Business Development Councellor

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

• Sound knowledge of Mongo as a primary skill
• . Should have hands on experience of  MySQL as a secondary skill will be enough
• . Experience with replication , sharding and scaling.
• . Design, install, maintain highly available systems (includes monitoring, security, backup, and performance tuning)
• . Implement secure database and server installations (privilege access methodology / role based access)
• . Help application team in query writing, performance tuning & other D2D issues
• • Deploy automation techniques for d2d operations
• . Must possess good analytical and problem solving skills
• . Must be willing to work flexible hours as needed
• . Scripting experience a plus
• . Ability to work independently and as a member of a team
• . good verbal and written communication skills

Location Bangalore and Noida / Hybrid

QUALIFICATION REQUIRED: B. Tech/B.E. in CS or IT or any related degree in computer programming 

EXPERIENCE REQUIRED: 4+ years EMPLOYMENT TYPE: 

Full-Time ROLES AND RESPONSIBILITIES: 

• Implement product features that are secure, scalable, robust and easy to implement and maintain. 
• Work independently within self-organizing Agile teams 
• Development and Implementation of web applications 
• Plan and identify solutions and risks in assigned work. 
• Be responsible for implementing features, providing bug fixes, and reviewing code quality to ensure they work well at the cloud scale.
• Take pride in ownership in code and product features delivered. 

Skills: 

Must Have Skills 

Angular 8+ ,NoSQL, Mongodb and Javascript 

Expertise on the Microsoft technology stack .Net, C# and REST APIs (.net framework 4.5+) SQL Server & DB semantics. (Couchbase will be a plus) OAuth standard /Bitbucket and Azure Strong experience in deployment of solution on cloud 

Good to Have Skills

 Good communication skills.(life science exp is a plus) 

Good understanding of project architecture and software development Knowledge of design user friendly interface processes.

 Good knowledge of Client-side scripting – JavaScript and JQuery, AngularJS. Ability to deliver software and artifacts independently 

Exposure to Big Data and cloud environment 

COMPETENCIES: 

Communicating with Influence : Strong interpersonal skills, with an ability to do client interactions 

Analysis & Problem solving : Capitalizes on opportunities to pursue value. Brings issues out in open so that all concern can address and find solution

Working in Partnerships/ team player : Building professional relationships with members of the client team 

Professional Expertise Development :  Has an open and learning mindset. Adapts to new learning approaches and methods

Job Qualifications

• B.E (CS,IT and EC), BCA , MCA , BSC( with Computer Science).
• Skills Required : PHP, Word Press, CMS, Code Igniter.
• Experience in strong PHP Programming skills.
• Good understanding of JavaScript / AJAX is a must.
• Exposure to Agile Methodologies Preferably SCRUM Experience.
• Excellent knowledge in Core PHP & MySQL.
• CMS frameworks like WP, Joomla, Drupal
• Development frameworks like Zend, CakePHP, CodeIgniter, YII etc. will be a plus point
• Strong Knowledge on OOPS and MVC Concept.
• Must have a strong logical & analytical mind.
• Candidate’s are required to adhere and enforce the security policies of the organization.

Job Description

• Interact with clients to determine and analyze the scope of a project.
• Solve complex UX design problems across web, mobile and tablet.
• Experience designing and architecting UI/UX features, interactions on mobile and web.
• Review final layouts to make needed suggestions for improvement
• Recommend to clients strategies to reach a certain audience.
• Design graphics that identify a product or communicate an idea
• Determine colors, images, text style, and shapes to create layout.
• Act as instructor to team of workers that arrange and prepare layout for printing.
• Create electronic version of designs using computer software
• Study information and materials to plan concepts for design.
• Perform administrative duties, such as managing information and assigning tasks to subordinates.

Our Senior Business Development Manager breathes life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport, and using their flawless communication skills to sell our offerings to customers by phone, web, and email.

Primary Job Responsibilities:

• Primarily drives new customer acquisition through existing knowledge, experience, and industry network

• Drives the entire sales process; leads and assigns team responsibilities for opportunity qualification and development, solution architecting, RFP/RFI proposal development and customer reviews, negotiations and deal closure.

• Help position TechCospace as Talent Solution Provider in existing client list
• Responsible for Generating Lead through Online Bidding portals(Freelancer, Upwork, Elance, Guru) or any Social media platforms.
• Generating new Business in Software solutions and talent outsourcing.
• Experience with Lead generator, Calling, Drafting of proposals, Client interaction, Negotiation, Follow ups and also coordinate with technical team.
• Create Business Proposal, Presentations, Slides, and other documents as required by a potential client Use social media well to generate sales leads
• Setting out the GTM and executing it with support of company resources including but not limited to Marketing campaigns, demand Gen, working with industry experts, sourcing advisors, create and own account acquisition plans and manage the sales process
• Responsible for overall customer satisfaction for sold projects

Essential Experience:

• Minimum 3 years sales experience with a proven track record in IT Sales and Staff Aug
• Generating business leads in international market.
• Bidding and lead generation in software and It sales.
• Should have knowledge about how to sell Web Services and Digital Marketing Services
• Team Management
• Data Analysis

Personal Style Enablers:

• Build and sustain relationships with key people in the Customer Environment
• Customer Orientation
• Sales Orientation
• Strong Negotiating skills.
• Innovative and able to foresee market conditions
• Extrovert with a sales mind set
• Excellent Verbal/Written Communication skills

Education:

• Graduation is any discipline, MBA (preferred)

We are looking for a Backend developer who is passionate about building end to end applications. 

What you will be doing: 

• Designing and developing scalable applications and takes care of test and deployment as well. 
• Managing individual project priorities, deadlines, and deliverables. 
• Architect and implement software libraries in a multi-cloud environment 
• Design and build a flexible logging, monitoring, and alerting infrastructure 
• Build scalable APIs using python and is familiar with the latest developments in the language 

Skills Required: 

• Expert in Python 3 
• Detailed knowledge of Python web framework Django or Flask (2 to 3 years) 
• Familiarity with some ORM (Object Relational Mapper) libraries, 
• Knowledge of Django REST framework and its concepts like Serializers, Viewsets, Filters, Mixins. 
• Experience with relational databases like PostgreSQL, MySQL 
• Experience with Python libraries like Pandas, Numpy. 
• Experience with databases NoSQL databases like MongoDB, Cassandra, DynamoDB is a big plus 
• Experience with technologies like Celery, Gunicorn, Redis. 
• Knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems. 
• Experience with working on Linux system, GIT, CI/CD pipelines. 
• Experience in designing scalable architectures to support a data-intensive application. 
• Experience of working with AWS services like EC2, S3, RDS, lambda etc. 
• Previous work experience at a product-based company or startup would be a bonus. 
• Prior experience working in IoT domain or energy sector will be plus. 

Personality traits we really admire: 

• Great attitude to ask questions, learn, and suggest process improvements. 
• Attention to detail and helps identify edge cases. 
• Equal importance to planning, coding, code reviews, documentation, and testing. 
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster. 
• Adheres to release cycles and absolute commitment to deadlines. 

• Preferably 5+ years of experience in LAMP (Linux, Apache, MySQL, & PHP) development stack
• Proven software development experience in PHP and of developing REST (JSON) / SOAP (XML) based web services
• Experience in Cloud platform like AWS/Azure
• Experience with HTML5 / JavaScript (JQuery) / CSS / AJAX / Angular / Yii Framework is preferred
• Experience in caching solutions like Redis and Memcached
• Experience in tools like Ansible, Docker
• Knowledge of source control systems such as GIT is a plus

• Be able to work in cross-function teams
• Write high-quality code per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in deploying and maintenance of product and services
• Documenting product services progress, status, and manuals
• Participate in team meetings and planning & review sessions

• Experienced professionals – 1 year to 3 years experience
• Candidate having creative thinking and original approach
• Willingness & ability to learn & work on new technologies

• Develop marketing strategies
• Search Engine optimization(SEO)
• Social Media Marketing
• Email Marketing
• PPC/Ad Management
• Interacting with the clients & managing their internet marketing accounts
• Building monthly reports, analyzing the data & measuring the impact of the internet marketing done for that month
• Write original, creative content for marketing purpose

• Google Analytics
• Google Search Console
• Google Adwords
• Facebook Insights
• Moz Tools
• Mailchimp & Benchmark email
• Twitter
• Google+
• Facebook
• LinkedIn
• Photoshop/Canva - Basic design skills are helpful to have

• Candidates from marketing background preferred
• Candidates having working knowledge of Adobe Photoshop or Canva preferred. Basic design skills are helpful to have
• Candidates must have good reading, writing, spoken English skills

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying