Product Designer

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Roles & Responsibilities

● Generating a pool of prospects by identifying the need for up-skilling depending on the student’s area of interest.

● Helping prospective students with detailed information about the programs offered through phone & creating a strong pipeline.

● Ensure meet daily deliverables & achieve weekly/monthly enrolment target.

• Help them understand the importance of navigating a career.

● Must be a good listener and be trained in matching candidate needs to a future career. 

• Roles & Responsibilities:
• Responsible for managing + executing content for social media platforms like Instagram, LinkedIn, YouTube, etc. Build and execute social media marketing strategies. Working with our marketing team to design and create the campaign test to communicate the results to use the data to inform future business decisions.
• Collaborate with other departments (marketing, video team, etc.) to create engaging social media content (Stories, posts, reels, etc).
• Planning, Creation, and Publishing of Instagram Reels.
• Managing ORM of IIDE s Social Media.
• Creating the entire campaign, shooting it out, monitoring it, and analyzing it.
• Measure output and revise social media strategies from time to time.
• Takedown any other activities from your reporting manager as and when required.
• Flexibility and willingness to go beyond the call of duty (a go-getter).
• Required Experience and Qualifications:
• Basic Shooting skills using the phone
• Basics of Adobe design & Video tools - Illustrator, Photoshop & Premiere Pro

Desired Candidate Profile

• MBA from a premier institute/ CFA (USA)/ CA (ICAI)
• 2-4 years of post-qualification experience
• Clear financial and quantitative concepts
• Strong logical and analytical abilities
• Good communication, presentation and inter-personal skills
• Very strong Microsoft Excel financial modelling skills
• Openness to travel overseas for extended periods (3-4 weeks) for client meetings and on-site execution    

                                          Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.

JD of the Scrum Master.

Along with Scrum Master we need couple of BI developers skilled in Power BI with 3-4 Years of relevant experience in BI and 1+ years of experience in Power BI.

• Responsible for handling the scrum process in a POD structure with coordination of POD team and product owner in Agile methodology
• Supporting the Product Owners to groom and maintain the product backlog in good shape and make them ready for the next sprint
• Facilitating discussion, administrating, and conflict resolution to get the work done including monitoring, tracking and communication to relevant stakeholders.
• Follow the scrum rituals such as sprint planning, daily scrum, stand-up meetings, facilitate & scheduled meetings, demo, decision-making process etc.

  Competencies

• Overall 2-4 years of IT project management and delivery experience with 2+ years of Scrum Master experience in data analytics projects
• Ability to take and understand the commitment to deliver the product on time
• Applicable knowledge of the technologies used by the team, for example in Data Analytics/Data Science area
• Planning and problem solving with product management and delivery teams
• Certified Scrum Professional