JOB DESCRIPTION: The Fraud Lead will manage the gameplay fraud for all poker products and work closely with the payments team to create smooth players and gameplay investigations with the outcome being a low level of fraud across the business. You will liaise directly with network partners via multiple communication channels, to assist with fraud issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible for building and maintaining Gaming Integrity controls related to issues such as collusion, bots/live assistance use, money dumping and more.
Your key job responsibilities as the Fraud Lead in Pocket52 will include:
- Day to day gameplay fraud analysis to identify and prevent fraud in poker
- Ensuring that all team members follow the fraud procedures
- Constant assessment of the fraud process and constant improvement to the processes
- The role involves utilizing a number of detection and investigation techniques in-order to identify high risk accounts, unusual activity, investigates and subsequently close suspicious accounts.
- You will be proactively investigating and reviewing the player pool for suspicious activity and building cases that result in removing any players who are a threat to the integrity of the games on the Pocket network
- Review customer transactions and gameplay to prevent fraudulent actions.
- Discover new techniques in fraud prevention and customer service using various software and applications
- Monitoring for poker rooms
- Working with the product managers and marketing team to ensure promotions cannot be abused by players
To apply for the Fraud Lead in Pocket52 you will need:
- 3+ years previous experience in managing fraud for online games
- Experience playing online poker and knowledge of the online poker games products, promotion types and customers
- Knowledge of all fraud tools and ability to access products for purpose
- Ability to query and analyse behavioural data in order to identify patterns of fraud
- Ability to manage a heavy workload, prioritising and managing the pressure that comes with managing a critical product vertical
- Technically aware, comfortable working with multiple IT systems, databases and programs
- Solid understanding of game theory optimal (GTO) poker solutions
- Conduct OSINT checks in poker fraud investigations.
Shubham Vishwakarma
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About Pocket52
About
"Pocket52" is an E-Sports Platform, crafted with love and passion by an outstanding team of Visionaries, Avid Gamers, Business Moguls & Technology Gurus.
About Us -
- Marquee Entrepreneurs from Education, Consumer Service, Telco, L&D, Content Platform Verticals with a history of successful exits.
- Co-Founder of Plancess, ranked among top 3 Ed-Tech companies by 2015, sold to Career Point Group
- Co-Founder of TimeMyTask, a pioneer in on-demand hyperlocal home cleaning startups, sold it to MyDidi
- Core Team also comprises of X-Nokia, X-GoIbibo, X-Oracle Team Members
- A combined experience of 30+ years across domains, having an experience of building capacious teams
Bringing live & connected games such as Poker & Rummy to your devices with real-time multiplayer action together, anywhere, anytime.
We constantly thrive on delivering new and exciting games with innovative technologies such as AI & ML.
"Pocket52" is passionate about solving core problems for masses such as "cognitive skills", We at "Pocket52" believe games as a learning provides opportunities for deeper learning.
Vision: To become a leading gaming & entertainment company in terms of quality of service by developing talent and skills. We aim to achieve quality & service distinction while providing the most of the game's excellence.
Mission: Our overarching mission is to create safe, regulated & responsible gaming with a positive impact on global society.
Amazing Perks:
Awesome Office | Unlimited Poker Gaming (U can win a lot of cash if u become a pro) | Intellectual Exchange & Satisfaction | Discussion War-Rooms | Free Medical Insurance | Free snacks, because we need fuel! | Free coffee, because how else are you going to pound away at the keyboard all day? | Sodexo/Meal Vouchers | Relaxed dress code | Employee Performance Bonuses | Commuter stipend | Flexible work schedules | TGIF | Pet-Friendly Office
If we find someone who's great, we don't wait, we take them into our Pocket52 family- Connect With Us Now.
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