Content Strategist / B2B Content Marketer

Exp: 0 -2 Years

Salary: ₹12,000 - ₹18,000 per month

Location: Pune

Requirements:

• Proven experience in telecalling, sales, or customer service is preferred.
• Excellent verbal communication skills.
• Strong persuasive and negotiation skills.
• Ability to build rapport and maintain positive relationships over the phone.
• Goal-oriented and self-motivated with a track record of achieving targets.
• Basic computer literacy and comfortable using CRM systems.
• Strong organizational and time-management skills.
• Ability to handle pressure and work effectively in a fast-paced environment.

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidates must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

A Concise Glimpse into the Role

We’re on the hunt for young, energetic, and hustling talent ready to bring fresh ideas and unstoppable drive to the table.

This isn’t just another role—it’s a launchpad for change-makers. If you’re driven to disrupt, innovate, and challenge the norm, we want you to make your mark with us.

Are you ready to redefine the future?

Apply now and step into a career where your ideas power the impossible!

Your Time Will Be Invested In

·      AI/ML Model Innovation and Research

·      Are you ready to lead transformative projects at the cutting edge of AI and machine learning? We're looking for a visionary mind with a passion for building ground breaking solutions that redefine the possible.

 What You'll Own

Pioneering AI/ML Model Innovation

·      Take ownership of designing, developing, and deploying sophisticated AI and ML models that push boundaries.

·      Spearhead the creation of generative AI applications that revolutionize real-world experiences.

·      Drive end-to-end implementation of AI-driven products with a focus on measurable impact.

Data Engineering and Advanced Development

·      Architect robust pipelines for data collection, pre-processing, and analysis, ensuring precision at every stage.

·      Deliver clean, scalable, and high-performance Python code that empowers our AI systems to excel.

Trailblazing Research and Strategic Collaboration

·      Dive into the latest research to stay ahead of AI/ML trends, identifying opportunities to integrate state-of-the-art techniques.

·      Foster innovation by brainstorming with a dynamic team to conceptualize novel AI solutions.

·      Elevate the team's expertise by preparing insightful technical documentation and presenting actionable findings.

What We Want You to Have

·      1-2 years' experience with live AI project experience, from conceptualization to real-world deployment.

·      Foundational knowledge in AI, ML, and generative AI applications.

·      Proficient in Python and familiar with libraries like TensorFlow, PyTorch, Scikit-learn.

·      Experience working with structured & unstructured data, as well as predictive analytics.

·      Basic understanding of Deep Learning Techniques.

·      Knowledge of AutoGen for building scalable multi-agent AI systems & familiarity with LangChain or similar frameworks for building AI Agents. 

·      Knowledge of using AI tools like VS Copilot.

·      Proficient in working with vector databases for managing and retrieving data.

·      Understanding of AI/ML deployment tools such as Docker, Kubernetes.

·      Understanding JavaScript, TypeScript with React and Tailwind.

·      Proficiency in Prompt Engineering for various use cases, including content generation and data extraction.

·      Ability to work independently and as part of a collaborative team.

·      Excellent communication skills and a strong willingness to learn.

Nice to Have

·      Prior project or coursework experience in AI/ML.

·      Background in Big Data technologies (Spark, Hadoop, Databricks).

·      Experience with containerization and deployment tools.

·      Proficiency in SQL & NoSQL databases.

·      Familiarity with Data Visualization tools (e.g., Matplotlib, Seaborn).

Soft Skills

·      Strong problem-solving and analytical capabilities.

·      Excellent teamwork and interpersonal communication.

·      Ability to thrive in a fast-paced and innovation-driven environment.

About Us:

We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:

• Minimum 4-9 years of design experience

• At least three years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens

• Worked on Information Architecture, Interaction Design and Product Design

• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)

• Are comfortable with and interested in actively designing the product by himself/herself

• Familiarity and experience with standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.

• Strong written and verbal communication skills

• Are deeply empathetic to customers and users and understand how the business works

• Design systems experience is an added advantage

Responsibilities:

• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products

• Understanding of platform-specific nomenclature

• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes

• Design test case scenarios

• Collate feedback from users for further improvement

• Fullstack technical expertise with 9+ years of experience in Angular 2+ Versions and NodeJS having led front-end development team.
• Work experience as Architect for 3 or more years. Able to set a tech road map for the entire product/project.
• Previous experience with systems integration projects
• Experienced in the usage and development of REST APIs
• Knowledge and experience in implementing commercial web applications
• Experienced with JavaScript (ECMAScript 6), HTML5, Semantic Markup and CSS 3
• Writing testable object-oriented software using best development practices
• Designing, building, and maintaining developer-friendly HTTP-based APIs
• Agile methodologies and practices (including Scrum, Kanban, Extreme Programming)
• Test-Driven Development or Behavior Driven Development
• Writing Clean Code & decoupled modules using the power of Design Patterns
• Pair Programming
• Experience in AWS
• Experienced in designing scalable solutions, writing efficient code, optimizing performance, and debugging issues.
• Good communication skills with the ability to present complex technical information in a clear and concise manner to technical teams.