriving in ambiguity, and rapidly iterating to find product-market fit.
• Problem Solver: Adept at breaking down complex challenges into scalable, efficient solutions.
• Ownership Mentality: Self-driven individual who takes full responsibility for project outcomes and team success.
• Adaptability: Comfort working in an environment where priorities can shift quickly, and opportunities for innovation abound.

Why Join Us

• High-Impact Work: Drive the technical direction of multiple ventures, shaping the future of new products from day one.
• Innovation Culture: Operate in a remote-first, collaborative environment that encourages bold thinking and rapid experimentation.
• Growth & Autonomy: Enjoy opportunities for both leadership advancement and deepening your technical skillset.
• Global Team: Work alongside a diverse group of talented professionals who share a passion for pushing boundaries.
• Competitive Benefits: Receive market-leading compensation and benefits in a role that rewards both individual and team success.

Role: SOC Analyst

Job Type: Full Time, Permanent

Location: Onsite – Delhi

Experience Required: 1-3 Yrs

Skills Required:

1) Working knowledge across various security appliances (e.g., Firewall, WAF, Web Security Appliance, Email Security Appliance, Antivirus).

2) Experience with SOC Operations tools like SIEM, NDR, EDR, UEBA, SOAR, etc.

3) Strong analytical and problem-solving skills, with a deep understanding of cybersecurity principles, attack vectors, and threat intelligence.

4) Knowledge of network protocols, security technologies, and the ability to analyze and interpret security logs and events to identify potential threats.

5) Scripting skills (e.g., Python, Bash, PowerShell) for automation and analysis purposes.

6) Skilled in evaluating and integrating inputs from people, processes, and technologies to identify effective solutions.

7) Demonstrate a thorough understanding of the interdependencies between these elements and leverages this knowledge to develop comprehensive, efficient, and sustainable problem-solving strategies.

8) Excellent communication skills to articulate complex technical concepts to non-technical stakeholders and collaborate effectively with team members.

9) Ability to prioritize and manage multiple tasks in a dynamic environment.

10) Willingness to stay updated with the latest cybersecurity trends and technologies.

Job Responsibilities:

1) Continuously monitor and Analyze security alerts and logs to identify potential incidents. Analyze network traffic patterns to detect anomalies and identify potential security breaches.

2) Implement correlation rules and create playbooks as per requirements. Continuously update and suggest new rules and playbooks based on the latest attack vectors and insights from public articles and cybersecurity reports.

3) Use security compliance and scanning solutions to conduct assessments and validate the effectiveness of security controls and policies. Suggest improvements to enhance the overall security posture.

4) Utilize deception security solutions to deceive and detect potential attackers within the network.

5) Leverage deep expertise in networking, system architecture, operating systems, virtual machines (VMs), servers, and applications to enhance cybersecurity operations.

6) Work effectively with cross-functional teams to implement and maintain robust security measures. Conduct thorough forensic analysis of security incidents to determine root causes and impact.

7) Assist with all phases of incident response. Develop and refine incident response strategies and procedures to address emerging cyber threats.

8) Perform digital forensics to understand attack vectors and impact. Swiftly respond to and mitigate security threats, ensuring the integrity and security of organizational systems and data.

9) Professionally communicate and report technical findings, security incidents, and mitigation recommendations to clients.

About Company

Innspark is the fastest-growing Deep-tech Solutions company that provides next-generation products and services in Cybersecurity and Telematics. The Cybersecurity segment provides out-of-the-box solutions to detect and respond to sophisticated cyber incidents, threats, and attacks. The solutions are powered by advanced Threat Intelligence, Machine Learning, and Artificial Intelligence that provides deep visibility of the enterprise’s security.

We have developed and implemented solutions for a wide range of customers with highly complex environments including Government Organizations, Banks & Financial institutes, PSU, Healthcare Providers, Private Enterprises.

Website: https://innspark.in/

• Good understanding and experience of HTML / CSS / JavaScript.
• Hands-on experience with ES6 / ES7 / ES8 features.
• Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop, Worker Threads, etc).
• Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
• Expertise in Web Services / REST APIs will be beneficial.
• Proficiency in Linux and deployment on Linux are valuable.
• Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle DB transactions is a necessity.
• Experience with Angular JS / React JS will be an added advantage.
• Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
• Knowledge of AWS services like S3, EC2 will be helpful.
• Understanding of Agile and CI/CD will be of value.

Position 

Position Title: Tele sales Executive

Location: Mumbai. 

Reporting Manager: Tele sales Manager/Lead

We hustle Monday - Friday (1st & 3rd Saturday)

Industry: Insuretech

Vertical Summary

Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?

This is the problem we are trying to solve by creating innovative products in this space.

Roles & Responsibilities

• Call existing/potential customers to explain about products/services to generate sales/revenue for the organisation
• To utilize inbound/outbound calls to cross-sell & up-sell products/services
• To share and record accurate information of communication with customers to update database
• Answer questions regarding products/services to ensure customer satisfaction 
• Ask relevant questions to understand customer requirements.
• Develop and sustain relationships with customers to encourage repeat business.
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Meet/exceed daily and monthly targets with respect to call volume and sales

Professional Experiences

• Proven experience working as a telesales executive or customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Proficient in all Microsoft Office applications.

Functional & Behavioural Competencies

• Strong analytical and problem-solving skills.
• Strong negotiation and consultative sales skills.
• Growth and aggressive delivery, targets-oriented mind-set
• Ability to deliver in high pace environment
• Strong organizational skills 
• Excellent communication and customer service skills.

What do we offer?

• Attractive salary & performance-linked bonuses 
• Health Insurance benef
• Fun, casual & flexible work environment
• Entrepreneurial, forward-looking, growth-driven & open work culture

What we're looking for

• A self starter interested in solving customer problems by means of design with a demonstrated ability in research, prototyping & design.

If you are interested in introducing novel ways for companies to solve customer issues & for teams to collaborate, this may be the right role for you.

Responsibilities

• Help guide our overall strategy through design, prototyping, and market research.
• Report directly to our Head of product.
• Provide regular feedback and support.
• Partner closely with marketing to communicate brand value.
• Balance speed and quality, with a focus on tangible results.
• Present your roadmap at company-wide checkins.

Qualifications 

• 2+ years experience as a problem solver
• Natural Observationalist with high attention to detail
• Excellent communication skills
• Deep understanding of technology
• Proven record of shipping features on time and on budget
• Flexible and focussed on solutions
• Organized and self-sufficient

Skills

• UI Design
• UX design
• Figma
• User research 

Skills Required:

- Good experience with programming language Python
- Strong understanding and development experience with Golang.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills