
Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred

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Skills We Require:- Dev Ops, AWS Admin, terraform, Infrastructure as a Code
SUMMARY:-
- Implement integrations requested by customers
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Have good hands on experience on Dev Ops, AWS Admin, terraform, Infrastructure as a Code
Have knowledge on EC2, Lambda, S3, ELB, VPC, IAM, Cloud Watch, Centos, Server Hardening
Ability to understand business requirements and translate them into technical requirements
A knack for benchmarking and optimizationIntuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.
Job Description:- Integrate gates into CI/CD pipeline and push all flaws/issues to developers IDE (as far left as possible) - ideally in code repo but required by the time code is in the artifact repository.
- Demonstrable experience in Containerization-Docker and orchestration (Kubernetes)
- Experience withsetting up self-managed Kubernetes clusters without using any managed cloud offerings like EKS
- Experience working withAWS - Managing AWS services - EC2, S3, Cloudfront, VPC, SNS, Lambda, AWS Autoscaling, AWS IAM, RDS, EBS, Kinesis, SQS, DynamoDB, Elastic Cache, Redshift, Cloudwatch, Amazon Inspector.
- Familiarity withLinux and UNIX systems (e.g. CentOS, RedHat) and command line system administration such as Bash, VIM, SSH.
- Hands on experience in configuration management of server farms (using tools such asPuppet, Chef, Ansible, etc.,).
- Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification
- Kubernetes CKA or CKAD certification nice to have
Excellent communication skills
Open to work on EST time zone
Commercial Transactions.
Letter of credit.
Standby Letter of Credit.
Accounting for receipts and their compliances.
Handling Accounts receivables
Banking & Treasury Management
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
* Participate in Requirement Analysis. Identify areas of focus during testing and QC; and communicate these clearly to product owners and senior management.
* Understand and Analyze the Functional & Regression scope of Product Development items. Assign resources to various projects so that their utilization is maximized.
* Good in designing different automation framework/Architecture based on project need.
* For any new type of feature or technology able to make progress without any guidance on both fronts.
* Come up with technology suggestions and implementation ( Tools & Framework improvements)
* Coordinate across teams for complete feature deliverables.
* Explore, Implementation & usage of code coverage tools
* Responsiveness: Availability to work on critical issues in any area, during time of stress.
* Curiosity & appetite to learn: Would have acquired detailed understanding of the overall system. Number of secondary code reviews performed Always discussing alternatives for the existing automation tech stack to keep it current.
* Mentoring: Demonstrated an ability to mentor junior members of the team, and leading thoughtprovoking technical conversations, be it pertaining to the current tech stack or new emerging technologies.
* Good to have: Knowledge of CI/CD & Agile process.
* Good to have: Performance/Load testing experience
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* Bachelor’s degree or better in CS or related field, with 3.5+ years experience in software test
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* Exposure to best practices in SQA and software development, including code reviews, debugging, troubleshooting and CI processes
* Experience in front-end (APP & Web) & API automation, preferably using tools like
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* API-Testing: Knowledge of API-level testing in Java, including but not limited to RESTful web service testing.
* Strong in Core Java fundamentals and Object Oriented Programming concepts
* Must have knowledge of Mobile Automation Testing (Appium or alternatives)
* Excellent communications and technical presentation skills
* Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
* Some experience/comfort with working in a Linux/Unix environment
* Excellent analytical, problem-solving, troubleshooting skills.

HouseItt is a student-run start-up recognized by Start-up India initiative by Government of India. It provides student residences across and around Delhi University colleges. It provides easy to book, better serviced and affordable rental homes to students within the campus and thrives on building a robust support system for handling student accommodations. It bridges the gap between the demand (students looking for PGs/Flats) and supply (owners) of rentals. We are looking for some dynamic people to join us!
HOUSEITT IS HIRING FRONTEND DEVELOPER INTERN
REQUIREMENTS:
Proficient in HTML, CSS, JavaScript.
Knowledge of React and SSR.
Working knowledge of Git and GitHub.
Knowledge of how frontend and backend communicate.
Knowledge of redux is a plus.
Creative problem Solving Skills.
Ability to learn and research about things you don't know.
ROLES AND RESPONSIBILITIES:
Understanding and interpreting the task assigned by Team Lead.
Getting the assigned work done in the given deadline.
Asking questions when you are not clear about stuff.
Giving suggestions to improve the web application and solve business problem.
TENURE: 3 Months
LOCATION: Work from Home
BENEFITS:
Start-up India Logo Certificate
Letter of Recommendation
Stipend (Rs. 6,000/- to Rs. 10,000/-)

Exp : 6 -12 yrs,
Np : Immediate or Less than 30 Days,
Location : Hyderabad.
JD:
Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
· Hands-on Kotlin, Strong OOPs concept along with SOLID principles
· Strong knowledge of Android UI design principles, patterns like MVP , Clean MVP
· Familiarity with RESTful APIs to connect Android applications to back-end services
· Proficient understanding of code versioning tools, such as Git
· Experience with offline storage, threading, and performance tuning, Memory optimization
· Excellent verbal and written communication skills.
· Effective in a team environment as well as working independently.
· Proven ability to learn and grasp concepts quickly in a fast-paced environment.
Preferred
· Expertise on UI testing using expresso and Unit testing.
· Expertise on creating custom scalable UI View and frameworks.
· Knowledge on JNI and Android NDK.
Making templets and graphics for interactive marketing
Making great looking dashboards
Designing A3 size sample forms


