ICM Consultant - SAP Commissions/Callidus, Xactly, Varicent
at Pefomio
About Performio:
We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.
Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.
But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.
What will you be doing:
- Actively participate & contribute in Customer Workshops & Meetings led by Performio Lead Consultants
- Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans, data,and processes
- Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer’s incentive compensation plans)
- Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
- Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
- Evaluate discrepancies in data and accurately identify root causes for any errors
- Provide support to Customer Admins during the Customer Testing and System Handover activities
- Be actively involved and support customers through the system go-live process
- Support existing customers by investigating and resolving issues
- Evaluate change requests submissions to scope the level of effort and determine the configuration changes required
- Participate in activities, and provide feedback on internal processes and the standard
- solution
- Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time toValue for Customers
- Participate in activities, and provide customer focused feedback on improving and stabilizing the product
- Track work on projects using our PS automation software
What we’re looking for:
- 3+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc.
- Proficient in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages)
- Good understanding of ICM concepts
- Hands on experience with using SQL
- Programming experience using Python will be a plus
- Willing to take on ambiguous & complex challenges and solve them
- Loves and is good at multitasking and juggling multiple work streams
- Effective and confident in communication - ability to interface with senior employees at our Customers
- Highly detail oriented - takes great notes, can document complex solutions in detail
- Some understanding of accounting, finance, and/or sales comp concepts
- Positive Attitude - optimistic, cares deeply about company and customers
- High Emotional IQ - shows empathy, listens when appropriate, creates healthy
- conversation, dynamic, Humble / no ego
- Resourceful - has an "I'll figure it out" attitude if something they need doesn't exist
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