Graphic Designer

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

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Job Descriptions:

1. Job Requirement

We are seeking a highly skilled Senior Generative AI Developer to join our AI/ML team. This role focuses on leveraging cutting-edge Generative AI (GenAI) technologies to drive innovation and efficiency in software development and business processes. The ideal candidate will work on advanced techniques such as Retrieval-Augmented Generation (RAG), document chunking, and data embedding across multiple vector databases. They will collaborate closely with cross-functional teams to design, implement, and optimize AI-driven solutions, with exposure to cloud-native AI platforms like Amazon Bedrock and Microsoft Azure OpenAI considered a plus.

Responsibilities:

• Develop and deploy GenAI-based applications to solve complex business problems.
• Implement RAG frameworks to enhance information retrieval and response accuracy.
• Design and optimize document chunking strategies tailored to specific data types and use cases.
• Build and manage data embeddings using various vector databases for high-performance similarity searches.
• Collaborate with data engineers and scientists to integrate AI solutions seamlessly into existing pipelines.
• Explore and implement best practices for leveraging Amazon Bedrock and Azure OpenAI services.
• Stay updated on emerging trends and technologies in the GenAI and AI/ML landscape.

2. Required Technical Skillsets

Mandatory Skills:

• Proficiency in Generative AI frameworks and technologies like
• Prompt Engineering – creating specific prompts to guide LLM outputs
• Fine Tuning and Few-Shot learning – Adapting LLMs for domain-specific tasks.
• Retrieval-Augmented Generation (RAG) – Combining LLMs with external data retrieval systems
• Text-to-Text Transfer Transformation (T5) – Framework for translating tasks into text forms.
• Expertise in designing and implementing chunking strategies for diverse datasets.
• Strong knowledge of data embedding techniques and working experience with vector databases like Pinecone, Weaviate, or Milvus.
• Solid programming skills in Python, with experience in AI/ML libraries such as TensorFlow, PyTorch, or Hugging Face Transformers.
• Familiarity with cloud platforms and services for AI/ML workloads (AWS or Azure).
• Experience with API integration for AI services and building scalable applications.

Desirable Skills:

• Hands-on experience with Amazon Bedrock and/or Microsoft Azure OpenAI services.
• Knowledge of natural language processing (NLP) techniques and large language model (LLM) fine-tuning.
• Exposure to different chunking strategies, including overlap and semantic segmentation.
• Understanding of DevOps practices for deploying and managing AI models in production.
• Strong problem-solving and analytical skills with a focus on delivering value-driven solutions.

Position - Field Sales Executive / Sales Engineer

Company Profile –

Makharia Machineries Pvt Ltd

Makharia Machineries Pvt. Ltd. one of India’s largest integrated electrical, mechanical, and engineering solutions provider; is a brand built on the cornerstone of quality and embodies the spirit of excellence across the value chain. Today, we have built an enviable reputation as the most respected names in the industry and occupy a pride of place as preferred partners of some world’s leading power companies. Headquartered in Mumbai, Makharia Machineries Pvt. Ltd. has today expanded exponentially in domestic as well as international markets.

JD/JS -

1)     Searching for new clients who could benefit from your products in a designated region.

2)     Travelling to visit potential clients.

3)     Establishing new, and maintaining existing, relationships with customers

4)     Managing and interpreting customer requirements

5)     Persuading clients that a product or service will best satisfy their needs.

6)     Calculating client quotations

7)     Negotiating tender and contract terms

8)     Negotiating and closing sales by agreeing with terms and conditions

9)     Offering after-sales support services

10)  Analyzing costs and sales

11)  Preparing reports for head office

12)  Recording and maintaining client contact data

PREFERRED SKILLS:

• Strong interpersonal skills
• Negotiation and problem-solving skills
• Knowledge of sales Industrial Products (Pump, Lubricant, Motor, Drive, Gear Box, Bearing and Coupling, any Industrial Product)

Job Location – Mumbai _ Prabhadevi

Qualification – Graduate, engineer, diploma

Experience – Minimum 2 Years

Salary – negotiable

Role description:

We are looking for a LEAD- Fullstack with expertise and experience in designing and developing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

• Passion for technology and financial domain with demonstrated ability to learn quickly
• Delivery focus with ability to take full ownership
• Strong commitment to quality and delivery
• Strong communication skills

Skills/Knowledge and experience:

• Object oriented design and development skill
• Webservices - Node JS/Express JS, Rest API
• Frontend –, React, Angular (Javascript and Typescript)
• Unix and Shell scripting
• SQL Proficiency, good to know MongoDB

We are looking for an Flutter Developer who possesses a passion for pushing mobile technologies to the limits.

This Flutter app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Flutter programmer works closely with other app development and technical teams.

Responsibilities

- Design and build advanced applications for the Flutter platform

- Collaborate with cross-functional teams to define, design, and ship new features - Work with outside data

sources and APIs

- Unit-test code for robustness, including edge cases, usability, and general reliability - Work on bug fixing and

improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Qualifications

 Bachelor's degree or equivalent experience in Computer Science or related field

 Development experience with programming languages

 SQL database or relational database skills

 Proven software development experience and Flutter skills development

 Proven working experience in Flutter app development and

 Have published at least one original Flutter app

 Experience with Flutter SDK

 Experience with Bloc Pattern

 Experience working with remote data via REST and JSON

 Experience with third-party libraries and APIs
 Working knowledge of the general mobile landscape, architectures, trends, and

emerging technologies

 Solid understanding of the full mobile development life cycle

• 2+ years of work experience in consumer-facing high traffic (millions of concurrent users) mobile applications with a desire to work in growing fast-paced startups.
• Worked on applications from scratch. Well-versed with building apps for various screen densities and sizes.
• Up to date on upcoming trends in android and its ecosystem with respect to design, architecture, etc.
• Experience in optimizing all important parameters like network utilization, application size, and battery.
• Experience with kotlin, coroutines, dagger, retrofit, Rx-android, and android architecture components, etc.
• Should have used mock frameworks, modular code design, and popular design patterns.

• Good grasp of algorithms, design patterns, memory management, and multithreaded programming.
• Experience with SAAS platforms for mobile development like Analytics, Push Notifications, Cloud Storage, Ad Networks, etc.
• Hands-on experience with Android's debugging, unit-testing, memory, and performance optimization tools.
• Experienced in databases like SQLite, ROOM DB.
• Experience in using Device hardware integrations like GPS, Camera, etc.
• Experience with performance and memory tuning with tools.
• Knowledge of engineering practices like CI-CD.
• Strong communication and team collaboration skills.
• Experience in iterative development methodologies like Agile.

BI Head

Exp – Minimum 5+ years

Location Kota

The prospective candidate will be a key pillar standing between business and customers, translating data findings, challenges and processes into data driven product features. S/He will work on a daily basis in a skilled and awesome cross-functional team that will be developing and maintaining the product. S/He will assist the Product Owners and Mobile app business by interpreting internal and external data, providing insights and analytical support to drive customer acquisition, retention, business process, product marketing, on-going and new initiative decisions. S/He is expected to have a holistic analytics overview of the product and all the connected databases.

-   Own the overall design and support of the BI technology environment, including information acquisition, management, warehousing and delivery solutions.

-    Promote and facilitate the development of self-service capabilities for the business in the access and reporting of business information.

-    Setting up & monitoring the Mobile app KPIs to increase the usage and customer engagement

-    Configuring analytical solutions (e.g. Google Analytics) & analyzing insights to support the mobile app product and business strategy

-    Working with management to prioritize business and information needs.

Desired Skills :

- Team handling experience is must

- Candidate should be able to understand the requirement and works accordingly

- Graduate/PostGraduate in Engineering, BS in Mathematics, Economics, Computer Science, Information Management or Statistics

- Must have at least 4+ years of total work experience, + 3 years in data analytics in any e-commerce/marketing organization.

- Prior experience in data analytics in Fintech-Lending/ B2C /Mobile commerce /e-commerce company

- Strong knowledge and experience of reporting packages like Business Objects, databases like SQL.

- Experienced in analyzing customer behavior and large datasets generated by mobile app events

- Should have strong agility, proactive, drive forward and can-do attitude

- Must have strong communication, interpersonal and analytical skill