Quality Analyst

We are a tech venture which provides Product Engineering, QA Automation, Infrastructure, Data, and Market Research services.

Technical Proficiency : 
Must have : 

• Strong development experience in Python in the environment of Unix/Linux/Ubuntu

• Strong practical knowledge of Python and its libraries.

• Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.

• Good knowledge of CI/CD and DevOps practices

• Good Experience of Python with Django/ Scrapy/ Flask frameworks.

• Good Experience in Jupyter/ Docker/ Elastic Search, etc.

• Solid understanding of software development principles and best practices.

• Strong analytical thinking and problem-solving skills.

• Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.
  
  Good to have : 

• Expected to have migration experience from one version to the other, as this project is about migration to the latest version.

• Preferred if had an OpenEdx platform experience or any LMS platform. 

   

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Requirements:

• Minimum 3 years of experience in software development into MERN (React & Node.js ) technology.
• Bachelor degree in Computer Science or IT.
• Must have Hands-On coding expertise of React.js, Reactstrap, NodeJS, MongoDB and ExpressJS.
• Configuring and managing deployment on AWS (EC2 IAM, S3).
• Knowledge of developing REST API using Express framework and front end integration with PUG engine.
• Experience with popular JS libraries like Ember, Babel, Typescript, Webpack, Socket etc.
• Exposure to scm tools like git, Git Hub, CI/CD methods, code coverage tools like SonarQube, etc.
• Good understanding of the object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises, API formation, POSTMAN API etc.

Skills Required 

• 5+ years of strong programming experience on the .NET platform(C#.NET)
• Proficient with Web application development – we leverage ASP.NET MVC/Asp.net core / Web API / Typescript / Angular (open to candidates experienced with Web development and zeal to learn) 
• Experience building applications leveraging Azure (or AWS) 
• Hands on experience on Html, CSS, JavaScript, and Bootstrap (or any other CSS framework) 
• Experience with SQL Server (Stored Procedures & UDF) and NoSQL (Cosmos DB or others) 
• Good grip on Fundamentals of CS, OOPS Concepts, SOLID Principles, Design Patterns and its usages 
• Ability to prepare both high level and low-level design of the system 
• Familiarity with TDD, CI/CD, GIT, DevOps 
• Experience with microservices architecture 
• Hands-on exposure to cloud technologies like( azure/ AWS)

Expectations 

• Provide technical leadership and functional help working closely with team members 
• Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)  
• Independently carry out the activities without much of guidance  
• Create, understand, and validate design and estimates and be able to justify them 
• Applies knowledge of principles and techniques to solve technical problems. 
• Works closely with other functions to understand customer needs and to develop product roadmaps 
• Strong troubleshooting and analytical skills and detail oriented 
• Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories  
• Should be able to design schema for enterprise level applications 
• Should be able to apply design patterns 
• Should be open to face new challenges and learn new technologies.
• Should be ready to create proof of concepts and explain the value created out of it.
• Responsible for Deliverables on time
• Experience with debugging, performance profiling and optimization 

Responsibilities

1.      Classroom delivery of ready made English and soft skills content to improve their job readiness
2.       Organizing extra-curricular activities for student s overall development
3. .      Conduct timely student assessment and social profiling
4.    Minimize student dropouts and timely address all student grievances
5.     Motive and counsel students as per need

An ideal candidate should have:

1.      Passion for teaching

2.      Drive to make a difference in the lives of students

3.      The ability to work well in a team