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Technical Support Lead
Our client company is into Computer software. (YB1)
Technical Support Lead
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Technical Support Lead

at Our client company is into Computer software. (YB1)

Agency job
8 - 10 yrs
₹50L - ₹60L / yr
Bengaluru (Bangalore)
Skills
skill iconKubernetes
Technical support
Cloud Architect
  • Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
  • Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
  • Work with our developers to identify defects and opportunities for product improvement
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
  • Develop and contribute to internal and external knowledge bases
  • Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
  • Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

  • Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
  • Entrepreneurial spirit and are not afraid to take on new challenges
  • Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
  • Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
  • Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
  • 12+ years in a technical support role required
  • Prior experience as a technical lead preferred

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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