Spotfire Developer

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

Primary Skills:

Linux – Ubuntu Administration, Git, Gerrit, Jenkins Administration, Cloud services (Preferred AWS) Apache, Ansible, Python, Postgresql, Rabbit MQ, CloudWatch AWS, CFT in AWS

Additional Skills Required:

• Should have experience working with Jenkins, Git, Gerrit
• Should have Good understanding of AWS Security and execution.
• Should have Good python skills
• Should have experience of working with GIT, Gerrit, Jira, Confluence,
• Exposure to messaging systems Rabbit MQ
• Exposure to Html, Groovy, Javascript, shell scripting
• Exposure to Kibana, Provisioning, capacity planning and performance analysis at various levels
• Exposure to Android skills.
• Should have experience in working with cloud-native architecture.
• Experience with log stash and elastic search
• Expert in Full Stack design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs
• May be recognized as a leader in Agile and cultivating teams working in Agile frameworks
• Strong understanding of techniques such as Continuous Integration, Continuous Delivery, Test Driven Development, Cloud Development, resiliency, security
• Stays abreast of cutting edge technologies/trends and uses experience to influence application of those technologies/trends to support the business
• Experience on Modelling and Provisioning cloud infrastructure using AWS CloudFormation

Key Responsibilities:

• Perform a Technical Lead role for DevOPs development and support teams.
• Need to communicate & coordinate with both offshore and onsite teams
• Should translate business requirements into project plans and workable item/activities
• Have a thorough understanding of software development lifecycle and the ability to implement software following the structured approach.
• Need to perform in-depth technical reviews of project deliverables and ensure it should be defect free (minimize post release defects).
• Understand the current applications and technical architecture and improvise them as needed.
• Stay abreast of new technologies, methods to optimize development process and latest SDKs, testing tools etc

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

Your job as a business development manager is to identify sales leads, pitch our product to new clients and onboard them, and maintain a good working relationship with new contacts/schools. Communicating new product developments to prospective clients.

1. Meeting schools and onboarding them
2. Creating and managing top level sales funnel and generate leads
3. Organize and coordinate operations in ways that ensure maximum productivity
4. Managing customer and channel affiliated relationship with client
5. Conducting demos and presentation of the product
6. Monitor sales, marketing & operational activities; implement strategies to maximise channel sales & collections as well as smooth operations.
7. Review your own sales performance, aim to meet or exceed targets
8. Gather market and customer information and provide feedback on the same

Why you?

1. 5 + years experience in a sales role with schools, preferably in edtech and having a client base ( having direct relationship with the school management) of around 100-150 schools in their region.
2. B.tech/MBA degree.
3. Detailed understanding of the principles of sales
4. Strong communication skills
5. Proven track record in achieving sales quotas
6. Open to travelling.

Perks:

Apart from very competitive compensation, you will:

1. Work in a high paced growth environment
2. Work with a very experienced team

Must have attributes:

1. Extreme sense of ownership
2. Bias for action
3. Ability to change the preempt and iterate the course of action to achieve targets.

The Sr. Analytics Engineer would provide technical expertise in needs identification, data modeling, data movement, and transformation mapping (source to target), automation and testing strategies, translating business needs into technical solutions with adherence to established data guidelines and approaches from a business unit or project perspective.

Understands and leverages best-fit technologies (e.g., traditional star schema structures, cloud, Hadoop, NoSQL, etc.) and approaches to address business and environmental challenges.

Provides data understanding and coordinates data-related activities with other data management groups such as master data management, data governance, and metadata management.

Actively participates with other consultants in problem-solving and approach development.

Responsibilities :

Provide a consultative approach with business users, asking questions to understand the business need and deriving the data flow, conceptual, logical, and physical data models based on those needs.

Perform data analysis to validate data models and to confirm the ability to meet business needs.

Assist with and support setting the data architecture direction, ensuring data architecture deliverables are developed, ensuring compliance to standards and guidelines, implementing the data architecture, and supporting technical developers at a project or business unit level.

Coordinate and consult with the Data Architect, project manager, client business staff, client technical staff and project developers in data architecture best practices and anything else that is data related at the project or business unit levels.

Work closely with Business Analysts and Solution Architects to design the data model satisfying the business needs and adhering to Enterprise Architecture.

Coordinate with Data Architects, Program Managers and participate in recurring meetings.

Help and mentor team members to understand the data model and subject areas.

Ensure that the team adheres to best practices and guidelines.

Requirements :

- Strong working knowledge of at least 3 years of Spark, Java/Scala/Pyspark, Kafka, Git, Unix / Linux, and ETL pipeline designing.

- Experience with Spark optimization/tuning/resource allocations

- Excellent understanding of IN memory distributed computing frameworks like Spark and its parameter tuning, writing optimized workflow sequences.

- Experience of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., Redshift, Bigquery, Cassandra, etc).

- Familiarity with Docker, Kubernetes, Azure Data Lake/Blob storage, AWS S3, Google Cloud storage, etc.

- Have a deep understanding of the various stacks and components of the Big Data ecosystem.

- Hands-on experience with Python is a huge plus

You are required to have skills in the following areas:

• Minimum 3+ Years of experience working as a Salesforce developer.
• Proven experience in developing Salesforce applications and interfaces:
• Salesforce and/or full-stack development
• Sales, Service Cloud and Force.com
• Salesforce Lightning experience is a must
• Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL, and system interfaces
• Proven skills in deploying and configuring Apps from App Exchange
• Experience in web front-end technologies & Frameworks
• Conceptual understanding of Master Data Management (SAP), SAP Process Integrator / Informatica /
• Hands-on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
• Certifications in Salesforce Admin, Salesforce Platform Developer, and Salesforce Platform Developer II
• Experience in marketing cloud (pardot, exact-target/journey builder..) and its integration
• Design, develop, test, and document innovative sales and marketing solutions
• Expert in advanced APEX, Visual force, HTML5, REST, and full-stack development
• Excellent understanding of complex interfaces in the corporate system landscape
• Autonomous review and clarification of business requirements prior to implementation, creation and
• documentation of technical design/entity-relationship including alignment with stakeholders
• Autonomous coordination of test activities with business and IT stakeholders
• Autonomous coordination and execution of deployment in line with change and release management
• process and in alignment with Veeva technical stakeholders (e.g.project and support teams)
• Good acumen of business functions with a developer mindset
• Provide technical leadership, training, and mentoring of newly build solutions to the business
• Good communication & problem-solving skills.
• Quick Learner with and ability to jump into an existing code base and understand the code quickly and make enhancements as business demands change.
• Experience working with Onsite Team.

• Should have 4 – 7 years’ experience in Performance Testing
• Experience in JMeter or Load Runner
• Perform root cause analysis to identify application performance issues
• Design and Develop test scripts, scenarios, plans and programs to automate
• Prior experience in troubleshooting using Apm tools
• Good Knowledge of Agile
• Good Knowledge in Quality and Testing
• Good communication skills