Domestic service Sales & Service- Voice
at ECPL- ExpertCallers Solutions Private Limited
Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.
Responsibilities:
- Engage with customers via phone to promote and sell services.
- Provide accurate information about products/services and address customer queries.
- Handle customer complaints and provide appropriate solutions and alternatives.
- Maintain customer records by updating account information and interactions.
- Meet established sales targets and performance metrics.
We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.
If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- 5+ years of DevOps/SRE experience in cloud-native, product-based companies (B2C scale preferred)
- Strong hands-on AWS expertise across core and advanced services (EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, VPC, IAM, ELB/ALB, Route53)
- Proven experience designing high-availability, fault-tolerant cloud architectures for large-scale traffic
- Strong experience building & maintaining CI/CD pipelines (Jenkins mandatory; GitHub Actions/GitLab CI a plus)
- Prior experience running production-grade microservices deployments and automated rollout strategies (Blue/Green, Canary)
- Hands-on experience with monitoring & observability tools (Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.)
- Solid hands-on experience with MongoDB in production, including performance tuning, indexing & replication
- Strong scripting skills (Bash, Shell, Python) for automation
- Hands-on experience with IaC (Terraform, CloudFormation, or Ansible)
- Deep understanding of networking fundamentals (VPC, subnets, routing, NAT, security groups)
- Strong experience in incident management, root cause analysis & production firefighting
Description
Role Overview
Company is seeking an experienced Senior DevOps Engineer to design, build, and optimize cloud infrastructure on AWS, automate CI/CD pipelines, implement monitoring and security frameworks, and proactively identify scalability challenges. This role requires someone who has hands-on experience running infrastructure at B2C product scale, ideally in media/OTT or high-traffic applications.
Key Responsibilities
1. Cloud Infrastructure — AWS (Primary Focus)
- Architect, deploy, and manage scalable infrastructure using AWS services such as EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, ELB/ALB, VPC, IAM, Route53, etc.
- Optimize cloud cost, resource utilization, and performance across environments.
- Design high-availability, fault-tolerant systems for streaming workloads.
2. CI/CD Automation
- Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI.
- Automate deployments for microservices, mobile apps, and backend APIs.
- Implement blue/green and canary deployments for seamless production rollouts.
3. Observability & Monitoring
- Implement logging, metrics, and alerting using tools like Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.
- Perform proactive performance analysis to minimize downtime and bottlenecks.
- Set up dashboards for real-time visibility into system health and user traffic spikes.
4. Security, Compliance & Risk Highlighting
• Conduct frequent risk assessments and identify vulnerabilities in:
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o Access policies (IAM)
o Secrets & key management
o Data flows & network exposure
• Implement security best practices including VPC isolation, WAF rules, firewall policies, and SSL/TLS management.
5. Scalability & Reliability Engineering
- Analyze traffic patterns for OTT-specific load variations (weekends, new releases, peak hours).
- Identify scalability gaps and propose solutions across:
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- o CDN distribution (CloudFront)
- o Database workloads
- Perform capacity planning and load testing to ensure readiness for 10x traffic growth.
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- Work closely with backend teams to tune query performance and indexing.
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- Automate repetitive infrastructure tasks to ensure consistency across environments.
Required Skills & Experience
Technical Must-Haves
- 5+ years of DevOps/SRE experience in cloud-native, product-based companies.
- Strong hands-on experience with AWS (core and advanced services).
- Expertise in Jenkins CI/CD pipelines.
- Solid background working with MongoDB in production environments.
- Good understanding of networking: VPCs, subnets, security groups, NAT, routing.
- Strong scripting experience (Bash, Python, Shell).
- Experience handling risk identification, root cause analysis, and incident management.
Nice to Have
- Experience with OTT, video streaming, media, or any content-heavy product environments.
- Familiarity with containers (Docker), orchestration (Kubernetes/EKS), and service mesh.
- Understanding of CDN, caching, and streaming pipelines.
Personality & Mindset
- Strong sense of ownership and urgency—DevOps is mission critical at OTT scale.
- Proactive problem solver with ability to think about long-term scalability.
- Comfortable working with cross-functional engineering teams.
Why Join company?
• Build and operate infrastructure powering millions of monthly users.
• Opportunity to shape DevOps culture and cloud architecture from the ground up.
• High-impact role in a fast-scaling Indian OTT product.
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We're Prographer and experts at offering Creative Marketing Solutions and Agency Services to a broad range of clients in a wide variety of markets. We have a presence in more than 15 countries worldwide and more than 250 cities in India.
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Full Stack Developer - Averlon