Graphic Design Intern

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

We are looking for:

• 2+ years of expertise in software development with one or more of the general programming languages (e.g., Python, Java, C/C++, Go). Experience in Python and Django is recommended.

• Deep understanding of how to build an application with optimized RESTful APIs.

• Knowledge of a web framework like Django or similar with ORM or multi-tier, multi-DB-based data-heavy web application development will help your profile stand out.

• Knowledge of Gen AI tools and technologies is a plus.

• Sound knowledge of SQL queries & DB like PostgreSQL(must) or MySQL. Working knowledge of NoSQL DBs (Elasticsearch, Mongo, Redis, etc.) is a plus.

• Knowledge of graph DB like Neo4j or AWS Neptune adds extra credits to your profile.

• Knowing queue-based messaging frameworks like Celery, RQ, Kafka, etc., and distributed system understanding will be advantageous.

• Understands a programming language's limitations to exploit the language behavior to the fullest potential.

• Understanding of accessibility and security compliances

• Ability to communicate complex technical concepts to both technical and non- technical audiences with ease

• Diversity in skills like version control tools, CI/CD, cloud basics, good debugging skills, and test-driven development will help your profile stand out. 

Key Responsibilities

• Drive revenue growth by achieving sales targets through direct and indirect sales channels.
• Manage and monitor the sales pipeline, ensuring timely closures.
• Build and maintain strong relationships with prospective and existing clients.
• Conduct site visits, property presentations, and negotiations to close deals.
• Analyze market trends, competitor activities, and customer needs to identify business opportunities.
• Provide insights and recommendations to senior management for improving strategies.
• Support junior sales staff in achieving their targets and enhance team performance through mentoring and motivation.
• Ensure proper documentation of sales transactions and adherence to legal and compliance requirements.
• Prepare and present regular sales performance reports to management.

Key Skills and Competencies

• Strong knowledge of the real estate market, property types, and legal processes.
• Excellent communication, negotiation, and interpersonal skills.
• Goal-oriented with a proven track record of meeting or exceeding sales targets.
• Ability to work in a fast-paced, competitive environment.
• Proficiency in CRM tools and MS Office Suite.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3-5 years of experience in real estate sales with a proven track record of success.
• Familiarity with local real estate regulations and practices.

Ideal Candidate Profile: Assistant Sales Manager (Real Estate)

Experience:

• 3-5 years of proven success in real estate sales.
• Track record of meeting or exceeding sales targets.
• Experience in handling high-value property transactions and dealing with diverse clientele.

Educational Background:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Additional certifications in real estate or sales will be an advantage.

Skills and Competencies:

• Strong communication and negotiation skills.
• Expertise in market analysis and identifying business opportunities.
• Ability to manage client relationships effectively and ensure customer satisfaction.
• Familiarity with CRM tools and proficiency in MS Office applications.
• Exceptional organizational and time-management abilities.

Personality Traits:

• Goal-driven and result-oriented mindset.
• Confident, persuasive, and able to handle objections professionally.
• A team player who can also mentor and motivate junior staff.
• Adaptable to a fast-paced and competitive real estate market.

Industry Knowledge:

• In-depth understanding of local real estate laws, property types, and market trends.
• Awareness of property valuation and transaction processes.

Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.

Responsibilities:

- Engage with customers via phone to promote and sell services.

- Provide accurate information about products/services and address customer queries.

- Handle customer complaints and provide appropriate solutions and alternatives.

- Maintain customer records by updating account information and interactions.

- Meet established sales targets and performance metrics.

We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.

If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.

Apply to this link only - https://loginext.hire.trakstar.com/jobs/fk02le9?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk02le9?source=

LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.

LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.

The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organisation. Our brand ambassadors - that's how we address our people, bring unique values, discipline and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!

About the Role:

LogiNext is looking for a dynamic and competent professional to manage the efficient execution of payroll administration services in compliance with legal requirements and LogiNext policies and procedures The work at LogiNext is very fast paced, agile, and hence, you must be able to multitask to deal smoothly with competing levels of priority.

Responsibilities

Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments) Coordinate timekeeping and payroll systems Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades Prepare detailed variance analysis and reports prior to the payroll cycle for all types of pay-outs - statutory returns and ensure compliance to all monthly, quarterly and annual payments and returns. Generates reports for reconciliation and analysis Prepare and maintain all the documentation for employees including PII documents, offer letters, appointment letters, employee correspondence letters etc. Ensure compliance with relevant laws and internal policies Liaise with accounts departments/auditors and manage payroll tax audits Resolve issues and answer payroll-related questions

Requirements 

BSc/BA in Business Administration, Accounting, Human Resources or related field; professional certification (e.g. CPP, CPM) is a plus 4 to 6 years of relevant experience in payroll administration Experience working with payroll vendors Current knowledge of payroll procedures and related compliance laws. Locations other than India (US, KL, Dubai) are desirable but not mandatory. Familiarity with payroll software/ HRIS (e.g. SAP, ADP, Kronos) and MS Office (especially Excel) An analytical mind and good math skills Outstanding communication skills (written and oral) Organisational and leadership skills

Skills & Abilities:

1. Language: Java, J2EE, springboot, angular, react, node, (CSS: Tailwind CSS + angular Material) etc.

2. OS : Linux, windows

3. Database : Oracle, postgres, PL/SQL

4. Desirable : API integration, CI/CD, automation, working experience in the mobile financial domain

5. Able to mentor and guide juniors

6. Able to resolve customer queries independently

7. Able to write test cases  and execute test plans

8. Added advantage (Good to have): application security, RabbitMQ, Apache Kafka, Grafana, Prometheus, MongoDB, shell scripting basics

Job Purpose: At the Mobiquity project engineering team, our core job is to customize, install, configure and support the customer during the entire project lifecycle.

Principal Accountabilities Development

1. Write code in Java and java based technologies as well as web GUI development using latest technologies like, angular, react, conforming to company guidelines against written requirements & high-level design documents, particularly for complex modules that cannot be handled by junior developers. Work in an IDE while developing code ( especially in Java) and use GIT, SVN or any other CM tool being used in the company, for checking in and checking out the code being developed.

2. Submit developed code for review, incorporate required changes and conduct Unit testing, after preparing Unit Test Plans and necessary stubs.

3. Review code offered by others and document response in assigned format.

4. Participate in (a) the integration of the developed code with code developed by other team members (this could happen on customer premises if appropriate environment is not available in-house) (b) preparation of the environment for integration testing (c) execution of integration testing (d) fixing the problems relating to the offered code as discovered in the integration testing.

5. Participate in load testing conducted on the final product and fix problems encountered.

6. Assist Product Validation Group in setting up the test environment, writing test cases, generating stubs and executing tests.

7. Review test cases written by the Product Validation Group.

8. Install product in customer location, train the customer reps on product features and operation & maintenance procedures, and complete user acceptance testing, making any changes in the final deliverable as required.

9. Handle customer queries and complaints received directly or through the company support organization.

10. Change code to fix reported customer problems after trouble shooting, get the fix reviewed and complete selective regression testing.

11. Draft user documentation for consolidation by the technical documentation team. This could include GUI, API, O&M and technical documentation relating to COTS. Review drafts prepared by junior developers.

12. Help maintain design requirement documents as directed.

13. Participate in the development, release, support & enhancement activity through multiple release cycles and multiple products

14. Proactively seek feedback/reviews on self-development, learning, and developed code. Responsible for completing the assigned task in all aspects by proactively seeking reviews, and updating the status to supervisors.

15. Ensure the task assigned is understood in all respects and communicate effectively and raise necessary alarms to reporting leads if anything is not understood or no progress is possible.

Capability Building

1. Assist junior developers in coding, testing, and troubleshooting.

2. Train and support a new member joining the team with little or no experience in the development environment, technology domain, and the specific work underway. Focus on scope of work familiarization.

Job Title: Engineering Manager

Job Location: Chennai, Bangalore
Job Summary
The Engineering Org is looking for a proficient Engineering Manager to join a team that is building exciting
and futuristic Data Products at Condé Nast to enable both internal and external marketers to target
audiences in real time. As an Engineering Manager, you will drive the day-to-day execution of technical
and architectural decisions. EM will own engineering deliverables inclusive of solving dependencies
such as architecture, solutions, sequencing, and working with other engineering delivery teams.This role
is also responsible for driving innovation, prototyping, and recommending solutions. Above all, you will
influence how users interact with Conde Nast’s industry-leading journalism.
● Primary Responsibilities
● Manage a high performing team of Software and Data Engineers within the Data & ML
Engineering team part of Engineering Data Organization.
● Provide leadership and guidance to the team in Data Discovery, Data Ingestion, Transformation
and Storage
● Utilizing product mindset to build, scale and deploy holistic data products after successful
prototyping and drive their engineering implementation
● Provide technical coaching and lead direct reports and other members of adjacent support teams
to the highest level of performance..
● Evaluate performance of direct reports and offer career development guidance.
● Meeting hiring and retention targets of the team & building a high-performance culture
● Handle escalations from internal stakeholders and manage critical issues to resolution.
● Collaborate with Architects, Product Manager, Project Manager and other teams to deliver high
quality products.
● Identify recurring system and application issues and enable engineers to work with release teams,
infra teams, product development, vendors and other stakeholders in investigating and resolving
the cause.
● Required Skills
● 4+ years of managing Software Development teams, preferably in ML and Data
Engineering teams.
● 4+ years of Agile Software development practices
● 12+ years of Software Development experience.
● Excellent Problem Solving and System Design skill
● Hands on: Writing and Reviewing code primarily in Spark, Python and/or Java
● Hand on: Architect & Design end to end Data Pipeline (noSQL databases, Job Schedulers, Big
Data Development preferably on Databricks / Cloud)
● Experience with SOA & Microservice architecture
● Knowledge of Software Engineering best practices with experience on implementing CI/CD,
Log aggregation/Monitoring/alerting for production system
● Working Knowledge of cloud and devops skills (AWS will be preferred)
● Strong verbal and written communication skills.
● Experience in evaluating team member performance and offering career development
guidance.
● Experience in providing technical coaching to direct reports.
● Experience in architecting highly scalable products.
● Experience in collaborating with global stakeholder teams.
● Experience in working on highly available production systems.
● Strong knowledge of software release process and release pipeline.
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move to
invest heavily in understanding this data and formed a whole new Data team entirely dedicated to
data processing, engineering, analytics, and visualization. This team helps drive engagement, fuel
process innovation, further content enrichment, and increase market revenue. The Data team
aimed to create a company culture where data was the common language and facilitate an
environment where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at
Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost
online revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data
Science, and Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create data-driven solutions
for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We
are a media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.

OTS Solutions is looking for hiring a new business development executive at their Gurgaon office. Here are the responsibilities for the person,

• Person will be responsible to do reach outs in US market using email, calls, linkedin for a particular industry
 
• Person will be responsible to generate leads and setup appointments for onsite US account executive
 
• Person will be responsible to perform different campaigns and generate leads
 
• Person will be responsible to speak with and quality clients under parameters defined by sales team needs

We are looking for these skills / experience in the candidate,

• Should be available to work in night timings (US shift)
 
• Must possess excellent written and verbal english skills
 
• Must have worked in setting to sell B2B services to US or international customers
 
• Must have got experience in working on Linkedin and other social platforms to generate leads
 
• Must have experience of generating leads through email campaigns
 
• Must have worked to set up appointments for account executive