
Job Purpose
• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling
portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all
guidelines and regulatory requirements are followed.
• Ensuring that customers get world-class services and their needs are understood and met through
financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the
Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters consistently met by the team of VRMs.
• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set
Job Responsibilities(JR) : 6 – 8 Areas
Business Achievement and Development for VRM & Team
• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
o Meet value target for Liability Balances of the customers
o Ensure quality of sourcing is maintained and depletion rates are controlled.
o Ensure that Salary credits reach or exceed the expect Salary Credit targets
• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.
• Also, Team Manager has to ensure seamless servicing of customers.
• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.
• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)
• Ensure that there is cross sell to the customer on asset products as offered by the Bank.
• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
• Income to be generated at a customer level.
• Ensure that cross sell targets on Third Party Products is met for the Unit
• Ensure Staff are trained on product knowledge and requisite certifications
• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.
• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
• Managing and monitoring performance of all the sales resources
o Productivity of Liability and Non Liability sales staff
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
• Ensure that there is no revenue leakage
Customer Service / Customer engagement
• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation
of the interaction plan.
• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined
objectives for customer contacts.
• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /
needs. This is measured iva call evaluations and Sup
Reviews
• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.
• Ensure VRMs make regular contact with customers for service as well as business updates.
• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT
o Monitor all complaints received and ensure that they are closed within TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Ensure no escalations happen
o Preventive complaint management
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
• Periodic review of customer base i.e. Contactibility,
Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve
the product penetration & profitability of the customer to become a Primary Banker for the customer.
• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.
• Monitoring implementation of Sales Process.
Business Generation / Sales Tracking
• Track business generation and income for each VRM in the team on a daily basis, and take due steps.
• Review leads generated by each VRM and ensure real time lead status availability.
• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.
• Tracking and highlighting possible customer issues on account of improper lead management.
Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.
• Check profiling done by the VRM to ascertain effectiveness.
• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.
• Demonstrate “how”.
• 220 Sup Reviews per month
Operations
• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.
o Lead file maintained by VRMs
o Requests captured by VRMs
o CRM Interaction
• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.
• Handling queries of VRMs on floor and provide resolution.
• Ensure timely responses to customers through call out/ e-mail as applicable.
• Handle 1st level escalations and ensure satisfactory resolution to the grievances.
• Ensure judicious utilization of financial and non- financial authority.
• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.
Audit and Service Quality
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Monthly / Periodic Verification of Auditable items.
• Review of CRM Interactions & Lead Quality
MIS - Reporting and Analysis :
• Ensure timely and accurate updates of all portfolio
performance parameters.
• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.
Staff Management
• Ensure that all VRMs are adequately trained on the
Products of the bank and sales process
• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)
• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance
• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
• Ensure that all VRMs are sent for class room training on a regular basis
• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

About HDFC Bank
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Job Summary:
We are seeking a skilled and motivated Python Django Developer with experience in building high-performance APIs using Django Ninja.
The ideal candidate will have a strong background in web development, API design, and backend systems.
Experience with IX-API and internet exchange operations is a plus.
You will play a key role in developing scalable, secure, and efficient backend services that support our network infrastructure and service delivery.
Key Responsibilities:
Design, develop, and maintain backend services using Python Django and Django Ninja. Build and document RESTful APIs for internal and external integrations.
Collaborate with frontend, DevOps, and network engineering teams to deliver end-to-end solutions. Ensure API implementations follow industry standards and best practices.
Optimize performance and scalability of backend systems.
Troubleshoot and resolve issues related to API functionality and performance.
Participate in code reviews, testing, and deployment processes.
Maintain clear and comprehensive documentation for APIs and workflows.
Required Skills & Qualifications:
Proven experience with Python Django and Django Ninja for API development.
Strong understanding of RESTful API design, JSON, and Open API specifications.
Proficiency in Python and familiarity with asynchronous programming.
Experience with CI/CD tools (e.g., Jenkins, GitLab CI).
Knowledge of relational databases (e.g., PostgreSQL, MySQL).
Familiarity with version control systems (e.g., Git).
Excellent problem-solving and communication skills.
Preferred Qualifications:
Experience with IX-API development and integration.
Understanding of internet exchange operations and BGP routing.
Exposure to network automation tools (e.g., Ansible, Terraform).
Familiarity with containerization and orchestration tools (Docker, Kubernetes).
Experience with cloud platforms (AWS, Azure, GCP).
Contributions to open-source projects or community involvement
#HiringAlert
We are looking "Software Engineer" for Reputed Client @ Permanent Role.
• Experience: 2 - 4 yrs
Skills :
Primary Skills
•2+ years of experience in Web API, C#.Net, OOPS and Entity framework
•Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
•Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
Secondary Skills
•Experience in analysing existing code and debugging.
•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
•Proven experience of delivering on-time and with quality
•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
Desired Skills
•Should have experience in developing ERP applications or Database Intensive Data Entry applications.
•Been on a same role for a period of 2 years or more
•Hands on experience of configuration management and version maintenance
•Prior experience of working in the shipping domain
•Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.
•Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.
Location : Bangalore
Job Description:
We are looking for a talented and motivated Full Stack Development Intern to join our team. This internship offers an exciting opportunity to work on real-world project, enhance your skills, and gain hands-on experience in full-stack development using Flutter for mobile applications and React for web development.
Key Responsibilities:
- Mobile App Development: Collaborate on building and enhancing the Flutter mobile application for Android and iOS.
- Web App Development: Assist in creating responsive and feature-rich web applications using React.
- Backend Integration: Work on integrating the frontend with our backend systems and APIs.
- Debugging & Optimization: Identify and resolve issues across platforms to ensure high performance and scalability.
- Collaboration: Work closely with designers, developers, and product managers to bring ideas to life.
- Feature Development: Implement new features across the mobile app, web app, and backend to enhance the user experience.
Skills and Qualifications:Must-Have:
- Experience or academic exposure to Flutter and React.
- Basic knowledge of Dart for Flutter and JavaScript/TypeScript for React.
- Understanding of RESTful APIs and how to consume them.
- Familiarity with Node.js.
- Knowledge of Git for version control.
- Basic database concepts (MongoDB).
- Strong problem-solving skills and the ability to work in a collaborative environment.
Nice-to-Have:
- Exposure to state management tools like Redux.
- Knowledge of Keys(Global keys) in Flutter.
- Knowledge of AWS.
Job title - Area Business Manager/ Area Sales Manager
Location - Mumbai
Job Responsibilities:
● Develop and implement strategic plans to achieve sales targets
● Lead and mentor a high-performing sales team
● Build and maintain strong relationships with clients and key stakeholders
● Analyze market trends and competitors to identify business opportunities
● Create business and revenue through Home Loan / LAP sales via channel partners/advisors/connectors & open market
● Effective liaison with banks/NBFCs for processing of loan cases
● Devise and implement various partner acquisition and retention programs
● Responsible for driving monthly and quarterly sales targets and other metrics
● Ability to use all communication platforms effectively (telephone, email, face-to-face)
● Devise and implement various partner acquisition and retention programs
Desired Candidate Profile
● 5+ years of experience in Home loan/LAP sales in NCR region in
● fintech/banks/NBFC/DSA channel, preferably in DSA market
● Excellent interpersonal as well as written and verbal communication skills.
● Strong team worker who can manage multiple stakeholders
● Must be highly sales-oriented and results-driven
● Working knowledge of Microsoft Office and CRM tool
KEY ROLES & RESPONSIBILITIES
Key Performance Areas & Description % of Time Spent
1. Product Management
• Manage and maintain the product portfolio aligned with brand strategy by channel,
retailer and door type
• Act as the Brand expert on product assortment as well as competitors (assortment,
pricing) in order to identify opportunities in local markets
• Develop product marketing calendar and work in collaboration with Consumer Marketing
Manager/ online/ consumer engagement; to develop the Brand’s 360° activation calendar
• Responsible for forecasting of new launches and liaising with regional demand planning
to ensure new launches are executed on time
• Maintain sampling and promotion initiatives
• Work cohesively with Demand Planning team to ensure adequate stock availability to
meet target achievement across channels offline + online.
• Ensure timely reporting on in-line Stock Keeping Units (SKUs) and Launches
• Responsible for liaising with regulatory team to ensure all products are registered on time
50%
2. Pricing
• Assist Consumer Marketing Manager to devise Pricing Strategy on the basis of global
guidelines, competitive benchmarking and COGS (Cost of Goods Sold) analysis
• Work in collaboration with stakeholders to developing sampling and GWP (Gift with
Product) strategy
• Manage and maintain discontinued products and returns with the objective of reducing
returns
• Ensure the final prices are shared with all stakeholders and updated in local systems
before the order date (distributor, retailer, Customer Service and TR)
30%
3. Customer Relations/ Services
• Build and maintain a good work relationship with the Retailer, Customer Service, Finance
and Demand Planning team
• Contributes to Retailer discussions, preparation on product-related topics (launches,
assortment range, prices, and exclusivities)
• Keep all key stakeholders updated with regards to any changes in the calendar and launch
dates
• Maintain relationships with business partners and key customers, follows up on
promotion efforts, keeps informed on sales force needs and assists sales management as
necessary to ensure all programs are implemented to their best advantage
• Co-ordinate with field force and retailers on timely basisto ensure all events and launches
are executed as per plan
Conducts regular store visits to monitor brand activity versus competitor, roll out of
marketing campaigns and to understand top doors
15%
4. Others
5%
Page 3 of 3
• Coordinating with Regional Marketing, Finance and Demand Planning Teams
• Assisting in special projects
Job Description
HIGH-TOUCH LEADERSHIP COMPETENCIES
The High-Touch Leadership Competencies provide the framework to build and grow the skills, knowledge, and behaviors
in each employee to lead from every chair. Everyone is expected to lead in every position. All of the High-Touch Leadership
Competencies are important to success. However, in each position there are three competencies that are imperative for
job success.
Thinks Strategically: Takes a broad view of the business, industry, and consumer environment to anticipate
and plan for the future. Identifies the focus and defines where to play, how to win and what capabilities
and management systems are required.
Aligns and Engages the Team in the Vision: Provides clarity to each team member on their role in achieving
the vision, strategy, and goals.
Embraces and Initiates Change: Distinguishes what to preserve and what to change. Has the courage to
initiate and lead the changes that drive success.
Develops Talent and Capabilities: Identifies and cultivates essential skills and attributes to maximize
individual contribution and engagement.
Energizes and Enables Others: Ignites passion and releases potential to drive success.
Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion
of diverse knowledge, skills, and experiences to achieve results.
Demonstrates Learning Agility: Ability to anticipate change, face reality, draw conclusions, and swiftly
mobilize to adapt to changing needs and demands.
Drives Creativity and Innovation: Focuses on areas of highest potential. Creates newness or connects
knowledge in new ways to create the unexpected. Ensures that the creativity and innovation pipeline
are aligned to achieve strategy and goals.
Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational
effectiveness to meet current and future business needs. Learns equally from successes and failures.
- We are looking for a very Senior or Lead backend engineer with specialization in .NET technologies.
- This is an exciting opportunity to build a clean and modern framework for a customer-facing ecommerce product. You will be part of a product team in San Francisco, USA and Bengaluru, India.
- If you are passionate about building scalable services, you are well-versed with web technologies like MVC, you enjoy working with super smart people that you can learn from and contribute to their knowledge – this is the perfect position for you.
- You should have prior experience in leading engineering projects in an Agile environment, i.e. work with Product Managers to convert product specifications to technical specifications; design and code for complex features; ensure clean code is delivered by team.
- Our core application is used by 100,000+ paying customers, so there's lot of opportunity to make direct impact.
Requirements: ·
- 5+ years of experience in .NET and C#
- Expertise in developing services (SOAP-WCF and REST)
- Expertise in web development frameworks like ASP.NET MVC
- Good knowledge of database concepts and Microsoft SQL Server
- Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
- Experience working in any of the JavaScript frameworks like Ember.js, AngularJS or ReactJS is a bonus.
- Strong analytical and troubleshooting skills;
- Bachelors or Master’s degree in Computer Science (or equivalent).
- Note: Bangalore Office at WeWork-Bellandur.
- Salary will be on-par with best in Bangalore.
Location:Bangalore
Employment Status:Regular Full-time
Experience:4-7 years
Reports To: Head-Customer Success
TravelOccasional
SalaryCommensurate with skills
About Greytip Software
Greytip Software is India’s largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 9000+ we touch the lives of 10,00,000 active users + employees daily. Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud solution, greytHR.Position PurposeThe Implementation Manager will proactively engage with customers to provide strategic & tactical guidance, drive adoption and to increase the business value they derive from greytHR..
Responsibilities
Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Monitor all implementation requests and administer staff working and assist team and senior implementation engineers and provide required coaching for same.
Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation engineers.
Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.
Requirements
4-6 years’ work experience in a customer-facing customer success, account management or strategic consulting organization.
Very strong verbal and written communication skills absolutely essential.Proven experience building strong internal and external relationships.
Proven track record of establishing themselves as a strategic trusted advisor to clients.
Proven track record in customer service in a highly-professional in a dynamic, start-up environment
.Must be able to understand complex client use-cases and articulate them to an audience of varying perception levels internally to problem-solve.
Ability to report and share client’s status on a timely/pre-defined interval.
SaaS experience and understanding of SaaS metrics is a benefit.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Proven ability to coach & mentor team members.
Bachelor's Degree with preferably an MBABenefits.
Excellent Opportunity to be involved in high impact work and progressive learning environment.
Great team members & energy filled work environmentCompetitive salaryExcellent benefits package
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
Backflip is a creative agency that offers design and creative solutions in the fields of branding & communication, print & packaging, stage & film production, etc. for corporates and start-ups. We are looking for a creative, energetic, enthusiastic young designer to join our team.
Duties & Responsibilities:
- Designing creative visuals, both digital and print for specific briefs, working with the content team and adhering to brand guidelines and thinking creatively
- Contribute to brainstorming and conceptualization with the content team
- Run quality checks on creative assets.
- Research industry and design trends
The ideal candidate must have:
- Minimum 2 years’ experience in a graphic design related industry
- A strong portfolio displaying a wide variety of print and digital work
- Proficiency in Adobe Illustrator, Photoshop, CorelDraw & Microsoft Office
- Proficiency and fluency in English, verbal and written
- Flair for design, aesthetics and excellent eye for detail
- Good understanding of typography and page layout
- Good understanding of current design and industry trends worldwide
- Should be able to produce results in a fast-paced environment, work with speed and meet deadlines
- Ability to produce as an individual or as a part of team
- Hands on knowledge on print production
- Positive attitude and pleasant temperament
- A curious mind always wanting to learn and explore more










