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Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred
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Employment Type
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Role : DevOps Engineer
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Location : Bangalore. 5 Days Working.
Education Qualification : Tech/B.E for Tier-1/Tier-2/Tier-3 Colleges or equivalent institutes
Skills :- DevOps Engineering, Ruby On Rails or Python and Bash/Shell skills, Docker, rkt or similar container engine, Kubernetes or similar clustering solutions
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- Good Knowledge on scripting languages like ruby, python or bash.
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Location: Pune, India
We're seeking an experienced engineering leader to join our award-winning, talented team, building the next generation automated drone applications for our global customers. This is a technical hands-on management position. Primarily you will be responsible for application development and project delivery for a portfolio of applications within the Enterprise Contact Center. This is a playing coach role, which encompasses people management, technical/ functional expertise, and relationship/stakeholder management.
About FlytBase
FlytBase is a 4-year old, venture-funded, high growth startup – a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.
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6+ years of hands-on experience in designing, developing web applications.
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Experience designing, developing and supporting REST services.
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Practitioner of unit testing, data structuring, profiling, performance tuning and debugging.
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Ability to deal with ambiguities effectively (Technology, People, Process, or Partner).
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Must be able to mentor team members and partners to accomplish project and departmental goals and objectives.
What Will I Earn?
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fitness and alignment with FlytBase’s long-term business strategy.
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Fast-paced startup culture
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Hacker mode environment
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Enthusiastic and approachable team
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Professional autonomy
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Strong meritocracy
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Zero bureaucracy
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Company-wide sense of purpose
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Flexible work hours
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Informal dress code
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- Basic knowledge of NodeJS
- Basic understanding on Progressive Web Applications will be well appreciated
- Advanced knowledge in WebPack and other basic tools to work with Javascript nowadays (Git, npm, etc ...)
- Knowledge and experience in the development of unit tests for VueJS (no matter the library or framework)
- Good Knowledge on Optimizing performance and browser compatibility is always at the top of your mind
Skills Required:
VueJS, AngularJS, ReactJS, NodeJs, Webpack, CSS, HTML5
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· Accelerate customer adoption by identifying specific customer segments and industry verticals in West to approach with a value proposition for using Amazon web services platform.
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The right person will possess 10-15 years of experience in IT sales
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Preferred Qualifications
Minimum Qualification
BA/BS
Engineer/MBA Preferred
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