
Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred

Similar jobs
We are looking for "Sr. Executive Accounts/Finance" for Reputed Client @ Chennai Permanent Role.
Experience: 6-8 Yrs
Technical Expertise Must Have Skills
• Financial planning, Costing and budgeting, Audit, MIS, Risk management, Taxation -
• Direct & Indirect
• Invoicing/Vendor Bills /GL Entry /Accounting [US & India-Journals & Adj Entry]
• Contracts(SOW,PO's ) & B2B contracts
• Project Maintenance
• Time Sheet Overseas & India
• Forex Entry & Regularization
• Statutory Follow up & Reports
• ROC/MCA Related Follow up and Documentation
• Asset Register
• STPI and Bank Regularization
Good to Have Skills: Tally Knowledge and Quick Books.
Key Responsibilities
• Responsible for Accounting, Financial planning, Audit(Statutory, Internal, Tax), MIS, strategy partner to top management, Risk management, Taxation -Direct & Indirect
• Forecast monthly, quarterly and annual results, alignment to planning
• Conduct risk management
• Allocate resources and manage cash flows
• Conduct profit and cost analyses, monthly, quarterly, yearly financial closings
• Develop secure procedures to maintain confidential information
• Ensure all accounting activities and internal audits comply with financial regulations
• Recommend cost-reducing solutions
• Professional Attributes:
• Strong Leadership Skills, Negotiation and Influencing Skills, Drive Change, Eye to Detail,
• Self-motivator, urge to build and grow the Organization
Educational Qualification: CA / ICWA] Inter


Responsibilities
- Use markup languages like HTML to create user-friendly web pages
- Maintain and improve website
- Optimize applications for maximum speed
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve usability
- Get feedback from, and build solutions for, users and customers
Requirements and skills
- Proven work experience of 4-5 years as a Front-end developer
- Hands on experience with markup languages
- Experience with JavaScript, CSS and jQuery
- Familiarity with browser testing and debugging
Our client is a Leading Indian consumer electronics start-up and is one of the fastest-growing start-ups. They have also emerged as the fifth largest wearable brand globally. They are super passionate about the impact that they are making in people’s lives and are looking for a fellow self-starter to join our ambitious bunch.
Responsibilities
· Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.
· Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.
· Determining and managing tasks, issues, risks, and action items.
· Scheduling and facilitating scrum events, meetings, and decision-making processes.
· Monitoring progress and performance and helping teams to make improvements.
· Planning and organizing demos and product/system testing.
· Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
· Tracking project processes, deliverables, and financials.
· Preparing and presenting status reports to stakeholders.
Requirements
· Bachelor's degree in computer science, information technology, or a relevant field preferred.
· 6+ years of experience as a Scrum Master
· 3-4 implementation of LCNC platforms like Mendix.
· Ability to analyze and think quickly and to resolve conflict
· Ability to work with internal stakeholders and vendors
· Strong communication, interpersonal and mentoring skills
· Ability to adapt to a changing environment
· Self-motivation and ability to stay focused in the middle of distraction

Experience: 5-8 Years
Job Description:
Key Responsibilities:
- Determine the appropriate approach for new software assignments
- Provide solutions to overcome complex problems using the latest technologies
- Developing high-quality and detailed designs, Identify, prioritize and execute tasks in the software development life cycle
- Proactively communicate with the client to get things done within the deadline.
- Develop tools and applications by producing clean, efficient code.
- Automate tasks through appropriate tools and scripting
- Provide high-level maintenance and update of an existing applications to improve functionality and process flow
- Oversee the maintenance of technical documentation of applications as architecture, code, and procedures
Primary Skills:
- 3+ Experience with RPA software (UiPath) (ONLY/MANDATORY)
- Experience in programming .NET (C# or VB), Java + Node.JS-based programming
- UiPath RPA Implementations and Working Knowledge: Studio, BOTs, Orchestrators, RE Framework and Three E2E Implementations as a Core RPA Developer.
- Skill with scripting languages such as VBA/VBS, Python, NodeJS and JavaScript
- Proficiency with Microsoft Power Platform, SQL and NoSQL database experiences
- Orchestrator configuration and component usage knowledge
- hands on experience of orchestrator queue and load distribution
- Proficiency with JIRA, Jenkins, Github, Artifactory and CI/CD development
- Excellent analytical and problem-solving skills, including business process expertise
- Experience developing design documents for automation processes
Education Required: B.Tech or B.E. or MCA or MSC from a recognized college or institute

We are looking for bright and extraordinary software developers to join our technology team. You will build next generation software used by some of the most sophisticated alternative asset managers, as well as architecting solutions to support new technical and business initiatives.
What You'll Do
- Build awesome end user experience using a combination of UX design + Right UI frameworks.
- Work with the product team to understand the end user needs and build intuitive UI flows.
- Develop technical design documentation for frontend.
- Collaborate with backend team to discuss and close API contracts.
- Collaborate with non-technical stakeholders (Product Managers, Designers) to review usability, accessibility of the UI.
- Build reusable components.
What You'll Need
- A bachelor's degree in Engineering with 2-5 years of experience in IT industry
- 2+ years of web development technologies including HTML5 JavaScript, typescript, React, CSS, TDD
- Good understanding of UX design, usability, accessibility, look and feel consistency
- Good understanding of architectural principles, patterns, web performance
- Experience in latest trends ES6/7 Node.
- Working knowledge of Object-Oriented JavaScript and Functional JavaScript.
- Having experience/understanding of Material UI design and mobx are preferred
- Deep understanding in core web and browser concepts
- Strong communication and interpersonal skills
Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.



Designing user interactions on web pages.
Developing back-end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.
DEPARTMENT Sales
COMPANY Project X
REPORT TO CEO
SCENARIO Consulting Startup & you'll be the first Sales personnel on our team.
Recruitment is all about ‘Being Curious’, and so is Sales!
Hence, we are looking for an ambitious sales professional who is ‘curious’ to understand an organization’s talent gap and provides them the ‘right consultation’ in a ‘charming’ manner. This professional will have solid Business-to-Business (B2B) sales and account management experience in the staffing industry, combined with good networks in the industry, and will be responsible for generating new leads and clients to drive and expand the business globally.
This position requires a professional who is smart, assertive, has a charismatic personality, good knowledge about the Domestic and International Staffing industry, and who thinks outside the box to get a deal closed.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organization is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!
ABOUT DEPARTMENT
Be the voice of our people & products and grow our business.
In Marketing and New Business, we’re on the front lines of every industry, connecting the clients we meet to the opportunities, thinking, and services we offer. We start the conversations that lead to world-changing work.
THE PROJECT(s)
Vendor tie-ups - across categories you specialize in.
Build the entire sales process and associated material.
Generate leads and close deals.
AREA OF RESPONSIBILITIES
Pre-Sales Responsibilities
- Planning & Strategy - Plan and execute a sales strategy that will help the team to get quality business.
- Build Process - Prepare a sales plan and sales performance tracking system to keep track of the process from approaching to acquiring each prospective client.
- Marketing Material - Creates marketing literature and promote products and time-sensitive sales
- Networking - Attend SHRM conferences, Recruitment Agency Expo, and similar events to grow networks in the industry across the globe.
- Lead Generation - Generate qualified leads by proper utilization of calls, email, social media, and other means to get in touch with the relevant personnel in the client company
- Lead Management - Document all the meetings through different methods, such as CRM, MS Excel, Minutes of Meeting (Email), etc.
- Learning - Becomes fluent in all products and services offered by us through testing, demonstrations, and research
- Need analysis - Assesses clients’ needs and accordingly makes recommendations and solutions.
- Proposals - Prepare presentations to address the client’s problems with relevant solutions in a consultative manner.
- Educate - Demonstrates our offerings to highlight its pros and cons, v/s various competing products or services.
- Deals - Negotiates sales, package discounts, and long-term contracts with clients
- Stay Updated - Gains familiarity with the different industries, and stays updated on trends and innovative products
- Consulting - Provides recruitment consultation and after-sales.
- Project Management - Coordinate with the internal & external teams to complete projects within the set deadline.
- Client Servicing - Maintain good relationships with clients by taking constant feedback on the systems and services
- Relationship Management - Maintain good relationships with the internal, as well as external stakeholders.
Requirements
- Years of Relevant Experience- Minimum 3 years of proven experience in Recruitment/ Staffing Sales/ Business Development.
- Education & Work experience- We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Sales & Marketing, Business Management, Human Resources or other relevant fields.
- Software and Applications- Tech-savvy with good knowledge of MS Office, CRM Systems, have the knowledge and can adapt to other technologies very quickly.
- Excellent communication (verbal & written), interpersonal and consulting skills.
- Knowledge of relevant products and services.
- Motivated, have negotiation skills, attention to detail, and critical thinking under high-pressure
- Sound judgment to recognize prospects’ key pain areas, and understand clients’ requirements.
- Ability to meet targets and deadlines.
- Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.
Benefits
We offer competitive compensation and benefits.


1. Developing and maintaining all server side network components
2. Ensuring optimal performance of the central database and responsiveness to front end requests
3. Collaborating with front end developers on the integration of elements
4. Design customer face UI and back end services for various business process
5. Implementing effective security protocols, data protection measures, and storage solutions
6. Recording and implementing improvements to processes and technologies
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Leading the Customer Success function by training, engaging and developing your team
- Managing the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges
What you need to have:
- Any UG / PG
- A customer-focused mindset, putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Has been in the leadership role of the similar profile from past 2-3 years
- Experience working in a B2B SaaS organisation
- Technically proficient
- Excellent listening skills
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills
- Extremely process-oriented
- Experience leading, coachng, and empowering your team to do their best work



