Web Developer

1. GCP - GCS, PubSub, Dataflow or DataProc, Bigquery, BQ optimization, Airflow/Composer, Python(preferred)/Java

2. ETL on GCP Cloud - Build pipelines (Python/Java) + Scripting, Best Practices, Challenges

3. Knowledge of Batch and Streaming data ingestion, build End to Data pipelines on GCP

4. Knowledge of Databases (SQL, NoSQL), On-Premise and On-Cloud, SQL vs No SQL, Types of No-SQL DB (At Least 2 databases)

5. Data Warehouse concepts - Beginner to Intermediate level

6.Data Modeling, GCP Databases, DB Schema(or similar)

7.Hands-on data modelling for OLTP and OLAP systems

8.In-depth knowledge of Conceptual, Logical and Physical data modelling

9.Strong understanding of Indexing, partitioning, data sharding, with practical experience of having done the same

10.Strong understanding of variables impacting database performance for near-real-time reporting and application interaction.

11.Should have working experience on at least one data modelling tool,

preferably DBSchema, Erwin

12Good understanding of GCP databases like AlloyDB, CloudSQL, and

BigQuery.

13.People with functional knowledge of the mutual fund industry will be a plus Should be willing to work from Chennai, office presence is mandatory

Role & Responsibilities:

● Work with business users and other stakeholders to understand business processes.

● Ability to design and implement Dimensional and Fact tables

● Identify and implement data transformation/cleansing requirements

● Develop a highly scalable, reliable, and high-performance data processing pipeline to extract, transform and load data from various systems to the Enterprise Data Warehouse

● Develop conceptual, logical, and physical data models with associated metadata including data lineage and technical data definitions

● Design, develop and maintain ETL workflows and mappings using the appropriate data load technique

● Provide research, high-level design, and estimates for data transformation and data integration from source applications to end-user BI solutions.

● Provide production support of ETL processes to ensure timely completion and availability of data in the data warehouse for reporting use.

● Analyze and resolve problems and provide technical assistance as necessary. Partner with the BI team to evaluate, design, develop BI reports and dashboards according to functional specifications while maintaining data integrity and data quality.

● Work collaboratively with key stakeholders to translate business information needs into well-defined data requirements to implement the BI solutions.

● Leverage transactional information, data from ERP, CRM, HRIS applications to model, extract and transform into reporting & analytics.

● Define and document the use of BI through user experience/use cases, prototypes, test, and deploy BI solutions.

● Develop and support data governance processes, analyze data to identify and articulate trends, patterns, outliers, quality issues, and continuously validate reports, dashboards and suggest improvements.

● Train business end-users, IT analysts, and developers.

• Programming Language: Python (Strong knowledge)
• Concurrency & Parallelism: Multithreading, Multiprocessing, AsyncIO, ThreadPoolExecutor, Future, concurrent.futures
• Memory Management: Reference Counting, Global Interpreter Lock (GIL)
• Distributed Computing: Dask, Apache Spark (Preferred)
• Data Processing: NumPy
• Inter-Service Communication: GRPC, REST API
• Containerization & Orchestration: Docker, Kubernetes
• Software Development Practices: Code Optimization, Debugging, Performance Tuning
• Communication & Problem-Solving: Technical Documentation, Team Collaboration, Asking for Clarity When Needed

Skills And Expertise

• Python, 
• Multithreading, 
• Multiprocessing, 
• Dask, Apache Spark, 
• NumPy, 
• REST API, 
• Docker, 
• Kubernetes, 
• Code Optimization

SAP B1 Developer

Candidate Profile:

• Degree or comparable in the computer science area Experience with ERP systems, ideally SAP.
• Experience with object-oriented development in Java and/ or C# and/ or Vb.net.
• Very good knowledge in front and backend web development (JavaScript, HTML5, CSS).
• Experience with web services (REST, SOAP).
• Database Application Knowledge (SQL)
• Knowledge in handling of data formats (JSON, XML)
• Experience with version control systems (GIT, TFVC)

• Summary:

  The Business Development Executive is responsible for generating leads, advancing the sales process, closing new business, and achieving/assisting in the achievement of opportunity-based sales quotas. The Business Development Executive will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

  Job Duties:

  • Cold­call prospects that are generated by external sources of lead.
  • Develop sales opportunities by researching and identifying potential accounts.
  • Identify decision-makers within targeted leads to begin the sales process.
  • Penetrate all targeted accounts and radiate sales from within the client base.
  • Collaborate with appropriate team members to determine necessary strategic sales

  approaches

  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects.
  • Ensure follow­up by passing leads to appropriate team members with calls­to­action, dates,

  complete profile information, sources, etc.

  • Set up and deliver sales presentations, product/service demonstrations, and other sales

  actions

  • Assist in creating RFP responses to potential clients.
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow­up calls to existing clients via telephone and email cross­sell and

  up­sell.

  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and
  • prepare sales order forms and/or reports.
  • Enter new customer data and update changes to existing accounts in the corporate database.
  • Attend periodic sales training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • Hands-on with CRM ( eg; Hubspot, Zoho)
  • Managing the meetings on Zoom, Microsoft Teams
  • Hands-on with the email campaigns & sales tools.
  • Public Cloud and Analytics sales background

   

   

  Requirements:

  • University or college degree in Communications, Marketing, or an acceptable combination of

  education and experience.

  • Five years of direct work experience in a sales or telesales capacity.
  • Best to have - Microsoft Azure & Big Data – AI Offerings
  • Demonstrated ability to convert prospects, close deals, and achieve sales quotas
  • Solid experience in opportunity qualification, pre­call planning, call control, account

  development, and time management.

  • Success in qualifying opportunities involving multiple key decision-makers.
  • Strong knowledge of sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with customer relationship management software.

  Working Conditions:

  • Some travel may be required
  • Ability to attend and conduct the presentation

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.