Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred
Similar jobs
This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.
Responsibilities include:
- Develop automated test cases on a day-to-day basis
- Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
- Train team members on tool use and test automation tools, practices, techniques and best practices
- Communicate cross-functionally throughout the engineering organization
- Continuously monitor and boost test coverage across the product
Minimum Job Qualifications:
- Bachelor’s degree or better in CS or related field, with 3+ years experience in software test.
- Exposure to best practices in SQA including code reviews, debugging, troubleshooting and CI processes
- Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
- Excellent communications and technical presentation skills
- Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
- Some experience/comfort with working in a Linux/Unix environment
- Excellent analytical, problem-solving, troubleshooting skills.
Preferred (Bonus) Qualifications:
- Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
- Experience with whitebox testing, code reviews, SDK testing
- Experience with performance testing, stress testing, and advanced aspects of system testing automation.
- Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).
Requirements:
- Candidate with experience in S/4 ABAP HANA Migration, CDS Views, FIORI,BTP, OData
- 3rd Party software integration experiences
- Design and develop programs, enhancement objects (Customer Exits, User-Exit and BADI’S), BAPIs, IDOCS, Module pools, Interfaces, BDC, ALV reports, using ABAP
- Hands-on experience on Smart Forms and SAP Script
- Knowledge in Order to cash, Supply chain management and FI processes
- Extensive experience in Analysis, Development, Debugging, Configuration & Customization
- Interact and communicate effectively with the business and functional teams
- Knowledge of Agile software development cycle, including coding standards, code reviews,
- Source control management, build processes, testing, and deployment
- Should be ready to work as TECHNO-FUNCTIONAL Analyst
Job Title: Cloud Engineer - Azure DevOps
Job Location: Mumbai (Andheri East)
About the company:
MIRACLE HUB CLIENT, is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise
Skill-sets Required:
- Azure Architecture
- DevOps Expert
- Infrastructure as a code
- Automate CICD pipelines
- Security and Risk Compliance
- Validate Tech Design
Job Role:
- Create a well-informed cloud strategy and manage the adaption process and Azure based architecture
- Develop and organize automated cloud systems
- Work with other teams in continuous integration and continuous deployment pipeline in delivering solutions
- Work closely with IT security to monitor the company's cloud privacy
Desired Candidate Profile:
- Bachelor’s degree in computer science, computer engineering, or relevant field.
- A minimum of 3 years’ experience in a similar role.
- Strong knowledge of database structure systems and data mining.
- Excellent organizational and analytical abilities.
- Outstanding problem solver.
- IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
- Excellent English communication and presentation skills, both verbal and written
- Charismatic, competitive and enthusiastic personality with negotiation skills
Compensation: 12-15 LPA with minimum 5 years of experience. ( OR AS PER LAST DRAWN )
Provide creative ideas and designing using Adobe Photoshop, Canva, Illustrator, Video Editing, Adobe Flash /Make effective graphics as per company's requirements
Developing unique and attractive content to promote our products/services
Writing, reviewing and editing creative copy
Roles and responsibilities:
- Audit the current Information Security system and procedures and do a Gap analysis
- Identify immediate potential Information Security Risks and manage remediation tasks through to closure
- Create an Information Security Compliance Roadmap and execute end-to-end compliance initiatives by that roadmap
- Design high-quality test plans and direct Data/Information security control test activities
- Continuously improve Octro Data/Information security control framework
- Maintain handbook pages and procedures related to Information security compliance
- Identify opportunities for Information security compliance control automation, execute them and then maintain
- Provide actionable and constructive advisement to cross-functional teams, including driving remediation activities for high and select moderate-risk Observations across all Octro departments
- Design, develop, and deploy scripts to automate continuous control monitoring, administrative tasks and metric reporting for all security compliance programs
- Direct and support external audits as and when necessary
Requirements
- A minimum of 6-8 years' experience working with Data/Information Security Compliance programs
- Detailed knowledge of common information security management frameworks, regulatory requirements and applicable standards such as: ISO, SOC 2, GDPR, PCI etc.
About Octro Inc :
We are one of the fastest-growing mobile gaming companies around, a technology-driven organization at heart, and take pride in the platforms we create.
Founded in 2006 with a mission to create productivity applications for Mobile Devices. After pioneering one of the first mobile Voice-over-IP infrastructures called OctroTalk, the company ventured into building mobile gaming platforms. Sequoia Capital has invested in Octro. The funding was announced in June 2014.
Senior Software Engineer for Woliba
Job Overview
We are looking for an experienced Senior Software Engineer who will develop designing and develop new software solutions; as well as support existing product updates and enhancements. Our Senior Software Engineer will join a growing team of developers responsible for building new and supporting existing products.
The ideal candidate will have the ability to prioritize well, communicate clearly, have a consistent track record of delivery and have excellent software engineering skills. Creative engineering is balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple responsibilities at the same time. Strong analytic capability and the ability to create innovative solutions. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced environment.
Responsibilities
- Understand complex application design and program activities in the latest techniques and technologies: PHP, MySQL, Laravel, Rest APIs, Javascript, React, CSS, HTML and AWS Infrastructure
- Implement high-quality code in an agile, test-driven development environment
- Create high-performance APIs, libraries and microservices that scale to meet/exceed client expectations
- Participate in design and code reviews
- Perform performance and scalability analysis as needed
- Find creative and elegant solutions to complex problems
- Research, evaluate and adopt next-generation technologies
- Build automated unit and integration tests as needed
- Work closely with our Designers, Engineers, Product Owners and Application Engineers and build automated solutions
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
- Prepare and install solutions by determining and designing system specifications, standards and programming
- Accomplish engineering and organization mission by completing related results as needed
- Protect operations by keeping information confidential
- Mentor junior and mid-level engineers
- Make informed decisions quickly and take ownership of services and applications at scale
- Understand business needs and know how to create the tools to manage them
- Grow engineering teams by interviewing, recruiting and hiring
Qualifications and Skills
- 5+ years of experience with PHP, MySQL, Rest APIs,
- 3+ years of experience with Javascript, React, CSS, and HTML
- Experience with AWS Infrastructure a plus
- Experience with Github and tools like Bugsnag and Crashlytics
- Experience working in an agile environment that follows Scrum or other agile methodologies
- Experience developing software for Enterprise clients is preferred
- Experience working with project management tools such as Asana or Trello is a plus
- Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
- Attention to detail and commitment to high-quality/error free deliverables
- Great communication and problem-solving skills
- Detail-oriented and a critical thinker
- Collaborate with team to brainstorm and create new products
- Stay on the leading edge of development practices
- A team player and leader but can work independently
About you
- Bachelor’s or Master’s in Computer Science or Computer Engineering
- 6+ years of software development experience
- Experience in SaaS (Software as a Service) model building scalable platforms utilizing micro services/distributed systems architecture using: restful APIs by internal and external partners
- Understanding of data structures and algorithms
- Demonstrated experience with multi-tier applications
- Additional experience in customer-facing sustaining, support work and customer communication
Our Culture
We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you.
We are a fast-growing digital, cloud, and mobility services provider with a principal market being North
America. We are looking for talented database/SQL experts for the management and analytics of large
data in various enterprise projects.
Responsibilities
Translate business needs to technical specifications
Manage and maintain various database servers (backup, replicas, shards, jobs)
Develop and execute database queries and conduct analyses
Occasionally write scripts for ETL jobs.
Create tools to store data (e.g. OLAP cubes)
Develop and update technical documentation
Requirements
Proven experience as a database programmer and administrator
Background in data warehouse design (e.g. dimensional modeling) and data mining
Good understanding of SQL and NoSQL databases, online analytical processing (OLAP) and ETL
(Extract, transform, load) framework
Advance Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server
Integration Services (SSIS)
Familiarity with BI technologies (strong Tableu hands-on experience) is a plus
Analytical mind with a problem-solving aptitude
About The Team
We are striving to create the best productivity tools which will help small businesses to go online and scale their growth consistently with the bleeding edge of technology. Our backend team is looking for a solid Rockstar engineer who can hack around multiple technologies and build highly scalable, low latency, distributed systems. You will work closely with our product team to build new and compelling experiences for our customers!
We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. As Software Engineer - Backend, you will be part of self-starters who thrive on teamwork and constructive feedback.
About The Role
As a Software Engineer - Backend, you will solve real-life complex problems and create compelling experiences for our users. In this role, you will ensure that the solutions and processes that we create are of the highest quality. And in doing so, you will champion a seamless app experience for all our users. You will also collaborate with your fellow engineers to create scalable solutions that are pertinent to Product IO's overall growth.
If you are confident about solving hard, interesting and UNIQUE problems, and creating an impact within an entrepreneurial environment, then you might just be our next Software Engineer - Backend
What You'll Do:
- Lead, build, test, and release mobile application features using cross-platform tools.
- Collaborate with the front-end team to expose weaknesses and problems
- Build out our APIs and tools using Python & Firebase libraries on the backend.
- Experience with NodeJS and deployment in Serverless
- Experience with NoSql(MongoDB) and SQL(PostregSQL)
- Work closely with Product, Design, Platform, and other cross-functional groups to drive product vision.
- Previous experience helping shape API structures and building REST APIs.
- Understanding of accessibility and server compliance (GCP)
Required Qualifications:
- 2+ years professional software development experience, preferably mobile apps with a cloud backend. Example projects in (Python, Firebase)
- 6 months experience in Google Cloud Platform
- Excellent communication skills are a must, and experience with estimating and managing project tasks is important, too
- Highly driven, naturally curious, and comfortable working in a fast-paced environment
Bonus points:
- 1+ years of experience in developing Firebase apps.
- Experience in developing or designing APIs and web applications.
- Deployment in Cloud Environment.
- Familiarity with Flutter.
Why join us:
- 👫 A fast-moving, fun, growth-oriented company made up of skillful team players
- 💬 Transparent, open, and collaborative work environment
- 🌟 An opportunity to work closely with a proven executive team, board, and serial entrepreneurs