Head Cloud Infrastructure Engineer

Experience to enhance our cloud infrastructure and optimize application performance.

- Bachelor’s degree in Computer Science or related field.

- 5+ years of DevOps experience with strong scripting skills (shell, Python, Ruby).

- Familiarity with open-source technologies and application development methodologies.

- Experience in optimizing both stand-alone and distributed systems.

Key Responsiblities

- Design and maintain DevOps practices for seamless application deployment.

- Utilize AWS tools (EBS, S3, EC2) and automation technologies (Ansible, Terraform).

- Manage Docker containers and Kubernetes environments.

- Implement CI/CD pipelines with tools like Jenkins and GitLab.

- Use monitoring tools (Datadog, Prometheus) for system reliability.

- Collaborate effectively across teams and articulate technical choices.

Responsibilities:

- Design, implement, and maintain robust CI/CD pipelines using Azure DevOps for continuous integration and continuous delivery (CI/CD) of software applications.

- Provision and manage infrastructure resources on Microsoft Azure, including virtual machines, containers, storage, and networking components.

-  Implement and manage Kubernetes clusters for containerized application deployments and orchestration.

-  Configure and utilize Azure Container Registry (ACR) for secure container image storage and management.

-  Automate infrastructure provisioning and configuration management using tools like Azure Resource Manager (ARM) templates.

- Monitor application performance and identify potential bottlenecks using Azure monitoring tools.

- Collaborate with developers and operations teams to identify and implement continuous improvement opportunities for the DevOps process.

- Troubleshoot and resolve DevOps-related issues, ensuring smooth and efficient software delivery.

- Stay up-to-date with the latest advancements in cloud technologies, DevOps tools, and best practices.

- Maintain a strong focus on security throughout the software delivery lifecycle.

- Participate in code reviews to identify potential infrastructure and deployment issues.

-  Effectively communicate with technical and non-technical audiences on DevOps processes and initiatives.

Qualifications:

- Proven experience in designing and implementing CI/CD pipelines using Azure DevOps.

- In-depth knowledge of Microsoft Azure cloud platform services (IaaS, PaaS, SaaS).

- Expertise in deploying and managing containerized applications using Kubernetes.

-  Experience with Infrastructure as Code (IaC) tools like ARM templates.

- Familiarity with Azure monitoring tools and troubleshooting techniques.

-  A strong understanding of DevOps principles and methodologies (Agile, Lean).

-  Excellent problem-solving and analytical skills.

-   Ability to work independently and as part of a team.

-   Strong written and verbal communication skills.

-   A minimum of one relevant Microsoft certification (e.g., Azure Administrator Associate, DevOps Engineer Expert) is highly preferred.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

Internshala is a dot com business with the heart of dot org.

We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.

At Internshala, we are making this dream a reality!

👩🏻‍💻 Your responsibilities would include-

• Building and maintaining operational tools for monitoring and analysis of AWS infrastructure and systems
• Actively monitoring the health and performance of all systems and performing benchmarking and tuning of system applications and operating systems
• Setting up container orchestration using Kubernetes or other orchestration system for a monolithic application
• Continually working with development engineers to design the best system architectures and solutions
• Troubleshooting and resolving issues in our development, test, and production environments
• Maintaining reliability of the system and being on-call for mission-critical systems
• Performing infrastructure cost analysis and optimization
• Ensure systems’ compliance with operational risk standards (e.g. network, firewall, OS, logging, monitoring, availability, resiliency)
• Building, mentoring and leading a team of young professionals, if the need arises

🍒 You will get-

• A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
• Awesome colleagues & a great work environment
• Loads of autonomy and freedom in your work

💯 You fit the bill if-

• You are proficient with bash, git and git workflows
• You have 3-5 years of experience as a DevOps Engineer or similar software engineering role
• You have excellent attention to detail
• AWS certification preferred but not mandatory

• Building and setting up new development tools and infrastructure
• Understanding the needs of stakeholders and conveying this to developers
• Working on ways to automate and improve development and release
  processes
• Testing and examining code written by others and analyzing results
• Ensuring that systems are safe and secure against cybersecurity
  threats
• Identifying technical problems and developing software updates and ‘fixes’
• Working with software developers and software engineers to ensure that development follows established processes and works as intended
• Planning out projects and being involved in project management decisions
  
  

• BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
• 4+ years of overall development experience.
• Strong understanding of cloud deployment and setup
• Hands-on experience with tools like Jenkins, Gradle etc.
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate deployment
• Design procedures for system troubleshooting and maintenance
• Skills and Qualifications
• Proficient with git and git workflows
• Working knowledge of databases and SQL
• Problem-solving attitude
• Collaborative team spirit

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.