Technical Support Lead
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred
About Our client company is into Computer software. (YB1)
Similar jobs
Roles & Responsibilities:
Good understanding and knowledge of cloud infrastructure (AWS, GCP etc)
Hands on experience with Docker, Kubernetes or ECS, Pulumi Hands on Experience in Jenkins & AWS Native CI/CD implementation using code
Experience in Cloud operational automation using Python, Shell script, AWS CLI, AWS Systems Manager, AWS Lamnda, etc.
Understanding of DevOps practices which involves Continuous Integration, Delivery
and Deployment.
Automated build/test principles and frameworks including Ansible, Jenkins, Git and Jira
Plus points:
• Experience writing scripts in Python / NodeJs is plus. • Knowledge of above all + Terraform
Job description
Overview
The infrastructure for regulation-compliant AI. Train and deploy generative AI for the large enterprise.It is the most private solution for enterprise AI. Achieve best-in-class and compliant AI at the fraction of the time and cost. It is an enterprise AI platform that provides state-of-the-art and regulatory-compliant AI for a fraction of the cost. It simplifies model training across privacy-critical datasets using Federated Learning and Differential Privacy.
Ø Roles & Responsibilities:-
Proven experience as a DevOps Engineer or similar role, with a strong focus on AWS, Docker, and orchestration.
- In-depth knowledge of AWS services and infrastructure, including EC2, VPC, RDS, S3, IAM, and CloudWatch.
- Expertise in containerization technologies like Docker and container orchestration platforms such as AWS ECS or Kubernetes.
- Experience with infrastructure-as-code (IaC) tools like AWS CloudFormation or Terraform or AWS CDK.
- Strong scripting skills (e.g., Bash, Python) and proficiency in automating infrastructure provisioning and deployment processes.
- Familiarity with monitoring and logging tools such as AWS CloudWatch, ELK stack, or Prometheus.
- Knowledge of CI/CD practices and tools like Jenkins, Github Actions CI/CD, or AWS CodePipeline.
- Solid understanding of networking concepts, security best practices, and troubleshooting methodologies in a cloud environment.
- Ability to setup our on-prem software in a customer's cloud environment
Location-remote/bangalore
P.S-Only IIT madras, IIT Bombay, IIIT Hyderabad, atlassian,google,slack,zoom,e-commerce,internet & product based startup companies
Requirements:
- Need strong expertise in Kubernetes and ELK
- experience in implementation/migration to Elastic on Kubernetes.
- Experience in working in large enterprise and working with various stakeholders in DataCenter, Network
Responsibilities
- Set up ECK Cluster, upgrade ECK operator
- Migrate existing projects (100+) from ELK to ECK
- Build automation in moving projects from ELK to ECK
- Perform regression testing and close any technical opens, TCM
- Define processes for new business landing
- Advanced knowledge of software and solution architecture
- High-level project management skills
- Ability to solve complex software system issues
- Well experienced with software design and web development
- Proficiency with JAVA, and strong front-end knowledge of HTML5, JSF, Angular, React
- Familiar or working experience with Apache Kafka working, Containers, Docker, Kubernetes
- Professional, precise communication skills
- Deep understanding of 'under the hood' knowledge of frameworks worked on
- Work experience in implementing Unit Tests
- Work experience in applying the best practices of Design, Architecture and Application development
- Extensive experience with HTML5, CSS3, XML and JSON
- Thorough understanding of Reactive Programming, RxJS framework, Databases, API,
- Implementing of Caching and RESTful services
- Troubleshooting design and performance flaws and system bottlenecks
- Conducting system performance tests
- Working experience in an Agile team, especially with SCRUM
- Good understanding of DevOps, CI/CD principles and practices to improve Software Quality & Efficiency
- Following Skills will be an added advantage
- Work experience with Cloud Services like AWS and Azure
- Familiar with common microservices patterns
- Service / API test – to test endpoints as thoroughly as possible
- End to End integration test system
Behavioral Skill
- Should be a quick learner with a problem-solving mindset
- Attention to detail and follow-through to achieve good quality
- Ability to work effectively in a team
- Excellent written and verbal communication skills
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Please find the job details below
Experience: 7.5-10 years
REQUIREMENTS:
Must have Skills : Cloud architecture (Capable), Terraform, Kubernetes, Azure, Cloud Migration Expert,
Job Description :
- Responsible for Automating and orchestrating large scale application and database migration from on-prem to Cloud
- Expertise designing and developing enterprise grade architecture on Cloud
- Expertise in Cloud Security and create guidelines for its implementation
- Experience of managing enterprise grade cloud native Kubernetes cluster
- Expertise of the Infrastructure as a Code (IaC) using tools like Terraform, AWS CDK or other cloud native Iac services.
- Experience in monitoring tools like Prometheus & Grafana, Nagios/ CloudWatch/Data Dog/Zabbix and logging tools like Splunk/Logstash
- Rich experience in designing end to end CI/CD pipelines framework
- Must have Skills: AWS/Azure, Kubernetes, Terraform/AWS CDK, CICD
Responsibilities:
- Writing and reviewing great quality code
- Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs.
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
What you will do:
- Customer Oriented: Being obsessed with providing the highest quality product and experience to the customer.
- A Go-Getter: Being a highly driven individual who goes that extra mile to deliver an outstanding product to the business team.
- Analytical and a Problem Solver: Understanding the needs and requirements and accordingly conceptualizing and designing solutions for the problems.
- Data Driven: Maintaining a track record of data driven decision making
- Adaptable: Demonstrating the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
- A Technology Geek: Being fanatical about technology and always on the look-out for newer and better ways of building solutions
- A Team Builder: Being a thoughtful interviewer/ mentor who constantly raises the bar for excellence. Mentoring and coaching tech talent to become tomorrow’s leaders, ensuring each new hire be significantly better than the team to raise the collective bar.
- A Visionary: Complementing product and design leadership with finding the right solution to the problems company is trying to solve for tomorrow.
- Entrepreneurial Mindset: Aligning our cross-functional teams to design and develop products aligned with our ambitions and strategy.
What you need to have:
- Good to have Bachelors/ Masters in Computer Science or a related field from IITs/ NITs/ BITS Pilani or other premium institutes
- 7 + years of overall experience with 2 to 5 years of people management experience as an Engineering / Software Development Manager
- Experience with managing people and projects is a must
- Expertise in J2EE server technologies
- Experience with web technologies and microservices architecture, Java, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc.
- Experience with high performance websites catering to high daily traffic is a plus
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- Exceptional design and architectural skills
- Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes
About Demandbase company
The world’s largest and fastest-growing companies such as Accenture, Adobe, DocuSign and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we’re as committed to growing careers as we are to building world-class technology.
InsideView helps businesses drive rapid revenue growth by empowering business leaders to discover new markets, target and engage the right buyers, and manage customer data quality. Our AI-based B2B data and intelligence platform delivers the industry’s most relevant and reliable buyer signals and, combined with InsideView’s data expertise and best-in-class customer support, is trusted by the world’s best performing companies.
We believe in the power of technology to deliver business value, and in creating solutions that change the way companies sell and engage with their customers. We take risks in order to develop groundbreaking solutions. We are market savvy and competitive, and ready to transform our industry at this exciting inflection point for the company and the market. We focus on the needs of our customers now, and in the future. We love coming to work every day and are looking for smart, engaged, and fun people to join us.
Our headquarters is located in San Francisco’s vibrant Potrero Hill neighborhood, with additional locations in downtown Austin, Texas, and Hyderabad, Telangana, India.
Job Description: Database Engineer
We are looking for a Database Engineer with 4+ years of experience. We are looking for the ability to optimize, troubleshoot, and ensure high availability of the databases.
Additional desirable skills:
About You
Should be having overall years of experience of 7-12 years and having Team management ability.
Hands-on experience of minimum 5 years into Golang.
Proficient exp of minimum 2-3 years into DevOps* - end to end project implementation.
Strong expertise on DevOps concepts like Continuous Integration (CI), Continuous delivery (CD) and Infrastructure as Code, Cloud deployments.
Good experience of minimum 1-3 year into "Terraform".
Good experience of min 6months - 1 year into frontend technology like Vue.js
Good experience or working knowledge in AWS, Docker, Kubernetes, Helm etc.
- Be a part of Agile rituals like Feature elaboration/Estimation, daily stand-ups, release planning, Iteration Planning Meeting, Retrospective, Showcase, etc
- Creating technical design specs for a system which sets up enhanced visibility and tracing of network and system performance
- Conduct system performance testing to ensure system reliability, capacity and scalability
- Analyze test results and coordinate with development teams for bug fixes.
- Analyze the root cause of performance issues and provide corrective actions.
- Suggest new tools and techniques to improve testing efficiency.
- Help teams to right-size their servers and containers
- Assist in project planning, scheduling, budgeting, and tracking activities.
- Provide support in project design, development and deployment activities.
- Review and recommend improvements tonexisting test procedures
- Gate keep application performance by ensuring that best practices are followed.
- Coach, train and mentor to improve the maturity and value of the performance engineering across multiple teams
- Good understating of AWS network concepts and their performance implications
- Must be aware AWS of offerings which helps in improving the performance of an applications
- Understanding of operating system's (preferably Linux) performance tuning concepts
- Good experience in memory and CPU thread analysis, GC overview, experience with few incidences
- Good experience in debugging infrastructure performance pain points and should also be able to suggest improvements
- Must have a good understanding of Hyper virtualization
- Has a very good understanding of Infra, hands-on experience in setting up servers, Containers, pipelines, CI
- Extensive knowledge and experience of Performance testing and monitoring tools ( at least 2) JMeter, VSTS, LoadRunner, Dynatrace, AppDynamics, SiteScope, Grafana, Kibana
- Testing Coordination experience – Full understanding of end to end performance test process and experience on how and when to engage different teams
- Excellent Soft Skills (Communication – via email, phone, live-meeting, etc.)
- Good programming experience with any programming languages, preferably C#
- Experience with CI (Continuous Integration) with Performance Testing
- Experience working with .Net core applications
- Experience in creating NFR's
- Experience with performance tuning of NoSQL Databases
- Experience collaborating closely with product, engineering, and UX teams