IT Support

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

About the Role

BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.

As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.

This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.

The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.

Key Responsibilities

• Work at assigned client hotel locations as an IT Executive representing BluePMS.
• Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
• Assist hotel staff with the installation, configuration, and usage of PMS software.
• Provide on-site technical support to hotel users and departments.
• Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
• Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
• Support basic networking and connectivity troubleshooting.
• Understand hotel staff requirements and provide appropriate technical assistance.
• Guide and train hotel employees on the use of BluePMS and its various modules.
• Conduct basic product demonstrations and user training when required.
• Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
• Follow up on reported issues and ensure timely resolution.
• Maintain records of technical issues, support activities, and implementation tasks.
• Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
• Maintain a professional relationship with client hotel staff and management.
• Travel to and work at different client hotel locations when required.
• Assist with other implementation, technical support, and IT-related activities assigned by the team.

What We're Looking For

• Freshers are welcome to apply.
• 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
• Basic understanding of computers, Windows, and software applications.
• Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
• Basic understanding of computer hardware and peripheral devices.
• Good troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Comfortable interacting directly with customers, hotel employees, and management.
• Ability to explain technical issues in a simple and understandable manner.
• Willingness to work at client hotel locations on a regular basis.
• Willingness to travel to different hotel/client locations when required.
• Positive attitude and willingness to learn new technologies and software systems.
• Ability to work independently as well as coordinate with the internal technical team.

Good to Have

• Knowledge of Hotel PMS or hotel management software.
• Basic SQL/database knowledge.
• Experience with software installation and configuration.
• Basic LAN/network troubleshooting knowledge.
• Previous experience in technical or customer support.
• Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.

What You'll Learn

• Hotel Property Management Systems (PMS)
• Hotel IT operations and workflows
• Software implementation and deployment
• Technical troubleshooting
• Hardware and peripheral configuration
• Networking and connectivity troubleshooting
• Database and basic SQL operations
• Hotel staff training and user support
• Client and customer communication
• Hospitality technology and hotel operations
• Incident management and issue resolution

Why Join BluePMS?

• Opportunity to build a career in IT Support and Software Implementation.
• Work directly with real hotel environments and hospitality technology.
• Gain hands-on experience with Hotel PMS implementation and support.
• Practical exposure to different hotel departments and operational workflows.
• Training and guidance from experienced technical teams.
• Develop both technical and client-facing communication skills.
• Opportunity for career growth based on performance.

Important – Client Hotel Deployment

This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.

Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.

If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
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Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.

About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.

Key Responsibilities

End-User Support

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.

• Assist users with Microsoft Office applications and Windows operating systems.

• Perform system health checks and preventive maintenance.

Microsoft 365 Administration

• Create, modify, and manage Microsoft 365 user accounts and licenses.

• Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)

• Perform password resets and mailbox troubleshooting.

• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.

• Support Microsoft Outlook configuration and synchronization issues.

Windows Administration

• Install, configure, and troubleshoot Windows 10 and Windows 11.

• Join devices to Active Directory or Microsoft Entra ID.

• Configure user profiles and local security settings.

• Perform operating system updates and driver installations.

• Troubleshoot boot, performance, and application issues.

Helpdesk & Ticket Management

• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.

• Ensure incidents are resolved within defined SLA timelines.

• Escalate unresolved issues to senior engineers when required.

• Maintain accurate troubleshooting notes and resolution details.

• Create and update knowledge base articles.

Hardware & Software Support

• Install and configure desktop and laptop hardware.

• Diagnose hardware failures and coordinate warranty replacements.

• Install and update software applications.

• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.

• Support antivirus installation and endpoint protection.

Basic Networking Support

• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.

• Verify IP configuration, DNS, DHCP, and default gateway settings.

• Configure basic TCP/IP settings.

• Assist with printer and network drive connectivity.

• Escalate advanced network issues to the Network Team.

User Administration

• Create and manage Active Directory user accounts.

• Reset passwords and unlock user accounts.

• Manage user permissions and group memberships.

• Assist with onboarding and offboarding activities.

Job Role: Technical Service Engineer.

Type: Permanent/Fulltime

Location: Hyderabad/Bengaluru/Chennai

Requirement: Immediate joining.

Job Description:

Key Responsibilities

·      Installation & Commissioning: Set up printers, MFP’s, POS (Point of Sale) machine, IP and analog cameras, DVRs/NVRs, wire low-voltage circuits, install control panels, motion sensors, and electronic locking hardware and associated hardware (mounts, housing, and power supplies) at project sites.

·      Network Integration: Configure printers, MFP’s, POS (Point of Sale) machine, IP addressing, Connect IP cameras to networks, configure PoE switches, routing, switching, port forwarding, and remote access setups so clients can monitor feeds off-site.

·      Testing & Troubleshooting: Conduct system health checks, diagnose connectivity or hardware failures, and repair/replace faulty cables, cartridge, cameras, servers or backup batteries.

·      Cabling & Infrastructure: Lay and terminate CAT6, fiber optics, and power cables according to industry safety standards.

·      Preventive Maintenance: Conduct scheduled service visits to clean equipment, test alarm triggers, and perform software updates.

·      Client Support & Training: Understand customer needs, conduct site surveys, and train end-users on how to operate security panels, mobile applications, and monitoring systems, back up, and retrieve footage.

·      Documentation: Maintain accurate service logs, test results, and as-built drawings for site handovers.

Core Requirements

·      Education: ITI, Diploma, B.E., or B.Tech. in Electronics, Electrical, or IT Engineering or any bachelor degree.

·      Experience: Min. 6 months of experience in security surveillance and fire safety systems, printer service, POS( Point of Sale) machine service or as network engineer in relevant field.

·      Technical Skills: Deep understanding of TCP/IP, DNS, DHCP, CCTV software (VMS), and hardware components.

·      Knowledge of Brands: Familiarity with industry-leading surveillance and ELV (Extra Low Voltage) systems like Hikvision, Dahua, Bosch, and Honeywell.

·      Soft Skills: Strong problem-solving abilities and clear customer communication.

·      Physical & Environmental Aptitude: Ability to work comfortably at heights, in varying weather, and across multiple physical client sites and a valid driver's license for field travel.

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

About the role

We’re hiring an IT Systems Administrator for an NBFC to secure endpoints, SaaS, and networks across ~50 branches, ~250+ field staff, and ~50+ office users.

This is primarily an IT Admin + Security role, with secondary exposure to AWS cloud ops + light DevOps + basic DB access management.

If you’re an IT Admin aiming to break into AWS Cloud Ops + DevOps, this role is a strong next step — you’ll own core IT/security and get hands-on exposure to cloud operations and deployments.

Key responsibilities (Primary: IT Admin + Security)

• Manage endpoint security for laptops and mobiles (policies, patching, encryption, antivirus/EDR); drive MDM implementation now/future (e.g., Intune/Jamf).
• Administer Google Workspace (Gmail/Drive/Calendar): users, groups, permissions, SSO, MFA, sharing controls.
• Own joiner–mover–leaver lifecycle: provisioning/deprovisioning, access controls, periodic access reviews.
• Secure branch connectivity: VPN, internal Wi-Fi, internet usage controls; coordinate troubleshooting and standardization across branches.
• Manage HO security stack: firewall operations, rule changes with change control, monitoring/log review (basic but consistent).
• Secure SaaS tools (CRM/HRMS/comms like Slack/Zoom): role-based access, MFA enforcement, offboarding, integration/OAuth controls.
• Maintain IT asset inventory: procurement coordination, issuance/return, audits, warranty/AMC, license renewals; remote lock/wipe for lost devices.
• Handle security incidents: phishing, account compromise, device loss/theft — contain, investigate, recover, and prevent recurrence.
• Run backups and basic DR testing; maintain SOPs/documentation and train staff on cyber hygiene.
• Provide hands-on user support: laptop builds, software installs, Outlook/Excel issues, VPN/Wi-Fi troubleshooting, escalations and vendor coordination.

Secondary responsibilities (AWS + DevOps + DB ops support)

• Support AWS administration: IAM users/roles/policies, MFA, access key hygiene, basic log review (e.g., CloudTrail).
• Manage AWS access controls: security groups/firewall rules, IP allowlists/whitelisting (admin tools, databases, vendor access).
• Assist engineering with DevOps operations:
• CI/CD support (deployment coordination, rollbacks, environment configuration)
• Secrets/credentials management and rotation (no shared creds)
• DNS + SSL/TLS certificates, basic monitoring/alerting coordination
• Bonus: Docker/Kubernetes and Terraform exposure
• Basic database operations (admin-lite):
• DB user creation, roles/permissions, least-privilege access
• IP allowlisting/whitelisting for DB access via VPN/approved sources
• Backup/restore verification coordination and basic monitoring signals (connections/storage)

Requirements

• 3+ years in IT security / systems administration (BFSI or branch-heavy org preferred).
• Hands-on with Google Workspace or Microsoft 365 administration.
• Must have hands-on experience leading or executing an email suite migration (e.g., Google Workspace ↔ Microsoft 365), including mailbox migration, DNS cutover, MX/SPF/DKIM/DMARC reconfiguration, and user transition management.
• Strong endpoint/security fundamentals: encryption, patching, AV/EDR, remote support, device compliance.
• Comfortable with networks: VPN/Wi-Fi/LAN troubleshooting; firewall basics and change discipline.
• Strong operational discipline: asset tracking, vendor management, documentation, ticketing, user communication.
• Practical AWS familiarity (IAM, access controls, logging) and ability to support DevOps workflows.

Nice to have

• Experience implementing MDM at scale (Intune/Jamf/SureMDM).
• Exposure to SOC2 / ISO27001 evidence, controls, and audit workflows.
• Scripting for automation (PowerShell/Bash/Python).
• Familiarity with managed databases and secure access patterns.

Skills and Qualifications Required • Bachelor's or Master's degree in Information Technology, Computer Science, or a related analytical discipline. • 3–5+ years of experience in application support, software support, or business systems support roles. • Hands-on experience supporting NetSuite is mandatory. • Experience with NSAR, including access management and governance processes, is highly preferred. • Strong customer service, stakeholder management, and relationship-building skills. • Willingness to work in US business hours and support a 24x7 operational environment when required. • Proficiency in Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. • Advanced to expert-level proficiency in Microsoft Excel, including data analysis and reporting. • Strong analytical, troubleshooting, and problem-solving capabilities. • Ability to manage multiple priorities and work effectively in a fast-paced environment. • Excellent verbal and written communication skills, with the ability to independently engage and support US-based stakeholders. • Ability to work both independently and collaboratively within cross-functional teams. • Demonstrated ability and eagerness to learn and support new business applications such as CaseLocker, Ragic, Salesforce, and DocuSign. • Exposure to Salesforce, Ragic, CaseLocker, and DocuSign is considered an advantage. • Familiarity with AI tools such as Microsoft Copilot or similar platforms for productivity, automation, and operational efficiency is preferred.

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

connect on Seven three zero four one Double Eight Six Three Six

Job description:

Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)

JOB DESCRIPTION FOR BPO TECH -SUPPORT

-Excellent communication in English is mandatory.

-Must have minimum 1 year Experience

-Working on tickets and resolving the issues of clients/customers.

-Testing/replicating the issues raised by clients

-Working on tickets and resolving the issues of clients/customers

-Testing/replicating the issues raised by clients

-Installation of software / Hardware via remote.

-Giving training to the users via remote if required.

-Supporting merchants on software over Phone/Email.

-Giving remote support to clients.

Shift Timings : 11:00pm to 8:00am(Night shift)

connect on Seven three zero four one Double Eight Six Three Six