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Domestic service Sales & Service- Voice
at ECPL- ExpertCallers Solutions Private Limited
Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.
Responsibilities:
- Engage with customers via phone to promote and sell services.
- Provide accurate information about products/services and address customer queries.
- Handle customer complaints and provide appropriate solutions and alternatives.
- Maintain customer records by updating account information and interactions.
- Meet established sales targets and performance metrics.
We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.
If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.
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Job Description:
Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.
Knowledge about cloud programming or migration to cloud is preferred.
Mandatory skills:
- Proficient in Web Application development using ASP.NET, C# with .Net version 4.0/ 4.5.
- Experience with SQL Server or any other equivalent Database and know how to build efficient queries.
- Strong knowledge on jQuery, AJAX, JavaScript, HTML5, CSS3 and Bootstrap.
- Experience in debugging in multiple browsers.
- Strong understanding of object-oriented programming.
- Clear understanding of SVN or an equivalent VCS.
- Familiar with IIS and deploying code to Web Server.
- Should have excellent analytical and communication skills.
Responsibilities:
- Good hands on designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
- Translate use cases into functional applications
- Design, build, and maintain efficient, reusable, and reliable C# code
- Ensure the best possible performance, quality, and responsiveness of applications
- Help maintain code quality
- Able to work well in a team setting
Academic Qualifications Required:
- B.E. / B.Tech. /MSC in Computer Science or IT.
Qualifications
M.C.A
B Tech
Overview:
As a Business Manager in Sales, you will lead and drive the sales efforts of the company, ensuring revenue targets are met or exceeded. Your primary focus will be on developing sales strategies, building and managing client relationships, and guiding the sales team to achieve business objectives. You will collaborate closely with cross-functional teams to identify market opportunities, expand the customer base, and drive revenue growth.
Responsibilities:
1. Sales Strategy and Planning:
- Develop comprehensive sales strategies to penetrate markets, acquire new customers, and maximize revenue.
- Analyze market trends, customer needs, and competitor activities to identify opportunities for growth.
- Set sales targets, quotas, and objectives aligned with company goals and objectives.
2. Business Development:
- Identify and pursue new business opportunities through prospecting, networking, and lead generation activities.
- Build and maintain relationships with key clients, partners, and stakeholders to expand the customer base.
- Negotiate contracts, pricing, and terms to secure profitable deals and partnerships.
3. Sales Team Leadership:
- Recruit, train, and develop a high-performing sales team.
- Set clear performance expectations, goals, and KPIs for sales representatives.
- Provide coaching, mentorship, and support to enable the team to achieve individual and collective sales targets.
4. Sales Operations Management:
- Oversee the day-to-day sales operations, including pipeline management, forecasting, and reporting.
- Implement sales processes, systems, and tools to streamline workflows and improve efficiency.
- Ensure compliance with sales policies, procedures, and best practices.
5. Customer Relationship Management:
- Cultivate strong, long-lasting relationships with customers and key accounts.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- Act as a trusted advisor to clients, providing solutions and recommendations to meet their needs.
6. Performance Analysis and Optimization:
- Monitor sales performance metrics and key performance indicators (KPIs) to track progress against targets.
- Analyze sales data and market insights to identify trends, opportunities, and areas for improvement.
- Implement strategies to optimize sales processes, improve conversion rates, and drive revenue growth.
Qualifications:
- Bachelor's degree in business, marketing, or related field (Master's degree preferred).
- Proven track record of success in sales management, with a focus on meeting or exceeding revenue targets.
- Strong leadership skills with the ability to inspire and motivate a sales team.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinker with a results-oriented mindset.
- Analytical mindset with the ability to interpret sales data and market trends.
- Proficiency in sales management software and CRM systems.
Additional Requirements:
- Prior experience in sales within the Lubricants Industry/Retail Sales/B2B Sales/Industrial Sales.
- Willingness to travel as needed.
- Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to continuous learning and professional development.
- Ethical conduct and integrity in all aspects of work.
Benefits:
- Competitive salary and commission structure.
- Opportunities for career advancement and growth within the organization.
- Ongoing training and development programs to enhance sales skills and knowledge.
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- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
- Liaise with vendors and other IT personnel for problem resolution.
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Role - Lead React Native Developer
Experience - 4+ years
Location - Bangalore
About the Company :-
Our client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
- Min 4-5 years of experience in Mobile application development
- Experience in React Native app development
- Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
Follow best practices using Android Guidelines
- Knowledge of functional or object-oriented programming
- Technically strong in React-Redux/Mobx development and deep understanding of core mobile concepts such as lifecycle, UI, networking, caching, device features, etc
- Experiences with automated testing suites, like Jest or Mocha
- Experience integrating third-party frameworks. Worked with logging and capturing user navigation and app usage to Analytics and Crashlytics for understanding the most used features by users.
- Knowledge of mobile security and cryptography is an advantage.
- Good working knowledge of tools such as Git, JIRA, Jenkins, or any tools that are similar to these.
- Experience with agile methodology is preferred
- Good communication skills
- Good knowledge of app telemetry integration & app performance management
- Have published at least 2 React Native apps on Play Store & App Store.
- Implement robust app architectures and complex user interfaces
- Component Design and coding new features. includes unit tests, debugs, and solves defects
- Component Design/Coding/Unit Testing/Debugging
- Responsible for designing app architecture and integration design to various external systems (APIs, 3rd Party SDK)
- Follow best practices using React Native Guidelines
- Understand reacting design patterns like HOC, Render Props, and their applications.
- Good understanding of atomic design principles
- Experience with CSS-in-js / styled-components
- Good understanding of Android & iOS working principles, Release process
- Ability to multi-task under pressure and work independently with minimal supervision
- Work on high-performance consumer-facing apps
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Good understanding of server-side templating languages (such as jade, EJS, and pug).
- Creating database schemas that represent and support business processes.
- Implementing automated testing platforms and unit tests.
- Basic understanding of front-end technologies, such as HTML5, SCSS, and CSS3.
- Ability to make recommendations on UI design and UX best practices.
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Key aspects of this role:
- Develop, deploy, customize and integrate Microsoft Dynamics CRM
- Customize and create CRM entities
- Provide technical expertise for the Dynamics CRM and Microsoft development technologies and environments
- Participate in all phases of System Development Life Cycle
- Designing of the Product as per the requirement
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- Follow development best practices and document required technical artifacts related to the project
- Supporting in the implementation of the Project through Training & other means
Candidate should be comfortable to travel to the office
Candidate who are hsc pass with good communication are welcome
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