Assistant Manager -Public Relations

Key Responsibilities:

• Design, create, and maintain applications using the .NET platform and environment.
• Understand requirements and transform them into functional applications aligned with business objectives.
• Maintain and upgrade existing applications and fix issues.
• Collaborate with peers to design optimal solutions using the .NET framework and Microsoft tech stack.
• Rewrite or modify existing code to improve efficiency and performance.
• Ensure error-free code that adheres to best coding practices.
• Test, monitor, and optimize applications through incremental updates and new features.
• Offer technical support for web, mobile, and desktop applications.
• Integrate data storage systems and maintain code quality.
• Identify and address performance bottlenecks.
• Create architecture, specifications, and user interfaces for .NET applications.
• Innovate and build high-quality software solutions leveraging the .NET platform.
• Implement best practices and methodologies for security, quality, and development.
• API generation

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong proficiency in .NET technologies (e.g., ASP.NET, .NET Core, C#, C++, Javascript).
• Understanding of RESTful APIs and web services.
• Familiarity with version control systems (e.g., Git)

Write and post technical job descriptions

Source potential candidates on niche platforms, like LinkedIn

Parse specialized skills and qualifications to screen IT resumes

Perform pre-screening calls to analyze applicants’ abilities

Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalized recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals

Compose job offer letters

Onboard new hires

Promote company’s reputation as a great place to work

Conduct job and task analyses to document job duties and requirements

Keep up-to-date with new technological trends and products

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keep records of customer interactions
• Making calls on Decline Users and understanding the reason behind it
• Converting of Decline users to business.
• Generating leads for the business via online or offline mode
• Making more people aware about the product
• Reaching out to customers and make them Register and avail the loan.
• Expanding the business by Marketing and Branding
• Making 200 + connected calls everyday

• Turning your hand to any channel, any audience
• Staying updated on appropriate style guidelines and brand voice and tonality for consistency
• Prioritizing and delivering urgent projects within quick turnaround times
• Selling work, creating powerful fun, quirky copies that clearly explain themselves
• Working closely and collaboratively with Designers, Social team and Marketing team
• Working to strict deadlines without compromising on work quality

Desired Candidate Profile

• 2-3 years experience in advertising/social media agency is a must
• Ability to work alone, and be happy to team up with different creatives, as well as speak out and add value during larger brainstorms for fast-turnaround briefs    

• Reporting to the Customer Experience Manager
• Work from office: the role will be based in Bark’s offices in Bangalore
• The package will be a good base salary with excellent commission on top
• He/she will be responsible for the following aspects of customer success, including:
• Front-line B2B support for inbound calls & mails (ratio 80:20))
• Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

• Well versed in English and Marathi (oral and written communication)
• Experience in sales or customer support domain will be appreciated
• Fresh graduate or less than 2 years of experience
• A go-getter attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
• Comfortable to work for 40 hours/ week on a roster basis
• Knowledge of other languages will be an advantage

• Architect, design and build complex, highly scalable, high performance enterprise applications
• Lead, mentor and work with a team of engineers to deliver on clients application expectations
• Work with clients engineering needs and deliver on requirements in a team environment
• Accelerate development velocity for all engineers and deliver continuous improvements to the teams process and codebase
• Build automation to prevent and/or remediate service problems from becoming production incidents