
Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.
GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.
In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 200+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.
Brief:
We are pursuing a complex set of problems that involve building for an international audience and for an industry that has largely been service-centric. As a SDE at GradRight, you’ll bring an unmatched customer-centricity to your work, with a focus on building for the long term and large scale.
You’ll contribute to frameworks that enable flexible/scalable customer journeys and tie them with institutional knowledge to help us build the best experiences for students and our partners.
- Responsibilities:Contribute to design discussions and decisions around building scalable and modular architecture
- Build clean, modular and scalable backend services
- Participate in sprint ceremonies and actively contribute to scaling the engineering organization from a process perspective
- Stay on top of the software engineering ecosystem and propose new technologies/methodologies that can be adopted
- Contribute to engineering hiring by conducting interviews
- Champion infrastructure as code mindset and encourage automation
- Manage and mentor a small team of junior engineers
- Requirements:At least 4 years experience as an SDE, building large scale services
- Extensive experience in at least one programming language and ability to write maintainable, scalable and unit-testable code
- Strong understanding of software design principles and patterns
- Excellent command over data structures and algorithms
- Passion for solving complex problems
- Good understanding of various database technologies with strong opinions around their use cases
- Experience with performance monitoring and scaling backend services
- Experience with microservices and distributed systems in general
- Experience with team management
- Excellent written and verbal communication skills
- Good to have:Experience working with Node.js, MongoDB and Google Cloud
- Experience in CI/CD and cloud infrastructure management
- Worked on products that addressed an international audience
- Worked on products that scaled to millions of users
- Location: GurgaonAdditional resources:Our team - https://gradright.com/team.html
- Customer testimonials - https://gradright.com/testimonials.html
- GradRight on social media - LinkedIn, Instagram
- People will be eligible for ESOPs only after the 6 months of engagement with Gradright.

About GradRight
About
Gradright is an ed-fin start-up aiming to foster accountability and create a long-lasting impact in global higher education using the power of technology, data science and collaboration. Our mission is to aid a million students in making rational and informed decisions about their universities and finances by 2025 and help them in pursuing their passion without unnecessary financial burden.
Connect with the team
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Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
Company Description
BeBetta is a gamified platform designed for gamers who crave excitement, engagement, and real-world rewards. By playing games and making live predictions, users earn BetCoins, which can be redeemed for tangible prizes. Our unique approach blends gaming, predictions, and rewards, driving an immersive experience that revolutionizes user engagement. We are a high-growth, data-driven, and gamified tech startup committed to innovation and impact.
The Opportunity:
BeBetta is building the future of fan engagement. To do this, we need a backend that can handle millions of concurrent users making real-time predictions during live events. This requires a shift in our technology towards systems built for massive scale and low latency.
That’s where you come in. We are looking for a Senior Backend Engineer to lead our transition to a Go-based microservices architecture. You will be the driving force behind our most critical systems—the prediction engine, the rewards ledger, the real-time data pipelines. While our roots are in Node.js, our future is in Go, and you will be instrumental in building that future.
What You'll Achieve:
- Architect our core backend in Golang: You will design and build the services that are the backbone of the BeBetta experience, ensuring they are blazingly fast and incredibly reliable.
- Solve hard concurrency problems: You'll tackle challenges unique to real-time gaming and betting, ensuring fairness and accuracy for thousands of simultaneous user actions.
- Drive technical strategy: You will own the roadmap for evolving our architecture, including the thoughtful migration of essential services from Node.js to Go.
- Elevate the engineering bar: Through mentorship, exemplary code, and architectural leadership, you will help make our entire team better.
- Ship with impact: You will see your work go live quickly, directly enhancing the experience for our growing user base.
What You'll Bring:
- A track record of building and deploying high-performance backend systems in Golang.
- Senior-level experience (4+ years) in system design, microservices, and API development.
- Pragmatic experience with Node.js and an understanding of how to manage and migrate a monolithic or service-based system.
- Deep knowledge of database principles (PostgreSQL preferred) and high-performance data access patterns (using tools like Redis).
- Expertise in modern infrastructure: Docker, Kubernetes, and a major cloud provider (GCP/AWS).
- A strong belief that testing, observability, and clean architecture are not optional.
- An innate curiosity and a passion for solving complex problems, whether they're in code or on a whiteboard.
Why You'll Love Working Here:
This isn't just another backend role. This is a chance to put your fingerprint on the foundational technology of a fast-growing company in the exciting world of sports tech and gaming. You'll have the autonomy to make big decisions and the support of a team that's all-in on the mission.
• As a Python full-stack developer, your role would involve design development and deploy full-stack applications out of Artificial intelligence projects with a focus on low latency and scalability.
• You also need to optimize the application for better performance and a large number of concurrent users.
• A strong technologist we care about doing things the right way rather than just doing them and thrives in a complex and challenging environment.
Who are we looking for?
• Bachelors / Masters in Computer Science or equivalent with at least 3+ years of professional experience.
• Solid understanding of design patterns, data structures, and advanced programming techniques
• As an Engineer in our team, you will design, code, test, and debug quality software programs.
• Strong software design and architectural skills in object-oriented and functional programming styles.
• Python, Celery, RabbitMQ, Kafka, Multithreading, Async, Microservices, Docker, Kubernetes.
• Experience in working with Machine Learning Pipelines
• Experience in Reactjs.
• Experience in Celery, RabbitMQ/Kafka.
• Experience in Unit Testing Tools.
• Experience in working with SQL & NonSql databases such as MySQL, Mongo DB.
• Exposure to cloud technologies.
• Demonstrate the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
• Nice to have: Experience developing products containing machine learning use cases.
• Familiar with agile techniques like code reviews, pair programming, collective code ownership, clean code, TDD and refactoring.
Responsibilities:
- Ability to work in an existing codebase and collaborate with a diverse team
- Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
- Intimate knowledge of crafting highly performant database queries
- Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
- A mindset towards building systems for the cloud and DevOps fundamentals
- Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
- Focus towards building security, performance, and scalability into services from the beginning
- Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions
Backend - Software Development Engineer-III
Responsibilities:-
- Research, design and build highly reliable, available and scalable platforms
- Explore design implications and work towards an appropriate balance between functionality, performance, and maintainability.
- Lead by example, mentor and guide team members on everything from structured problem solving to development of best practices
- Own large technical deliverables and execute in an exemplary way
- Be able to conceptualize and develop prototype quickly
- Working with a cross-discipline team of Design, Product, Data Science and Analytics team.
- Active participation in the hiring process to bring quality engineers in the team.
Requirements:-
- Strong proficiency in Javascript and TypeScript
- Strong proficiency of Node.js and frameworks available for it such as Express
- Strong understanding and experience of creating highly scalable and complex database design
- Good understanding of Data Modeling using RDBMS and NoSQL(Cassandra, MongoDB, ElasticSearch, Redis) data stores
- Strong problem-solving skills with a good understanding of data structures and algorithms
- Strong understanding of front-end technologies, such as HTML5, and CSS3
- User authentication and authorization between multiple systems, servers, and environments
- Experience of creating highly scalable, fault tolerant, resilient distributed systems
- Strong knowledge of creating scalable system design and good understanding of microservice based architectures
- Understanding of caching enabled, PubSub and event driven architectures
- Hands on experience and good knowledge of AWS services
- Understanding automated testing platforms like selenium and unit tests like Chai, Mocha, Jasmine etc
- Proficient understanding of code versioning tools, such as Git
- E/B.Tech/M.E./M.Tech/M.S.
- Curiosity to explore the cutting edge technologies and bake them in the products.
- Zeal and drive to take end to end ownership.
- 5+ years of experience in back end development preferably in microservice environment.
Advanced proficiency in MEAN Stack (NodeJS, MongoDB, Express, Angular JS)
Proficiency and hands-on experience with one or more of the following: Backbone / Knockout JS / Ember JS / React JS
Knowledge of JQuery would be an added advantage
Thorough knowledge of software development best practices, including coding standards, code reviews, source control management, build process, continuous integration and continuous delivery
Thorough knowledge of Node.JS, MongoDB, Angular JS, Express JS and JavaScript
Ability to plan core architecture, and to enhance it from time to time
Strong analytical mindset to derive actionable analytics from data
- Design and develop cloud native enterprise applications
- Define and establish conventions, standards and best practices for the SDLC process and ensure that quality control is of paramount importance at each step of the development life cycle
- Develop reusable frameworks and libraries that can drastically accelerate new application development in the future
- Participate in the requirement analysis and gathering process and also perform sit-withs with business teams to ensure there is full clarity of the problem statement
- Actively engage wih infrastructure team and take ownership of DevOps processes to ensure that build and deployment processes are efficient and optimal.
- Actively engage with project stakeholders to ensure all are in sync with the progress, risks and issues
- Quickly learn and adopt cutting edge technologies to help keep the org ahead of the curve









