Technical Support Lead
at Our client company is into Computer software. (YB1)
Kubernetes- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred
Shubham Vishwakarma
Full Stack Developer - Averlon
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The Business Development Manager will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with clients, and driving revenue growth. The ideal candidate is a strategic thinker with a proven track record of success in business development and sales.
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Identify, evaluate, and pursue new business opportunities to achieve revenue and growth targets.
Develop and implement strategic business development plans to expand the company's customer base and market presence.
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Conduct market research to identify new trends, opportunities, and competitive activities.
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Track and report on business development activities, including pipeline status, revenue forecasts, and market feedback.
Represent the company at industry events, conferences, and trade shows to network and promote the company's offerings.
Stay up-to-date with industry trends and competitors to identify new business opportunities and potential partnerships.
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Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
Proven experience as a Business Development Manager, Sales Manager, or similar role.
Strong understanding of the market, industry trends, and competitive landscape.
Excellent communication, negotiation, and presentation skills.
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We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time.
This person MUST have:
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!! Looking for Technical Talent Acquisition Partner !!
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- Proven work experience as a Talent Acquisition Specialist or similar role (preferably from the IT Industry).
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Full Stack Developer - Averlon