Tech Manager

Software Development Engineer

What you'll do

Be the dedicated engineer for one of our clients. Learn their business, find what to automate, and build it.

Build automations, integrations, and web apps on whatever the client runs business platforms like the Zoho suite, cloud services like Azure, and custom apps where needed.

Work with APIs every day: connect systems, move data, make tools talk to each other.

Own work end to end: hear the problem from the stakeholder, build the solution, ship it, demo it, support it.

Resolve client tickets and bugs fast. Keep their systems and data healthy.

Write things down: clear docs, clear updates, clear commit history.

What we're looking for

2–5 years shipping software that works and being able to read it, debug it, and stand behind it.

Strong with REST APIs and integrations between systems.

Happy working inside business platforms (Zoho, Salesforce, or similar). Much of the leverage in this role lives there, not in custom code.

You can sit in a call with a non-technical client, understand the real problem, and come back with a working solution.

Self-driven. You'll often be the only engineer on a problem.

Why you'll love this role

Full ownership from first call to delivery you run projects, not just a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

Web & Digital Operations Specialist

WordPress | Shopify | SEO | AI

Location: India – Remote / Hybrid

Experience: 3–6 Years

Employment Type: Full-Time

About the Role

We are looking for a hands-on Web & Digital Operations Specialist who can independently manage websites, support digital initiatives, use AI effectively, and take ownership of projects from requirement through completion.

This is not a traditional frontend developer role and it is also not a pure digital marketing role.

The ideal candidate is someone who is comfortable working across WordPress, Shopify, website optimization, SEO, digital operations, AI tools, QA, and project coordination.

You do not need to be an expert in everything. What matters is your ability to understand a problem, research what you don't know, use the right tools, execute independently, and verify that the final result actually works.

What You'll Do

Website Management & Optimization

• Build, update, and maintain websites using WordPress and/or Shopify.
• Create and improve landing pages, product pages, forms, and other website sections.
• Troubleshoot website issues and coordinate technical fixes when required.
• Ensure websites work properly across desktop and mobile.
• Improve website usability, page speed, navigation, and overall user experience.
• Perform website QA, including checking links, forms, images, copy, CTAs, layouts, and functionality.
• Work with developers/designers when a task requires deeper technical expertise.

SEO & Digital Performance

• Handle fundamental on-page and technical SEO activities.
• Perform keyword and competitor research.
• Understand and work with tools such as Google Search Console and Google Analytics/GA4.
• Identify opportunities to improve website traffic, engagement, and conversions.
• Understand how landing pages, content, SEO, traffic sources, user experience, and CTAs affect business results.
• Support digital marketing activities when required.

We are not necessarily looking for a PPC/performance-marketing specialist. You should, however, understand how websites support broader digital marketing and conversion goals.

AI & Automation

AI will be a regular part of this role.

You will use tools such as ChatGPT, Claude, Gemini, Perplexity, Cursor/Copilot or similar AI tools to:

• Research unfamiliar topics and industries.
• Assist with website development and troubleshooting.
• Analyze information and identify possible solutions.
• Create and improve content.
• Support SEO and competitor research.
• Speed up repetitive tasks.
• Improve internal processes and documentation.
• Explore opportunities for automation.

You don't need to already be an advanced AI automation engineer.

However, you should be comfortable with AI and interested in learning how tools such as Zapier, Make, n8n, APIs, scripts, or similar platforms can reduce repetitive manual work.

Most importantly, you should review and verify AI-generated output rather than blindly accepting it.

Project Ownership & Coordination

• Take ownership of assigned projects from requirement to completion.
• Break objectives into clear tasks and priorities.
• Coordinate with designers, developers, content teams, marketing teams, or external partners when needed.
• Track deadlines and follow up on dependencies.
• Communicate blockers early rather than waiting until deadlines are missed.
• Maintain checklists, documentation, and project updates.
• Perform final QA before considering a project complete.
• Handle multiple projects and prioritize based on urgency and business impact.

What We're Looking For

Must Have

• 3–6 years of relevant web/digital experience.
• Hands-on experience with WordPress and/or Shopify.
• Strong understanding of responsive websites and website usability.
• Practical understanding of SEO fundamentals.
• Experience maintaining, troubleshooting, and improving websites.
• Regular experience using AI tools such as ChatGPT, Claude, Gemini, Copilot, Cursor, etc.
• Strong research and problem-solving ability.
• Ability to work independently without requiring step-by-step instructions.
• Good attention to detail and QA mindset.
• Ability to manage tasks, deadlines, and project requirements.
• Good written and verbal communication skills.

Good to Have

Experience with some of the following would be valuable, but we don't expect candidates to have all of them:

• Google Analytics / GA4
• Google Search Console
• HTML / CSS / JavaScript
• Shopify Liquid
• WooCommerce
• Landing-page optimization / CRO
• Digital marketing
• Email marketing
• Google/Meta Ads
• Git/GitHub
• APIs
• AI-assisted development
• Zapier / Make / n8n or other automation tools
• Basic graphic/content tools such as Canva
• Working with designers, developers, marketers, or external clients

The Kind of Person We're Looking For

We are particularly interested in someone who thinks:

“I haven't done this before, but I can figure out how to do it.”

rather than:

“I haven't done this before, so someone needs to show me how.”

You should be someone who:

• Investigates problems before jumping to solutions.
• Is comfortable learning unfamiliar tools.
• Thinks beyond the exact task assigned.
• Notices issues and raises them proactively.
• Understands that completing a task is different from achieving the intended result.
• Uses AI to work faster but still applies human judgment.
• Takes responsibility for the quality of the final output.
• Can balance technical, user, and business considerations.

What This Role Is NOT

This is not:

• A pure React/frontend developer position.
• A pure WordPress page-builder position.
• A pure SEO position.
• A pure performance-marketing position.
• A pure project-manager position.
• An AI engineer/ML position.

It is a cross-functional digital role for someone who enjoys working across websites, SEO, AI, digital operations, troubleshooting, optimization, and project coordination.

Selection Process

Shortlisted candidates may be asked to complete a short 15–20 minute practical problem-solving assessment.

This will not primarily be a coding test.

You may be given a realistic digital problem and asked to explain:

• What you would investigate.
• How you would approach the problem.
• What you would prioritize.
• Which tools you would use.
• How AI could assist you.
• How you would verify your solution.
• How you would know whether the problem was actually solved.

We are more interested in how you think and approach unfamiliar problems than whether you already know every tool we use.

One important change I'd make to your hiring

I would actually use “Web & Digital Operations Specialist” as the public-facing title rather than “AI & Digital Operations Specialist.”

AI is still prominent in the JD, but putting AI first in the title can attract AI developers/engineers and candidates who primarily use AI tools, while your foundation is really websites + digital operations + SEO + ownership, with AI being how you want them to work.

This revised JD should also make candidates like Tarun, Shubham and Deepanshu easier to compare: you don't reject Tarun just because he isn't a PPC specialist, and you don't automatically favor Deepanshu because he's a strong marketer. The question becomes whether each candidate has the web/digital foundation + AI aptitude + ownership needed for this particular role.

only give JD That I can post

Web & Digital Operations Specialist

WordPress | Shopify | SEO | AI & Automation

Location: India – Remote / Hybrid

Experience: 3–6 Years

Employment Type: Full-Time

About the Role

We are looking for a hands-on Web & Digital Operations Specialist who can independently manage websites, support digital initiatives, use AI effectively, and take ownership of projects from requirement to completion.

This is not a traditional frontend developer role or a pure digital marketing role. We are looking for a versatile digital professional who is comfortable working across WordPress, Shopify, SEO, website optimization, AI tools, digital operations, QA, and project coordination.

You do not need to know everything. You do need to know how to figure things out, use the right resources, and deliver high-quality outcomes independently.

Key Responsibilities

Website Management & Optimization

• Build, update, and maintain websites using WordPress and/or Shopify.
• Create and optimize landing pages, product pages, forms, and website sections.
• Troubleshoot website issues and implement or coordinate fixes.
• Ensure websites are responsive and work effectively across devices and browsers.
• Improve website speed, usability, navigation, and overall user experience.
• Perform thorough QA of links, forms, images, content, CTAs, layouts, and functionality.
• Work with developers and designers when deeper technical support is required.

SEO & Digital Performance

• Handle fundamental on-page and technical SEO activities.
• Conduct keyword, competitor, and market research.
• Work with tools such as Google Search Console and Google Analytics/GA4.
• Identify opportunities to improve website traffic, engagement, and conversions.
• Understand how SEO, content, landing pages, user experience, traffic sources, and CTAs contribute to business results.
• Support broader digital marketing activities when required.

AI & Automation

• Use AI tools such as ChatGPT, Claude, Gemini, Perplexity, Cursor, Copilot, or similar tools for research, development, troubleshooting, content, analysis, and productivity.
• Critically review and verify AI-generated outputs rather than accepting them blindly.
• Use AI to research unfamiliar industries, technologies, competitors, and customer needs.
• Identify repetitive manual processes that can be improved or automated.
• Explore and implement automation using tools such as Zapier, Make, n8n, APIs, scripts, or similar platforms.
• Continuously identify opportunities to improve efficiency using AI and automation.

Project Management & Ownership

• Take ownership of projects from requirement gathering through final delivery.
• Break objectives into tasks, priorities, and timelines.
• Coordinate with developers, designers, content teams, marketers, clients, and other stakeholders.
• Manage multiple projects and priorities effectively.
• Track progress, dependencies, deadlines, and blockers.
• Communicate issues proactively and recommend solutions.
• Maintain documentation, checklists, and processes.
• Perform final QA before considering work complete.

Must-Have Skills

• 3–6 years of relevant web/digital experience.
• Hands-on experience with WordPress and/or Shopify.
• Strong understanding of responsive websites, usability, and website optimization.
• Practical knowledge of SEO fundamentals.
• Experience troubleshooting and maintaining websites.
• Experience using modern AI tools as part of day-to-day work.
• Strong research and problem-solving abilities.
• Ability to work independently without requiring step-by-step instructions.
• Good project coordination and time-management skills.
• Strong attention to detail and QA mindset.
• Good written and verbal communication skills.

Good to Have

Experience with some of the following is preferred, but we do not expect candidates to know everything:

• Google Analytics / GA4
• Google Search Console
• HTML, CSS, JavaScript
• Shopify Liquid
• WooCommerce
• Landing page optimization / CRO
• Digital marketing
• Google Ads / Meta Ads
• Email marketing
• Git / GitHub
• APIs
• AI-assisted development
• Zapier / Make / n8n
• Canva or similar content/design tools

Who Will Succeed in This Role?

You will be a strong fit if you:

• Enjoy working across different areas rather than specializing in only one.
• Can take an objective and independently determine how to achieve it.
• Are comfortable researching and learning unfamiliar tools or technologies.
• Investigate problems before jumping to solutions.
• Think beyond the exact task assigned and consider the overall business outcome.
• Proactively identify issues and opportunities for improvement.
• Use AI to work faster while applying your own judgment.
• Take responsibility for the quality of the final output.
• Are comfortable balancing websites, SEO, digital operations, AI, automation, and project coordination.

Selection Process

Shortlisted candidates may complete a 15–20 minute practical digital problem-solving assessment.

This is not primarily a coding test. The assessment will focus on problem-solving, independent thinking, website and digital awareness, AI usage, prioritization, quality control, learning ability, and ownership.

If you enjoy figuring things out, learning new tools, improving digital experiences, and using AI to work smarter, we'd love to hear from you.

Job description:

IT Project Manager – Web Development & Technical Operations

Location: Hiranandani Estate, Thane, Maharashtra

Employment Type: Full-Time | Onsite

Working Days: Monday–Friday

Shift Timing: 11:00 AM – 7:30 PM IST

Experience: 2–6 Years

About the Role

We are looking for a highly organized, detail-oriented, and process-driven IT Project Manager to oversee projects across Web Development, QA, System Administration, and Paid Media teams.

The ideal candidate will be responsible for project planning, task allocation, timeline management, team coordination, quality control, and ensuring timely delivery of client requirements.

Key Responsibilities

• Manage projects from requirement gathering and planning through execution, testing, and final delivery.
• Create project plans, assign tasks, set priorities, and track deadlines, dependencies, and deliverables.
• Coordinate with web developers, QA testers, system administrators, and Ads teams to ensure smooth project execution.
• Ensure website requirements, designs, content, and other resources are finalized before development begins.
• Track bugs, QA feedback, website functionality, deployment schedules, and resolution of technical issues.
• Coordinate with system administrators on website uptime, security, server issues, downtime reporting, and production releases.
• Monitor paid media project deliverables, campaign setup, tracking requirements, reporting, and pending client approvals.
• Conduct daily team check-ins, review project boards, follow up on overdue tasks, and resolve blockers.
• Communicate project progress, risks, delays, and resource requirements to management and clients.
• Maintain project trackers, SOPs, checklists, and documentation to ensure accountability and consistency.
• Identify process gaps and implement improvements to increase team efficiency, quality, and turnaround time.

Requirements

• 2–6 years of experience in IT Project Management, Technical Project Management, Web Project Management, or a similar role.
• Experience coordinating cross-functional teams, particularly web development, QA, and technical operations.
• Working knowledge of website development, software testing, bug tracking, and deployment workflows.
• Basic understanding of server operations, website uptime, and incident management.
• Familiarity with Google Ads, Meta Ads, and campaign workflows is an advantage.
• Experience with Asana, Jira, Monday.com, ClickUp, Trello, or similar project management tools.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines with minimal supervision.
• Strong ownership, attention to detail, and a process-oriented mindset.

Key Performance Indicators (KPIs)

• On-time project delivery and task completion rates.
• Project turnaround time and reduction in overdue tasks.
• Quality of deliverables and reduction in recurring defects.
• Timely identification and resolution of blockers.
• Website deployment timelines and coordination of technical issues.
• Team productivity, accountability, and process adherence.
• Accuracy of project reporting and effectiveness of process improvements.

What We Offer

• Exposure to international projects and cross-functional technical teams.
• Opportunities to work across web development, QA, IT operations, and digital advertising.
• Professional growth in a collaborative, process-driven environment.

We are a UK-based ecommerce company looking for a hands-on AI Automation & Integrations Engineer based in India to work directly with the founder.

Our goal is to progressively build an AI-first ecommerce operation by using AI, automation, APIs and software integrations to reduce manual work, improve decision-making and identify opportunities to increase revenue and profitability.

This is not a traditional data science or prompt engineering role. We are looking for a builder who can understand real business problems and turn them into reliable working systems.

What you will work on

• Build AI-powered automations and internal tools
• Connect ecommerce platforms and business systems through APIs and webhooks
• Build AI agents and LLM-powered workflows
• Automate repetitive operational processes
• Work with Shopify and ecommerce data
• Build automated reporting, alerts and business intelligence
• Develop inventory forecasting and operational tools
• Integrate AI with customer service, marketing, fulfilment and other business systems
• Identify new areas where AI and automation can improve efficiency, revenue or profitability
• Maintain and improve existing automations

Required skills

• Strong Python experience
• Strong understanding of REST APIs and webhooks
• Experience building software integrations and automations
• Practical experience using LLM APIs such as Claude, OpenAI or Gemini
• Experience working with databases such as PostgreSQL
• Git/GitHub
• Strong problem-solving ability
• Good written and spoken English
• Ability to work independently and take ownership of projects

Highly desirable

• n8n
• Shopify Admin API
• GraphQL
• JavaScript/TypeScript
• AI agents
• LangGraph/LangChain
• MCP
• AWS/GCP
• Ecommerce experience
• Data extraction/scraping
• Customer service or marketing integrations

We value real projects and practical ability more than certificates.

Candidates should be comfortable showing examples of AI automations, integrations, agents or software systems they have personally built.

Location: Remote, India

Experience: 3-7 years

Salary: ₹15-22 LPA depending on experience

About the Role

Antier Solutions is looking for a mature, highly capable, and comprehensive Marketing Manager to lead our global marketing department.

In this role, you will act as the anchor and orchestrator for our entire marketing ecosystem. You will be directly responsible for managing, mentoring, and scaling a diverse in-house team of Content Writers, Social Media Marketers (SMM), Performance Marketers (PPC), Community Managers, and SEO Specialists.

We need a leader who can take broad business goals from the leadership team and translate them into actionable, high-yielding marketing campaigns. The ideal candidate must possess the unique ability to manage both creative minds (Writers/Designers) and data-driven analytical profiles (PPC/SEO), aligning them to drive predictable inbound leads.

Prior experience in high-performance IT services or B2B tech companies is highly preferred.

Key Responsibilities

1. Team Leadership, Workflows & Resource Management

Cross-Functional Alignment: Oversee the daily operations of all marketing sub-departments (Content, SMM, PPC, SEO, and Community). Break down departmental silos to ensure smooth, agile collaboration.

Process Standardization: Design and enforce structured workflows using internal project management tools. Establish clear KPIs, content delivery calendars, and campaign turnaround timelines (SLAs).

Resource Optimization: Manage internal team bandwidth effectively. Balance the workload of writers and designers to ensure high-quality output without execution bottlenecks.

2. End-to-End Inbound Strategy & Lead Generation

Campaign Architecture: Design, execute, and monitor comprehensive multi-channel inbound marketing strategies tailored for global enterprise clients (B2B).

Funnel Optimization: Take ownership of the marketing automation tech stack to build lead-scoring models, behavioral email nurturing, and landing page optimization.

Paid & Organic Balance: Supervise paid acquisition strategies (Google Ads, LinkedIn Ads, Meta Ads) managed by the PPC team, ensuring they complement the long-term organic growth driven by the SEO and Content teams.

3. Core Marketing Operations (Budgeting & Analysis)

Budget ROI Allocation: Plan, allocate, and manage the monthly and quarterly marketing budget across paid ads, software tools, and external resources, ensuring minimum leakage and maximum ROI.

Competitor & Market Intelligence: Conduct ongoing competitor mapping and trend analysis in the tech service sector to keep Antier's positioning ahead of the market.

Vendor & Agency Management: Evaluate and manage relationships with external vendors, freelance creators, or PR agencies when scaling requires outsourcing.

4. Brand Governance & Community Advocacy

Unified Brand Voice: Act as the ultimate gatekeeper for Antier's global brand identity. Ensure that everything-from a 2-line tweet by SMM to a 2000-word whitepaper by the content team-maintains absolute professional consistency.

Community Engagement: Guide the Community Managers to design retention and engagement strategies that turn users/followers into active brand advocates.

5. Analytics & Leadership Reporting

Data Consolidation: Build and maintain unified tracking dashboards (using GA4, CRM data, and platform metrics) to get a clear picture of marketing performance.

Executive Reviews: Present deeply analytical weekly and monthly reports to the Management, focusing on metrics like Customer Acquisition Cost (CAC), pipeline velocity, and conversion rates.

Tech Innovation & AI Automation

While this is a core team-leadership and strategic role, the candidate must have a sharp eye for modern tech depth. The ideal candidate should have hands-on experience or deep workflow knowledge of AI automation via AI Agents to eliminate and automate repetitive tasks across marketing functions. This includes leveraging technology to optimize the writing team's research speed, scaling creative asset variations for SMM/PPC, running automated report compilation, and setting up automated conversational bots to triage inbound traffic within our community channels effectively.

Required Profile & Core Competencies

Experience Matrix: 8-12 years in B2B/IT Services or SaaS marketing, showing a clear career progression from an execution specialist to a Manager.

Domain Fluency: Must be able to speak the language of all sub-departments fluently. You should be able to critique ad copies with writers, discuss CPA/Quality Scores with PPC, analyze Core Web Vitals with SEO, and review engagement strategies with Community Managers.

Problem-Solving & Crisis Management: Ability to handle sudden dips in traffic/leads or manage PR/social media crises with calm, structured communication.

Tools Knowledge: Advanced proficiency with CRM & Automation hubs (HubSpot/Marketo), Analytics (GA4/Google Search Console), and collaboration tools.

Soft Skills: High emotional intelligence (EQ), leadership capability to manage diverse creative/technical teams, and exceptional written and verbal English communication.

We are looking for an experienced Product & IT Manager who can combine product management, project management, and hands-on understanding of software development technologies. The role will be responsible for managing the product portfolio, driving technology initiatives, coordinating development projects, and ensuring effective delivery across product, IT, and development teams. 

Key Responsibilities 

• Plan, manage, and track software/product development projects, including timelines, milestones, dependencies, risks, resources, and deliverables.

• Work closely with developers, QA, UI/UX, business teams, and stakeholders to ensure timely and quality delivery.

• Drive product delivery, client servicing, and asset retention through actionable and implementable strategies. 

• Monitor emerging technologies and recommend relevant solutions such as cloud, SaaS, analytics, AI/ML, and automation.

Project Management & Development Technology Experience – Mandatory

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

Key Competencies

• Product & Project Management • Software Development Lifecycle (SDLC)

• Technology & Solution Understanding

• Agile / Scrum Project Delivery

• Stakeholder & Client Management

• Team Leadership & People Management

• Strategic Planning & Roadmap Management

• Risk, Budget & Vendor Management •

Digital Transformation

• Problem Solving & Decision Making

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.

Please note: this is a night shift role. The work runs on Canadian Pacific business hours, which means working nights from India. We are upfront about this because it has to suit your life.

About Nexa Consultancy

Nexa Consultancy Inc is a Surrey, British Columbia (Canada) based company that helps other businesses set up everything they need to run and grow: dashboards, CRM, automation, reporting and marketing. We run our own operations on GoHighLevel, n8n and Make.com and build the same systems for our clients. Because this is ongoing work for our clients, we are looking for long-term people who will grow with us, not short-term contractors. We are hiring a full-time, remote Automation Developer in India to own this stack end to end.

What you will do

• Build, maintain and document automations in n8n and Make.com (lead intake, follow-up sequences, appointment booking, WhatsApp and email notifications, reporting).
• Own our GoHighLevel setup: pipelines, workflows, custom fields, calendars, forms, funnels and integrations.
• Connect tools through REST APIs and webhooks (GoHighLevel, Google Sheets, Gmail, WhatsApp, Meta lead forms, Cloudflare Workers, AI APIs).
• Write small scripts and serverless functions (JavaScript or Python) where a no-code step is not enough.
• Monitor scenarios, fix failures fast, and keep an eye on run quotas and costs.
• Build dashboards and reports so the team can see leads, follow-ups and conversions without asking.
• Turn a plain-English request from the Director into a working, tested automation.

What we are looking for

• 2 to 5 years of hands-on automation or integration work, with real n8n and Make.com scenarios you can show.
• Solid GoHighLevel experience (workflows, pipelines, snapshots, API). Other CRMs are a plus.
• Comfortable with REST APIs, webhooks, JSON, OAuth and debugging failed runs.
• Working JavaScript or Python for custom code steps; SQL or Google Sheets formulas are a plus.
• Clear written English. You will document what you build and explain it to non-technical teammates.
• Self-directed. This is a remote role with a small team; you will own outcomes, not just tickets.

Nice to have

• Cloudflare Workers, Zapier, Airtable, Notion, WhatsApp Business API, Meta or Google Ads integrations, OpenAI or Claude APIs.

Work setup

• Full-time, remote, from India.
• Long-term role. We want someone who stays, learns our clients' businesses and grows with the team.
• Must overlap with Canadian Pacific Time business hours for part of each day; exact schedule agreed at offer.
• Your own laptop, reliable high-speed internet and a smartphone are required.

Compensation

• INR 1,00,000 to 1,50,000 per month, which is INR 12,00,000 to 18,00,000 per year, based on experience. We are hiring for 4 positions.

How we hire

• Short screening call, then a practical exercise (build a small n8n or Make.com scenario), then a final interview with the Director.

Job Title: TechOps Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6 Month-2 years (Excluding Internship)

Shift Timing: 2 PM to 11 PM IST

Role Overview

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1 years of experience as a Site Reliability Engineer, Technical project coordinator role.
• Proven experience of SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Hands-on experience with AWS Cloud and IaC tools such as Terraform or Ansible.
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

How you will work

You own the execution on your brands. Nobody will chase you for status, and nobody will hand you a process for a situation you have not seen before. You build it, write it down, and the next brand goes live faster because of it.

Expect the first few fortnights to be manual. Trackers maintained by hand, follow-ups by phone, reports rebuilt every week. What we want you doing alongside that is noticing which of it should never be manual again: the same status update, the same device reconciliation, the same weekly report.

You will be encouraged to automate those yourself with the AI and workflow tools available to you, rather than waiting on an engineering sprint. You will not be doing this alone. Sales, Product, Engineering, AI and Logistics teams sit around you and will build what you ask for. What nobody will do is tell you what to ask for.

What you will do

• Run brand and store onboarding. Work with the client's point of contact to collect store, employee and device details. Plan the go-live, run the store training, track timelines, and keep the implementation tracker honest.
• Own devices and logistics. Allocation, mapping, dispatch, delivery, replacement and recovery. Keep accurate records of active, faulty, spare and returned devices, and stay on top of couriers and vendors until things actually arrive.
• Watch the daily operations.- Monitor recordings and data uploads, track store and salesperson activity, and spot the gap before the client does. Handle escalations, and follow up internally until the issue is actually closed rather than acknowledged.
• Report accurately. -Daily and weekly operational reports on adherence, recordings, store activity and device health. This is heavy Excel and Sheets work: pivot tables, lookups, QUERY, FILTER. The numbers have to be right, because people make decisions on them.
• Coordinate with clients. -Be the operational contact for the brand's teams. Share updates, understand what they are asking for, and make sure every commitment you make is one that gets delivered.
• Coordinate the team.- Allocate tasks across the operations and implementation team, track completion, run regular reviews, and help new joiners get up to speed on how things are done.
• Improve and automate the process. -Write the SOPs and checklists, kill the repetitive manual work, and make each implementation cleaner than the last.

What we are looking for

1. Must have 3 to 5 years in operations, implementation, project coordination or customer success operations
2. A logistics or e-commerce background is the closest match to what this job actually asks for, and is what we would prefer
3. Strong Excel and Google Sheets. Formulas, pivot tables, VLOOKUP or XLOOKUP, QUERY and FILTER should be things you use, not things you have heard of
4. Relentless follow-up. Most of this job is making sure something that was promised actually happened
5. Good communication and the confidence to handle a client escalation without needing somebody senior on the call
6. Fluent English and Hindi. A third Indian language counts for a lot, since you will be talking to store teams and not only to HQ
7. Ownership. You should be the person others stop following up with, because you have already closed it

Good to have

• Basic SQL, or experience writing report requirements for a technical team
• Used LLMs for daily tasks, both professional and personal
• Exposure to SaaS, AI or a startup environment, and to hardware deployed in the field
• Experience coordinating a small team, or running several clients and projects at once