HR Manager

Who Should Apply?

This role is designed for ambitious individuals aspiring to:

• Lead business units in AI and SaaS industries.
• Found their own businesses in the future.

If you are not seeking such leadership opportunities, this position may not align with your goals.

About Jules AI

Jules AI is an early-stage AI company revolutionizing procurement and sales processes for recycled commodities—metals, paper, and plastics. Our mission is to accelerate the transition toward a circular economy. Jules already powers the purchase and sales of approximately 10 million MT of recycled commodities annually, serving customers ranging from SMBs to enterprises across South-East Asia, Europe, the Middle East, and the Americas.

Location: India, ideally with ability to move to Pune but position can be remote 

Role Overview 

To act as a critical partner to our General Manager and Head of Sales we are looking for a bright mind with either sales consulting, consulting or investment banking background to work alongside him on the following priorities in order of them being listed: 

Develop and Optimize Sales Processes

• Design sales workflows for new markets, including requirement analysis, proposal preparation, deployment planning, and demos in coordination with the product and customer success teams.
• Drive enterprise sales processes for $100K+ deal sizes, covering user requirements, security, and implementation discussions.

Strategic Product Roadmap

• Collaborate with the product team to align the roadmap with the go-to-market strategy.

Sales Process Enforcement

• Automate and optimize CRM usage, lead qualification, contracting, and sequence workflows.

Sales Training

• Develop and implement comprehensive training for sales teams.

Strategic Initiatives

• Support strategic projects, including funding, M&A, and organizational changes. 
• Create and present high-level content for internal team discussions and external publications.

Talent Acquisition

• Recruit the next generation of sales talent to grow the team.

Qualifications

• Experience:
• Minimum 3+ years in Tier 1 consulting, investment banking, or leading enterprise SaaS organizations (e.g., Salesforce, Oracle, Microsoft).
• OR similar experience in a scale-up or post-Series A startup environment.
• Skillset:
• Strong project management and multitasking abilities.
• Quick thinking, highly logical, and detail-oriented.
• Excellent presentation and storytelling skills.

What we offer

• A Dynamic Learning Environment: The ultimate playground for self-starters and ambitious minds, offering endless opportunities to innovate and grow.
• High-Impact Collaboration: Work directly with the General Manager and leadership team, gaining fast growth, high visibility, and unparalleled exposure to strategic decision-making.
• Versatile Industry Expertise: Build expertise in industries that will open doors to countless opportunities, including logistics, supply chain, commercial operations, AI, and SaaS.
• Leadership Pathway: Clear promotion opportunities to business unit leadership within just two years, empowering you to shape your career trajectory.
• Flexibility & Freedom: Operate with a Bring Your Own Device policy, enabling autonomy and adaptability in how you work, supported by competitive compensation and annual appraisals.
• Work-Life Balance: Enjoy comprehensive health insurance, paid vacation days, and flexible work hours to maintain a balanced and fulfilling professional life.
• Wealth Creation: Competitive salary packages paired with stock options (ESOP) to help you grow along with the company.

• Excellent mobile app development experience
• Strong CS fundamentals OOPS concepts, algorithms data structures Core Java
• Deep knowledge of basic React Native components and Android Studio
• Ability to write well-documented, clean Java and Javascript code
• In-Depth knowledge of building tools like XCode, and Android Studio
• Knowledge of Android Studio and React Native Lifecycle and publishing cycles on Google and Apple app stores.
• Experience with Git and ES6
• Experience in the kotlin  and flutter  

🏆 Benefits

• Remote Possible - Work from anywhere in India though we promote Work From Office like revered Narayan Murthy is appealing. https://trak.in/tags/business/2022/03/14/infosys-founder-narayan-murthy-wants-all-employees-back-to-office-says-work-from-home-is-bad-for-productivity/">Read it
• Flexible work hours
• Annual Appraisal Cycles
• Healthcare plans are on the way
• Free e-learning courses and external training plus certifications
• Fewer deductions so In Hand, Salary is more
• Special Guidance on Financial Investment planning to help you save more
• Healthcare sessions with our Doctors
• We promote employees to take timely leaves and take care of family

Responsibilities

· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.

· Performing routine assignments in the entry level to a professional job progression.

· Providing prompt recovery and problem escalation using multiple system management and problem management tools.

· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.

· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.

· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.

· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.

· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

• Excellent knowledge of Local premium GT and MT
• Have handled 3-4 SO's ,promoters, merchandiser.
• Non- food somewhat related to our product will be an added advantage. 
• Good in communication and reporting. 
• Excellent distributors handling/Negotiation (Age - less than 40)

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

1. Engage and individually manage customers from inception of the project until the solution is live
2. Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
3. Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
4. Determine the scope of the implementation technology solution and the resources required to successfully complete
5. Develop client requirements specifications for integrations, product extension and enhancements
6. Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
7. Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
8. Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
9. Participate in project planning activities, including defining detailed project tasks/activities
10. Conduct implementation pilots and help customer envision final solution
11. Train new clients on the essentials of systems to get them started on implementations

• Bachelor's degree or an equivalent combination of education and experience preferred
• Passion to solve complex problems of agriculture in a dynamic start-up environment
• Flexible, curious, exploratory, and can-do attitude
• Great sense of ownership and ability to work with very limited supervision
• Prior experience of working in software Industry especially in the Agri Sector will be preferred
• Experience handling customer success and delivery
• Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
• Ability to speak English fluently
• PMP, ITIL Certifications is a plus