Site Reliability Engineer/DevOps

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Qualifications & Skills

• Proven track record in delivering Data Governance Solutions to a large enterprise
• Knowledge experience in data governance frameworks, formulating data governance policy, standards and processes
• Experience in program management and managing cross functional stakeholders from senior leadership to project manager level
• Experience in leading a team of data governance business analysts
• Experience in data governance tools like Informatica Data Quality, Enterprise Data Catalog, Axon, Collibra
• Experience in metadata management, master and reference data management, data quality and data governance

• Work with other developers to ensure that the website is functional and visually appealing.
• Liaise with the client to gauge their needs and expectations.
• Plan the layout of the website.
• Ensure that the website is optimized for various devices.
• Use analytics to test client enjoyment.

• Proficiency in HTML, JavaScript, jQuery, and CSS.
• Knowledge of Adobe Illustrator.
• Good interpersonal skills.
• Understanding of key design principles.
• Good problem-solving skills.

Unstop (formerly Dare2Compete) is looking for a Video Editor Cum Designer who can create visual concepts to communicate ideas that inspire, inform or captivate consumers. The one who can develop the overall layout and production design for video adverts, campaigns, and social media. 

Responsibilities of the Candidate: 

• Work creatively to produce original and aesthetically pleasing designs and solutions
• Tell a story through short and impactful videos (editing of existing footage and creating new vector-based videos/animations)
• Keep abreast of the latest trends in terms of video content and design on social media
• Sort through music that supports the story
• Create images and videos that identify a product or convey a message
• Develop graphics for product illustrations, logos, and websites
• Select colors, images, text style, and layout
• Review designs for errors before printing or publishing them
• Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Tools Required: 

• Adobe Creative Suite – After Effects, Premier Pro, Photoshop, Illustrator
• Knowledge of CorelDRAW will be a plus

Key Skills:

• Creativity
• Artistic talent
• A knack for storytelling
• Attention to detail
• Ability to work under pressure
• Ability to meet tight deadlines
• A thinker to ensure s/he adds value to our company

Work Experience: 

• Minimum work experience in a relevant role (animator/video editor) of 2 to 4 years
• Proven work experience as a Video Editor/Animator
• Solid experience with digital technology and editing software packages 
• Demonstrable video editing ability with a strong portfolio
• Thorough knowledge of timing, motivation, and continuity
• Knowledge of special effects, 3D, and compositing
• Creative mind and storytelling skills

We have opening position for Java Fullstack Developer

Role: Java FullStack Developers
Experience: 7-12 Years
Location: Pan India  Remote working -full time

Please find the JD below.

• 7+ years of strong Java & J2EE working experience
• 5+ years’ experience with web 2.0 technologies including use of OO JavaScript, Ajax, JS libraries (e.g. Ext Js/jQuery/DOJO/ etc.) Bootstrap, Angular or React, HTML 5, CSS, JSON, and strong understanding of browser compatibility issues.
• Micro services development build and deployment experience with CICD build pipeline.
• 3+ years’ experience with frameworks like spring, hibernate, jpa and databases like Oracle, PostgreSQL and NoSQL
• Experience using Agile software development methodologies.
• Shows interest around Quality and QA process.
• Excellent verbal and written communication skills in English.
• Ability to effectively document artifacts and processes, then explain them to others.
• Knowledge of OOAD principles and methodologies (e.g. UML).
• Experience using GIT and issue tracking tools such as JIRA.
• Cloud-based applications leveraging AWS.
• Working experience in AEM 6.0+ implementation is desirable.
• Experience working with geographically distributed teams is a plus
• Exposure to developing multi-tier, scalable, and browser-based applications.
• Ability to deal well with complex use cases and ambiguous problems.
• Proactive and ability to learn quickly.
• Experience to lead and mentor other developers

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success