
Domestic service Sales & Service- Voice
at ECPL- ExpertCallers Solutions Private Limited
Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.
Responsibilities:
- Engage with customers via phone to promote and sell services.
- Provide accurate information about products/services and address customer queries.
- Handle customer complaints and provide appropriate solutions and alternatives.
- Maintain customer records by updating account information and interactions.
- Meet established sales targets and performance metrics.
We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.
If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.

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Responsibilities
● Work with application development teams to identify and understand their operational pain points.
● Document these challenges and define goals to be achieved by the infrastructure team.
● Prototype and evaluate multiple solutions, often by experimenting with various vendors and tools available, to achieve the goals undertaken.
● Rollout tools and processes with heavy focus on automation.
● Evangelize and help onboard application development teams on the platforms provided by the infrastructure team.
● Co-own the responsibility with application development teams to ensure the reliability of services.
● Design and implement solutions around observability to ensure ease of maintenance and quick debugging of services
● Establish and implement administrative and operational best practices in the application development teams.
● Find avenues to reduce infrastructure costs and drive optimization in all services.
Qualifications
● 5+ years of experience as a DevOps / Infrastructure engineer with cloud platforms (preferably AWS)
● Experience with git, CI / CD, Docker, etc
● Experience in working with infrastructure as code (Terraform, etc).
● Strong Linux Shell scripting experience
● Experience with one of the programming languages like Python, Java, Kotlin, etc.


Around 4 years of experience in creating and implementing Web-based applications using
C#, ASP.net, Web API, MVC, Micro Services, JavaScript and SQL Server.
Familiarity or exposure to CI / CD, Dev Ops such as Dockers, containers, Azure, Pipeline is
highly recommended
Ability to work in an Agile, fast-paced environment, and learn rapidly.
Bachelor degree in computer science, computer engineering or similar.
Familiar with object-oriented development, design patterns and specifically in .NET
Framework (C#) with a strong background in web-based development and service-oriented
Architecture.
Expert in HTML, CSS, JavaScript, JQuery, JSON.
Writing clean, readable, and easily maintainable code.
Must have knowledge of project/task management tools like Jira,
Familiarity with Version Control like Bitbucket, Git etc.
Understanding of UI, cross-browser compatibility and web standards.
Build features and applications with responsive design
Good English communication skills, written and spoken.
Able to work with minimum supervision as well as perform under pressure and meet
Deadlines.
About Quantela
We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.
When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns; utilities, and public venues, our team of 280+ experts offer a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.
We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customer to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives; reduced traffic congestion to keep cities moving and created new revenue streams to tackle societal issues like homelessness.
We are headquartered in Billerica, Massachusetts in the United States with offices across Europe, and Asia.
The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.
For latest news and updates please visit us at www.quantela.com
Overview of the Role
Collaborate with cross-functional teams to define, design and build performant modern web applications and services. Build high quality web applications and services by writing clean and modular code
Must have Skills
- 10+ years of experience in leading teams and delivering product, write unit and integration tests to ensure robustness and reliability of web applications and services.
- Measure and improve performance of microservices.
- Catalyze growth within the team through code reviews and pair programming to maintain high development standards Investigate operational issues to find the root cause and propose improvements Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
- Expert level of experience in design and development of Web Applications, highly scalable distributed systems.
- Should have experience in development skills using latest technologies including NodeJS, Microservices, Elastic search, Timescale DB, Kafka, Redis, etc.
- Should have exposure in NoSQL and SQL development.
- Comprehensive knowledge of physical and logical data modelling, performance tuning.
- Should possess excellent communication, presentation, and interpersonal skills.
- Ability to work collaboratively and productively with globally dispersed teams
- Build high performance teams and Coach team for successful career growth
- Experience working with relational and non-relational databases, query optimization, and designing schema
Desired Background
Bachelors/Masters degree in Computer Science or Computer Applications
Hands on Experience with Linux administration
Experience using Python or Shell scripting (for Automation)
Hands-on experience with Implementation of CI/CD Processes
Experience working with one cloud platforms (AWS or Azure or Google)
Experience working with configuration management tools such as Ansible & Chef
Experience working with Containerization tool Docker.
Experience working with Container Orchestration tool Kubernetes.
Experience in source Control Management including SVN and/or Bitbucket
& GitHub
Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools
Hands-on experience in Linux, Scripting Language & AWS is mandatory
Troubleshoot and Triage development, Production issues

- 8-13 years of relevant experience
- Strong analytical and problem solving skills
- Knowledge of software design, testing and development practices
- Must have hands on experience in Q/KDB+.
- Good knowledge of Python, Java, C++, Shell Script(any one)
- Good knowledge on SQL/PLSQL and databases (any RDBMS)
- Have experience on using Git/Bit bucket
- Good communication skills, both verbal and written.
- Ability to work under pressure, with minimal supervision, and in a team environment
- Detail-oriented and with strong organizational skills
Position :- Automation Test Engineer – Selenium using C#
Location :- Bangalore
Experience:- 3-6years
Job Description
3+ years of Experience in Test Automation using Selenium, C#
BDD (Behavioral driven Development) is a must, using either Specflow.
Creating, Organizing, and managing Test Automation Resources.
Creating, Enhancing, debugging and Running Test Scripts.
Organizing, monitoring defect management process.
Finding solutions for Object Identification issues and error handling issues.
Primary Skills - Testing - Automation - Mastery, Javascript - Skill, Testing - E2E - Skill Job Description: - JD as below, 4+ years of Experience in Test Automation using Selenium BDD (Behavioral driven Development) C# is a must, using Specflow. Creating, Organizing, and managing Test Automation Resources. Creating, Enhancing, debugging and Running Test Scripts. Organizing, monitoring defect management process. Finding solutions for Object Identification issues and error handling issues.
strategic and business aspects of the company. You will be the first in command in the company and
responsible for giving the proper strategic direction as well as creating a vision for success. To thrive
as a CEO you must be a prudent manager, inspiring leader, has a business mindset and to be able to
see the “big picture” in a variety of settings. You will take actions to enhance the company’s cash
flow while keeping the human factor in perspective. The goal is to drive the company’s development
and guide it towards long-term success.
Responsibilities
· Develop high quality business strategies and plans ensuring their alignment with short-term and
long-term objectives
· Lead and motivate subordinates to advance employee engagement develop a high performing
managerial team
· Oversee all operations and business activities to ensure they produce the desired results and are
consistent with the overall strategy and mission
· Make high-quality investing decisions to advance the business and increase profits
· Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and
business ethics
· Review financial and non-financial reports to devise solutions or improvements
· Build trust relations with key partners and stakeholders and act as a point of contact for important
shareholders
· Analyze problematic situations and occurrences and provide solutions to ensure company survival
and growth
· Maintain a deep knowledge of the markets and industry of the company
Requirements
· Proven experience as CEO or in other managerial position
· Experience in developing profitable strategies and implementing vision
· Strong understanding of corporate finance and performance management principles
· Familiarity with diverse business functions such as marketing, PR, finance etc.
· In-depth knowledge of corporate governance and general management best practices
· An entrepreneurial mindset with outstanding organizational and leadership skills
· Analytical abilities and problem-solving skills
· Excellent communication and public speaking skills
· MBA/B.Tech from Tier-1 colleges with a knack of financial knowledge are preferred
Designation/Role : City Lead Operations/ Senior Logistics Manager
Location : Gurgaon
Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.
Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc
Roles and Responsibilities :
- The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
- Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Managing the rider life cycle (hiring to retire )
- The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Skill Set :
- Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally



