Cutshort logo
HDFC Bank logo
Imperia Relationship Manager
Imperia Relationship Manager
HDFC Bank's logo

Imperia Relationship Manager

Agency job
3 - 8 yrs
₹8L - ₹10L / yr
Mumbai
Skills
Direct sales
Business Development
Banking

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set


Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About HDFC Bank

Founded :
2019
Type :
Products & Services
Size :
0-20
Stage :
Raised funding

About

CareerSMITH is an executive search and recruiting firm for the engineering, construction, oil and gas, federal, power, energy, environmental, architectural, mining and metals industries.
Read more

Company social profiles

N/A

Similar jobs

Sama NextGen Pvt. Ltd.
Sama NextGen Pvt. Ltd.
Agency job
Bengaluru (Bangalore)
4 - 8 yrs
₹2L - ₹12L / yr
Linux kernel
Networking
skill iconC
C Language
Linux
+5 more

Job Description :


Position Name: Network Software Developer

Experience: 4 to 8 Years 

Work Mode: Work from Bangalore office (near Bellandur) all 5 days. 


Mandatory: 

  1. 4+ years of work experience in Networking domain. 
  2. Highly proficient in C and Linux environment.
  3. Experience in working on Linux based large code base. 
  4. Hands-on experience in working OpenWrt based router firmware. 
  5. Hands on experience with IP and lower layer networking protocols.


Great to Have: 

  • Experience in working on Qualcomm and MediaTek chipsets. 
  • Experience in Linux device drivers and device trees.
  • Experience in creating and applying Linux kernel patches.
Read more
Client
at Client
2 candid answers
Kunwar Arora
Posted by Kunwar Arora
Pune, Bengaluru (Bangalore), Mumbai, Gandhinagar
7 - 12 yrs
₹3L - ₹21L / yr
SAP EWM
SAP ABAP

We’re hiring a SAP EWM Technical Consultant with 6+ years of strong hands-on experience in custom development within EWM.

✅ Must-have:

  • ABAP in EWM
  • RF Framework Enhancements
  • User exits/BADIs

📍 Locations: Pune, Mumbai, Gandhinagar, Bangalore

Read more
Blueseven Technologies LLC
Hyderabad
5 - 8 yrs
₹9L - ₹18L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+4 more

Immediate hiring, for .NET Developer


Position: .NET Developer

Experience: 5 - 8Years

Location: Hyderabad (WFO)


Job Description:



 NET Developer 

We are seeking a Senior .NET Developer responsible for building .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API and WCF.The ideal candidate will be a Full Stack Developer with a focus on front-end & back-end. Candidates’ primary responsibility will be to design and develop the applications and coordinate with the rest of the team working on different infrastructure layers. A commitment to collaborative problem solving, sophisticated design and quality product is essential.

Responsibilities:

· Translate application storyboards and use cases into functional applications.

· Design, build and maintain efficient, reusable and reliable code.

· Ensure the best possible performance, quality and responsiveness of application

· Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.

· Help maintain code quality, organization and automatization.

· Technical analysis, design and estimation

· Create and update the design and functional documents

· Product development and maintenance and project development

· Unit- test code to ensure quality.

 

Required Candidate Profile Skills:

 

· Relevant .NET experience of 4-6 years.

· Strong knowledge of .NET MVC web framework, Web API and WCF services.

· Agile – Scrum knowledge

· Proficient in C# with a good knowledge of its ecosystem.

· Knowledge of JavaScript, jQuery.

· Strong hands-on AngularJS / Angular 6 + will be added advantage

· Strong understanding of OOP’s.

· Skill for writing reusable libraries.

· Familiar with various design and architectural patterns.

· Strong knowledge of Microsoft SQL Server.

· Experience on popular web application frameworks

· Understanding of fundamental design principles for building a scalable application

· Experience creating database schemas that represent and support business processes.

· Proficient understanding of code versioning tools such as Git.

· Work independently or with the team to ensure deliverables.

· Work experience in Travel technologies will add value.

Read more
Fleetsimplify
at Fleetsimplify
1 recruiter
Salim Omar
Posted by Salim Omar
Remote only
3 - 7 yrs
$4.8K - $5K / yr
User Interface (UI) Design
User Experience (UX) Design
Figma
Adobe Photoshop
skill iconAdobe Illustrator
+5 more

Requirements:


  • Minimum of 5 years of experience as a UI/UX Designer with a strong portfolio showcasing innovative design projects.
  • High proficiency in Figma is a must. The candidate should be able to create complex design systems, use auto-layout effectively, and leverage Figma's interactive components for prototyping.
  • Strong knowledge and understanding of the design process from ideation to development; including wireframing, prototyping, user testing, and final implementation.
  • Experience in conducting user interviews, surveys, and usability studies. The ability to empathize with users, understand their problems, and translate their needs into effective UI/UX solutions.
  • Demonstrable skills in ideation, sketching, and creating low-fidelity wireframes for early-stage idea exploration.
  • It is an added advantage to have familiarity with HTML, CSS, and JavaScript for close collaboration with our development team.
  • A keen understanding of mobile-first and responsive design. You should be able to create designs that work well on any device and screen size.
  • Excellent visual design skills, including but not limited to, composition, layout, color theory, and typography.
  • Ability to conduct user research, usability testing, A/B testing, rapid prototyping, heuristic analysis and assess user feedback to deliver world-class design solutions.
  • Demonstrated experience using data, user feedback, and market analysis to inform design decisions.
  • A deep understanding of user-centered design principles and best practices.
  • Exceptional communication skills for articulating design decisions to team members and stakeholders.
  • Experience using additional design tools such as Photoshop, Illustrator, or Sketch.
  • Knowledge of prototyping tools.
  • Certification in UX design from a reputable institution.
  • Experience in a fast-paced startup environment.


Read more
BOI Services
Prachi Badolia
Posted by Prachi Badolia
Delhi
0 - 2 yrs
₹1.8L - ₹2.3L / yr
Content Writing
Communication Skills

 Responsibilities for Content Writer

  • Research and analyze top SEO content topics 
  • QC content to ensure it is free of grammatical or factual errors and follows all brand editorial guidelines for consistency.
  • Research and write long-form content on various relevant topics
  • Publish content on various platforms and analyze traffic performance
  • Research and evaluate competitor marketing with a focus on content
  • Write attractive Blogs, Articles and Comments.
  • Plan and execute various SEO tasks
Read more
Blue Sky Analytics
at Blue Sky Analytics
3 recruiters
Balahun Khonglanoh
Posted by Balahun Khonglanoh
Remote only
1 - 3 yrs
Best in industry
Customer Support
Customer Success
Client Servicing
Bachelor of Computer Science
Problem solving
+2 more

About the Company

Blue Sky Analytics is a Climate Tech startup building an API based catalogue of Environmental Datasets by leveraging Satellite data, AI, and cloud. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental datasets spanning water, land, heat, and more!

We are looking for a Sales Associate to be a part of the growing Sales and BD team and be a point of contact for self-sign-up users. Further, assist with non-consultative sales projects. Come save the planet with us!


Your Role

  • Build extensive knowledge of our Developers Portal, datasets and APIs.
  • Point of contact for our client's technical and logistical issues.
  • Assist with off-the-shelf sales of our ready products.
  • Maintain records of payments by users.
  • Point of contact for self-onboarded users and their queries.
  • Explore different softwares & tools that will aid customer experience.
  • Collect meaningful feedback from clients and relay suggestions to the teams.
  • Maintain and facilitate good relationships with clients.
  • Collect meaningful feedback from clients and relay suggestions to the teams.
  • Report to BD Lead and assist with sales funnel.


Requirements

  • Good communication skills and by that, we also mean being an excellent listener is paramount.
  • Technical background (Engineering, Data Science, Math, Physics, Computer Science) preferred.
  • Organized and detail-oriented. Can keep track of multiple conversations and take each to a logical conclusion.
  • Ability to simplify technical jargon for clients and effectively communicate the issue to the platform team.
  • Aptitude for prioritizing tasks.
  • Excellent problem-solving skills.
  • Able to filter out which issue goes to which team.
  • Ability to understand where the customer is coming from and be committed to client satisfaction.
  • 1-2 Years Experience with B2B customer care preferred, but not required.
  •  
  • Experience as a sales representative in Saas, DaaS.
  • Experience with Hubspot and CRMs.
  • Ability to pick up new tools. (Notion, Front etc)
  • Experience in working with APIs and in data companies preferred.


Benefits

  • Work from anywhere: Work by the beach or from the mountains.
  • Open source at heart: We are building a community where you can use, contribute and collaborate on.
  • Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
  • Flexible timings: Fit your work around your lifestyle.
  • Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
  • Work Machine of choice: Buy a device and own it after completing a year at BSA.
  • Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
  • Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Read more
BI WORLDWIDE
at BI WORLDWIDE
2 recruiters
Diksy Francis
Posted by Diksy Francis
Mumbai, Navi Mumbai
1 - 5 yrs
₹4L - ₹9L / yr
Account Management
Client Servicing
Client Management
Customer Relationship Management (CRM)
Key account management
+1 more
  • Main point of contact for specific accounts
  • May not oversee the day-to-day running of the account
  • Primarily responsible for managing that account and maintaining an excellent client relationship.
  • Establish budgets with the client
  • SPOC for any conflict resolution
  • Leads Account reviews
  • Writes creative briefs, and approves payments to and from the client
  • In charge of contracts and contract renewals, quality control on the account
  • Actively pursues new opportunities with the client - The more opportunities, the more work, and money, for BIW.
Read more
Rai Techintro Pvt. Ltd.
at Rai Techintro Pvt. Ltd.
1 video
1 recruiter
Vidya Shankar
Posted by Vidya Shankar
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹4L / yr
skill iconPython
skill icon.NET
ASP.NET MVC
skill iconAngularJS (1.x)
skill iconAngular (2+)
+2 more
We are looking for an experienced full stack developer. You will be working on our solutions to improve our application.

 

Responsibilities

  • Designing and developing user interactions, front end architecture, back end website applications.
  • Creating servers and databases for functionality.
  • Ensuring responsiveness and cross-platform optimization for mobile phones.
  • Maintaining high-level coding structure.
  • Designing and developing APIs.
  • Staying abreast of developments in web applications and programming languages.

Skills

  • 1-3 year(s) working experience as a full stack developer.
  • Proficiency with server-side languages such as .NET, .NET Core, and Python.
  • Working knowledge with javascript frameworks such as React JS, Angular JS, and proficiency with fundamental frontend languages such as HTML, CSS, Javascript.
  • Familiarity with database technology such as MS SQL, PostgreSQL, MySQL, and MongoDB
  • Proficiency using Bitbucket/Git version control.
Read more
SigTuple
at SigTuple
1 video
5 recruiters
Sneha Chakravorty
Posted by Sneha Chakravorty
Bengaluru (Bangalore)
2 - 6 yrs
₹4L - ₹20L / yr
skill iconData Science
skill iconR Programming
skill iconPython
skill iconMachine Learning (ML)
We are looking for highly passionate and enthusiastic players for solving problems in medical data analysis using a combination of image processing, machine learning and deep learning. As a Senior Computer Scientist at SigTuple you will have the onus of creating and leveraging the state-of-the-art algorithms in machine learning, image processing and AI which will impact billions of people across the world by creating healthcare solutions that are accurate and affordable. You will collaborate with our current team of super awesome geeks in cracking super complex problems in a simple way by creating experiments, algorithms and prototypes that not only yield high-accuracy but are also designed and engineered to scale. We believe in innovation - needless to say that you will be part of creating intellectual properties like patents and contributing to the research communities by publishing papers - it is something that we value the most What we are looking for: · Hands on experience along with a strong understanding of foundational algorithms in either machine learning, computer vision or deep learning. Prior experience of applying these techniques on images and videos would be good-to-have. · Hands on experience in building and implementing advanced statistical analysis and machine learning and data mining algorithms. · Programming experience in C, C++, Python What should you have: · 2 - 5 years of relevant experience in solving problems using machine learning or computer vision · Bachelor degree or Master degree or PhD in computer science or related fields. · Be an innovative and creative thinker, somebody who is not afraid to try something new and inspire others to do so. · Thrive in a fast-paced and fun environment. · Work with a bunch of data scientist geeks and disruptors striving for a big cause. What SigTuple can offer: You will be working with an incredible team of smart & supportive people, driven by a common force to change things for the better. With an opportunity to deliver high-calibre mobile and desktop solutions integrated with hardware that will transform healthcare ground up, there will ultimately be different challenges for you to face. Sufficient to say that if you thrive in these environments, the buzz alone will keep you energized. In short you will snag a place at the table of one of the most vibrant start-ups in the industry!!
Read more
One of large Technology company
One of large Technology company
Agency job
Pune
14 - 20 yrs
₹50L - ₹60L / yr
Continuous Integration
skill iconReact.js
Java
This position requires technology leadership of products/services and manage programs/projects through completion.Selected candidate will lead multiple teams in India and will have end-to-end global responsibility of delivery of new features or enhancements of products. Researches product development options and provides analysis for product direction. Manages and directs a team of software developers ranging 50 to 80 associates. Technical Capacity – Well versed with technologies such as Java/J2EE, Spring, Oracle/PL SQL, REST/JSON, Unix/Linux, MQ etc. Past hands-on coding experience is a must. Person needs to have a flair for coding.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos