Front desk executives

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Responsibilities:

Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.

- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.

- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.

Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.

- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.

- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.

Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.

- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.

- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.

Performance Monitoring & Continuous Improvement:

- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.

- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.

- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.

Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).

- 1-3 years of experience in logistics operations, transportation management, or a similar role.

- Proven track record of identifying and implementing logistics process improvements.

- Strong analytical skills with proficiency in data analysis tools and techniques.

- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.

- Experience working with transportation management systems (TMS) a plus

We are looking for a motivated and experienced Business Development Executive (BDE) who can drive our lead generation efforts. The BDE will be responsible for identifying, qualifying, and generating new business leads through various channels including cold calling, email campaigns, social media, and networking events.

Responsibilities:

• Identify potential leads and prospects through research and outreach
• Conduct cold calls and emails to introduce our products/services and generate interest
• Develop and maintain relationships with prospects through regular follow-up
• Create and execute targeted email campaigns and social media campaigns to generate leads
• Provide regular reports on lead generation activities and results
• Continuously monitor and analyse lead generation metrics to optimize performance

Skills Required:

• Bachelor's degree in business, marketing, or related field
• Proven experience of min 1 year in lead generation and sales
• Excellent communication and interpersonal skills
• Strong organizational and negotiation skills
• Ability to work independently and as part of a team
• Knowledge of sales and marketing techniques and strategies
• Proficiency in using CRM software and sales automation tools

Description:

                         We are looking for skilled PHP developer with 1+ years of hands on experience in

                         Front - End and Back -End programming in PHP and MySQL.

Skills:

• MVC Framework (Laravel preferred /CI).
• CSS
• Bootstrap
• JavaScript
• jQuery
• MySQL

Preference will be given to:

• React JS
• Vue JS

Role & Responsibilities:

• Handle multiple products/modules simultaneously, lead the team in development and support
• Lead development teams
• Daily updates to customers and Product Managers/Delivery Managers
• Participate in design discussions
• Design and Architect small modules
• Effort estimations for modules, subsystems or use cases.
• Learn new skills and mentor the new team members
• Champion best practices within the team, including code reviews
  
  

Work Experience & Skills:

• B.E/B.Tech or any relevant Masters degree from reputed college.
• Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
• Strong experience in Postgres or any SQL technology
• Experience with working on Tomcat, Apache, JBoss or any similar application server
• Should have 3+ years of experience in leading team.
• Good experience in JSON / RESTful API / Web Services.
• Experience in working on Agile methodology using Scrum and sprints
• Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
• Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
• Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
• Experience in Microservices, SpringBoot and Angular is a plus.
• Experience with tuning deployed applications for scalability and performance.
• Good knowledge of deployment and scripting on Linux/Unix servers
• Strong technical documentation skills.
• Good oral and written communication skills

About Company: Spica Systems (https://spicasys.com )

Spica Systems is a Silicon Valley based start-up, established in 2019 and are recognized as experts in building products and providing R& DandSoftware Development services in wide range of leading-edge technologies such as LTE, 5G, Cloud Services (Public -AWS, AZURE, GCP, Private -Openstack) and Kubernetes. Ithasa highly scalable and secured 5G Packet Core Network, orchestrated by ML powered Kubernetes platform, which can be deployed in various multi cloud modealong with a test tool. Headquartered in San Jose, California, we have our R& D centre in Sector V, Salt Lake Kolkata.

• Looking for a Software developer who will work on the product's Web UI side
• Hands on and working experience with React JS
• Experience in WebUI using Javascript technology.
• Experience: 2-4 years of React development in a team environment
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Redux.
• Experience with user interface design. Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.

Education: Bachelors/Masters in Computer Science, IT or Mathematics or Engineering

Traits: Quick learner, open minded, willing to learn

• Java/J2EE, Spring, Spring Boot, REST, JSON, Micro Services, 12 Factor Apps, Apache.
• Strong understanding of microservice architecture
• Ability to design, develop and implement scalable, elastic microservice based platforms.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Performs hands on coding using Java/J2EE & unit testing.
• Contribute to the Design and develop high quality software for large scale Java/Spring Batch/Micro-service Applications.
• Proficiency in the following general areas: Java (Java 1. 7/Java 1. 8), Spring Framework, Jenkins, Gradle, and GitHub.
• Experience with RESTful services, Rabbit MQ, JSON, Unix Scripting, and Hadoop is a plus.
• Core development experience in large scale enterprise Java applications using Spring Framework.
• Experience in SQL (DB2 & SQL databases)
• Strong knowledge and experience on Nginx as APIM tool Solid experience in coding and creating APIs.
•  Expertise in WSDL, XML, XSLT, JSON, XPATH and Gateway scripts
• Provide front line support for Nginx related problems by being involved in troubleshooting, root cause analysis and appropriate secure integration recommendations.
• Installation of Nginx API Gateway as per need.
• Experience in Containers and Kubernetes.
• Good linux and administration skills
• Experience on API Orchestration/Mediation/Protocol Bindings and transformation knowledge on disparate message structures
• Design, develop and implement API proxies using OpenAPI specification Analysing logs and trace for errors and exceptions Manage and publish content in Developer portal Security implementation using OAUTH, SAML, CORS 
• Must Have Knowledge of API development and its technologies.

Location: Remote Working

** Preference will be given to immediate joinee

• Expertise in test planning and test strategy design for various types of testing - integration testing, functional testing, system testing and regression.

• Ability to quickly learn the functional aspects of the project & be the quality gatekeeper for the code release.

• Experience in testing the developed UI pages against the UX design to ensure the experience is realised. 

• Experience in creating knowledge artifacts and authoring guides for end-users

• Experience in creating test scenarios, test cases, traceability

• Hands-on experience with JIRA, WIKI, or Zephyr applications

• Understanding and working knowledge in Scrum Methodology

• Experience in Web,mobile, cross browser and device testing.

• Experience in Automation testing with Java and Selenium

• experience in frameworks like TestNG and Cucumber