As a Product Manager, you will collaborate with a cross-functional team of designers, developers, and quality assurance analysts to execute on a portfolio of complex projects related to designing the next generation of our B2C and B2B offerings.
This position is based out of our swanky Gurugram head office.
Ability to manage work in a fast-paced environment and not minding getting their hands dirty is a must.
Location: Gurugram
A successful candidate for this role will have 0 to 3 years of relevant experience in delivering and managing industry-first products and platforms, with a strong user focus, excellent project management skills, delivering impeccable BRDs and PRDs, and a motivation to achieve results in a fast-paced environment. They should be well-accustomed to project management tools like JIRA, Confluence, etc.
Role requirements:
1. Utilization of agile methodologies: to define requirements, prioritize features, provide business guidance, and perform acceptance testing, for newly-developed products as well as enhancements to existing products
2. Understanding data and analytics and using that as a focal point for all deliveries is a must.
3. Proven ability to work in cross-functional environments including digital sales, marketing, business management, and design and engineering teams.
4. Takes responsibility as the Product Owner/ Champion of the assigned product/ module and is the go-to person for any solutions/requirements in the assigned area.
5. Ability to develop quick partnerships with 3rd party systems and integrate their API's to enhance a company's product capabilities faster.
6. Ensure UAT and QA checks on every product release.
7. Make sure OKRs and timelines are met without impacting the quality of product or its release.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Strong Technical Support Leader profile
Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
(to effectively coordinate with architects and engineering heads)
Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
Roles & Responsibilities – Application Engineer/Business
Development Manager
Work with Product Managers and customers to determine business
needs and solutions.
Address customer queries and issues in a timely manner.
Trouble shooting and resolving issues faced by end users
Problem Solving and Root cause analysis
Provide post-sales support to customers as needed.
Communicate customer feedback to design team in order to make
appropriate changes in product design.
Conduct internal application trials for verification and qualification of
product.
Interact with marketing team to maintain a high level of consumer
awareness of product.
Prepare training and marketing presentations for customers and sales
personnel.
Visit key customers to support specific design problems or
competitive situations.
Evaluate new software products and provide defect and enhancement
reports.
Assist in modifying existing product to improve system performance.
Maintain comprehensive tutorials to assist product team in designing
and development of new products.
Maintain clear and accurate documentations of problem solutions.
Experience in Companies related to Passive components,
Automation, Industrial Segment
Edu Qualification: B. E/Diploma – ECE / EEE
PythonWhat we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do every day?
Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.
- Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
- Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
- Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
- Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
- Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
- Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
- Drive continuous improvements in tools, processes, and automation to accelerate implementations.
- Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
- Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
- Support recruitment and team scaling as we grow our services and delivery footprint.
Ok, you're sold, but what are we looking for in the perfect candidate?
- Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
- Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
- Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
- Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
- Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
- Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
- Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
- 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.
Requirements*:
- B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
- Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
- Deep understanding of best practices in development and testing processes.
- Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and time management abilities.
- Prior experience of working with Python Programming language.
- Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
- On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
- Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
- Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.
.NET
C#- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (.NET, C#, ASP.NET, MVC, Web API, SQL Server)
- Candidates should have solid understanding of object-oriented programming and programming principles NET, C ,MVC, XML, MS Sql Database debugging and analysing code.
- Candidates should have experience with SDLC to include the following stages requirements analysis design coding testing documentation and implementation.
- Experience with .Net core Web API MVC C# Entity Framework
- Troubleshooting & analysing skills.
- Development experience required for Continuous improvement program.
- Good problem-solving capabilities in Developed applications.
- Exposure to Angular is an added advantage
.NETC#
jQuery- Designs, develops, modifies, debugs, and evaluates programs for functional areas
- Analyzes existing programs or formulates logic for new systems
- Devises logic procedures
- Prepare Flowcharting
- Performs coding and tests/debugs programs.
- Develops Conversion and System implementation plans
- Prepares and obtains approval of system and programming of documentation
- Recommends changes in development, maintenance, and system standards
- Train users in conversion and implementation of system
- Communicate with end users and understands the requirements in clearly.
Skills & Qualifications:
- Bachelor’s or master’s degree in engineering / MCA with 5+ years of solid software development experience using .Net environment using C#, VB.NET, ASP.NET, ADO.NET.
- Experience working with Manufacturing Execution System (Camstar) is a plus.
- Experience working with Web services and XML/ XSLT.
- In Depth knowledge of MS-SQL 2005/2008 including coding of SPs.
- Has a Solid background of Object-Oriented Analysis and Design and the use of UML views and diagrams.
- Has the ability to design and document software applications with minimal supervision.
- Experience in multi-platform software Development (DOS, Windows).
- Experience in developing software applications in a multi-tier architecture.
- Experience in presentation layer development using JavaScript, HTML, DHTML, Ajax and CSS.
- Experience in WCF / MVC is a plus.
- Experience is in Source Controls like SVN / TFS.
- Able to handle all phases of SDLC.
Angular (2+)
AngularJS (1.x)We are looking for a Front-end developer responsible for developing & integrating intuitive web-applications. Your primary focus will be to implement a complete user interface in the form of a responsive web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to designing, CSS, javascript, typescript, git, responsiveness, and the final HTML rendered on the browser. A thorough understanding of all of the components and infrastructure is required.
Job Responsibility
- Delivering a complete front- end application
- Ensuring high performance on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, backend developer, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
- Expertise of Angular and good command over TypeScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side CSS preprocessors such as Stylus, Less, etc depending on your technology stack
- Good understanding of UI/UX technologies such as HTML5, CSS3, Bootstrap
- Understanding accessibility and security compliance depending on the specific project
- User authentication and authorization between multiple systems, servers, and environments
- Understanding fundamental design principles behind a scalable application
- Thorough knowledge of web markup and experience with UI component library like Angular Material
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Experience in working with service workers in angular and caching
- Proficient understanding of code versioning tools, such as Git
Preferred Qualifications (Desired Skills/Experience):
- 2+ years of work experience
- B.E/B.Tech or any other related field
Android Development
Java- Ionic: Ionic is a free and open-source framework certified by MIT that enables developers to use modern web technologies like HTML5, CSS3, and JavaScript. ...
- React Native: ...
- Flutter: ...
- Native Android: ...
- Xamarin: ...
- Native Script: ...
- jQuery Mobile: ...
- Framework7:
React.js
Javascript
HTML/CSS
Redux/Flux- Developing and implementing highly responsive UI
- Design software with great UX
- Produce clean and efficient code
- Troubleshoot, debug and upgrade existing software
- Management of entire end-to-end project pipeline
- Strong working knowledge of React JS and Redux
- Experience with JavaScript and CSS
- Experience with REST APIs
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Git knowledge is a plus
- Comfortable in working in Linux based environment
PHPJavascriptPython
Ruby on Rails (ROR)
NodeJS (Node.js)
Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon