Content Writer

Job Title : ServiceNow Senior Developer / SNOW Engineer

Experience : 6+ Years

Location : Hybrid (Client office visit 3 times/month – Noida / Bengaluru / Pune / Hyderabad / Chennai)

Contract Duration : 6 Months (Extendable)

Job Summary :

We are looking for an experienced ServiceNow Senior Developer to lead technical development and configuration activities across multiple ServiceNow modules. The candidate should be capable of driving end-to-end implementation, customization, integrations, and platform enhancements while collaborating with cross-functional teams.

Mandatory Skills :

ServiceNow Development, ITSM, HRSD, CSM, SPM, CMDB, ITIL, ServiceNow AI, IntegrationHub, Flow Designer, REST APIs, Service Catalog, Business Rules, Client Scripts, ServiceNow Certifications.

Key Responsibilities :

• Lead development and configuration activities within the ServiceNow platform.
• Design, develop, and implement solutions across ServiceNow modules.
• Build workflows, integrations, automations, and platform customizations.
• Manage CMDB, ITIL processes, and platform best practices.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions.
• Take ownership of technical delivery and support team initiatives.

Required Skills :

• 6+ years of hands-on ServiceNow development and configuration experience.
• Strong experience in ITSM, HRSD, CSM, SPM, CMDB, and other ServiceNow modules.
• Experience with ServiceNow AI capabilities and integrations.
• Strong understanding of ITIL processes.
• ServiceNow certifications are mandatory.
• Self-driven mindset with strong ownership and problem-solving skills.

Preferred Skills :

• Exposure to the US Healthcare domain.
• Ability to adapt and work across multiple responsibilities as required.

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Position - HR 

Experience - 1-2 Years

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

What we want you to do

• This role will comprise 70% TA & 30% of either functions (Admin/HR-Ops/Employee Engagement) depending upon the candidates skill set..
• Work with different department heads to understand the hiring requirement 
• Curate Job posts on Various platform 
• Recording keeping of resumes
• Maintain database of candidates
• Screen Resume as per requirement of the role. 
• Speaking to potential candidates & explaining them the JD
• Schedule Interviews via online meeting portals or face to face interviews.
• Ensure timely feedback from the interview panels. 
• Keep good rapport with the candidates.
• Closing the hiring process

What are we looking in you

• Graduate or PG degree in Human Resources Management or a relevant field
• Prior experience as an HR Recruiter
• Sound knowledge of all HR processes (e.g. recruitment, training, talent management ,etc.)
• Experience with resume databases and ATS
• Sound knowledge of the end to end recruitment process.
• Strong verbal as well as written communication skills. Good proficiency in English. 
• Exceptional time-management and organizational skills

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

• Hands-on expertise in managing technical teams and work closely with business stakeholders
• Should be familiar with card testing and POS ecosystem.
• Experience with designing APIs and building platform integrations in Commerce, POS, FinTech and Payments
• Payment’s domain experience.
• Extensive experience on Base24 & SWITCH part for payment format.
• Exposure on ISO8583 Messaging system.
• API understanding and creation.
• Working knowledge on cryptographic algorithms (RSA, EC, AES, SHA variants), TLS/SSL protocols. C Symetric and A symetrics, K.M.S.
• Digital Payments technical knowledge - QR/ POS/ UPI/ BQR
• Understanding of CI/CD pipelines, Kubernetes, containerization, Docker
• Must have strong technical skills in Android APK and iOS development Concept and Web services.
• Supportability, monitoring, ops in general.
• Accurate cost models to deploy and operate
• Extensive experience in TLOG’s, data integration with downstream applications, and impact of POS changes on different financial, legal, compliance, loss prevention, etc. applications.
• Extensive experience with payment systems 7861 (EMV, payment middleware, encryption, tokenization, settlement, offline scenarios,).
• Extensive experience with different types of payment methods including credit, debit, gift cards (Both closed loop and open loop), PLCC, PayPal, AliPay, checks, etc. as well as different payment form factors like Tap N Go, contactless, swipe, EMV, Mobile, etc.
• Extensive experience with payment devices (pin pads, printers, registers, scanners).
• Experience in Node.js / Java / Python, building REST APIs, with experience/exposure to front end stack like JavaScript & React / Angular. 
• Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB), Redis/Memcache/Aerospike.
• Experience in messaging tools like Kafka/AWS Kinesis etc...
• Design expertise for performance, scalability, fault tolerance and high availability

• Experience with POS systems and Payments domain.
• Demonstrated experience for systems architecture, design, and integration for POS systems
• Java and/or Node.js. Experience building micro services (REST APIs) using Node.js
• Experience with one or more RDBMS databases like MySql, PostGreSQL
• Experience with one or more NoSQL databses like MongoDB, Cassandra, DynamoDB, Aerospike, Elastic Search, Redis, neo4j etc.,
• Caching technologies like: Redis, Elasticache,
• Cloud Providers like: AWS/ Google Cloud / Azure
• CI / CD : Jenkins, Docker, Kubernete
  

Synactive India Pvt Ltd is seeking a dynamic and driven Technical Sales Executive to join our team. In this role, you will bridge the gap between our technical products and the needs of our clients, working closely with them to offer tailored solutions that drive business growth. You will be responsible for understanding our product offerings, engaging with prospective customers, conducting demos, and closing sales.

Key Responsibilities:

• Identify, prospect, and engage potential clients to introduce Synactive's product offerings.
• Conduct technical presentations and product demonstrations that effectively communicate the value and features of our solutions.
• Collaborate with clients to understand their technical requirements, presenting customized solutions that address specific business needs.
• Develop and maintain strong client relationships, focusing on long-term engagement and customer satisfaction.
• Work with cross-functional teams to ensure customer needs are met post-sale, including onboarding and support.
• Use CRM tools to track sales activities, pipeline management, and performance metrics.

Required Skills:

• Proven experience in technical sales or a similar role within the IT industry.
• Strong knowledge of relevant technologies (SaaS, cloud solutions, or other tech products).
• Excellent communication, negotiation, and relationship-building skills.
• Ability to explain technical features to both technical and non-technical audiences.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and other sales tools.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 2+ years of experience in technical sales or similar role preferred.
• Strong analytical, presentation, and problem-solving skills.

Telesales Representative Responsibilities:

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.

About the job:

We are looking for a highly skilled computer programmer as a Tech-Cofounder who is comfortable with both front and back-end programming. You will be responsible for developing & designing a project/product from conception to final product, requiring good organizational skills and attention to detail.

Responsibilities:

• Bridge functional abilities and other company's resources to improve efficiency.
• Additionally, ensure collaboration between workers is easier and optimizes the company's inside IT processes/infrastructure.
• Developing the product vision.
• Designing user interactions on web pages. Selecting a technology stack, designing the application architecture, setting up a scalable cloud-based infrastructure (as well as choosing the cloud service provider), and testing the application.
• Creating servers and databases for functionality. Make sure that the company's data is protected.
• Ensuring cross-platform optimization for mobile phones.
• Responsible for developing a minimum viable product (MVP) in the shortest time possible.
• Ensuring responsiveness of app
• Conception to finished product.
• Designing and developing APIs.
• Working alongside graphic designers for web design features.
• Strong visualization to thoughtfully process business needs and mitigate those under core functionalities of the application.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Requirements:

• Strong organizational and project management skills with Product Management experience is desirable.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Nodejs.
• Familiarity with database technology such as MySQL and MongoDB.
• Good problem-solving & leadership skills.
• Attention to detail.
• A flawless executor with an entrepreneurial spirit.

Desired Skills and Experience:

• Building cross-platform hybrid applications
• Experience and knowledge in developing Ecommerce applications and video streaming.
• Experience in MERN stack is a plus
• Experience in deploying production ready codes
• Experience in CI/CD pipelines
• Previous working experience is not mandatory as long as you know how to build & move the ship.

• Bachelors degree in Software Engineering, Computer Science, Information Technology or related
• Previous work experience as a Manual Testing in OTT Platform - MUST
• Complete understanding of STB, Set up box (MUST)
• Understanding of testing protocols
• Good analytical and troubleshooting skills
• Attention to detail
• Strong communication skills