HR Manager

Rocketlane is building a unified workspace that enables customers to collaborate on onboarding projects. Rocketlane streamlines work collaboration and communication with customers across projects, both real-time or async. It features visibility, consistency, customer experience, collaboration, and productivity. It was launched in 2020 and is based

in Walnut, California, United States.

• Bring in industry best practices around creating and maintaining robust data pipelines for complex data projects with/without AI component
  • programmatically ingesting data from several static and real-time sources (incl. web scraping)
  • rendering results through dynamic interfaces incl. web / mobile / dashboard with the ability to log usage and granular user feedbacks
  • performance tuning and optimal implementation of complex Python scripts (using SPARK), SQL (using stored procedures, HIVE), and NoSQL queries in a production environment

• Industrialize ML / DL solutions and deploy and manage production services; proactively handle data issues arising on live apps
• Perform ETL on large and complex datasets for AI applications - work closely with data scientists on performance optimization of large-scale ML/DL model training
• Build data tools to facilitate fast data cleaning and statistical analysis
• Ensure data architecture is secure and compliant
• Resolve issues escalated from Business and Functional areas on data quality, accuracy, and availability
• Work closely with APAC CDO and coordinate with a fully decentralized team across different locations in APAC and global HQ (Paris).

•  Expert in structured and unstructured data in traditional and Big data environments – Oracle / SQLserver, MongoDB, Hive / Pig, BigQuery, and Spark
• Have excellent knowledge of Python programming both in traditional and distributed models (PySpark)
• Expert in shell scripting and writing schedulers
• Hands-on experience with Cloud - deploying complex data solutions in hybrid cloud / on-premise environment both for data extraction/storage and computation
• Hands-on experience in deploying production apps using large volumes of data with state-of-the-art technologies like Dockers, Kubernetes, and Kafka
• Strong knowledge of data security best practices
• 5+ years experience in a data engineering role
• Science / Engineering graduate from a Tier-1 university in the country
• And most importantly, you must be a passionate coder who really cares about building apps that can help people do things better, smarter, and faster even when they sleep

Job Responsibilities & Duties:

• Seminars for Career Guidance.
• Student counseling for career guidance.
• Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
• Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
• Prepare reports and proposals, and respond to inquiries from students and external agencies.
• Tele calling to Potential Students for career guidance.
• Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
• Accepting and filtering student applications
• Processing student registration and payment
• Communicate with applicants about their application status, including acceptance/rejection
• Performs miscellaneous job-related duties as assigned.
• Content Development for E-Mails, Broachers & Websites

Minimum Job Requirements:

• Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills and Abilities Required:

• Ability to develop and deliver presentations.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to gather data, compile information, and prepare reports.
• Ability to communicate effectively, both orally and in writing.
• Knowledge of student admission and retention issues.
• Knowledge of the broad spectrum of available university academic units, curricula, and programs.
• Ability to develop, plan, and implement short- and long-term goals.
• Organizing and coordinating skills.
• Skill in the use of computerized systems and databases.
• Ability to design and write promotional material.
• Ability to evaluate student transcripts and/or records.
• Knowledge of Institute admissions policies, standards, and procedures.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

Job Summary:

We want a techie at heart. Someone who is happy and curious to work on all aspects of software development.

Reporting directly to the CTO, you will be responsible for feature design, development, and continuously optimizing our tech stack.

• We are looking for an experienced software engineer with at least 5 years of experience in a startup or product environment. Ideally you have been involved in all aspects of software development from requirements gathering to design, development, deployment and post-release support. We are looking for all-round technical maturity. Our tech stack is Angular, Spring boot and Django/Python.

Key Skills

Java

SpringBoot

PostgreSQL/MySQL

Git

AWS

REST api design

Experience integrating with external APIs

Good applied understanding of Object Oriented Programming

Good database modeling and SQL knowledge.

/React is a big plus.

Responsibilities and Duties

Build out features across the stack : backend, API design and integration, database optimization , microservices, plugins, queues etc

Fix bugs and write automated tests

Maintain and upgrade our Tech Stack

Translate requirements to design and write/present articulate software design.

Are you passionate about content and social media? Would you like to put your creativity and knowledge into practice? Are you someone who can interview random people on the street and make it entertaining? Are you the one who is skilled at shooting, editing and making videos? Are you  a real digital addict that is available part time for a duration of 6 months? Are you currently in your bachelor's degree studying business or communications? 

Then our Social Media Specialist position might be just for you! We are looking for a hungry intern with a strong interest in digital and who is ready to give 110% in a fast-paced cross-functional work environment (remote). You are flexible, curious, entrepreneurial and do not shy away from responsibilities.

A few words about us: 

India's first disruptive EdFinTech start-up for pre-teenagers- Good Good Piggy is an online piggy bank and behavioral rewards platform...doubling up as an investment channel to build financially responsible children! 

What Would You Do During Your Internship

• Create engaging reels and tiktok (and/or outsource this effectively)for our social media platforms
• Help manage the day-to-day handling of all social media channels including LinkedIn, Facebook, Twitter, Instagram, and TikTok, adapting content to suit different channels
• Manage and facilitate social media communities by responding to social media posts and direct messages
• Research and evaluate the latest trends and techniques in order to recommend improvements to increase performance of our social media platforms.
• Creating entertaining, interesting and fun reels to help increase the reach, impressions and followers of our digital audience(s). 
• Writing and creating (video) content in English and Hindi.

What Do You Need To Succeed

• You live and breathe social media
• You are a fluent English speaker and possess outstanding copywriting skills
• You have an eye for video editing and shooting, and can design visuals for social media posts (Canva)
• You take initiative and are consistently proactive
• You have a creative mind, and you are a good organizer.
• You are highly organized and detailed-oriented
• You are a team player and able to work independently.
• You are a positive person, eager to learn and grow
• It’s a big plus if you’ve already had some hands-on experience running Social Media channels for another organization
• You are available 10 hours a week, and can respond to the deliverables assigned to you proactively 
• You are interested in working in an internationally oriented environment

What Would You Get

• Access to India’s fastest-growing Fin-tech network
• Lots of room for personal and professional development
• A tall stipend of Rs. 4500/ pm
• An international team and lots of banter! 
• Experience, and an opportunity to grow within and outside our company

• Experience with Hybris 6.x/ 1905/ 2005 with knowledge of Hybris B2C-ACCELERATOR/HYBRIS -B2B-ACCELERATOR, Hybris back- office, Hybris Frontend WCMS cockpit, product cockpit, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Solr Customization
• Experience working on core Java, JSP/Servlets, JEE, Spring, Services (SOAP, REST), Design Patterns, Apache, Tomcat, Build Tools- Ant/Maven/Jenkins, SCM Tools - CVS/SVN/ GIT Hub
• Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
• Additional skills in SOA, ESB, JMS
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Experience in eCommerce/Hybris payment integration, 3rd Party integration development.
• Preferable to have development experience in Spartacus Hybris module.
• Preferable to have exposure to Azure cloud (Hybris CCV2)
• Fundamental knowledge of design patterns.
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the clients’ needs and holding them accountable for high standards of delivery
• Willing to work in Shifts to support Production environment and Samsung.com Global eCommerce client requests.