Technical Support Lead

Responsibilities:

• Understanding the flow of code and how it interacts with different components.
• Understanding project documents, customer demands, and product objectives to create and execute test cases.
• Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
• Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
• Handling technical communications and understanding the customers' systems.
• Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
• Noting all testing actions you have performed in daily and weekly reports.
• Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
• Researching test tools, methodologies, and trends and upgrading existing practices and processes.
• Managing the final quality on production release.

Eligibility Criteria:

Exp- 4-7 years

Notice period- Currently Serving

Mode of Work- Hybrid

Must have skills:

1. Should have good hands on Java (spring, DSA and Problem Solving)
2. Experience in API Testing- Rest Assured
3. Experience in Selenium

Requirements

Experience:

• 5-8 years of working experience in ML/Data science preferably from remote sensing background.
• Experience in leading a team of both data scientist and machine learning engineers to solve challenging problems preferably in the Infrastructure and Utilities domain using geospatial & remote sensing data.
• Statistical knowledge along with great proficiency in python
• Strong understanding and implementation experience of predictive modeling algorithms such as regressions, time series, neural networks, clustering, decision trees and heuristic models, with familiarity dealing with tradeoffs between model performance and business needs
• Experience combining user research and data science methodologies across multiple products within the business unit.
• Must have delivered multiple data science product(s) in production.

Minimum qualification:

• Advanced degree (MSc/PhD) in Computer Science, Economics, Engineering, Operations Research, Physics or Mathematics/Statistics preferred.

Competencies:

• Fantastic communication skills that enable you to work cross-functionally with business folks, product managers, technical experts, building solid relationships with a diverse set of stakeholders.
• The ability to convey complex solutions to a less technical person.
• Vast analytical problem-solving capabilities & experience.
• Bias for action.

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Web Developer Intern Require At Web Farm House Chokha. Web Farm Fouse is a startup and growing It Company.  Interns learn to apply responsive design, collaborate with teams, and contribute to projects using various web technologies. Interns might also troubleshoot issues, fix bugs, and learn to optimize code. 

Primary Skill

• UI (Vue JS or Angular JS)
• Server Side (Java or Python) & AWS serverless framework.
• Must have hands-on experience on serverless framework.
• Experience on AWS.
• Must have good experience on AWS (Overall knowledge, EC2 Volume, EC2 SecurityGroup, EC2 AMI, Lambda, S3, AWSbackup, CloudWatch, CloudFormation, CloudTrail, IAM, SecretsManager, StepFunction, CostExplorer, KMS, VPC/Subnet)
• Working experience on development/staging/production servers.
• Good testing and verification skills
• Knowledge on SSL certificates and encryption.

Secondary Skill

• Scripting using Python
• Good to have knowledge of identity management.

Soft Skills

• Excellent interpersonal, oral and writing communication skills.
• Strong Analytical and Problem-solving skills.
• Should have skills to understand and analysis customers requirements and expectations.
• Must have experience in interaction with customer
• Work experiences with international cross-culture teams (Good to have)

Thirumoolar software is seeking talented AI researchers to join our cutting-edge team and help drive innovation in artificial intelligence. As an AI researcher, you will be at the forefront of developing intelligent systems that can solve complex problems and uncover valuable insights from data.

Responsibilities:

Research and Development: Conduct research in AI areas relevant to the company's goals, such as machine learning, natural language processing, computer vision, or recommendation systems. Explore new algorithms and methodologies to solve complex problems.

Algorithm Design and Implementation: Design and implement AI algorithms and models, considering factors such as performance, scalability, and computational efficiency. Use programming languages like Python, Java, or C++ to develop prototype solutions.

Data Analysis: Analyze large datasets to extract meaningful insights and patterns. Preprocess data and engineer features to prepare it for training AI models. Apply statistical methods and machine learning techniques to derive actionable insights.

Experimentation and Evaluation: Design experiments to evaluate the performance of AI algorithms and models. Conduct thorough evaluations and analyze results to identify strengths, weaknesses, and areas for improvement. Iterate on algorithms based on empirical findings.

Collaboration and Communication: Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to integrate AI solutions into our products and services. Communicate research findings, technical concepts, and project updates effectively to stakeholders.

Preferred Location: Chennai

PHP Developer:

Responsibilities:

• Gathering & Understanding customer requirements.
• Design, code, test, debug and document software according to the functional requirements.
• Write clean, well structured code with proper abstraction and reusability.
• Work independently and deliver projects under tight deadlines.

What makes you the best fit:

• Exceptional programming skills with strong fundamentals in OOPS, MVC and ORM.
• Good knowledge of PHP, Core PHP, Laravel, CodeIgniter, zend, Shopify, HTML, CSS, Javascript, AJAX, JSON and Rest APIs.
• Proficient with code versioning tools like GIT.
• Must have experience in payment gateway, video streaming and image manipulation.
• Basic knowledge of any JS frameworks like Vue, React, Angular.
• Must be able to work independently and perform under strict deadlines.
• Must be a good team player and has good problem solving skills.

This person MUST have:
 

• B.E Computer Science or equivalent
• Cloud architect with hands on development background.
• Build a collaborative relationship with different stakeholders
• Experience on React JS and Python Programming
• Exposure to Python/Django +  NodeJS + ReactJS
• Ensure and drive completions of all committed tasks and deliverables
• Run daily stand-ups and bring teams into an agile cadence of frequent iterations
• Increase team productivity by removing obstacles and keeping processes lean.
• Able to prioritise different tasks and communicate it to the different verticals of the organisation.
• Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
• with a focus on simplification and productivity.
• Excellent written and oral business communication and people skills
•  

Experience:

• Min 7 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location:

• Remote 

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.