Job Purpose
• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling
portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all
guidelines and regulatory requirements are followed.
• Ensuring that customers get world-class services and their needs are understood and met through
financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the
Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters consistently met by the team of VRMs.
• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set
Job Responsibilities(JR) : 6 – 8 Areas
Business Achievement and Development for VRM & Team
• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
o Meet value target for Liability Balances of the customers
o Ensure quality of sourcing is maintained and depletion rates are controlled.
o Ensure that Salary credits reach or exceed the expect Salary Credit targets
• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.
• Also, Team Manager has to ensure seamless servicing of customers.
• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.
• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)
• Ensure that there is cross sell to the customer on asset products as offered by the Bank.
• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
• Income to be generated at a customer level.
• Ensure that cross sell targets on Third Party Products is met for the Unit
• Ensure Staff are trained on product knowledge and requisite certifications
• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.
• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
• Managing and monitoring performance of all the sales resources
o Productivity of Liability and Non Liability sales staff
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
• Ensure that there is no revenue leakage
Customer Service / Customer engagement
• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation
of the interaction plan.
• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined
objectives for customer contacts.
• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /
needs. This is measured iva call evaluations and Sup
Reviews
• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.
• Ensure VRMs make regular contact with customers for service as well as business updates.
• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT
o Monitor all complaints received and ensure that they are closed within TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Ensure no escalations happen
o Preventive complaint management
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
• Periodic review of customer base i.e. Contactibility,
Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve
the product penetration & profitability of the customer to become a Primary Banker for the customer.
• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.
• Monitoring implementation of Sales Process.
Business Generation / Sales Tracking
• Track business generation and income for each VRM in the team on a daily basis, and take due steps.
• Review leads generated by each VRM and ensure real time lead status availability.
• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.
• Tracking and highlighting possible customer issues on account of improper lead management.
Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.
• Check profiling done by the VRM to ascertain effectiveness.
• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.
• Demonstrate “how”.
• 220 Sup Reviews per month
Operations
• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.
o Lead file maintained by VRMs
o Requests captured by VRMs
o CRM Interaction
• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.
• Handling queries of VRMs on floor and provide resolution.
• Ensure timely responses to customers through call out/ e-mail as applicable.
• Handle 1st level escalations and ensure satisfactory resolution to the grievances.
• Ensure judicious utilization of financial and non- financial authority.
• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.
Audit and Service Quality
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Monthly / Periodic Verification of Auditable items.
• Review of CRM Interactions & Lead Quality
MIS - Reporting and Analysis :
• Ensure timely and accurate updates of all portfolio
performance parameters.
• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.
Staff Management
• Ensure that all VRMs are adequately trained on the
Products of the bank and sales process
• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)
• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance
• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
• Ensure that all VRMs are sent for class room training on a regular basis
• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the job
Job Description
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service.
Identifying and pursuing new business opportunities within the SME sector to grow the insurance company & client base and revenue.
Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company
Working with internal teams and customer service, to facilitate seamless service
delivery to SME clients.
Skills And Qualifications
Excellent communication, interpersonal, and negotiation skills.
Proven track record of achieving sales targets and identifying new business opportunities.
Understanding of various insurance products and policies relevant to SMEs.
Providing customer service and building long-term relationships.
Well Experienced & Familiarity with the unique needs and challenges of SME businesses.
Bachelor’s Degree.
Job Specification – Recruitment Lead
Experience: end-to-end recruitment experience, including niche and leadership hiring.
Domain Knowledge: Strong exposure to IT hiring, preferably within the Salesforce ecosystem.
Technical & Process Skills: Proficient in sourcing, headhunting, ATS management, and recruitment analytics.
Stakeholder & Team Management: Skilled in managing business leaders and driving recruiter performance.
Networking & Market Insight: Capable of building talent pipelines and leveraging industry networks.
Communication: Excellent interpersonal, negotiation, and presentation skills.
Agility & Ownership: High adaptability with a fast paced & high results-driven and process-oriented approach.
KRA will involve-
End-to-End Hiring – Manage full-cycle recruitment to ensure timely and quality closures within a TAT of max 45 days.
Niche & Leadership Hiring – Independently manage Salesforce niche, senior, and confidential mandates through headhunting.
Team Performance – Lead and drive consistent results with 3 successful joining's per recruiter per month.
Process Compliance & Excellence – Ensure adherence to hiring process, data accuracy, ATS upkeep, candidate verification, and defined process flow.
Recruitment Strategy – Design and execute effective sourcing and hiring strategies.
Talent Pipeline – Build and sustain a strong Salesforce talent network for future needs. Coach team members on follower development on LinkedIn for pool creation.
Strategic Projects – Lead initiatives like ATS implementation, salary benchmarking, and employer branding.
Industry: Luxury Real Estate Sales
Employment Type: Full-time, On-site
Timing: 10AM to 7PM
Relevant Experience: 1+ years
Location: Hebbal (near Manyata Tech Park)
"Driving License Is Mandatory" ( In Weekends you will be having site visits )
Overview of the company
Saturn Realcon Pvt. Ltd. is a Bengaluru based premium Luxury Real Estate Sales company operating in Pan India & Dubai (with cliental spread across India, GCC, Singapore and USA) committed to providing Luxury Real Estate Sales solutions with the utmost integrity, quality, and client satisfaction. Our dedicated team epitomizes excellence and professionalism, delivering unparalleled service to our elite clients.
Key Responsibilities
- Make high-volume outbound calls to potential clients from provided leads and databases.
- Demonstrates excellent presentation and communication skills.
- Should have excellent knowledge about the geographical locations in Bangalore. And an understanding of industry trends in Luxury Real Estate.
- Pitch luxury residential Real Estate projects and generate interest among prospective buyers.
- Build and maintain strong relationships with high-net-worth individuals within the luxury real estate
- segment.
- Showcase luxury properties to clients through presentations, property tours, and by organizing
- exclusive events.
- Deliver exceptional customer service throughout the sales process, addressing client inquiries and concerns
- promptly and professionally.
Qualifications
1. Real Estate, or a Relevant field is prefered.
2. 1+ years of experience Sales, Client Relationship Management, or a similar role.
3. Excellent communication, Sales and Presentation skills.
4. Results-driven mindset with a passion for delivering exceptional service and achieving results.
5. Experience in Luxury Real Estate Sales or similar roles is a plus.
6. We're seeking a dynamic individual with a professional appearance, excellent presentation skills, a sharp intellect, and in-depth knowledge relevant to the role.
Benefits
1. Competitive salary with performance-based commissions.
2. Yearly Retention bonus.
3. Fuel reimbursement.
4. Professional development opportunities and ongoing trainings.
5. Collaborative and supportive work environment with opportunities for advancement.
Java
Python
Ruby on Rails (ROR)
KotlinSDE
Responsibilities
- Software Engineering
- Design and develop highly scalable, available, reliable, secure and fault tolerant systems with minimal guidance for a market leader in the logistics industry
- Partner with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team
- Research new technologies and tools that enable building the next generation of our services
- Provide technology leadership to the team and foster engineering excellence
- Product Delivery
- Partner with product managers to define and execute on the feature roadmap
- Translate business requirements into scalable and extensible design
- Coordinate with various cross functional teams on planning and execution
- Maintaining automated build / test / deployment environments
Qualifications
- Software Engineering
- Should have at least 3 years of hands-on experience in designing, developing, testing and deploying applications on Java, Ruby, Kotlin, Python, Node or Go for large scale applications
- Deep knowledge of one of the programming languages they have experience in
- Proficient in OOP and Design Patterns, experience with functional programming would be a plus
- Data modelling experience in Relational Databases
- Ability to design and implement low latency RESTful services
- Product Delivery
- Ability to scope, review and refine user stories for technical completeness and to alleviate dependency
- Well versed in working with agile methodologies which includes phases such as design, development, code review, testing and release management
- Ability to have worked in a CI/CD environment, with hands on experience with Git or any similar source code management tools
- Product Maintenance
- Experience troubleshooting server performance issues such as memory tuning, GC tuning, resource leaks
- Continuously refactor applications to ensure high quality design
Job Description:
Are you a creative visionary with a passion for bringing stories to life through stunning visuals and animations? We are seeking a Motion Graphics Designer/Video Editor with a minimum of 2 years of experience, who possesses exceptional aesthetic skills and a keen eye for detail. In this role, you will have the opportunity to work on exciting projects across various industries, including fashion, food & beverage, and D2C e-commerce.
Key Responsibilities:
- Video Editing: Edit and enhance video content by cutting, color grading, and integrating motion graphics to produce polished final products.
- 2D Animations: Create engaging 2D motion graphics and animated videos for digital platforms such as social media and websites. Knowledge of 3D animation software like Blender is a plus.
- Project Management: Manage multiple projects simultaneously, delivering high-quality work within tight deadlines. Strong organizational skills and multitasking abilities are crucial.
- Trend Awareness: Stay updated with the latest video trends used by brands and UGC content creators to ensure our content is market-relevant.
Skills Required:
- Proficiency in video editing software such as Adobe Premiere Pro and After Effects.
- Strong skills in graphic design tools like Adobe Illustrator, Photoshop, and Figma.
- Solid understanding of motion graphics principles, including animation, typography, and visual effects.
- Experience with 3D software like Blender or Cinema 4D is a plus.
- Excellent aesthetic judgment and attention to detail.
- Ability to work independently and provide creative direction based on briefs.
Who Should Apply:
- We are looking for someone who does not need extensive creative direction. Have 2+ years of experience in Motion Graphic and Video Editing. After receiving a brief, you should be able to conceptualize and present multiple creative options independently.
.NETFollowing are the details
Details of the Opening
Role : .NET Developer
Skills : ASP.NET, MVC & SQL
Experience : 3 Plus Years
Location : Mumbai & Navi Mumbai
CTC : Open
Please note that the candidate with immediate - 15 Days notice period will be preferred.
To know more about us log on to http://www.kgisl.com" target="_blank">www.kgisl.com
My name is Raymond and I am Sales Manager
We are an agent for Headphone Zone, a branded premium audiovisual equipment company based in India, I need an expert in Facebook ad campaign optimization, scaling and management Social Network. association of people who know how to create profitable campaigns. Project budget 80,000$ - 100,000$
If you are interested in the project and help us solve the problem. Please contact my
Best regards,
Raymond
MongoDB- Strong proficiency in MySQL database administration, migrations /up-gradation, patching, cloning, capacity planning, designing, and automation of database tasks.
- Good experience with the latest versions of the database
- In-depth experience configuring database replication on multiple versions
- Strong experience in Monitoring, DB Performance Tuning, DB Availability, DR, Security, Storage
- Analyzes and provides recommendations to optimize the database for improved performance, manageability, and scalability
- Expertise in enterprise backups, recovery, and performing point-in-time recovery Experience in deploying and integrating PM tools
- Experience in data partitioning and encryption
- Knowledge of de-facto standards and best practices in MySQL and MongoDB
- Proficient in writing and optimizing SQL statements and Knowledge of MySQL features, such as its event scheduler
- Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
- Proficient understanding of code versioning tools such as Git / Mercurial / SVN
Java
C++
C#.NET
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon