
Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred

Similar jobs
Key Responsibilities
Develop and maintain scalable fullstack applications.
Collaborate with cross-functional teams to deliver innovative solutions.
Ensure performance optimization and adherence to best practices.
Provide technical leadership and mentorship to junior developers.
Required Skills
Proficiency in: Java, Spring Boot, MySQL, Hibernate, ReactJS
Knowledge of: NoSQL databases
Strong analytical and problem-solving skills
What you will do:-
● Partnering with Product Managers and cross-functional teams to define metrics, build dashboards, and track product performance.
● Conducting deep-dive analyses of large-scale data to identify trends, user behavior patterns, growth gaps, and improvement opportunities.
● Performing competitive benchmarking and industry research to support product strategy and prioritization.
● Generating data-backed insights to drive feature enhancements, product experiments, and business decisions.
● Tracking post-launch impact by measuring adoption, engagement, retention, and ROI of new features.
● Working with Data, Engineering, Business, and Ops teams to design and measure experiments (A/B tests, cohorts, funnels).
● Creating reports, visualizations, and presentations that simplify complex data for stakeholdersand leadership.
● Supporting the product lifecycle with relevant data inputs during research, ideation, launch, and optimization phases.
What we are looking for:-
● Bachelor’s degree in engineering, statistics, business, economics, mathematics, data science, or a related field.
● Strong analytical, quantitative, and problem-solving skills.
● Proficiency in SQL and ability to work with large datasets.
● Experience with data visualization/reporting tools (e.g., Excel, Google Sheets, Power BI, Tableau, Looker, Mixpanel, GA).
● Excellent communication skills — able to turn data into clear narratives and actionable recommendations.
● Ability to work collaboratively in cross-functional teams.
● Passion for product, user behavior, and data-driven decision-making
● Prior internship or work experience in product analytics, business analysis, consulting, or growth teams.
● Familiarity with experimentation techniques (A/B testing, funnels, cohorts, retention metrics).
● Understanding of product management concepts and tools (Jira, Confluence, etc.).
● Knowledge of Python or R for data analysis (optional but beneficial).
● Exposure to consumer tech, mobility, travel, or marketplaces. .
- Candidate Must be a graduate from IIT, NIT, NSUT, or DTU.
- Need candidate with 1–2 years of pure Product Analyst experience is mandatory.
- Candidate must have strong hands-on experience in Product + Data Analysis + Python.
- Candidate should have Python skill on the scale of 3/5 at least.
- Proficiency in SQL and ability to work with large datasets.
- The candidate must experience with A/B testing, cohorts, funnels, retention, and product metrics.
- Hands-on experience with data visualization tools (Tableau, Power BI, Looker, Mixpanel, GA, etc.).
- Candidate must have experienece in Jira.
CoinFantasy is looking for an experienced Senior AI Architect to lead both the decentralised protocol development and the design of AI-driven applications on this network. As a visionary in AI and distributed computing, you will play a central role in shaping the protocol’s technical direction, enabling efficient task distribution, and scaling AI use cases across a heterogeneous, decentralised infrastructure.
Job Responsibilities
- Architect and oversee the protocol’s development, focusing on dynamic node orchestration, layer-wise model sharding, and secure, P2P network communication.
- Drive the end-to-end creation of AI applications, ensuring they are optimised for decentralised deployment and include use cases with autonomous agent workflows.
- Architect AI systems capable of running on decentralised networks, ensuring they balance speed, scalability, and resource usage.
- Design data pipelines and governance strategies for securely handling large-scale, decentralised datasets.
- Implement and refine strategies for swarm intelligence-based task distribution and resource allocation across nodes. Identify and incorporate trends in decentralised AI, such as federated learning and swarm intelligence, relevant to various industry applications.
- Lead cross-functional teams in delivering full-precision computing and building a secure, robust decentralised network.
- Represent the organisation’s technical direction, serving as the face of the company at industry events and client meetings.
Requirements
- Bachelor’s/Master’s/Ph.D. in Computer Science, AI, or related field.
- 12+ years of experience in AI/ML, with a track record of building distributed systems and AI solutions at scale.
- Strong proficiency in Python, Golang, and machine learning frameworks (e.g., TensorFlow, PyTorch).
- Expertise in decentralised architecture, P2P networking, and heterogeneous computing environments.
- Excellent leadership skills, with experience in cross-functional team management and strategic decision-making.
- Strong communication skills, adept at presenting complex technical solutions to diverse audiences.
About Us
CoinFantasy is a Play to Invest platform that brings the world of investment to users through engaging games. With multiple categories of games, it aims to make investing fun, intuitive, and enjoyable for users. It features a sandbox environment in which users are exposed to the end-to-end investment journey without risking financial losses.
Building on this foundation, we are now developing a groundbreaking decentralised protocol that will transform the AI landscape.
Website:
Benefits
- Competitive Salary
- An opportunity to be part of the Core team in a fast-growing company
- A fulfilling, challenging and flexible work experience
- Practically unlimited professional and career growth opportunities
ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business. The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.
ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.
Must have-
- Knowledge of Docker
- Knowledge of Terraforms
- Knowledge of AWS
Good to have -
- Kubernetes
- Scripting language: PHP/Go Lang and Python
- Webserver knowledge
- Logging and monitoring experience
- Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.
- Build and maintain highly available production systems.
- Must know how to choose the best tools and technologies which best fits the business needs.
- Develop software to integrate with internal back-end systems.
- Investigate and resolve technical issues.
- Problem-solving attitude.
- Ability to automate test and deploy the code and monitor.
- Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectation.
- Lead and guide the team in identifying and implementing new technologies.
Skills that will help you build a success story with us
- An ability to quickly understand and solve new problems
- Strong interpersonal skills
- Excellent data interpretation
- Context-switching
- Intrinsically motivated
- A tactical and strategic track record for delivering research-driven results
Quick Glances:
- https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
- https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
- https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page
ANAROCK Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients, while delivering financially favorable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Key job responsibilities
- You will own multiple global products, and help create and drive the overall strategy, vision, and roadmap for each.
- You will have a high degree of ownership over critical features and the overall customer experience.
- You will be customer obsessed and technology savvy, with a deep passion toward improving existing solutions and finding newer opportunities.
- You will take up and deliver on innovative/emerging technology options, and work closely with multiple teams.
- You will contribute to engineering discussions around technology decisions and strategy related to your products.
- You will embrace ambiguity with critical and analytical thinking, obtain buy-in from a diverse set of stakeholders and senior executives, and drive end-to-end product management.
Basic Qualifications
- 5+ years of product management experience.
- Strong written and verbal communication skills, and experience presenting to senior executives and external stakeholders.
- Proven proficiency in Product Design.
- Demonstrated ability to conceptualize, launch and scale new products in a fast-paced entrepreneurial environment.
- Demonstrated success working with a wide set of stakeholders - engineering, design, field operations, Operations, Marketing, Sales etc.
- Strong technical acumen and understanding of emerging technologies
Skills that will help you build a success story with us
- An ability to quickly understand and solve new problems
- Negotiation and conflict management
- Strong interpersonal skills
- Excellent data interpretation
- Stress tolerance
- Context-switching
- Intrinsically motivated
- A tactical and strategic track record for delivering research-driven results
- Ability to motivate and lead a team and manage multiple requirements
- Innovative and people management with an understanding Competitive Analysis.
- Ready to travel, as required
Quick Glances:
- https://www.anarock.com/aboutus">What to look for at Anarock
- https://www.linkedin.com/company/anarock-technology/">Who are we A glimpse of Anarock Tech, know us better
- https://www.anarock.com/news-and-media">Anarock - Media – Visit our media page
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, colour, religion, caste, gender identity/expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.
-
Development of automation scripts and pipelines for deployment and monitoring of new production environments.
-
Development of automation scripts for upgrades, hotfixes deployments and maintenance.
-
Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.
-
Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.
-
Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.
-
Write Knowledge articles to document known issues and best practices.
-
Conduct regression tests to validate solutions or workarounds.
-
Work in a globally distributed team.
What achievements should you have so far?
-
Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.
-
Experience with containerization, deployment, and operations.
-
Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).
-
Good experience with Linux systems and Shell scripting.
-
Basic cloud experience, preferably oriented on MS Azure.
-
Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).
-
Good Networking skills and experience.
-
Having Terraform or CloudFormation knowledge will be considered a plus.
-
Ability to analyze a task from a system perspective.
-
Excellent problem-solving and troubleshooting skills.
-
Excellent written and verbal communication skills; mastery in English and local language.
-
Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
As a VP Finance, you will be responsible for preparing financial modeling, structures, financial information, information memorandum, etc as per the need of the management, investors, rating agency and bankers.
What you will do:
- Handling IR Desk
- Handling banking relationships across the consortium of bankers
- Handling relationship with Rating Agency
Desired Candidate Profile
What you need to have:- BCom, MBA or CA
- Min 5 to 7 years of relevant experience
- Hands on experience in Microsoft Excel, PowerPoint and Financial Analysis
- Excellent knowledge of law and finance
• Professional Experience with HTML, CSS, JavaScript is required
• Experience with JavaScript-based MVC frameworks, especially AngularJS / Vue Js/
similar frameworks is required.
• Knowledge of RESTful services, especially NodeJS is required
• Experience in TypeScript, Git, and unit tests is required
• Proficiency with Object-Oriented design principles and working knowledge of Linux OS.
• Ability to articulate and quickly adopt development best practices.
• Excellent organizational and communication skills
• Willingness to work as a member of a team, including participating in peer code reviews
and maintaining project and operational documentation.
• Ability to work as part of a geographically diverse team
• Ability to communicate with both technical and non-technical people
• B. Tech or M. Tech in Computer Science or equivalent







