
Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred

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Experience : 3 to 15 years
Location : Pune/Bangalore
Type of Employment : Permanent
Role : ServiceNow ITX
Qualification : B.E Computer or IT / MCS/ MCA equivalent
Job Overview :
The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.
Key Responsibilities :
· Support and maintain all technical aspects of ServiceNow platform.
· Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development
· Owns the requirement gathering sessions collaborating with various stakeholders.
· Convert user stories into technical solutions.
· Possess the ability to work independently with minimal management supervision
· Testing of new and existing functionality
· Documentation of new and existing process
· Train end users/stakeholders
Experience and Skills Required :
· Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )
· Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.
· Experience with Now mobile app.
· Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery
· Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.
· Experience of Scoped application and Service Portal
· Should have good understanding about domain separation
· Excellent Analytical, Logical, communication and problem-solving skills
· Should have ServiceNow CSA (Certified System Administrator)
· ServiceNow Certified Application Developer
Nice to Have :
· ITIL certified
· Relevant ServiceNow Certified Implementation specialist
· Adherence to agile development methods like SCRUM
07-13 years as an Oracle DBA with production support experience, including Oracle 10g and 11g.
07-13 years of experience as an Oracle Apps DBA with Oracle EBS 11.5.10 and R12
Strong understanding of Oracle RDBMS architecture
Hands-on experience with implementation, upgrade, and tuning of:
Large Oracle EBS environments, Oracle EBS in a production environment; throughout all stages of the lifecycle
Enterprise Manager Grid Control
Backup and recovery concepts, including RMAN
Oracle R12, Oracle RAC
Patch assessment and application in an EBS environment with activation of different modules
Performance Tuning (ie. Sql Queries)
Proven experience with multiple operating systems: Linux/Unix/Solaris/Windows
Strong verbal, written, organizational and documentation skills.
Ability to provide accurate and realistic effort estimates, commit and deliver accordingly
Ability to work in a fast paced environment with occasional non-business hours (evenings and weekends) flexibility and able to prioritize and juggle multiple projects.
Ability to work productively in a team environment and participate as a positive and cooperative team member.
MS in CS or BS/ BA in Computer Science with five years of relevant work experience.
Candidates should be flexible for Night shifts/Weekend Shifts
Preferred Skills:
Experience with Engineered Systems (ie. ODA's)
Oracle Data Guard
Oracle RAC/Multitenant architecture . WebLogic . OEM 13c/12c
R12.2 Upgrade Experience on multiple projects
Experienced with Oracle Identity Management product suite
Immediate Joiners preferred
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Greetings..
We have requirement for Integration Specialist/Implementation specialist/Technologist.
Location: Navi Mumbai(base)
ready to travel to US for project work
We have Multiple requirements for the US project
The candidate should have B1/B2 visa
Ready to relocate to Mumbai
Should have experience either on Hyper V or HL7 or Pacs
• Hands-on experience in Azure.
• Build and maintain CI/CD tools and pipelines.
• Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RARA Now.
• Continuously improve code quality, product execution, and customer delight.
• Communicate, collaborate and work effectively across distributed teams in a global environment.
• Operate to strengthen teams across their product with their knowledge base
• Contribute to improving team relatedness, and help build a culture of camaraderie.
• Continuously refactor applications to ensure high-quality design
• Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
• Excellent bash, and scripting fundamentals and hands-on with scripting in programming languages such as Python, Ruby, Golang, etc.
• Good understanding of distributed system fundamentals and ability to troubleshoot issues in a larger distributed infrastructure
• Working knowledge of the TCP/IP stack, internet routing, and load balancing
• Basic understanding of cluster orchestrators and schedulers (Kubernetes)
• Deep knowledge of Linux as a production environment, and container technologies. e.g., Docker, Infrastructure as Code such as Terraform, and K8s administration at large scale.
• Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, and CI/CD.
He/she should have the research quality with the required skillset.
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