Technical Support Lead
at Our client company is into Computer software. (YB1)
Kubernetes- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred
Shubham Vishwakarma
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requirements into deliverables, designs and maintains test automation frameworks, and ensures
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Design, develop, and maintain automation systems and tools to be used by development
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Analyze code coverage using industry-standard tools (e.g., SonarQube).
Oversee integration of automated tests into the Continuous Delivery pipeline.
Design and author test cases for unit, functional, performance, scalability, and durability
testing.
Manage and groom automated and manual test suites for balanced coverage and fast
feedback cycles.
Work with IT partner teams to provide, create, or modify test data through repeatable,
automated processes.
Provide internal training on testing skills and tools; contribute to the Test Community of
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Lead defect management and interface with external teams on test strategy and execution.
Ensure requirements and/or user stories are testable and provide estimates for user stories
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Contribute to design and code reviews.
Perform other duties and projects as assigned by business management.
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Bachelor’s degree in software engineering, Computer Science, or related fields.
4–7 years of experience using three or more development languages (e.g., C#, Java,
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4–7 years of experience with testing methodologies such as Test-Driven Development (TDD)
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Location: Gurgaon
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Employment Type: Full-Time/Permanent
Job Summary:
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- Knowledge of Oracle APIs, Open Interfaces, and data migration techniques.
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Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
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Here’s are some of the things you might have to do on any given day:
- Implement responsive and performant UIs with user centered approach with frontend technologies including ReactJS, Javascript(ES 6), Typescript, SCSS, etc
- Write meaningful test cases for frontend &
- Integrate our products with 3rd party products/tools/services
- Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc
Ideal Background / Experience
- At least 12 months of diverse experience in web development for product or services oriented environment with exposure to working production deployments
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- In-depth exposure to technologies used in web-based SaaS products, including REST APIs
- Sound understanding of Postgres and NoSQL databases such as MongoDB
Nice to have exposure to any of
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- Azure
- ELK
- Object Relational Models (SQLAlchemy, etc)
- Google APIs
- Microservices Architecture Pattern
- NodeJS / ExpressJS
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• Experience in a leadership role where you have had to lead, manage and mentor others.
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At Dolat, code is our business, so naturally, the Core Engineering and Systems team is at the center of what we do. Our community of developers has designed and continues to enhance one of the fastest
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• Developing systems that provide easy access to historical market data and trading simulations
• Building risk-management and performance-tracking tools
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Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
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Any Under Graduation Degree.
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Strategy : Work with the marketing team on the development and implementation of go-to-market strategies, ensuring successful launch execution and clear consumer messaging of key product roll-outs.
Quick prototyping : Be able to prototype a product quickly to demonstrate value
Launch Great Products Work closely with the engineering teams, Sales, Marketing, Design, QA, Support teams to ensure timely launch and high product quality
Data Driven : the product design and direction should be based on data (customer behavior analytics, business metrics etc.). Solicit and embrace critical feedback.
Skills / Qualification / Experience :
- 3+ years in product management preferably from product based company.
- Experience of driving a mobile app from scratch to launch.
- Strong depth and breadth knowledge in optimization, prototyping.
- Research and prioritize user requirements, strategic and business requirements, and functional requirements
- Stellar design instincts.
- Ability to leverage data to make decisions without getting stuck in analysis paralysis and a never ending desire to grow and learn
- Translating customer experiences/issues into the product
- Ability to work on cross-functional teams in both leadership and member roles
- Experience working on gaming/retail/e-commerce would be added advantage.
- Ability to Provide review and input into other deliverables as appropriate (e.g. visual designs or technical specifications )
- Bachelors in engineering preferably Computer Science from top institutes along with an MBA (preferred).
Job Perks :
- A platform to learn and innovate with likeminded peers.
- Complete autonomy & freedom. Just deliver.
- We like solving challenging problems without blaming each other.
- And any other than you may suggest within rational limits :)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon