IT Support

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

About the Role

BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.

As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.

This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.

The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.

Key Responsibilities

• Work at assigned client hotel locations as an IT Executive representing BluePMS.
• Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
• Assist hotel staff with the installation, configuration, and usage of PMS software.
• Provide on-site technical support to hotel users and departments.
• Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
• Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
• Support basic networking and connectivity troubleshooting.
• Understand hotel staff requirements and provide appropriate technical assistance.
• Guide and train hotel employees on the use of BluePMS and its various modules.
• Conduct basic product demonstrations and user training when required.
• Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
• Follow up on reported issues and ensure timely resolution.
• Maintain records of technical issues, support activities, and implementation tasks.
• Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
• Maintain a professional relationship with client hotel staff and management.
• Travel to and work at different client hotel locations when required.
• Assist with other implementation, technical support, and IT-related activities assigned by the team.

What We're Looking For

• Freshers are welcome to apply.
• 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
• Basic understanding of computers, Windows, and software applications.
• Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
• Basic understanding of computer hardware and peripheral devices.
• Good troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Comfortable interacting directly with customers, hotel employees, and management.
• Ability to explain technical issues in a simple and understandable manner.
• Willingness to work at client hotel locations on a regular basis.
• Willingness to travel to different hotel/client locations when required.
• Positive attitude and willingness to learn new technologies and software systems.
• Ability to work independently as well as coordinate with the internal technical team.

Good to Have

• Knowledge of Hotel PMS or hotel management software.
• Basic SQL/database knowledge.
• Experience with software installation and configuration.
• Basic LAN/network troubleshooting knowledge.
• Previous experience in technical or customer support.
• Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.

What You'll Learn

• Hotel Property Management Systems (PMS)
• Hotel IT operations and workflows
• Software implementation and deployment
• Technical troubleshooting
• Hardware and peripheral configuration
• Networking and connectivity troubleshooting
• Database and basic SQL operations
• Hotel staff training and user support
• Client and customer communication
• Hospitality technology and hotel operations
• Incident management and issue resolution

Why Join BluePMS?

• Opportunity to build a career in IT Support and Software Implementation.
• Work directly with real hotel environments and hospitality technology.
• Gain hands-on experience with Hotel PMS implementation and support.
• Practical exposure to different hotel departments and operational workflows.
• Training and guidance from experienced technical teams.
• Develop both technical and client-facing communication skills.
• Opportunity for career growth based on performance.

Important – Client Hotel Deployment

This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.

Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.

If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

Job Role: Technical Service Engineer.

Type: Permanent/Fulltime

Location: Hyderabad/Bengaluru/Chennai

Requirement: Immediate joining.

Job Description:

Key Responsibilities

·      Installation & Commissioning: Set up printers, MFP’s, POS (Point of Sale) machine, IP and analog cameras, DVRs/NVRs, wire low-voltage circuits, install control panels, motion sensors, and electronic locking hardware and associated hardware (mounts, housing, and power supplies) at project sites.

·      Network Integration: Configure printers, MFP’s, POS (Point of Sale) machine, IP addressing, Connect IP cameras to networks, configure PoE switches, routing, switching, port forwarding, and remote access setups so clients can monitor feeds off-site.

·      Testing & Troubleshooting: Conduct system health checks, diagnose connectivity or hardware failures, and repair/replace faulty cables, cartridge, cameras, servers or backup batteries.

·      Cabling & Infrastructure: Lay and terminate CAT6, fiber optics, and power cables according to industry safety standards.

·      Preventive Maintenance: Conduct scheduled service visits to clean equipment, test alarm triggers, and perform software updates.

·      Client Support & Training: Understand customer needs, conduct site surveys, and train end-users on how to operate security panels, mobile applications, and monitoring systems, back up, and retrieve footage.

·      Documentation: Maintain accurate service logs, test results, and as-built drawings for site handovers.

Core Requirements

·      Education: ITI, Diploma, B.E., or B.Tech. in Electronics, Electrical, or IT Engineering or any bachelor degree.

·      Experience: Min. 6 months of experience in security surveillance and fire safety systems, printer service, POS( Point of Sale) machine service or as network engineer in relevant field.

·      Technical Skills: Deep understanding of TCP/IP, DNS, DHCP, CCTV software (VMS), and hardware components.

·      Knowledge of Brands: Familiarity with industry-leading surveillance and ELV (Extra Low Voltage) systems like Hikvision, Dahua, Bosch, and Honeywell.

·      Soft Skills: Strong problem-solving abilities and clear customer communication.

·      Physical & Environmental Aptitude: Ability to work comfortably at heights, in varying weather, and across multiple physical client sites and a valid driver's license for field travel.

About the role

We’re hiring an IT Systems Administrator for an NBFC to secure endpoints, SaaS, and networks across ~50 branches, ~250+ field staff, and ~50+ office users.

This is primarily an IT Admin + Security role, with secondary exposure to AWS cloud ops + light DevOps + basic DB access management.

If you’re an IT Admin aiming to break into AWS Cloud Ops + DevOps, this role is a strong next step — you’ll own core IT/security and get hands-on exposure to cloud operations and deployments.

Key responsibilities (Primary: IT Admin + Security)

• Manage endpoint security for laptops and mobiles (policies, patching, encryption, antivirus/EDR); drive MDM implementation now/future (e.g., Intune/Jamf).
• Administer Google Workspace (Gmail/Drive/Calendar): users, groups, permissions, SSO, MFA, sharing controls.
• Own joiner–mover–leaver lifecycle: provisioning/deprovisioning, access controls, periodic access reviews.
• Secure branch connectivity: VPN, internal Wi-Fi, internet usage controls; coordinate troubleshooting and standardization across branches.
• Manage HO security stack: firewall operations, rule changes with change control, monitoring/log review (basic but consistent).
• Secure SaaS tools (CRM/HRMS/comms like Slack/Zoom): role-based access, MFA enforcement, offboarding, integration/OAuth controls.
• Maintain IT asset inventory: procurement coordination, issuance/return, audits, warranty/AMC, license renewals; remote lock/wipe for lost devices.
• Handle security incidents: phishing, account compromise, device loss/theft — contain, investigate, recover, and prevent recurrence.
• Run backups and basic DR testing; maintain SOPs/documentation and train staff on cyber hygiene.
• Provide hands-on user support: laptop builds, software installs, Outlook/Excel issues, VPN/Wi-Fi troubleshooting, escalations and vendor coordination.

Secondary responsibilities (AWS + DevOps + DB ops support)

• Support AWS administration: IAM users/roles/policies, MFA, access key hygiene, basic log review (e.g., CloudTrail).
• Manage AWS access controls: security groups/firewall rules, IP allowlists/whitelisting (admin tools, databases, vendor access).
• Assist engineering with DevOps operations:
• CI/CD support (deployment coordination, rollbacks, environment configuration)
• Secrets/credentials management and rotation (no shared creds)
• DNS + SSL/TLS certificates, basic monitoring/alerting coordination
• Bonus: Docker/Kubernetes and Terraform exposure
• Basic database operations (admin-lite):
• DB user creation, roles/permissions, least-privilege access
• IP allowlisting/whitelisting for DB access via VPN/approved sources
• Backup/restore verification coordination and basic monitoring signals (connections/storage)

Requirements

• 3+ years in IT security / systems administration (BFSI or branch-heavy org preferred).
• Hands-on with Google Workspace or Microsoft 365 administration.
• Must have hands-on experience leading or executing an email suite migration (e.g., Google Workspace ↔ Microsoft 365), including mailbox migration, DNS cutover, MX/SPF/DKIM/DMARC reconfiguration, and user transition management.
• Strong endpoint/security fundamentals: encryption, patching, AV/EDR, remote support, device compliance.
• Comfortable with networks: VPN/Wi-Fi/LAN troubleshooting; firewall basics and change discipline.
• Strong operational discipline: asset tracking, vendor management, documentation, ticketing, user communication.
• Practical AWS familiarity (IAM, access controls, logging) and ability to support DevOps workflows.

Nice to have

• Experience implementing MDM at scale (Intune/Jamf/SureMDM).
• Exposure to SOC2 / ISO27001 evidence, controls, and audit workflows.
• Scripting for automation (PowerShell/Bash/Python).
• Familiarity with managed databases and secure access patterns.

Skills and Qualifications Required • Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. • 3–5+ years of experience in application support, software support, or business systems support roles. • Hands-on experience supporting NetSuite is mandatory. • Experience with NSAR, including access management and governance processes, is highly preferred. • Strong customer service, stakeholder management, and relationship-building skills. • Willingness to work in US business hours and support a 24x7 operational environment when required. • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. • Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. • Ability to work both independently and collaboratively within cross-functional teams. • Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. • Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. • Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

connect on Seven three zero four one Double Eight Six Three Six

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

connect on Seven three zero four one Double Eight Six Three Six

- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.

- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.

- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.

- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.

- **Documentation:** Create and maintain comprehensive documentation for configurations, implementations, and support processes to ensure knowledge transfer within the team and to clients.

- **Training & Development:** Provide training and support to clients and team members on NTRX solutions and best practices.

- **Continuous Improvement:** Stay current with industry trends and emerging technologies within networking and cloud services to enhance service offerings and promote innovation.

**Required Skills:**

- **Networking Expertise:** Strong knowledge of networking concepts, protocols, and technologies. Experience with troubleshooting and optimizing network performance is a must.

- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.

- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.

- **Problem-Solving Abilities:** Strong analytical and problem-solving skills with the ability to think critically and execute on multiple tasks efficiently.

- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

**Qualifications:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.

- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

·        Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

·        Assist in designing and implementing effective software solutions.

·        Track user tickets and ensure timely resolutions.

·        Coordinate with the development team for any new feature requirements.

Requirements:

·        1–2 years of EdTech preferably school ERP/CRM

·        Excellent communication skills with fluency in English (mandatory)

·        Strong presentation and interpersonal skills.

·        Proficiency in Microsoft Office (Excel, Word, etc.).

·        Strong analytical and problem-solving abilities.

·        ERP certification (e.g., “Data Analyst”) is a plus.

What We Offer

•      Fixed CTC

•      Annual Off site Retreats

•      Rapid career growth with structured training and on-the-job mentorship

•      Opportunity to impact the lives of learners via tech.

•      Monthly Trainings & Skill Development to sharpen product expertise

•      Employee of the Month & Rewards & Recognition Programs

•      Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture