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● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
BDM CUM Business Analyst
Note: Notice period is immediate to 15 days’ maximum candidates can apply.
Kindly read carefully
Role: BDM CUM Business Analyst
Work Location: LUCKNOW
Experience: Minimum 2 + years into the same key skills
Budget: open
Mode: Permanent
Job description
We are looking for a candidate with 2-5 years of experience in Business Analysis and IT project coordination with documentation in IT (Web development/application development / mobile apps development) along with international client handling experience..
Job Responsibilities:
Discussion with customer/project team to understand the requirements
Creating, analyzing, and validating detailed functional and business specifications (BRD / SRS Preparation)
Requirement walk-through and getting requirement sign-off from the customer
Analyzing the requirements of the clients and converting them into technical documents as per the specifications
Creating wireframes to determine the flow and functionalities of the application
Facilitating the negotiation of requirements amongst multiple stakeholders
Creating Proposals and other relevant documents
Creating Slide Decks required for explaining Business Solutions & Approach
Explaining the requirements to technical teams and taking the estimates for the same
Understanding the Adhoc changes and analysis on the impact and creating spec documents
Supporting testing in creating test cases and review of test cases
Allocating tasks to resources as per the milestones of the project
Coordination with the delivery team to deliver the project on or before the estimated deadline
Creating Release documents and UAT Testing of the release
Communicating with clients throughout the life cycle of a project to update them with the progress and path ahead from time to time
Skills:
- Exceptional written and verbal communication, and client-serving skills
- Must have knowledge of some analytical tools
- Ability to prioritize tasks and deliver to deadlines
- Strong relationship building, analytical, & problem-solving skills
- Must have good decision-making skills
- Must be a good team player, good learner, and self-starter
- Proactive and quick executor
- Must have demonstrable client/stakeholder management skills
- Must be self-driven with the ability to manage workload without direct supervision
Who We Are
QuitSure is founded by alumni of IIT, IIM, and Stanford University. It is one of the most effective quit-smoking mobile apps in the world. Our mission is to get 1 million smokers smoke-free in the next year. Do take a look at our website: https://www.quitsure.app to learn more about what we do and how it works. We are well-funded, and based in Powai, Mumbai. This is a remote job.
The Role
Your role will be to work with our product manager, backend developer, and QA testers to:
- Architect and build new features.
- Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open-source community to encourage and help implement mission-critical software fixes.
- Ensure quality and cleanliness of code
- Ensure releases are published in a timely manner
- Collaborate with the development agency that is currently responsible for building our app
Qualifications
We are looking for a star React Native developer to continuously improve our platform and implement new features. The ideal candidate will have a passion for developing fast, efficient systems, clean modular code and high-quality user experiences. You will have had at least 2 years of React Native development experience and have:
- A firm grasp of React Native in particular, and the nuances of the JavaScript language in general.
- The ability to write well-documented, clean, modular code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like XCode, Gradle, Android Studio, etc
- Understanding of REST APIs, the document request model, and offline storage
- Knowledge of the fundamental design principles behind a scalable application
- Other presentation-layer languages (e.g. HTML, CSS, etc.) are a plus
Who We Are Looking For
We are looking for a highly skilled React Native developer who is interested in working on a high-impact product that is genuinely saving people’s health and lives. We are a small team, with thousands of global clients, who are trusting us with their private health data. So, in addition to coding skills, honesty, commitment and loyalty are also essential to us. We would prefer to work with someone who is truly excited about our cause.
Compensation
Compensation will be competitive, and commensurate with your experience.
- Knowledge in .NET language C# ,VB .NET & HTML5/CSS3
- Knowledge on MVC architecture
- Exp. in developing desktop application
- Hands on experience in REST API/SAP OData integration
- Exp. in end to end implementation
- Knowledge in handling hardware interfaces like RFID readers/sensors/traffic signals etc
- Exp in GIT, Code handling tools
- Good communication/Client facing experience
- Ability to work with in tight project timeline/Flexibility
- Ready to travel to onsite immediately
● Understanding of good design principles and ability to adhere to complex design
specifications during implementation
● A self-starting, inquisitive approach to problem-solving.
● Passion for learning about and working on highly available distributed systems.
● Good communication skills. We solve problems for and communicate with various teams across the organization.
● Excellent people management skills. Should have worked with young teams previously
CTC Range = 30 to 35 LPA
1. POSITION DESCRIPTION |
|
Job Title: |
Switch Developer/ Integration/ Java Developer |
Job Type: |
Permanent | Work from Home |
Qualifications: |
Bachelor’s degree of Engineering, Computer Science or relevant field |
|
|
2. JOB DIMENSIONS: |
|
Experience |
3-7 years |
Primary Skills |
Core Java, Spring Boot, MySQL, Oracle, REST APIs, knowledge of card scheme specifications, ISO8583 Payment standards, EMV Data, Switch payment integration |
Job Location |
Mumbai/Bangalore | open to remote work |
|
|
3. REQUIREMENTS: |
|
· Looking for a Switch developer with 3-7 years of hands on working experience with minimum of 3-4 years in Card and Payment Domain. · Strong knowledge of core java & spring boot · Hands-on experience on payment switch integration · Good knowledge of ISO8583 and EMV Data. · Hands-on experience on any database like MySQL, oracle...etc. · Should be strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines. · In depth knowledge of Card Scheme Specifications (VISA, MasterCard, Rupay and AMEX), Card · Well versed with payment standards and ISO8583 and EMV data (mandatory), · Hands on experience with Switch payment integration · Resolve technical issues for designers and developers during project lifecycle · Excellent problem solving/troubleshooting skills on Java/J2EE technologies · Result oriented and a versatile engineer who is expert in providing solutions, creating architecture and designs. · Excellent communication (written and verbal) and interpersonal skills |
Mandatory Skill Set: Front End: React JS & Javascript
Backend: Python-Django/ Flask
Responsibilities
- Responsible for design and architecture of functional prototypes and production ready systems
- Uses open source frameworks as appropriate Django Preferred
- Develops Python and JavaScript code as necessary
- Python development to support middleware for REST API
- Communicate technical concepts with trade offs, risks, and benefits
- Evaluate and resolve product related issues
Requirements
- Demonstrable experience writing clean, thoughtfully crafted Python or PHP that scales
- Strong understanding of JavaScript, HTML, and CSS3
- Good understanding of REST API's and experience in building them.
- Experience on asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross browser compatibility issues and ways to work around such issues
- Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
- Good understanding of browser rendering behaviour and performance
Sales Specialist
(Outbound Sales Specialist)
Experience - 3 to 4 years
Location - Pune & Bangalore
We are looking for a talented and competitive Sales Specialist who thrives in a quick sales cycle environment. If you're someone who loves travelling and has a strong desire to make a career in IT Sales, then you have reached the right place. The ideal candidate should have the hunger to perform consistently and meet expectations. You must be comfortable meeting end customers and discuss and understand mobility requirements.
Key Responsibilities
The individual role that you’ll play in our team:
- Establish and meet annual sales quotas for regions and territories; projecting expected sales volume for direct & through partner accounts.
- Meeting end customers to discuss their IT Mobility needs and requirements, Should be able to map customer organigram and propose the solution based on needs.
- Should be able to manage OEMs/Reseller/System Integration Partners for product promotion and push for targets.
- Should be ready for Travels within South India regions.
- Manage existing and potential new accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process.
- Should be a team player and working with Internal stakeholders/Allied teams.
- Develop and implement new sales initiatives, strategies and programs to capture new customers
- Should be good at communication, Knowledge on using CRM is an added advantage.
- Maintain records of all sales leads and customer accounts
- Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
- Develop and sustain knowledge of Product features,offerings and associated technologies.
- You will need to be proactive and manage your own sales pipeline.
What we want to see in the potential Candidate
- Strong verbal and written communication skills.
- Excellent selling and negotiation skills
- Great listening skills and a desire to learn proper consultative selling techniques.
- Sound knowledge of IT Mobility industry
- Self starter
- High-energy and positive attitude
- Ability to quickly learn and apply new information in customer-facing scenarios
- The ability to write reports and proposals
- The capacity to work well on your own or in a team
- The ability to manage your time and plan your day effectively
- Should have prior experience with a B2B product company
- Has good experience in SAAS B2B sales would be an added advantage
- MDM Domain understanding would be an added advantage.
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.