IT Service Engineer

🔹 Senior Site Reliability Engineer (SRE)

📍 Location: Bangalore

🕐 Shift: 1:30 PM – 10:30 PM

🏢 Work Mode: Tue–Fri WFO | Monday WFH

📅 Experience: 8–12 Years

📌 Role Overview

The Senior SRE is responsible for ensuring system reliability, performance, and scalability by combining DevOps practices, automation, and proactive monitoring. The role focuses on incident prevention, system optimization, and operational excellence across enterprise platforms.

🔹 Key Responsibilities

⚙️ Reliability Engineering & Operations

• Ensure high availability and system health across production environments
• Monitor performance and proactively identify risks and bottlenecks
• Improve reliability using data-driven insights and baselining

🚨 Incident Management & Troubleshooting

• Lead major incident resolution across multiple technologies
• Perform deep-dive root cause analysis (RCA)
• Act as a technical escalation point during critical outages

🤖 Automation & Continuous Improvement

• Develop automation scripts using:
• Ansible
• PowerShell / Shell
• Eliminate manual work (reduce toil) through automation
• Improve logging, alerting, and auto-remediation mechanisms

📊 Performance Optimization

• Analysed and optimize application & infrastructure performance
• Identify operational gaps using analytics
• Continuously enhance system efficiency and scalability

🤝 Collaboration & SRE Practice

• Work with Agile product teams to improve reliability
• Drive SRE maturity using frameworks and best practices
• Collaborate with leadership, SMEs, and DevOps teams
• Contribute to SRE Community of Practice

🔹 Required Skills

🛠️ Core Technical Skills

• Strong experience in:
• Incident management & production support
• Full-stack troubleshooting
• Infrastructure & Systems:
• Windows & Linux
• Cloud + On-prem architecture
• Networking & Security:
• Cisco / Juniper
• IAM (Azure AD, SAML, OpenID)

⚡ Tools & Technologies

• Monitoring & performance tools
• Automation:
• Ansible
• PowerShell / Shell
• KQL
• API integration & change management

💡 Core Competencies

• Strong analytical & problem-solving skills
• Excellent communication & stakeholder handling
• Ability to work in high-pressure production environments

🔹 Nice to Have

• CI/CD pipelines (Git, GitHub)
• Software development lifecycle (SDLC) understanding
• Agile (Scrum / Kanban) experience

An online discovery platform for premium products and services.

Position: Android Engineer

What shall be expected of you:

Collaborate with cross-functional teams to define, design, and ship new features.

Work with outside data sources and API's.

Work on bug fixing and improving application performance.

Continuously discover, evaluate, and implement new technologies.

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

You must have:

1-3 years of prior hands-on experience in building high-performance android applications.

Exceptional development skills in Kotlin and Java.

Published at least two original Android apps on the

Prior experience in building consumer applications.

Would be awesome if you are also good at:

Firebase (Events, notifications, storage)

Integration of attribution tools (Singular/ Appsflyer/ branch)

Integration of customer engagement platforms (Clevertap/ WebEngage/ MoEngage Android Engineer.

An online discovery platform for premium products and services.

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  forums and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

Position Title: Lead Software Engineer

Level: Mid - Senior L5

Years: 6-8 Yrs

Job Location: Delhi/NCR (Hybrid)

Position: 1

About Omni.US

Omni is the ultimate B2B outreach platform backed by the decade-long expertise of co-founders in cold outreach and scaling SaaS companies. We've obsessively focused on cold outreach and built a powerful tool perfect for Enterprise and SMB companies to get clients.  Our team has deep experience building and scaling B2B SaaS companies to millions in ARR. We understand what it takes to create a successful product, so we're excited about Omni.  

Meet your Team Members

Alex Berman, Co-Founder

Navjyotsingh Rajput, Co-Founder

Madhuri Pandit, Product Owner

About the Role

As a Lead Engineer, you will need to produce and implement functional software solutions. You will work with a senior engineer to define software requirements and take the lead on operational and technical projects. In this role, you should be able to work with minimal supervision.  Your goal will be to develop high-quality software that is aligned with customer needs and business goals.

Responsibilities

• You will need to ensure that software deliverables comply with quality standards and are completed on time.
• Experience or proactive working in mission-critical 24*7 systems.
• Review the performance of the operating system used in the Company and upgrade it as and when required. 
• Conducts peer code reviews and design reviews. 
• Should have knowledge and experience working with SAAS-based applications in early or mid-stage startups. 
• Undertaking engineering tasks that are complex in nature and also working on big modules and defining the architectural layouts, both on the Application, API, and Database levels. 
• Demonstrates broad and deep expertise in multiple computer languages and frameworks (e.g., open-source).
• Designs, Develop and approve end-to-end functionality of a product line, platform, or infrastructure.
• 3+ Years of experience as Technical Lead. 
• 6+ years of software development experience with at least one full-cycle implementation.
• Strong exposure working on projects related to MERN stack. Maintains deep technical knowledge within areas of expertise
• Experience in building highly scalable distributed systems

Desired Experience

Technical Skills: 

• Programming and working with mobile or website systems & security principles. 
• Strong experience in Tech Stack - MERN (Node.JS, Express, React.JS, Mongodb) with GraphQl as preferred API. 
• Experience working in Product lifecycle management from requirement gatherings to user experience. 
• Strong experience in JS libraries. 
• Must have delivered at least 1 product (which should be available in the public domain for reference)

Soft Skills: 

• Creating end goals for their team.
• Experience in a delegation of responsibilities. 
• Can multitask and Should have experience managing/working with a team of 5- 10 resources.
• Offering support and guidance to the team when needed, able to provide clear instructions and set expectations.
• Prior experience working with Startups and Senior developers or Tech leads. 

Interview Process

• 1st Round - Technical 
• 2nd Round - Product Manager 
• 3rd Round - Manager 
• 3rd Round - HR Manager

Qualifications

• BE/BTech/MCA/ME/MTech-E&C/IT/CS or equivalent experience.

ROLES AND RESPONSIBILITIES

• Lead the Software Team. Ensure consistent deliveries of planned features while ensuring code quality, testing standards, and processes are maintained.

• Work with the leadership team to cultivate and grow the Internal Software Team Culture at

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth

• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design.

• Solve technical problems of high scope and complexity.

• Exert influence on the overall objectives and long-range goals of your team.

• Experience with performance and optimization problems, particularly at a large scale, and a demonstrated ability to both diagnose and prevent these problems.

• Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.

CANDIDATES MUST HAVE

• Experienced in designing and integrating RESTful APIs

• Knowledge of Python

• Excellent debugging and optimization skills

DESIRED SKILLS & EXPERIENCE

• 3-5 years of experience building large-scale software applications and working with large software teams.

• Bachelor’s degree in computer science, information technology, or engineering • Experience designing and integrating RESTful APIs

• Knowledge of Python and Backend Development

• Experience building Web/Mobile applications

• Excellent debugging and optimization skills

• Unit and Integration testing experience

• Being knowledgeable about engineering processes and good practices

• Passionate about learning new tools. Ability to continuously learn and acquire knowledge.

• Able to adapt to changing complexity of tasks.

B.S. in software development, computer science or related field (Equivalent experience also accepted) 

·  1+ years of relevant work experience in software development and design.  

·  Deep understanding of computer science fundamentals (e.g, algorithms and data structures).  

·  Deep understanding of JavaScript or TypeScript and at least one JS UI framework React ·  
Deep understanding of Node.js and at least one Node server framework (Express, NextJS, NestJS). 

·  Deep understanding of the full software development lifecycle. 

·  Experience designing/implementing/integrating with APIs.  

·  Solid understanding of database systems (MySQL, PostgreSQL, SQLServer).  

·  Solid understanding of Git and managed source control services like GitHub. 

·  Experience working within Agile software development teams. 

·  Foundational knowledge of Amazon Web Services (AWS). 

·  Excellent written and oral communication skills. 

What you’ll be doing:

• You’ll collaborate in perfect synergy with other designers and product managers on India’s top community safety app, and design in a fast-paced environment.
• You’ll understand the user experience strategy for a productand drive the overall design solutions based on usability, consistency, business goals, time to market and customer experience.
• You’ll create wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
• You’ll apply user-focused design processes to create high quality user experiences on our app.

What you’ll bring to the team:

• You’ll bring an in-depth understanding of design patterns across web and mobile platforms.
• You’ll bring critical experience and skills in visual design, UX design, research, micro-interactions
• You’ll bring a demonstrated ability to be a self-starter who will drive progress.
• An expertise in Photoshop, Illustrator, Sketch, Invision, Pixate, Framer or other visual design and wire-framing tools.

Interview Process & Prep Notes:

Portfolio Review
Design Approach, Experience, Project overview. Be ready to deep dive and effectively articulate your experience in the UX Field by showing us your portfolio, showcasing past experience, sharing your understanding of design approach, design thinking and your wizardry with tools, processes or unique skill-sets.

Design Assignment
Solution Approach, Task Flows, Mind Maps, Prototyping, Visual skills. The moment is finally here where you walk the talk and demonstrate your ability in UX Designing by acing a short challenging assignment shared by our designers.

Team Fitment
Behavioural Assessment, Culture Fit, Project Knowledge, Role OperationBe yourself. It works out better for everyone if we are genuine and can see if we are a cultural fit for each other.
Everyone here is focused on our mission and hope we can align.