
About DLT Labs
About
Innovate:
We leverage our unique business insights and development capabilities to shape your company’s blockchain strategy and add value to your business.
Lead:
DLT Labs is a global leader in the development and integration of innovative enterprise solutions using distributed ledger technology.
Experience:
DLT Labs group of founders are among the pioneers of distributed application architecture, development and integration. Our industry-leading team has delivered many of the largest enterprise blockchain projects globally, and have a successful track record with some of the world’s largest software product integrations.
- We are experienced with multiple blockchain protocols, including Ethereum, Hyperledger Fabric, Corda, and Holochain, among others.
- DLT Labs uses its unique and proprietary ‘parent and child’ architecture and DNC cluster infrastructure to solve blockchain problems like scalability, throughput, latency and tight coupling of data and logic, thus making blockchain ready for enterprise.
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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
To be successful in this role, one must have min. 3 - 7 years of experience in a start-up/product-based software development firm who started his career as a technical recruiter and gradually grew to the stage of handling teams & stakeholders.
Roles & Responsibilities:
- The role is someone needs to contribute 50% IC & 50% team handling.
- Succession Planning & workforce forecast.
- Must ensure the sufficient workforce is available based on business needs at all times.
- Should execute the overall end-end recruitment process with the hiring Manager's & the stakeholder's, must ensure the task is successfully completed either as a Team or IC on a need basis.
- Go-getter person & should be flexible to grow and change in a rapid environment.
- Should be more organized as a team and ready to roll off your sleeves as needed to execute things in different verticals of HR department.
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- Experience managing SEO and affiliate programs.
- Strong understanding of current online marketing concepts, strategies and best practices.
- Experience in SEO, Email marketing and social media. Knowledge of SEM Rush tool
- Experience in a similar digital marketing role.
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- Strong communication skills.
Experience: 1-3 years
Location: Bangalore
Notice:Immediate Joiner
ResponsibilitiesTo attend to user issue and handle tickets raised by user
- Strong experience in SQL , PostgreSQL, PL/SQL
- Providing L2 support depending upon the priority of issue to meet client SLA.
- Regularly monitoring S-MAX ticketing tool.
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- Writing the SQL queries as per the business need.
- JAVA HTML, CSS Modify existing Shell Script on Unix Platform whenever required. Interact with Global Customers / Users. Scheduling the jobs through Crontab.
- TOOLS Regularly checking the business mail and reply to the clients or the respective team
- Excellent written and verbal communication skills in English with the ability to clearly articulate solutions to complex technical problems Ability to work with Business heads, administrators and developers Excellent time management skills
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Education Qualification: Graduate/Postgraduate
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Experience - 0-2 years
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Shift - Rotational
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Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
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Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
What you will do:
- Targeting a specific pool of low and medium usage from the existing set of clients and ensuring to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
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