Head of Sales & BD

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

Minimum Qualifications/Experience:

1. B. Pharma, B.Sc./M.Sc. (Chemistry/Microbiology)

2. 8+ Years of experience in QA process in Pharmaceutical / food processing / cosmetics / chemical industries.

Your Job Responsibilities:  

C1. Principal thrust area:

You shall be responsible for maintaining and improving all QMS activity, GMP and GLP across the company.

Key Deliverables:

1. Ensure manufacturing practices as per cGMP and GLP standards.

2. Handling QMS activities like change control, validations, stability, qualifications, APQR and Risk assessment etc.

3. Applications for AHC to AQCS, EIA and Capexil and coordinate related activities. (AHV/SPD: This is exclusive knowledge related to Capsule and companies manufacturing animal origin products. We have mentioned this as the candidate on joining will be responsible for this work though he/she may not be having exposure to same.)

4. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.

5. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.6. Evaluation and approval of Suppliers for RM, PM, testing labs and service providers.

7. Assisting HOD in customer complaint analysis and preparation of customer complaint report.

8. Investigation of incidents, deviations, OOS and ensure corrective actions in place.

9. Reviewing the daily availability of operators and allocating work to them.

10. Maintaining and review BMR documents, guide for relevant changes if required.

11. Label artwork review and management.

Competencies: 

D1. Technical Competencies:

a) Analytical skills (spotting trends and patterns)

b) Report writing skills

c) Problem solving abilities

d) GMP and GDP knowledge

e) Good English communication skills (verbal & written).

Behavioural Competencies:

a) Quality and Service Orientation

b) Delivering consistent results

c) Ability to prioritize, organize, manage work and time.

d) Customer Centric

e) Cross Functional Team Working

Reporting & Responsibility:

Position Reports to: Plant Head (M03)

Reportees to this position: Assistant Officer QA – M12 (2 nos)

Your Job Location:

1. Tarapur MIDC. Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra. 

 Preference will be given to candidates in Tarapur/Boisar area or willing to relocate.

2. For outstation bachelors, Company provides a subsidized bachelor’s flat. For outstation families, Company provides subsidized accommodation in company owned buildings. Relocation allowance is offered.

3.Tarapur- Railway station Boisar takes 1.5 hrs. by train from Borivali Station or by road via Western Express Highway.   

4. Suburban local trains direct from Churchgate to Boisar Railway station available.

What’s in it for You:

1. Opportunity to be part of a growing organization offering niche products to Pharma industry.

2. Opportunity to work at Head Office location.

3. Intimate small company culture with MNC professionalism.

4. Company value programs TrANSSCEnD.

5. Employee events like festival celebrations, family fun events etc.

6. Five days working (alternate weeks).

7. Medical Insurance for your immediate family.

8. Housing accommodation for Bachelors & family.

Full Time @ Anywhere in India

3+ years

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

• 2+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular2+ and another modern framework
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a really complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

• Experience with React.js and Node
• Experience with AWS or GCP infrastructure
• Curiosity about new languages, libraries, frameworks
• Contributions to open-source projects

• Passionate about making an impact
• Self-driven & eager to learn new technologies
• Intellectually curious, interested to build complex systems
• Thrive in a highly independent, remote-first environment
• Keen to work with a globally diverse team

• Hybrid Work Option - Step out when you “want to” not when you “have to”
• Work from the comfort of your home or work at the office
• Support for setting up Home-office
• Flexible Work Hours -Work-life balance becomes a lot easier to maintain with the flexibility to plan your work hours 
• Flexible Leave policies
• Life needs a break - casual, parental, sick, or just random. To help you enjoy your leaves without guilt or excuses, we have a ‘no approval needed’ policy
• Health and Wellness - Constant encouragement to stay fit
• We encourage and support our team members to participate in memberships that promote team member health (physical, emotional, and psychological) and fitness
• Reimbursements for medical support
• Career ladder: the freedom to design your own path
• Well defined career ladders to grow, assess and explore your professional journey
• Learning opportunities
• In house learning platforms to partner with you in your growth story
• Wide range of courses and certifications

• We are a startup team of 60+ amazing & diverse individuals from various backgrounds, ethnicities, and ages.
• We are an employee-first Product Company (not a service-based business), and you get to be a part of an amazing product roadmap.
• This is a 100% remote working opportunity with occasional company & team meetups (which is a lot of fun!)
• We guarantee your experience to be 10x more enriching and faster than a traditional MNC environment
• We work on exciting technologies and are open to try out new things.
• We are close-knit like a family and motivate each other to grow constantly

• We are looking for full stack developers with both front end & backend experience (Angular & .NET & MS SQL)
• In case you don't have much front-end experience in Angular not to worry but backend experience in .NET is critical.
• You should have at least 1 year of relevant experience and not more than 5 years of experience.
• You are interested in being a part of a startup journey of a Product Company.

• Understand existing Web applications & Develop  and maintain .NET Web applications
• Deliver within specified timelines and up to  expected quality standards
• Enhance Web applications as per client change  requests
• Ability to migrate applications from Angular 1 to  Angular 2 and above
• Perform root cause analysis to address issues  reported
• Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.

• Employee Medical Insurance
• Flexible Working Hours
• Remote Working (Freedom to work from anywhere)
• Fast-paced & employee-first work culture enabling you to grow faster
• Gain deep insight into the Marketing & Advertising  industry
• Opportunity to interact with clients
• Performance-driven culture – 6 months  appraisal cycle

• Strong knowledge of Net Core 2.0 with more than 2 live projects
• Basic front-end knowledge of Angular 2+, HTML Javascript, and JQuery skills
• SQL Server 2012/2016
• MVC, Design Patterns & Object-oriented analysis and design (OOAD)
• Strong analytical skills
• Fast self-learning attitude
• Exhibit trust & self-respect
• Are a good team player
• Able to manage work & deadlines

• Strong knowledge of Front-end (Angular 2+)
• Knowledge of ASP.Net Web forms 
• Experience with Git
• Familiarity with Azure & AWS platforms
• Leadership/Mentoring skills

• Work with other developers to ensure that the website is functional and visually appealing.
• Liaise with the client to gauge their needs and expectations.
• Plan the layout of the website.
• Ensure that the website is optimized for various devices.
• Use analytics to test client enjoyment.

• Proficiency in HTML, JavaScript, jQuery, and CSS.
• Knowledge of Adobe Illustrator.
• Good interpersonal skills.
• Understanding of key design principles.
• Good problem-solving skills.

Job Role : Audit Analytics – Need from Non Banking domain

Job Location : Gurgaon / Mumbai / B’lore

• Understanding of business processes and potential risk scenarios.
• Ability to conceptualize appropriate logic for analyzing potential risk scenarios
• Ability to understand requirements clearly and to be flexible in learning new data sources and technologies, meeting tight deadlines, and delivering quality reports for auditors.
• Maintain strong client focus by building positive relationships with clients, scheduling, conducting and presenting on key client meetings.
• Should be able to write/optimize complex scripts in the technology of expertise. Should be able to review results and identify false positives basis business understanding
• Should be a self-starter and eager to tackle business problem using experience and skills
• Play a key role in the development of less expert staff through mentoring, training and advising.
• 30% Travel in India and Overseas, if required
• Excellent communication skills and willingness to stretch and multi-task
• May be assigned on a project on a long term basis.
• Responsibilities include managing projects involving audit analytics and continuous control monitoring.
  • Understanding of business process (Accounts Payable, Revenue, Fixed Asset, Inventory, MJEs) from analytics requirements
  • Understanding of ERPs (SAP\ JDE\ Oracle\ Concur etc.) – Techno Functional side (Tables and Reports)

Qualifications

Minimum qualifications

• Preferred Post Graduates– MCom\ MSc (IT)\ MBA (IT)\ BE
• Years of experience in related field of Audit\ Business \ Financial analytics (Non-banking).
• Working knowledge of analytical / BI tools –

• ACL, SQL / R / Python, Alteryx – Should have any 2 or more
• VBA, Power BI / Tableau / QlikView
• GRC Solutions, AWS/Azure cloud based analytical solutions – Good to have

• Have worked on data analytics support work either as tool implementation, automation of control or MIS development

Loyalty Juggernaut, Inc. (LJI) is a next-generation loyalty and customer engagement solutions enterprise, helping brands re-imagine their loyalty initiatives in #theageofdigitalconsumer.

Headquartered in the Silicon Valley with R & D and Professional Services presence in Hyderabad, India and Distribution offices globally. LJI is founded by customer relationship management experts with decades of experience in delivering world-class technology innovations in CRM, Loyalty, AdTech and consulting for leading global brands across industries. 

LJI delivers GRAVTY – transformational digital platform for loyalty and customer engagement built on Big Data, Micro-services based, Serverless Architecture, AI/ML delivered on the Cloud to help brands execute innovative strategies aimed at attracting, acquiring, rewarding, recognizing, engaging, and leveraging customers in order to maximize revenue, profitability and customer lifetime value.

Visit us at http://www.lji.io/">www.lji.io

LJI is inviting applications for the position of Product Engineer in our R&D Team

YOUR RESPONSIBILITIES 

As a Product Engineer in R&D team, you will  be responsible for end-end Software development life-cycle involving Technical design, implementation, deployment, and support. You will 

• Work actively with Product Specialists, Business Analysts and other stakeholders on the development of cutting-edge product features
• Partner with Customer Success teams to review and implement business requirements
• Build high-quality innovative and reusable code - design and implement new features in cooperation with the enterprise architect
• Conduct software analysis, programming, testing and debugging
• Ensure designs are in compliance with specifications
• Identify production and non-production application issues and support them

OUR TECH STACK

• Java(SpringBoot)
• Python(Django)
• PostgreSQL
• REST, WebServices
• Angular, Javascript, HTML
• Jenkins, Maven, Git, Ansible
• AWS

YOUR PROFILE

1. B.Tech or M.Tech in CSE/IT OR MCA/BCA
2. Strong programming skills
3. Analytical mind and problem-solving aptitude   
4. Excellent communication skills
5. Attention to detail  

OUR OFFERING

1. Opportunity to Innovate with and Learn from a World-class technology team
2. Dabble into the future of technology - Enterprise Cloud Computing, Blockchain, Machine Learning and AI, Mobile, Digital Wallets, and much more...
3. Grow with a fast growing company with global presence and recognition