Content Writer

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot system, application, and connectivity issues.
• Set up email accounts, user access, and system permissions.
• Monitor and maintain IT assets and inventory records.
• Assist in onboarding and offboarding employees by provisioning and deactivating IT resources.
• Ensure timely resolution of support tickets and user requests.
• Coordinate with vendors for hardware repairs and replacements.
• Maintain data backups and assist in implementing security measures.
• Document IT procedures, configurations, and troubleshooting steps.
• Support office networking, internet connectivity, and communication systems.
• Ensure compliance with company IT policies and security standards.

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Key Responsibilities

• Provide technical leadership in the design, development, and delivery of scalable, high-performance software systems.
• Partner with product managers, architects, and cross-functional teams to define technical strategy and ensure alignment with business objectives.
• Lead by example in writing high-quality, testable, and maintainable code.
• Drive best practices in software engineering, including code reviews, system design, and performance optimization.
• Mentor and guide engineers across teams, fostering a culture of technical excellence and continuous learning.
• Evaluate and introduce new technologies, tools, and frameworks to improve productivity, scale and system robustness.

Required Skills & Qualifications

• Strong foundation in computer science fundamentals: data structures, algorithms, and functional programming techniques.
• Expertise in Scala, with strong preference for functional programming.
• Solid experience in software design, implementation, and debugging, including inter-process communication and multi-threading.
• Hands-on experience with distributed systems and event-driven architectures.
• Familiarity with databases (Postgres preferred).
• Proficiency with Apache Kafka for messaging and persistence.
• Working knowledge of Python for unit and integration testing.
• Basic to intermediate experience with Ansible for automation.
• Strong problem-solving, analytical, and communication skills.

Nice-to-Have / Bonus Skills

• Experience with modeling in YANG.
• Experience with Scala libraries such as Cats Effect (2/3), Monix, and Akka.
• Experience working in Agile/Scrum environments.

What We Offer

• Opportunity to work on cutting-edge technologies in a collaborative environment.
• A role with strong ownership, technical influence, and visibility across teams.
• Competitive compensation and benefits.

• Manage large amounts of incoming calls.
• Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems

Job Responsibilities:

The role is responsible for designing, coding, and modifying web apps, from layout to function and according to the specifications. Integrating data from various back-end services and databases.

Job Duties

• Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions, and standards.

• The position requires constant communication with colleagues.
• Experience in working with distributed environments

• Deep expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery, and API.

Skills:

Proven working experience (2 years) in:

• Node.js

• Angular

• React

• Expertise in Infrastructure & Application design & architecture
• Expertise in AWS, OS & networking
• Having good exposure on Infra & Application security
• Expertise in Python, Shell scripting
• Proficient with Devops tools Terraform, Jenkins, Ansible, Docker, GIT
• Solid background in systems engineering and operations
• Strong in Devops methodologies and processes
• Strong in CI/CD pipeline & SDLC.

Greetings from VertexPlus Technology!

We are hiring a cake PHP developer for the Jaipur location. Who can join us on an immediate basis.

Skill st required- Cake PHP

Currently do Work from home.

Job Type: Full-time

Huge Requirements for Top MNC's!!

Walk in with Resume, walk out with offer letter,

One day interview process... two rounds of interview

Job Description :

• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply

• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives

• Industry:BPO / Call Centre / ITES

• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

• Role Category:Voice

• Role:Associate/Senior Associate

• Employment Type:Permanent Job, Full Time

About The company:

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Role and Responsibility – Sales Champion

• Identifies business opportunities by identifying prospects

• Sells products by establishing contact and developing relationships with

prospects; recommending solutions

• Outbound calling on data collected through lead generation activities /

secondary data sources

• Daily follow-ups on older leads and work on new leads

• Maintains quality service by establishing and enforcing organization

standards

• Must be energetic, well-spoken, eager to close sales deals and generate

revenue for the organization.

Role and Responsibility – Customer Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker

• Build sustainable relationships and trust with customer accounts through

open and interactive communication

• Identify and assess customers needs

• Service customer in finding the right tenant / house as per the requirement

of customer

• Dial outbound and attend inbound calls of customer and leads

• Use internal tools and methods to provide best possible service to the

customer

• Negotiate with leads on behalf of customer

• Keep customer up-to date on the progress of his account

• Follow communication procedures, guidelines and policies.

 Go extra mile to provide excellent customer service.

Regards

Sravani N S.

HR-Executive

Sarjapur Road.