Assistant Manager -Public Relations

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

We at Kunato, a New York-based IT startup, are looking for a Head Product Design who can lead our UI/UX efforts.

The ideal candidate is a leader, self-motivated, organized, and creative individual who welcomes the challenges of designing products from scratch. You will be planning, designing, strategizing, doing market research, and collaborating with the product, and tech team to showcase the best design for our product suites. This is a unique opportunity to leading the creative vision not just for the design team but for the entire organization.

What would you be working on?

• As a Head UI/UX Designer at Kunato, you will work closely with Product Managers, Engineers and Business Development to understand the problem statement and design end-to-end solutions that can be iterated upon and scaled.

• You will help develop design requirements and deliver product features that are intuitive, accessible, and easy to use that could potentially reach millions of people around the world.

• You will rely on user-centered design principles to produce high-quality visuals — from concept to execution — across mobile and web. You’ll be leading your design team to constantly refine the design language and create innovative, great-looking products that people love to use.

What are we looking for?

• Practical experience or a Bachelor's degree in Human-Computer Interaction, Design, UX, or a related discipline.
• 4+ years of industry experience.
• Ability to deliver end-to-end design from concept to launch and iterate after user research.
• Track record in collaborating with Product Managers and Engineers to design and launch new product features.
• Previous experience leading the designs at a product-based company coupled with hands-on design experience is a must-have.
• Comfortable using Figma and its features and a good understanding of design systems
• A portfolio with good design rationale and visual design skill
• Strong oral and written communication skills; extreme attention to detail
• Must have prior work-from-home experience and is comfortable in the remote working setup
• Must be time-flexible and willing to extend hours as needed

If you can work in a fast-paced environment, love the UX/UI role from research to the actual design and testing, can communicate clearly and effectively your design rationale, can work comfortably from home, can attend sprint planning, and enjoy working remotely with other designers, developers and product managers (in the same and different time zones)and if you love the challenge of revolutionising the digital content space- then this can be your new long term job.

General Description:

Safety Connect is a leading company in the domain of enterprise field force safety. We are looking for a high-energy and dynamic Sr. Product Manager to join our growing team.

The Senior product manager will manage the successful development and implementation of the product from beginning to end. This person will see strategic ideas from design and testing to implementation and market introduction.

Roles and Responsibilities:

• Build and share product strategy: Help distil the ideas and needs of stakeholders into clear quarterly and annual goals that meet the needs of Picnic and our users
  • You will also ensure stakeholders have a solid understanding of the product and its capabilities to ensure company-wide success
• Guide new feature creation: Draft, distribute, validate and update product briefs and product requirement documents
  • Answer questions and troubleshoot issues throughout the release lifecycle, communicating with engineers through our ticket management and knowledge base tool
• Increase Safety Connect’s focus on the user: Help establish a metrics-driven analysis of user behaviour and solicitation of user feedback.
  • Work with clients to understand their unique needs and pain points
  • Capture and share client feedback with the team to best investigate ways to create a solution
  • Report the success of the products and strategize improvements needed
• Be the glue: A senior product manager at a startup like Safety Connect has unique visibility across teams, allowing them to see problems and solutions that might otherwise be missed
  • Spotting problems and managing their resolution in an ongoing, ad hoc way is a critical part of product management success at Picnic

Qualification required:

• 5 year’s experience in product management
• Experience in product management in Enterprise SaaS
• A strong individual contributor who can also lead people and teams
• Impeccable analytical mindset, project management, and organizational skills
• Experience working directly with engineering teams to deliver valuable features and capabilities