
Technical Support Lead
at Our client company is into Computer software. (YB1)
- Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
- Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
- Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
- Develop and contribute to internal and external knowledge bases
- Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
- Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You'll need:
- Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
- Entrepreneurial spirit and are not afraid to take on new challenges
- Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
- Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
- Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
- 12+ years in a technical support role required
- Prior experience as a technical lead preferred

Similar jobs
Oister Global (www.oisterglobal.com) is India’s premier Alternative Assets Manager. We combine robust diligence, deep domain expertise, and an extensive network to create high quality private market opportunities for our investors.
We are seeking a Senior Backend Developer who will be pivotal in architecting and developing scalable, reliable backend systems from scratch. You will work closely with product managers, designers, and other engineers to build new products, design backend architectures, and ensure high performance and responsiveness of the systems. This role requires strong backend fundamentals, cloud experience, a deep understanding of databases, and a passion for system design and architecture.
Key Responsibilities:
● Product Development: Architect, design, develop, test, and deploy new backend products and features from scratch.
● System Design: Take ownership of system design and architecture decisions for new modules, ensuring scalability, reliability, and security. ● API Development: Build efficient and reusable APIs and backend services using Node.js.
● Database Management: Design data models, optimize queries, and manage MongoDB clusters efficiently.
● Cloud Management: Deploy, maintain, and optimize services on AWS, ensuring high availability and performance.
● Best Practices: Maintain coding standards, ensure code reviews, and champion best practices in security, testing, and maintainability.
● Collaboration: Work closely with frontend developers, product managers, QA, and other cross-functional teams to define, design, and ship new features.
● Performance Optimization: Monitor system performance and ensure system uptime and responsiveness.
● Mentorship: Provide guidance and mentorship to junior developers as required.
● Documentation: Maintain thorough documentation of systems, processes, and best practices. Must-Have
Qualifications:
● Education: Bachelor’s degree in computer science, Software Engineering, or a related technical field.
● Experience: 4–5+ years of hands-on backend development experience.
● Expertise in: Node.js (Express.js, Nest.js or similar frameworks) MongoDB (including indexing, replication, sharding concepts) AWS Services (EC2, S3, Lambda, RDS, API Gateway, CloudWatch, IAM, etc.) Proficient in: System design principles Microservices architecture Event-driven architecture Strong understanding of: RESTful APIs.Authentication and authorization best practices (OAuth, JWT) Experience with: CI/CD pipelines Docker and containerization principles Hands-on experience in: Building scalable, distributed, and fault-tolerant systems Good knowledge of : Logging, monitoring, and debugging distributed applications
Category: Software Development
Type: Internship (Remote)
Location: Remote (India)
Time Zone: GMT+05:30 (Asia/Kolkata)
Experience Range: 2 - 4 years (preferred)
Salary: ₹0L - ₹20L per year (based on skills & experience)
ESOPs Available: Yes
Job Description:
The Standard School of Machine Learning (TheSSML) is seeking a Generative AI Intern to work on cutting-edge AI research, model development, and applications in generative models. This is an exciting opportunity to gain hands-on experience in AI-driven content creation, large language models (LLMs), and deep learning-based image/video generation.
Key Responsibilities:
- Research and develop Generative AI models (GANs, VAEs, LLMs, Stable Diffusion).
- Fine-tune large language models (LLMs) for text generation and automation.
- Work on AI-based image, video, and audio generation using deep learning techniques.
- Optimize AI models for performance, scalability, and real-world applications.
- Collaborate with researchers and engineers to improve AI-based creative tools.
- Experiment with prompt engineering and prompt tuning for LLMs.
- Work with Google Vertex AI, AWS, or Azure AI to deploy models.
Must-Have Skills:
- Python, TensorFlow, PyTorch
- Machine Learning & Deep Learning (GANs, VAEs, Transformers)
- NLP & LLMs (GPT, BERT, Stable Diffusion, DALL·E)
- Data Preprocessing & Model Optimization
- Prompt Engineering & AI Content Creation
Good-to-Have Skills:
- Experience with MLOps and AI model deployment
- Knowledge of computer vision and multimodal AI models
- Familiarity with vector databases & retrieval-augmented generation (RAG)
Why Join Us?
- Work on real-world AI projects in a fast-paced research environment.
- Mentorship from industry experts in AI/ML.
- Opportunity to transition into a full-time role based on performance.
- BTech, BE, BS degree in Computer Science, a similar technical field of study, or equivalent practical experience.
- 6+ years experience in web and software development.
- 3+ years of experience with the microservices architecture.
- At least 1 year of experience in leading a team.
- Demonstrated experience in Node, Mongo, Python2/3, Express, ReactJS.
- Experience with testing frameworks like Mocha, Jest, Jasmine etc.
- Experience with asynchronous messaging using RabbitMQ/Apache Kafka.
- Ability to work independently and multi-task effectively.
- Flexible and willing to accept a change in priorities as necessary.
- Strong attention to detail.
Design and build applications, bug fixing and improving application performance.
- Delegate tasks and achieve daily, weekly, and monthly goals.
- Enforce processes to improve productivity of the team.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work on continuously discovering, evaluating, and implementing new technologies to maximize
development efficiency.
Minimum of 8 years of experience of which, 4 years should be of applied data mining
experience in disciplines such as Call Centre Metrics.
Strong experience in advanced statistics and analytics including segmentation, modelling, regression, forecasting etc.
Experience with leading and managing large teams.
Demonstrated pattern of success in using advanced quantitative analytic methods to solve business problems.
Demonstrated experience with Business Intelligence/Data Mining tools to work with
data, investigate anomalies, construct data sets, and build models.
Critical to share details on projects undertaken (preferably on telecom industry)
specifically through analysis from CRM.
Job Description
- 4-5 years of overall experience and 2+ years of experience as full stack developer with skills on Python, Javascript and databases.
- Excellent programming skills and hands-on experience in Python, Java Script, HTML, and CSS.
- Experience of working in Data Science domain is an advantage, but not mandatory.
- Ability to positively contribute to a team and willingness to quickly complete large volumes of work with high quality.
- Excellent analytical and critical thinking skills.
- Excellent verbal and written communication skills.
- BE/BTech or MCA Degree or any graduate with desired skills.
This new age venture has handled over 8,00,000 invoices, assisting over 5,000 suppliers through 10,000 investors in 36 locations across India. Backed by Sequoia Capital, Prime Venture Partners and Tiger Global Management this fintech startup helps in fast and secured transactions without the hassle of collaterals.
As a Enterprise Marketing Manager, you will be responsible for strategising and driving marketing efforts for individual products aligning with the company's goals and objectives.
What you will do:
- Planning, developing, implementing and monitoring the business marketing strategies for the assigned products
- Monitoring trends, developing a feasible marketing plan and ensuring its successful implementation
- Owning product PnL through entire product lifecycle
- Using multiple integrated channels including, but not limited to content-led inbound marketing techniques with support from content team, email campaigns and newsletters, digital and paid activity with support from the digital marketing teams, video, webinars and other forms of brand awareness activities
- Designing and coordinating marketing efforts across channels
- Liaisoning with key business stakeholders, the wider marketing team and partners/ agencies to support the overall marketing plan
Desired Candidate Profile
What you need to have:- 5-7 years of relevant experience in creating and executing successful B2B marketing efforts
- Bachelors/ Masters' degree in marketing or a related field
- Excellent verbal and written communication skills
- Strong analytical skills
- Prior startup/ fintech experience preferred
- Experience working with CRM and marketing automation platforms
About QuestionPro:
QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
- Develop from the ground up a modular architecture to support a web API
- Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
- Design and implement low-latency, high-availability, and performant applications
- Implement security and data protection
- Build exciting applications by utilizing updated technologies and architectural design patterns
- Ability to attract talent and build a team.
Skills & Requirements
Must-Have:
- Passionate about creating high-quality, flexible code
- Strong understanding of REST API principles and best practices
- Expertise in Java,
- Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
- Proficient with Git
- Proficient with front-end technologies JavaScript, CSS3 & HTML5
- Proficient in design patterns
- Good understanding of MVC architecture
Good To Have:
- Python, R, Docker, Kubernetes, ES6+
- Proficiency in ReactJS
- Any experience in ML/ NLP
Job Title: ERPNext Developer
Job Type: Full – Time
Location: Pune
Work Hours: 9: 00 AM to 6:00 PM
Min Salary: As per the Standard Market Rates
MAIN DUTIES/RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
The candidate will be required to Design, Configure, Build, Test, Deploy and Maintain ERPNext and Frappe based applications:
- Gathering technical requirements for internal and external customers.
- Creation of documentation for software development and testing.
- Participation and use of Agile development methodologies
- Drive continuous improvement in development and operations best practices
- Ability to convey complex information in both written and oral form to technical and non-technical audiences
Requirements
QUALIFICATIONS, EDUCATION, AND SKILLS:
Core qualifications:
- Excellent written and verbal communication skills
- Good interpersonal communication skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet development timelines
- Able to understand the complex business process and manage the project.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Hands-on experience in developing ERP applications from the ground up.
- Ability to follow standard engineering principles and practices
- Creative approach to problem-solving
- Working knowledge of object-oriented design and development skills.
- Commercial eCommerce portal development and maintenance is preferred.
- 1-5 years of Experince is mandatory.
Technical qualifications:
- Experience in Frappe, ERPNext, JS, MySQL, Python & Frappe based web development.
- Hands-on Product development over Frappe Framework, ERPNext
- Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design and development
- Experience with Scrum/Agile development methodologies
- OOP concepts and Backend Development Experience
- MySQL on MariaDB or equivalent
- Hands-on experience with hosting web application on Apache or NGINX
- Experience in UI/UX development for Web Applications is essential.
- Experience with one or more ERPNext Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project.
- Senior position requires experience with multiple modules of ERPNext.
- BS in computer science or technology equivalent preferred

