Sales Intern

• Write high-quality blog posts, articles, website copy, social media posts, and marketing materials.
• Conduct thorough research on industry-related topics to produce accurate and original content.
• Optimize content for SEO, including keyword research and implementation.
• Collaborate with marketing, design, and product teams to ensure content alignment with brand voice and goals.
• Edit and proofread content to maintain high standards of quality.
• Stay updated with industry trends and content marketing best practices.

Application Monitoring

Position Description

JD2 – SRE: Digital Channels Application Support

Experience: 6–9 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)

Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices)

Responsibilities

Act as SRE for Digital Banking, Middleware, and Infra components.

Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs.

Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management).

Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams.

Support API-driven integrations with third-party fintech/payment partners.

Perform proactive monitoring, certificate renewals, and infra health checks.

Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes).

Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work.

Support release and deployment readiness for digital channels in ODC environment.

Conduct RCA for major incidents and recommend resilience & scalability improvements.

Monitor SLIs/SLOs for digital user experience (latency, availability, throughput).

Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring).

Partner with client stakeholders to maintain operational stability and high availability.

Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.

Participate in DR drills, HA testing, and compliance audits.

Core Technologies (L2 / Deep Knowledge)

OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware.

Common Tools (L1.5 – Awareness for All)

Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox.

Must Have Skills

Strong experience in Digital Banking & Middleware application support.

Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways.

Infra knowledge (servers, certificates, OS, networking).

Strong observability and monitoring (Dynatrace, Logscale, Splunk).

Incident management & RCA leadership, especially in client-facing bridge calls.

Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management).

Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies).

Ability to work under strict SLAs and regulatory environments.

Nice to Have

Kafka, VFaas, F5/Datapower, Akamai Control Center.

Salesforce (Apex), Pega, SharePoint.

Java, Node.js, JavaScript, Python, C#.

ETL, Hadoop, Teradata, Bigdata.

Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible).

FirstFiling is a FinTech startup that is managed, operated, and driven by Chartered Accountants, Company secretaries, IT engineers, and Lawyers. We provide registration and financial compliance services to businesses and individuals across India.

Our aim is to simplify the lives of people by helping individuals and businesses with mandatory compliances, filings, and statutory requirements while promoting financial literacy among the masses. 

Role: Backend Developer (2 openings)

Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.

What You Need for this Position

• Education: Requires a Bachelor's degree or higher in any field.
• Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
• Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.

What You Will Be Doing

• Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
• Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
• Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
• Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
• Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
• Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
• Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
• Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
• Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
• Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies. 

• Experienced backend developer with extensive work on nodejs and backbonejs along with good English spoken language.
• Develop new user-facing features
• Build structured, reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Maintain, contribute and adhere to our programming best practices and guidelines
• Advanced understanding of emerging web technologies

Key Functions & Roles of the Candidate:

• Would be part of core technical team and will be updating the product with new and challenging tasks
• Good understanding of the concepts behind models, collections, and views
• Familiarity with input validation techniques and approaches
• Ability to perform in a fast-paced, deadline-driven environment
• Enthusiasm for innovation in the tech industry, including continuous learning and improvement

Specific Skill Set:

• Salesforce Implementation or Knowledge
• Node.js, MongoDB, Heroku API
• API and NODE.JS is a must

• Hands on Experience on  PHP, Laravel, MySQL, jQuery, HTML5, Linux
• Knowledge of open source platforms like Wordpress will be an added advantage.
• Experience on Angular JS or React is preferable
• Experience using and deploying on Linux.
• Experience in teams using CI / CD Pipeline -  Git, Jenkins
• Experience working in agile methodology

Requirements:

• Overall experience in the field of Information risk and security related initiatives/ projects.
• Experience in the areas of Infrastructure Security Audit, IT Security, Vulnerability Assessment, Risk Assessment, Web Application Security, Network Security Review, Network Architecture Review, Mobile Application Security Testing, Configuration Review, Source Code Review, Wireless Pentest, Process Review etc.
• Ability to understand business concepts and integrate business risk elements into security operations.
• Experience in conducting VAPT.
• Experience with web application vulnerability scanning tools (e.g., IBM AppScan, HP Web inspect, Acunetix, NTO Spider, BurpSuite Pro).
• Strong ethics and understanding of ethics in business and information security.
• Should have exposure to Code review, Network VA/PT and App VA/PT work.
• Understanding and familiarity with common code review methods and standards.
• Experience with code scanning toolsets such as Fortify and Ounce.
• Understanding of HTTP and web programming.
• Knowledge of OWASP tools and methodologies, common security requirements within ASP.NET application, standard SDLC practices.
• Knowledge of Network Security technology in areas of Firewall, IPS, VPN, Gateway security solutions (proxy, web filtering).
• In-depth understanding on Common Vulnerability Exposure (CVE)/ Cert advisory database.