Job Purpose
• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling
portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all
guidelines and regulatory requirements are followed.
• Ensuring that customers get world-class services and their needs are understood and met through
financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the
Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters consistently met by the team of VRMs.
• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set
Job Responsibilities(JR) : 6 – 8 Areas
Business Achievement and Development for VRM & Team
• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
o Meet value target for Liability Balances of the customers
o Ensure quality of sourcing is maintained and depletion rates are controlled.
o Ensure that Salary credits reach or exceed the expect Salary Credit targets
• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.
• Also, Team Manager has to ensure seamless servicing of customers.
• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.
• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)
• Ensure that there is cross sell to the customer on asset products as offered by the Bank.
• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
• Income to be generated at a customer level.
• Ensure that cross sell targets on Third Party Products is met for the Unit
• Ensure Staff are trained on product knowledge and requisite certifications
• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.
• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
• Managing and monitoring performance of all the sales resources
o Productivity of Liability and Non Liability sales staff
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
• Ensure that there is no revenue leakage
Customer Service / Customer engagement
• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation
of the interaction plan.
• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined
objectives for customer contacts.
• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /
needs. This is measured iva call evaluations and Sup
Reviews
• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.
• Ensure VRMs make regular contact with customers for service as well as business updates.
• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT
o Monitor all complaints received and ensure that they are closed within TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Ensure no escalations happen
o Preventive complaint management
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
• Periodic review of customer base i.e. Contactibility,
Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve
the product penetration & profitability of the customer to become a Primary Banker for the customer.
• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.
• Monitoring implementation of Sales Process.
Business Generation / Sales Tracking
• Track business generation and income for each VRM in the team on a daily basis, and take due steps.
• Review leads generated by each VRM and ensure real time lead status availability.
• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.
• Tracking and highlighting possible customer issues on account of improper lead management.
Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.
• Check profiling done by the VRM to ascertain effectiveness.
• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.
• Demonstrate “how”.
• 220 Sup Reviews per month
Operations
• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.
o Lead file maintained by VRMs
o Requests captured by VRMs
o CRM Interaction
• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.
• Handling queries of VRMs on floor and provide resolution.
• Ensure timely responses to customers through call out/ e-mail as applicable.
• Handle 1st level escalations and ensure satisfactory resolution to the grievances.
• Ensure judicious utilization of financial and non- financial authority.
• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.
Audit and Service Quality
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Monthly / Periodic Verification of Auditable items.
• Review of CRM Interactions & Lead Quality
MIS - Reporting and Analysis :
• Ensure timely and accurate updates of all portfolio
performance parameters.
• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.
Staff Management
• Ensure that all VRMs are adequately trained on the
Products of the bank and sales process
• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)
• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance
• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
• Ensure that all VRMs are sent for class room training on a regular basis
• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.
Shubham Vishwakarma
Full Stack Developer - Averlon
About HDFC Bank
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About IntraIntel.ai
At IntraIntel.ai, we are building a next-generation, AI-powered multi-tenant platform serving diverse industries including pharmaceutical, clinical research, manufacturing, textiles, and healthcare. Our mission is to empower businesses with intelligent insights, automation, and predictive decision-making capabilities that streamline operations and improve efficiency.
We are looking for a Senior Business Analyst who will act as the bridge between our customers and product development teams, translating complex business requirements into actionable insights and product features that align with IntraIntel.ai’s architecture and growth strategy.
⸻
Key Responsibilities
• Requirement Gathering & Analysis:
• Collaborate with multiple customers across domains such as manufacturing, clinical trials, pharmaceutical, and textiles to gather, document, and validate requirements.
• Conduct workshops, interviews, and brainstorming sessions to extract key business and functional needs.
• Translate high-level business needs into user stories, epics, and acceptance criteria in JIRA.
• Documentation & Communication:
• Prepare Business Requirement Documents (BRDs), Functional Specifications, and Process Flow Diagrams.
• Clearly communicate requirements to developers, architects, and QA teams, ensuring full understanding of scope and dependencies.
• Serve as the primary liaison between the business stakeholders and development team.
• Testing & Validation:
• Perform initial system validation, UAT preparation, and smoke testing to ensure requirements are correctly implemented.
• Collaborate with QA to define test cases and acceptance criteria.
• Track and log defects in JIRA, ensuring they are resolved before delivery.
• Project Planning & Scope Management:
• Work closely with project managers and solution architects to define project scope, milestones, and delivery timelines.
• Identify potential risks, dependencies, and change impacts, and communicate proactively to stakeholders.
• Contribute to effort estimation and prioritization discussions.
• Cross-Functional Collaboration:
• Partner with AI engineers, data scientists, cloud architects, and UX designers to ensure alignment between technical solutions and business goals.
• Ensure all customer inputs are converted into actionable, technically feasible tasks for development.
• Customer & Stakeholder Interaction:
• Conduct regular check-ins and demo sessions with customers to validate progress and gather feedback.
• Communicate technical solutions and project updates to non-technical stakeholders in an easy-to-understand manner.
• Represent IntraIntel.ai in customer meetings with professionalism and confidence.
Review Criteria:
Mandatory:
- Strong B2C Brand Marketing Profile
- Must have 3+ years of experience as a marketer preferably across tech, mobility, energy, fintech, or high-growth apps
- Must have experience executing end-to-end brand and consumer campaigns across Instagram, WhatsApp, content platforms, ATL/BTL, and on-ground activations.
- Must have strong experience in digital storytelling, including social content, creator/influencer collaborations, product videos, and explainer assets
- Strong ability to turn business targets into creative strategies that drive measurable outcomes
- Must have at least 1 year of experience managing a team of marketers
- B2C Product companies
- Candidates must be comfortable working on the 1st and 3rd Saturday of every month.
Preferred:
- Experience in EV, mobility, consumer apps, ecosystem brands, or categories that require behaviour change.
Role & Responsibilities:
You will lead the company's B2C marketing engine end-to-end: brand, content, category education, community, and on-ground activation. You will work closely with sales, product, and creative teams to drive measurable business outcomes.
- This is a role for someone who wants to build from scratch, shape a category, and influence
- the experience of millions of EV users in India.
Key Responsibilities:
- Brand Leadership & Strategy: Build and scale a company's B2C brand with a narrative that cuts across 2W, 3W, 4W riders, drivers, homeowners, and urban professionals.
- Conceptualise and execute end-to-end brand and consumer campaigns across Instagram, WhatsApp, ATL, BTL, and on-ground activations.
- Lead consumer understanding exercises to shape new identify whitespace consumer segments and behavioural triggers that can unlock adoption and usage.
- Oversee the creation of high-quality social content, creator collaborations, product videos, and explainer assets. Manage agency partners, production partners, and internal creative resources.
- Manage, mentor, and scale the organic marketing team including social media and content creators.
Ideal Candidate:
- 3–5 years of experience in consumer marketing, ideally across tech, mobility, energy, fintech, or high-growth apps.
- Proven track record in leading brand campaigns, digital storytelling, and communication strategy.
- Demonstrated ability to turn business targets into creative strategies that drive measurable outcomes.
- Experience working cross-functionally and influencing product, growth, and creative teams.
- Comfortable building from scratch and thriving in a high-ownership, high-velocity environment.
- Bonus: experience in EV, mobility, consumer apps, ecosystem brands, or categories that require behaviour change.
Excellent skills in writing about complex technical and business subjects to a variety of audiences.
ü Be able to think like a user and create intuitive documentation as and when needed to create succinct documentation
ü Be able to understand product thoroughly and interact with developers
ü Ability to interact with different business groups and scope documentation assignments.
ü Preferable exposure to eCommerce / Retail Analytics
ü Precise documentation and clear communication skills
ü Experience in API documentation is an added bonus
Skills and Experience
ü Experience in content review and localization
ü Ability to conceptualize and execute projects, with a strong bias for action and the ability to prioritize and meet deadlines
ü Experience with content management systems like Wordpress
ü Experience working in an Agile content development environment
ü Experience in editorial/peer review
ü Knowledge about eCommerce tools and plugins will be an advantage
Android Development
Kotlin
JavaWe are looking for Flutter Developer with 1 - 5 yrs of experience.
Work Location: Jodhpur
Responsibilities:
- Develop and maintain the app(Android & iOS)
- Maintain quality of code
- Collaborate with other engineers in building applications.
- Attend daily standup meetings.
- Discuss and write specifications for tasks.
- Assist system lead with system design.
- Conduct code reviews as requested.
- Test sites and applications in different browsers and environments.
- Learn and test new technologies, frameworks, and languages.
- Stay up to date with new trends and advancements in app development
Skills and Qualification:
- Knowledge of Dart Language
- Familiarity with version control
- Basic understanding of Flutter architecture, Widget trees
- Familiarity with app architecture (MVVM, MVP, MVC, etc...)
- Understanding of async operations
- Familiarity with local storage (like Dio, shared preferences, etc... )
- Familiarity with Flutter state management approach (BLoc, provider, etc...)
About Company:
Open Innovations Lab is an initiative of JTittle Innovations for all individual or group of innovators/ experts/specialist who wants to share knowledge with an open community so our job is often about setting up/hosting open activities/sessions that enable people to learn from each other and build on their own knowledge. We are technology enthusiasts working on a couple of interesting products/services in the area of digital advertisement and the travel domain. We leverage the power of chatbot(s) augmented / artificial intelligence over the cloud to help CXOs generate better ROI.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript
Java
Spring Boot
Amazon Web Services (AWS)Role: Java developer
Location: Gurgaon
Exp-3-5 yrs
Description:
- 3+ years of Coding and development experience
2. Hands on technical experience in must have technical requirements.
3. Strong working knowledge of Developing, Designing and implementing large scale enterprise applications.
4. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills.
5. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers.
6. Knowledge of Agile process
REQUIRED TECHNICAL SKILL SET
Must have: AWS, Java, J2EE, Angular, React, Javascript, Spring MVC, Webservices (REST), Servlets, Hibernate
Nice to have: EXTJS, JBoss Drools Rules Engine, JQuery
RESPONSIBILITIES
1. Analyses and evaluates detailed business and technical requirements.
2. Codes and maintains complex components of information systems.
3. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results.
4. Ensure code quality by performing technical design and code reviews
5. Perform integration via Services/Batch with external and internal systems; develop presentation, business/application services and persistence components
6. Module level ownership and ensure that any development that occurs in that module is as per the agreed solution.
7. Profiling & Performance turning of Javaapplications
.NET
C#- Analyze and document requirements for enhancements to systems and / or business processes.
- Write clean, testable code using .NET programming languages
- Develop technical specifications and architecture
- Test and debug various .NET applications
- Review and refactor code
- Deploy fully functional applications
- Upgrade existing programs
- Document development and operational procedures
- Support junior developers’ work
Technical Competencies
- Strong understanding of object-oriented programming concepts, design patterns and SOLID principles
- Must have hands on experience with C#, ASP.NET, MVC, Windows Services, .NET Entity Framework, SQL Server/T-SQL, IIS and related technologies
- Expertise in REST APIs and WCF
- Strong knowledge of modern techniques such as Responsive Web Design, LINQ, Dependency Injection and Design Patterns
- Strong Skills and experience with web client technologies inclusive of HTML5, CSS3, JavaScript, AJAX, JSON and JQuery
- Knowledge of various industry standard development practices (Agile methodology, OOD, TDD, BDD)
- Proficient with tools to enable SDLC (TFS, Visual Studio, etc.)
Behavioural Competencies
- A go getter attitude with the ability & desire to work in a fast-paced challenging environment
- An innovator mind-set who strives to make things better
- Ability to work independently with the knowledge as well as capability to quickly grasp and make an immediate impact
- Good written & verbal communication skills
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE
Amazon Web Services (AWS)We are a team of SysOps/DevOps engineers
with one goal in mind -to keep your online business up and running 24/7.Solving problems is
our thing, but we believe that dealing with the same issues over and over again is
unnecessary and counterproductive. Our objective is to find the ultimate solution for each
and every problem! Though, each one of us is different, we have the same goal: to make
our customer's life easier and enjoy it at the same time.
Scope & Responsibilities
As a Department Leader, you will be responsible for managing and mentoring the team of
Linux systems administrators on a daily basis. You will help build and grow the sys admins
team and lead them to success. As Systems Management Department Leader, you will work
both as a People Manager and a Senior Systems Administrator.
As Manager you will recruit and retain a high motivated and professional team of
administrators. Together with our CTO and HR team, youre going to define recruitment
needs in your team and participate in the recruitment process. You will also work on
improving the onboarding process for new employees.
More tech part of the job contains designing and managing systems, tools, and infrastructure
to match our customers needs and provide them with outstanding, safe and reliable
solutions.
This position requires you to be able to devise proactive solutions to project-related issues
and inspire trust in teammates. Are you a team player who is ready to work with our team to
find solutions and are AWS Certified ? We await your CV
Skills & Certifications
- Proven team building and management background (2+ years)
- Strong project, process and people management skills
- Excellent communication skills in English
- Strong background in Linux administration (4+ years experience)
- Amazon AWS certification preferred (EC2, ECS, EKS, Lambda, IAM, KMS)
- Automation (we use Ansible)
- Infrastructure as code (we use Terraform)
- Knowledge of CI/CD tools and best practices
- Comfort with collaboration across multiple projects
- Ability to lead and coordinate team of professionals on daily basis
This position also requires you to be able to participate in on-call
schedules.Roles and Responsibilities
NodeJS (Node.js)React.js
PHP
HTML/CSSJob Description
About the company
Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com
Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8
Job Role
As a software developer, you’ll be the brain behind crafting, developing, testing, going live and maintaining the system. You are passionate about understanding the business context for features built to drive better customer experience and adoption.
Job Location: Indore | Full Time | Experience: 2.5 yrs & above | Salary ∝ Expertise | Rs.5L ~ Rs.12L |
Responsibilities:
- Familiar with the software development life cycle (SDLC) from analysis to deployment.
- Comply with coding standards and technical design.
- Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions.
- Adapts structured coding styles for easy review, testing, and maintainability of the code.
- Integrate the developed functionality and/or component into a fully functional system.
- Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time.
- Active participate in troubleshooting, debugging and updating current live system.
- Verify user feedback in making system more stable and easy.
- Work closely with the Product manager, designers, and other peer developers.
- Preparing technical training documents for onboarding new engineers.
Requirements
- Bachelor’s degree in computer science or equivalent practical experience.
- 2+ years of experience as a Software Engineer or Software Developer or in a relevant role.
- Smart Hands-on coder who can independently architect solutions and mentor team members.
- Solid experience in PHP, Node, Mongo, and MySQL
- Should have good Web service and Web application fundamentals
- Understanding of OOPS concepts, Persistence, Threading.
- Should have worked with HTML/ CSS/ Jquery/ Js / API.
- Knowledgeable in data structures and algorithms.
- Experience with open-source projects.
- Experience in designing interactive applications.
- A background in Engineering with sound oral and written communication skills.
- Prior experience with AWS, Azure, Google or OpenStack will be a plus.
- Hands-on a google cloud platform and Experience in Suite CRM is an added advantage.
Your application should include
- Details about applications you have previously worked on
- A GitHub or stack overflow profile if you have one.
What we offer
- Competitive salary, Startup Flexibility
- Great working atmosphere in a comfortable office.
- And an opportunity to get associated with a fast-growing VC funded startup.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon