IT Product Content Writer

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Pre-Sales Specialist – Server and Storage Portfolio

Company Name

Savex Technologies Pvt. Ltd.

Company Website

Corporate video -                https://www.youtube.com/watch?v=AVw5UY2N-X4&;t=15s

E - Brochure -                       https://www.digitaltechmedia.in/magazine/savex/savex.html

Website -                              www.savex.in

About us -                             http://www.savex.in/about-us.php

Branch Locations -              http://www.savex.in/branch.php

Company details

Savex Technologies Pvt ltd is the 3rd largest Information and communication technology distributor in India for diverse Business sectors. They provide services like Consulting and Technical Support, Demo Lab and testing, Marketplace fulfillment services, Financial Services, Reverse Logistics & warranty Management services, Supply Services, Online Store Services. They are leading players in the IT Infrastructure, Network Solutions, Security Solutions and Cybersecurity solutions domain.

Its a seasoned company operating for the last 35 years

Location: Mumbai - Narimanpoint office

Mode of Working: Work Form Office

Days of Working: 6 days a week (First 2 Saturdays are off and 3rd and 4th Saturdays are half days)

Responsibilities

Position Overview:

1. We are looking for a technically competent IMPLEMENTATION Specialist – Server and Storage Portfolio to support the channel sales team and partners in delivering technical solutioning for enterprise-grade hardware systems.
2. We have 3 positions
3. Implementation Experience on HPE Server and Storage
4. Implementation Experience on Hitachi Vistara Server and Storage
5. Implementation Experience on IBM Server and Storage

Key Responsibilities

• Provide technical solution expertise for the Server and Storage portfolio to partners and customers.
• Deliver technical demonstrations, POCs, and architecture designs.
• Enable partners through technical training and enablement sessions.
• Assist partners in responding to technical requirements in RFPs and proposals.
• Collaborate with OEM technical teams to understand hardware specifications, integrations, and deployments.
• Support partners in articulating technical solutions and differentiators to customers.

Skills Needed

Qualification: 

• Bachelor’s degree in engineering/computer science / IT.

Key Skills & Experience

• Implementation (Installation, Configuration, Deployment or upgradation) Experience on Server and Storage
• 3–6 years of Total Experience with 1-2 yrs of pre-sales or solution consulting experience in Servers and Storage.
• Strong technical understanding of servers, storage systems, networking devices, and infrastructure appliances.
• Ability to design hardware solution architectures and deployment plans.
• Strong communication, demo, and documentation skills.

Position: Finance & Account Manager

Job Type: Full-Time

Location: Mumbai

Job Overview:

This position will play a pivotal role in driving the company's finance department functions. You will lead a team & responsible for overseeing financial operations, strategic planning, and compliance within the company.

Responsibilities:

• Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
• Controlling Accounts Payable and Account Receivables.
• Responsible for implementing Finance Policies set by the management/Corporate Office.
• Hands-on experience with accounting software. Taking care of all the functions of finance operations.
• Strong control over revenue through various means and channels and reconciliation
• Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
• Day-to-day banking operations and fund planning & reporting to management.
• Working knowledge of TDS provisions, including the different sections under which TDS is deducted, TDS returns, and various TDS rates. Experience in quarterly and yearend E-TDS filings.
• Statutory compliances, including verification, calculation payment & filing of returns, e.g., GST, TDS, etc.
• Possess strong work ethics and good interpersonal and communication (written & oral) skills.
• Good analytical skills, embrace challenges & changes, initiative, and have a positive working attitude.

Preferred Qualifications:

• Chartered Accountant with 2+ years of experience in core accounting & finance managerial role in an IT/Technology/SAAS firm
• Industry Type: IT Services & Consulting
• Advance Excel Knowledge is must

About Us:

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India.

QuickSell:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/

DoubleTick:

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging,chatbots, and role-based access. For more details, check out our website: https://doubletick.io/

Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.

Job Description

Build and maintain bots on Azure platform.  Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

1. a) 5 years of experience in software development with clear understanding of the project life cycle
   b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
   c) Hands on experience with Machine Learning based chat bots
   d) Experience with Azure bot services like Text Analytics etc.
   e)Strong database skills and hands-on experience on databases like SQL Server/Oracle
2. f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
3. g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

1. h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
2. i) Knowledge of Python and NodeJS is a plus
3. j) Ability to design and optimize SQL Server 2008 stored procedures.
4. k) Experience with JQuery, CSS3, HTML5 or similar technologies.
5. l) Ability to adapt quickly to an existing, complex environment.

• Design technical specifications for RPA (Automation Anywhere) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Additional Information

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Job Description – Data Science  

Basic Qualification:

• ME/MS from premier institute with a background in Mechanical/Industrial/Chemical/Materials engineering.
• Strong Analytical skills and application of Statistical techniques to problem solving
• Expertise in algorithms, data structures and performance optimization techniques
• Proven track record of demonstrating end to end ownership involving taking an idea from incubator to market
•   Minimum years of experience in data analysis (2+), statistical analysis, data mining, algorithms for optimization.

Responsibilities

The Data Engineer/Analyst will

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
  
• Clear interaction with Business teams including product planning, sales, marketing, finance for defining the projects, objectives.
  
• Mine and analyze data from company databases to drive optimization and improvement of product and process development, marketing techniques and business strategies
  
• Coordinate with different R&D and Business teams to implement models and monitor outcomes.
  
• Mentor team members towards developing quick solutions for business impact.
  
• Skilled at all stages of the analysis process including defining key business questions, recommending measures, data sources, methodology and study design, dataset creation, analysis execution, interpretation and presentation and publication of results.
  

• 4+ years’ experience in MNC environment with projects involving ML, DL and/or DS
  
• Experience in Machine Learning, Data Mining or Machine Intelligence (Artificial Intelligence)
  
• Knowledge on Microsoft Azure will be desired.
  
• Expertise in machine learning such as Classification, Data/Text Mining, NLP, Image Processing, Decision Trees, Random Forest, Neural Networks, Deep Learning Algorithms
  
• Proficient in Python and its various libraries such as Numpy, MatPlotLib, Pandas
  
• Superior verbal and written communication skills, ability to convey rigorous mathematical concepts and considerations to Business Teams.
  
• Experience in infra development / building platforms is highly desired.
  
• A drive to learn and master new technologies and techniques.
  

Position: Lead Frontend Engineer

Location: Bangalore, IN (currently remote)

Employment: Full time

Who We Are?

EmptyCup is an interior design platform. Our goal is to make good interior design accessible. Learn more about us here: https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation

You can also checkout our https://emptycup.in/">website to know more about our product offering.

Job Description

• Use your passion and deep understanding of front-end technology to create high-impact and performant user experiences.
• Lead the most creative collaboration in a cross-functional team, having design, product, and frontend teams.
• Brainstorm features with product and design teams to influence decisions guided by the possibilities and limitations of the codebase as well as the current state of technology.
• Proactively perform code reviews and participate in architecture and design discussions.
• Adopt and ensure best practices while developing, testing, maintaining, and deploying code.

Requirements

An engineer passionate about front-end who can work on projects independently, collaborate across teams, and provide mentorship and guidance to others.

• Has an experience of 4-5 years in the work
• Experience with ReactJS (knowledge of internals is a plus)
• Well versed in HTML, CSS, and JavaScript, and in a variety of design patterns
• Experience with build tools like webpack, babel, etc.
• Understanding of core UI/UX concepts
• Hands on experience Rest API, Databases, Microservices, Architecture
• Understanding of front-end security and performance testing