Technical Support Lead
Our client company is into Computer software. (YB1)
Technical Support Lead
at Our client company is into Computer software. (YB1)
Agency job
via Multi Recruit
8 - 10 yrs
₹50L - ₹60L / yr
Bengaluru (Bangalore)
Skills
KubernetesTechnical support
Cloud Architect
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred
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Companies hiring on Cutshort
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About CryptoXpress
CryptoXpress is a next-generation platform that lets you buy, sell, and trade crypto, book hotels and flights, and purchase gift cards - all with crypto. Our mission is to make crypto accessible, useful, and rewarding for everyone.
to apply, please click here: https://forms.gle/dvadD7tfPBynqweU8
Role Overview
The CryptoXpress Ambassador role is all about amplifying our brand and mission. We’re searching for top-tier content writers, social media influencers, and tech-savvy individuals whether you’re experienced or looking to break into the crypto space.
As an Ambassador, you’ll create and share compelling content, grow your online presence, and engage with communities across key platforms. This is an ideal side hustle for anyone wanting to boost their profile, earn rewards, and develop real skills in a fast-moving industry. If you’re serious about making a mark in crypto or building a reputation as an influencer, CryptoXpress will give you the tools and support you need.
Key Responsibilities
- Promote CryptoXpress on social media, forums, and events
- Create and share content (posts, videos, blogs) about our platform and features
- Engage with online communities, answer questions, and offer support
- Identify new opportunities for growth, partnerships, and outreach
- Provide feedback and insights to help improve our services
- Represent CryptoXpress values: simplicity, safety, and innovation
Who We’re Looking For
- Enthusiastic about crypto, blockchain, or fintech
- Strong communication and social media skills
- Confident in community engagement (online/offline)
- Self-motivated, reliable, and proactive
- Previous ambassador or community role experience is a plus, but not essential
Benefits
- Get paid for your performance - top Ambassadors will earn from a monthly prize pool of up to $2,500.
- You’ll be at the forefront of crypto innovation, working with a next-gen Web3 super-app.
- Grow your influence with CX, whether you’re starting out or already established.
- Ambitious creators and influencers looking to make a real mark in crypto will find the perfect launchpad here.
- Boost your personal brand and profile with full support from the CryptoXpress team.
- Connect with industry experts, access exclusive events and updates, and gain real-world crypto experience.
- Enjoy a remote, flexible role designed to fit your lifestyle.
Pro Tip: Tips for Application Success
- Explore CryptoXpress before applying, take 2 minutes to download and try the app so you understand what we're building
- Show your enthusiasm for crypto, travel, and digital innovation
- Mention any self-learning initiatives or personal crypto experiments
- Be honest about what you don't know - we value growth mindsets
Read more
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- Handle inbound and outbound voice calls professionally.
- Resolve customer queries and complaints with empathy and efficiency.
- Maintain accurate call records and update CRM tools regularly.
- Ensure customer satisfaction by providing prompt and effective support.
- Work collaboratively with team members to meet daily service metrics.
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- Minimum 1 year of experience in a Customer Service (Voice Process) role.
- Excellent verbal communication skills in English.
- Customer-focused attitude with problem-solving ability.
- Comfortable working in rotational shifts and with weekly offs.
- Basic knowledge of CRM tools and systems is a plus.
Read more
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MS-Office
• Developing and executing sales and marketing strategies to grow business and Identify target sector,
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• Coordinate between stakeholders and management to ensure timely deliverables.
• Liaise between the social media marketing, Franchising, Leasing, and Conceptualisation team and
clients.
• Procuring new clients through direct contact, and word-of-mouth, in collaboration with the marketing
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• Maintaining meaningful relationships with new and existing clients to ensure that they are retained.
• Accurately track results on a project basis i.e., sales margin revenue, expenses, attendance, proportion,
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• Drive successful revenue for the organization by explaining counselling the prospect properly based
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• Negotiating with clients to secure the most attractive prices.
• Reviewing clients' feedback and implementing necessary changes.
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• Excellent networking, communication, and presentation skills
• Good time management and organizational skills
• Basic knowledge of MS Office and other software’s to create presentation decks
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brands, and content streams.
• Coordinate between stakeholders and management to ensure timely deliverables.
• Liaise between the social media marketing, Franchising, Leasing, and Conceptualisation team and
clients.
• Procuring new clients through direct contact, and word-of-mouth, in collaboration with the marketing
department.
• Maintaining meaningful relationships with new and existing clients to ensure that they are retained.
• Accurately track results on a project basis i.e., sales margin revenue, expenses, attendance, proportion,
and any other values.
• Drive successful revenue for the organization by explaining counselling the prospect properly based
on requirements.
• Prepare PowerPoint presentations and present them in client meetings.
• Prepare and maintain budget through monitoring revenue and expenses.
• Negotiating with clients to secure the most attractive prices.
• Reviewing clients' feedback and implementing necessary changes.
• Responsible to plan and coordinate the work schedule in order to meet the client timelines.
SKILLS REQUIRED
• Excellent networking, communication, and presentation skills
• Good time management and organizational skills
• Basic knowledge of MS Office and other software’s to create presentation decks
• Knowledge to pitch the company products and negotiate with clients
• Attention to detail
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Responsibility:
· This is a generalist product role.
· When you join us, we will pair you up with a product vertical or a horizontal which is the best
match with your skills and interests. For the product you will be building, you will help define
and manage end-to-end user experience. PMs on the team enjoy high degree of responsibility
and ownership.
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of a product area. You will work closely with other product managers, engineers, designers,
sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing,
writing copy, tracking metrics etc.) to ship high quality products.
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· You don’t easily get “stuck” Have a strong and clear sense of what a high quality product feels
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mobile/web applications and ecosystem - app stores, deep linking, server side and client side
designs.
· Are collaborative yet comfortable challenging others and being challenged on your ideas. Are
very customer focused and ensure quality of customer experience in all its details - you neither gloss over quality nor delegate quality of the end product to others. Bring in independent thought, like to challenge conventional thinking and identify opportunities to drastically simplify and improve ways of doing things, especially using technology .
· Are self-driven, like to work fairly independently and can drive progress without needing
constant oversight or direction - we are a start-up and in a start-up things don’t get done unless someone makes them happen, every day.
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Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
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You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
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You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
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We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About Amazon India
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We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.
Bachelors or Masters in Computer Science or relevant technical field.
Experience in software development and full product life-cycle.
Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
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You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.
Read more
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- Flutter/ React Native Developer
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- Developed at least 2 apps and live
Desired Candidate Profile
Fresher, Experience mobile app developer
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- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
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Skills Required
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What more?
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- Experienced in application designing, architecting, development and deployment using Qlik Sense. Must be efficient in front-end development and know visualization best practices.
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- Leadership qualities and thoughtful implementation of Qlik Sense best practices in order to deliver effective Qlik Sense solutions to the users.
- Able to comprehend and translate complex and advanced functional, technical and business requirements into executable architectural designs.
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KotlinSDK Knowledge
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We are looking for hands-on Android developers responsible for the design and development of end user products aimed at a range of diverse Android devices. Your primary focus will be development of Android applications and their integration with back-end services. A commitment to collaborative problem solving, high quality code, and a passion for technology is essential.
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- Design and build applications for the Android platform – this is a hands-on developer position
- Collaborate with the team to define, design, and ship new features
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- Identify and root cause performance bottlenecks, random crashes, and fix bugs
- Help maintain code quality, perform peer code reviews, write unit tests, enable automation and localization
- Stay up-to-date with technical trends and suggest solutions.
- Gradually take on more responsibility and have a bigger impact – take on more challenging tasks, mentor others, lead a module, manage a team.
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- Self-motivated, eager to learn, with strong logical reasoning skills
- Passion for quality
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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