Implementation Engineer – Digital Evaluation System

Implementation Engineer – Digital Evaluation System

Industry: EdTech / Higher Education

Experience: 3–8 Years

Location: Remote / Client Location (Travel as required)

Job Summary

We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.

Key Responsibilities

Implement and configure the Digital Evaluation System for universities and colleges.

Coordinate with clients to understand their requirements and ensure successful deployment.

Support system integration, configuration, testing, and troubleshooting.

Conduct product demonstrations and training sessions for clients and users.

Monitor implementation progress and resolve technical issues within timelines.

Coordinate with internal Product, Development, and Support teams for issue resolution.

Prepare implementation documentation, reports, and user guides.

Travel to client locations for implementation, training, and support whenever required.

Requirements

3–8 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.

Experience working with universities, colleges, or educational institutions will be preferred.

Good understanding of software implementation and troubleshooting.

Basic knowledge of databases/SQL and APIs will be an advantage.

Strong communication, coordination, and client-handling skills.

Willingness to travel as per business requirements.

Compensation

Salary will be discussed based on your previous/current salary, experience, and interview performance.

Preferred Candidates

Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.

Forward Deployed Implementation Engineer

About the Role

We are looking for a Forward Deployed Implementation Engineer who can work closely with customers and internal teams to successfully implement and operationalize our product.

This is a customer-facing, execution-oriented role that sits at the intersection of Product, Engineering, Accounting, and Customer Operations.

You will own implementations from start to finish — understanding customer requirements, configuring the product, setting up workflows and integrations, troubleshooting issues, coordinating with Engineering/Product, and ensuring customers are successfully onboarded and operational.

This role is ideal for someone who enjoys solving real customer problems, working with data and systems, understanding accounting workflows, and getting things across the finish line.

What You’ll Do

• Own the end-to-end implementation of the product for new and existing customers.
• Understand customer business processes, accounting workflows, and operational requirements.
• Configure customer/entity setups, workflows, recipes, rules, and product features based on business requirements.
• Work with accounting and finance teams to understand their requirements and translate them into product configurations.
• Set up and validate integrations with systems such as accounting platforms, POS systems, banking platforms, and other third-party systems.
• Investigate implementation issues, data discrepancies, integration failures, and workflow problems.
• Work closely with Engineering and Product teams to troubleshoot issues and drive them to resolution.
• Clearly communicate customer requirements, implementation blockers, and product gaps to internal teams.
• Coordinate across multiple stakeholders and ensure implementation tasks are completed on time.
• Test configurations and integrations end-to-end before customer rollout.
• Perform data validation and reconciliation to ensure the system is producing accurate results.
• Support customer/accounting teams during onboarding and transition them successfully to the product.
• Create implementation documentation, playbooks, and repeatable processes.
• Identify recurring customer problems and work with Product/Engineering to improve the product and implementation process.
• Provide feedback from customer implementations to help shape product improvements.

What We’re Looking For

• 2–6 years of experience in implementation, solutions engineering, technical consulting, customer success engineering, business systems, or a similar role.
• Strong problem-solving and analytical skills.
• Comfortable working directly with customers and internal technical teams.
• Ability to understand complex business processes and translate them into system configurations.
• Strong understanding of data, workflows, integrations, and APIs.
• Good understanding of accounting/finance concepts and workflows is highly preferred.
• Comfortable working with spreadsheets and data; SQL knowledge is a strong plus.
• Ability to investigate issues independently and identify the root cause rather than simply escalating problems.
• Strong ownership mindset — you take a problem from "this is broken" to "this is solved."
• Excellent communication skills, both written and verbal.
• Comfortable working in a fast-moving environment where requirements can evolve.
• Ability to manage multiple customer implementations and prioritize effectively.

Good to Have

• Experience with accounting systems such as NetSuite, QuickBooks Online, or similar platforms.
• Experience working with POS systems such as Toast or similar platforms.
• Experience with banking/payment integrations.
• Experience working with REST APIs and integration troubleshooting.
• SQL/Postgres experience.
• Experience working with accounting data, reconciliations, journal entries, revenue, expenses, payouts, or financial reporting.
• Experience in SaaS implementation or B2B software.
• Experience working with Engineering/Product teams in a startup environment.

What This Role Is NOT

This is not a traditional software engineering role where your primary responsibility is writing application code.

You will work closely with Engineering, but your primary responsibility is to:

Understand → Configure → Implement → Validate → Troubleshoot → Deploy → Drive Adoption

You should be comfortable getting hands-on with the product, customer data, integrations, and workflows to solve problems.

Who Will Succeed in This Role?

You will do well if you are someone who:

• Enjoys solving ambiguous problems.
• Can speak comfortably with both customers and engineers.
• Is technically curious and can understand how systems and integrations work.
• Doesn't wait for someone else to solve a problem.
• Can dig into data to find what is actually happening.
• Is comfortable working with accounting/finance teams.
• Enjoys taking ownership of implementations.
• Can balance customer requirements with product capabilities.
• Is willing to get hands-on and figure things out rather than simply following a checklist.

Why Join Us?

You will have significant ownership over how customers successfully adopt the product.

You will work across customers, accounting teams, Product, and Engineering, giving you exposure to both business and technology.

This role is a great opportunity for someone who wants to grow into a Solutions Engineer, Implementation Lead, Product Specialist, or Forward Deployed Engineer while working on real-world customer problems.

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) -B2B SaaS Product companies

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

10

Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

11

Mandatory (Education): Engineering graduate

The role

A working product and a working deployment are two different things. You are the person who closes that gap.

You sit inside the client's head office. You get the deployment live, you get their teams using the dashboards, and you own whether the AI is returning something worth acting on. Every client is different: different languages on the floor, different store noise, different vocabulary for the same product, different CRM, different idea of what a good conversation looks like. The core platform does not change for each of them. You are the layer that makes it fit, and you are the one the client meets.

You are encouraged to spend time in stores. The engineers who do the best work here are the ones who have stood on a shop floor and watched where the pitch and the pipeline actually break. Nobody will make you go. You will also spend real time in the codebase, because you fix what you find rather than filing it.

What you build has a commercial edge to it. A pilot converts when the client sees the result they were promised, and an account grows when a second team inside it sees what is already sitting in their data. Both of those outcomes are yours to deliver, not somebody else's to chase.

How you will work

You design the deployment, you build it, and you own whether it holds up on a Saturday evening in a crowded store. Nobody hands you the plan, and nobody hands you the spec. You write both.

The decisions are yours. Which integration is worth the week, which vertical taxonomy needs building, what ships in the pilot and what waits, and when to tell a client that the thing they are asking for is the wrong thing to build. You go and find out what a client needs before anyone writes a line of code.

You will not be doing it alone. There are founders, AI engineers and product people around you, and they will build alongside you. What nobody will do is tell you what the client needs. That call is yours.

The work compounds if you do it well. What you learn on one deployment becomes a specification, then code, then a pattern the next one starts from. A year in, the deployments you designed should be running without you, and a new client should take a fraction of the time the first one did.

What you will do

Own the deployment end to end. Device provisioning, store connectivity, data flowing, first insight in front of the client. Get from kickoff to something real inside

the pilot window, and know by the halfway mark whether it is in trouble.

Get their HQ using it. A dashboard nobody opens is a failed deployment. Sit with the sales, marketing and L&D teams, show them what is in their own data, and

make sure the people who asked for this are actually looking at it every week.

Make the AI work on their floor. Their languages, their store noise, their product vocabulary. Benchmark transcription and speaker separation on their actual

audio, and fix what fails instead of explaining it away.

Build the vertical. Intent taxonomies, objection maps and prompt libraries for the category you are deployed into. A jewellery floor and an electronics floor do not

share a conversation model.

Wire it into their systems. CRM and POS integrations, so conversation data connects to what actually got sold and the insight can be checked against reality.

Build what the client asks for. Custom reports, dashboards and agents. Ground everything in source conversations and verify it before it ships, because a confident

wrong number costs an account.

Close the pilot. A pilot converts on results, not on effort. Know what the client agreed to judge this on, work backwards from it, and make sure the output in front of

their leadership at the end is the thing they asked for.

Grow the account. The same intelligence is worth something to marketing, L&D and category teams inside the same client. Spot which of them would benefit, show them what is already in their data, and hand a real opening to the account team.

Push it back into the product. Turn one-off client work into something the platform does by default, so the next deployment starts further ahead than this one did.

What we are looking for

Must have

• 0 to 5 years of experience. A consulting internship or an analyst role is the closest match to what this job actually asks for, but we care more about what you can do than where you did it
• Coding ability, ideally Python. Degree, internship, first job or your own projects. What we want to see is something you built that other people actually used
• Excel or Sheets at a real working level. A lot of the first conversation with a client happens in a spreadsheet before it ever happens in a dashboard
• The ability to explain a complicated idea simply. You will be taking AI output to people who do not think about models, and the explanation matters as much as the result
• Comfort at the boundaries. APIs, data pipelines, some frontend, some hardware when a device misbehaves
• An eye for where a deployment turns into more business, and the willingness to raise it yourself
• Heavy hands-on LLM usage. Prompts, evaluations, retrieval, and a clear view on where these tools break
• Fluent English and Hindi. A third Indian language counts for a lot, since the useful conversations happen on store floors and not only in HQ meeting rooms
• The instinct to go and find out what a client needs rather than waiting to be told

Good to have

Speech or audio work. Transcription, diarization, voice activity detection, or

anything that survives noisy real-world recording

Embedded or IoT experience, on ESP32 or similar

SQL and experience building things customers actually look at

Side projects, hackathons or internships where you shipped without a spec

and it worked

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

2

Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

3

Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

4

Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

5

Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

6

Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

7

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

8

Mandatory (Company) - Candidates from B2B SaaS Product companies will be prioritised. Candidates from Big 4 firms — Deloitte, KPMG, PwC, and EY — will also be considered.

9

Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

We are looking for an integration engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations. You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients, and providing ongoing help to them to resolve any issues.

Application form: https://forms.gle/KbbeXxqhwpwnCzcDA

Responsibilities

• Understand and explain APIs to clients. Help clients integrate OneFin APIs. Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Become a product expert for clients.
• Configure the OneFin system for customized usage by clients. Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides, etc.
• Automate the solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements and Qualifications:

• BS/B.Tech. in Computer Science, Engineering, or an equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding web-based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.
• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.