Technical Support Lead

Our client company is into Computer software. (YB1)

Technical Support Lead

Multi Recruit

Company

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Technical Support Lead

at Our client company is into Computer software. (YB1)

Agency job

via Multi Recruit

8 - 10 yrs

₹50L - ₹60L / yr

Bengaluru (Bangalore)

Skills

Kubernetes

Technical support

Cloud Architect

Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
Develop and contribute to internal and external knowledge bases
Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
Entrepreneurial spirit and are not afraid to take on new challenges
Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
12+ years in a technical support role required
Prior experience as a technical lead preferred

Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
Develop and contribute to internal and external knowledge bases
Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
Entrepreneurial spirit and are not afraid to take on new challenges
Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
12+ years in a technical support role required
Prior experience as a technical lead preferred

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