AI Project Field Engineer

Job Title

Social Media Manager — SaaS / POS

Role Overview

We are looking for a creative, data-driven Social Media Manager to grow our online presence, build brand awareness, drive lead generation, and support customer success for our SaaS POS product. In this role you will own the strategy, content creation and execution of social media across relevant channels, collaborate across marketing, sales, product, and customer support, and use metrics to continuously improve engagement, reach, and conversion.

Key Responsibilities

• Develop and implement a comprehensive social media strategy aligned with company goals (brand awareness, customer acquisition, retention, support)
• Define the social media KPIs and track performance vs goals
• Create, curate, and publish engaging content (written, visual, video, live streams where applicable) tailored to each platform (e.g. LinkedIn, Twitter/X, Facebook, Instagram, YouTube, TikTok, etc.)
• Build and maintain a content calendar ensuring campaigns, product announcements, promotions, updates etc. are communicated on time
• Manage social media profiles and ensure consistency of tone, style, messaging, brand guidelines
• Monitor social media conversations, respond to customer queries, engage with followers, handle reputation / crisis management
• Collaborate with the product team to surface product announcements, feature updates, use-cases and translate technical features into customer-friendly content
• Work with sales / demand generation teams to integrate social media with lead gen efforts (e.g. supporting paid social, content offers, webinars, etc.)
• Coordinate with customer success/support teams to gather feedback, user stories, case studies, reviews, testimonials, and share relevant content
• Analyze social media data and metrics; produce reports (weekly / monthly / quarterly) to show performance, insights and recommendations
• Stay up-to-date with social media trends, platform updates, algorithm changes, emerging tools, and best practices, especially in the tech / POS / SaaS space

Required Skills & Qualifications

• 5+ years experience in social media management, preferably in SaaS, tech, POS, or related B2B space
• Proven track record of growing social followers / engagement / leads via organic as well as paid social media
• Deep familiarity with major social platforms (LinkedIn, X / Twitter, Facebook, Instagram, YouTube, TikTok etc.), understanding of what kinds of content works best where
• Strong writing & storytelling skills: ability to communicate technical or product concepts simply, clearly and engagingly
• Visual content skills: experience with basic design / video editing tools (or ability to work closely with designers / video editors)
• Analytical mindset: comfortable working with data (social media analytics tools, Google Analytics, etc.), using metrics to iterate and optimize strategies
• Excellent organizational & project management skills: managing content calendar, campaigns, deadlines
• Ability to work cross-functionally, sync with Product / Sales / Support teams

Preferred / Nice-to-Haves

• Experience with POS or payments / retail tech or hardware + software integration
• Experience running paid social campaigns (budgeting, targeting, optimization)
• Experience with social listening / brand sentiment tools
• Experience with community building (forums, user groups, online communities)
• Familiarity with ABM (account-based marketing) if company targets enterprise customers

Job Title: Salesforce Developer

Location: Pune, India (On-site - 5 days/week)

Experience: 4-5 years of relevant Salesforce development experience

We are seeking a highly skilled and experienced Salesforce Developer to join our dynamic team in Pune. The ideal candidate will have a strong background in developing robust and scalable Salesforce solutions, with a particular emphasis on Lightning Web Components (LWC), Apex, Visualforce, and Salesforce Integrations. This is an exciting opportunity for a motivated individual to contribute to impactful projects in a collaborative on-site environment.

Key Responsibilities:

• Design, develop, test, and deploy high-quality Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC).
• Lead and execute complex Salesforce integration projects, leveraging various integration tools and methodologies (REST, SOAP, middleware, etc.).
• Collaborate with business analysts, solution architects, and other developers to understand requirements and translate them into effective technical solutions.
• Perform code reviews to ensure best practices, code quality, and adherence to development standards.
• Troubleshoot and debug Salesforce applications, identifying and resolving issues efficiently.
• Stay up-to-date with the latest Salesforce features, best practices, and industry trends.
• Contribute to the continuous improvement of development processes and methodologies.
• Provide technical guidance and mentorship to junior developers (if applicable).

Required Skills & Experience:

• Mandatory: 4-5 years of hands-on experience in Salesforce development.
• Mandatory: Proficient in Lightning Web Components (LWC), with a strong portfolio of implemented LWC solutions.
• Mandatory: Expert-level knowledge of Apex programming language, including asynchronous Apex, trigger frameworks, and governor limits.
• Mandatory: Solid understanding and experience with Visualforce page development.
• Mandatory: Extensive experience with Salesforce Integrations, including understanding of various integration patterns (e.g., real-time, batch, asynchronous).
• Mandatory: Proven experience with Salesforce integration tools and methodologies (e.g., REST API, SOAP API, Platform Events, Change Data Capture, Middleware platforms like MuleSoft, Informatica, etc.).
• Strong understanding of Salesforce data model, security model, and declarative capabilities.
• Experience with Salesforce DX, Git, and other version control systems.
• Ability to write comprehensive unit tests and ensure high code coverage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Salesforce Developer Certifications (Platform Developer I, Platform Developer II) are highly preferred.

Hi,
We are hiring for the position of Technical Lead - Full Stack for one of our premium clients.

Skills: React JS, Node JS, Python, Golang, HTML, CSS, JavaScript, Angular, Typescript.

Location : Chennai

JOB DESCRIPTION :

- Strong analytical and problem-solving skills.

- Ability to work independently, learn quickly and be proactive.

- 10-14 years of hands-on experience working on Web Full Stack technologies, with at least 4-6 years of experience developing applications with/on React/NextJS, NoSQL, and REST APIs.

- Proficiency in JavaScript/TypeScript (ES6), NodeJS, HTML5, CSS3, CSS Preprocessors, Web-pack, Gulp.

- Client-side scripting and JavaScript frameworks - jQUery, ReactJS, Redux, Babel, JSX.

- Experience in designing high-performance REST APIs and associated data structures.

- Familiarity with developing microservices using containerization technologies such as docker, Kubernetes, etc.

- Working knowledge of git and using branches for development.

• Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc.
• Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups etc.
• Conduct business analysis and research to identify key metrics and opportunities for improvements
• Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories etc.
• Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities.
• Analyze the practicality of development requirements of new systems and upgrades to existing systems.
• Manage Project Scope and Scope creeps.
•  Raise Change Requests, interact with the Dev team and help in coming up with Impact analysis and estimates.
• Run the Capability Gaps analysis and deliver the report against it.
• Define the Business Case that can further result in Project Charter.
• Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques.
• Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required.
• Write and manage the scope of Jira and Confluence.
• Participate in user acceptance testing.

• 2+ years of experience in a similar role for web/mobile projects.

• Excellent documentation, verbal & written communication, and team collaboration skills.
• Sharp analytical and problem-solving skills.
• Outstanding presentation and leadership skills.
• Experience in iterative development methodologies like Agile.
• Technical Writing
• Experience with project management tools (Mention tools we are using or required )

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation for investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

In the Implementation Consultant Role, you will be responsible for 

• Participating in Business Requirement & Solution Design Workshops, Requirements and Fit-Gap Analysis, Customer Demos, Understanding Business impact of user requirements, Acceptance Criteria and expected results and Document Business Requirements in Jira Tool, Create Functional Specification documents, Test data preparation, Test scenario documentation etc.
• Implements the solution design by configuring the Innovapptive Mobile Application products using Innovapptive RACE Configuration engine.
• Make necessary SAP Backend system Base configurations to map into mobile applications.
• Configure customer business processes on Mobile applications to enable the solution.
• Work with ABAP Team for the Development of BADI Enhancements for customer-specific requirements and Effort Estimation
• Work on any bugs or issues for triaging and resolution.
• Prepare the Training documents and customer demos if any during the realization phase.
• Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
• Work with the Testing team for FUT
• Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
• Provide Knowledge sharing to the Production support team after Go-live and handover.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

• Keep abreast of new Innovapptive features and functionality to provide recommendations for process improvements internally and with customers.
• Work in close coordination with various cross-functional teams to ensure effective project delivery.
• Learn and develop expertise in Innovapptive Mobile application products features, functionalities, and Implementation methodology.
• Ensure to escalate blockers to Innovapptive executives before they become customer escalations.
• Mentor and guide junior consultants in the implementation team.
• Support the Hiring team in recruiting A-level talent to meet our company growth objectives.
• Be on top of implementation activities, closely work with teams in getting any blockers addressed on high priority, keep Jira status up to date, and timely escalation for any support required to avoid project delays.
• Work with passion and contribute value in all activities performed.
• Follow organizational guidelines and processes.
• Identify opportunities for continual improvement and changes to drive efficiencies including client satisfaction with effective project execution.
• Ensure defect-free implementation by doing the right things right the first time, every time, by following best practices and carrying a truly professional consulting attitude and aptitude.
• Work with Product Managers, Product Engineers and Professional Services to ensure the bug fixes and root cause analyses and resolutions are conducted in a timely and efficient manner and all implementation issues are addressed promptly

What You Bring to the Team:

• 3+ years of total experience
• 2+ years of relevant Implementation experience in SAP MM
• Excellent Communication skills
• Client interaction and documentation skills
• Have been an Individual contributor to SAP Implementation and support projects.
• Comes with experience in SAP Configuration, Org structure, Master data, Transactional data, Issue analysis and resolution, Deep understanding of the Business process and integration aspects across the above SAP modules.
• Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc.
• Have good experience in writing Functional specifications for custom developments and have worked closely with ABAP developers in BADI Enhancements for custom requirements.
• Have good experience in writing test scenarios for different business processes and creating test data. Performing FUT.
• Triaging defects identified during FUT, SIT, UAT, and HC and fixing the issues.
• Working with cross-functional teams where the resolution needs to come from other teams.
• Sensitive to customer delivery timelines, the importance of proactive action and time reaching out to leadership and other teams for help, if any is required.
• Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc.
• Passion to learn new skills to be able to work productively and efficiently.
• Flexibility to stretch on work timing when required to meet project delivery deadlines.
• Willingness to help other team members when required.
• Demonstrated track record as a strategic thinker, creative problem solver and solutions provider.
• Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease.
• Status reporting to the project manager on the deliverables, risks, issues, actions etc.
• Perform duties and make decisions with patience and tact under frequent time pressures.
• SAP Certification in SAP ECC MM, WM or SAP S4 HANA MM or WM would be an Advantage.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promote a high-performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.