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We are looking for a skilled and detail-oriented Laptop Technician to join our team. In this role, you will be responsible for diagnosing, repairing, assembling, and maintaining laptops, desktops, and related hardware peripherals. The ideal candidate has strong hands-on technical abilities, excellent hardware troubleshooting skills, and a commitment to delivering high-quality service.

Key Responsibilities

• Hardware Diagnosis & Repair: Diagnose electronic and hardware faults, repair chip-level/board-level issues, and replace faulty components (motherboards, displays, keyboards, hinges, RAM, storage drives, and batteries).
• System Assembly & Configuration: Disassemble and reassemble laptops/desktops efficiently. Perform hardware upgrades and component replacements.
• Software & OS Setup: Install and configure operating systems (Windows, macOS, Linux), system drivers, essential software, and anti-virus applications.
• Testing & Quality Checks: Conduct thorough post-repair quality control (QC) testing to ensure hardware stability, performance, and functionality before returning devices to clients or inventory.
• Basic Network & Peripheral Support: Troubleshoot basic connectivity (Wi-Fi, LAN) and assist with peripheral setups (printers, external displays).
• Documentation & Inventory: Maintain accurate logs of repair work, parts used, and technical notes. Help monitor hardware inventory and stock levels.

Requirements & Skills

• Technical Knowledge: Strong understanding of laptop architecture, internal hardware components, micro-soldering, and electronics basics.
• Troubleshooting: Ability to systematically identify hardware vs. software failures under pressure.
• Experience: 2–5 years of hands-on experience in laptop repair, hardware assembly, and diagnostics.
• Certifications (Preferred): CompTIA A+, ITI in Electronics, Diploma in Hardware & Networking, or equivalent technical certifications.
• Soft Skills: Good time management, high attention to detail, and solid communication skills.

Job Details

• Role Type: Full-time
• Category: Tech Support / Hardware Support
• Experience Range: 2 – 5 Years

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

Designation: Project Manager

Location: Bangalore (Hybrid)

Reports to: Co-Founder & CBO

About the Role

We are looking for a driven and detail-oriented Project Manager to lead the execution of high-impact digital product initiatives for our clients. This is a high-ownership role that demands end-to-end accountability — from scoping and planning to execution and delivery. You'll work closely with cross-functional teams to ensure projects are delivered on time, with high quality and measurable business outcomes. If you're someone who thrives in fast-paced environments, brings structure to ambiguity, and leads with clarity and data, we’d love to connect.

Key Responsibilities

• Act as the single point of accountability for end-to-end project execution — ensuring on-time, high-quality, and profitable delivery of digital product solutions across strategy, design, and development.
• Collaborate closely with internal teams (design, engineering, research) and client stakeholders to translate project objectives into actionable plans with clear timelines, milestones, and deliverables.
• Define and manage project scope, resourcing, dependencies, budgets, and risks — proactively identifying and mitigating potential blockers.
• Bring clarity and structure to execution by setting up robust documentation, operating rhythms, and tracking mechanisms; ensure timely communication of progress, challenges, and escalations to leadership and clients.
• Drive project governance through weekly health reviews, accurate status reports, and rigorous issue/risk tracking with defined accountability.
• Own the quality of delivery — ensure alignment of deliverables with project goals, client expectations, and internal benchmarks for innovation and excellence.
• Make data work for you — use structured data and reporting to surface insights, enable decision-making, and identify areas of improvement.
• Lead with influence, not authority — foster alignment and collaboration across multidisciplinary teams in a fast-paced, often ambiguous environment.
• Embrace a problem-solving mindset — proactively drive solutions to cross-functional execution challenges, and be comfortable navigating trade-offs.
• Contribute to internal IP and process improvements that enhance delivery maturity and scalability across projects.

Requirements

• 5–8 years of experience in project management, with a proven track record of driving end-to-end execution of complex digital or technology projects.
• Prior experience in a service-based or consulting environment, managing external client stakeholders and internal cross-functional teams.
• Strong understanding of digital product development lifecycle — from strategy to design to engineering execution.
• Demonstrated ability to manage project scope, budgets, timelines, and risks with a high sense of ownership and accountability.
• Proficiency in project management tools such as Jira, Asana, Trello, or ClickUp; comfort with setting up and customizing workflows, reports, and dashboards.
• Strong analytical mindset — ability to work with data, identify trends, generate insights, and support decision-making through structured reporting.
• Excellent written and verbal communication skills — capable of simplifying complex ideas, aligning diverse stakeholders, and presenting with clarity to clients and leadership.
• Ability to work in a fast-paced environment, manage competing priorities, and stay composed under pressure.
• Hands-on, detail-oriented, and structured — someone who can bring method to chaos and drive clarity in ambiguity.
• A natural collaborator and influencer — able to build trust, motivate teams, and drive alignment without direct authority.
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Good to have:

• Experience in managing digital transformation, innovation-led, or customer experience focused projects.
• Exposure to product strategy, UX research, or agile software development practices.
• Certification in PMP, PRINCE2, or Agile methodologies is a plus, but not mandatory.

About Thence

Thence is a product innovation and digital design firm that partners with ambitious companies to reimagine digital experiences. We offer end-to-end solutions — from product strategy and experience design to full-stack development — helping our clients launch, scale, and transform digital products. With a focus on design excellence, measurable impact, and deep collaboration, we take pride in building solutions that users love and businesses value.

BookEventz.com welcomes career inquiries from Passionate, Energetic individuals who are interested in working in a startup environment, taking up bigger responsibilities and have interests in the event industry.

If you feel that there is an entrepreneurial drive in you are you are ready for taking bigger challenges then BookEventz.com is a place for you.

Job Responsibilities :

• Learn and devise strategies to drive online traffic to the company website.
• Implement and invest in long-term SEO strategies to drive organic growth
• Plan and execute all web, SEO, email, social media etc. activities
• Tracking conversion rates and making improvements to the website.
• Developing and managing digital marketing campaigns.

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

• Develop new features and improve existing code in C++, specializing in the iOS/Android platforms.
• Has experience with working on huge codebases and comfortable writing and debugging multi-threaded & asynchronous code in Android and the native C++ libraries.
• Understands the resource constraints of mobile devices and implements accordingly robust and efficient solutions with respect to CPU, memory and battery life.
• Be customer-focused and unafraid to challenge the status quo

• Work as part of a dedicated, high-energy team to develop code that spans multiple products.

• Maintain exceptional development standards, especially related to performance, robustness, and testing.

• Support other development teams, build robust relationships and effectively articulate complex ideas.

• Proactively learn new languages, libraries, and platforms as needed. Adapt quickly to changing requirements.

• Activity planning and estimations
• Participate in the design and architecture of the overall product and lead the same for your features.
• Study upcoming technologies, analyze and propose how they can be incorporated to improve the existing product.
• Create high & low-level design artifacts.
• Code Reviews
• Mentoring Android developers in the team
• Develop document solutions for close to a million Acrobat Android users 
• We are looking for you if your answer to the following questions is YES

• Are you interested to be part of a highly collaborative team developing next-generation document solutions?
• Have you developed mobile applications having complex UI and high performance?
• Do you like to solve problems and possess an aptitude for analytical troubleshooting?