Co founder & CTO (with Investment)

Job Summary

We are looking for a Customer Support Executive who will act as a liaison between the company and its customers. The ideal candidate will provide timely, accurate, and professional support, resolve customer queries, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media
• Resolve product or service issues by understanding customer concerns and providing solutions
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution and satisfaction
• Provide accurate information about products, services, and company policies

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

L2 Network Engineer (NOC - Operation & Monitoring)

We are looking for experienced L2 Network Engineers to join our NOC (Network Operations Center) team. The ideal candidate should have 3+ years of experience in IT networking with expertise in troubleshooting, configuration, and monitoring of network devices.

Job Details:

• Location: Sec-24, Noida, UP
• Working Hours: 9:30 AM – 6:30 PM
• Support Days: Monday to Saturday
• Experience Required: 3+ years in IT Networking
• Education: B.Tech / MCA (Passing year 2021, No distance learning)
• Certifications: CCNA / CCNP
• Salary: ₹3.0 - ₹3.6 LPA

Key Responsibilities:

• Monitor and manage network performance to ensure smooth operations.
• Troubleshoot and configure routers, switches, and other network devices.
• Work with ITSM tools for incident and problem management.
• Analyze and resolve network issues related to IP addressing, subnetting, VLANs, and routing protocols (OSPF, BGP).
• Implement security policies, access controls, and network configurations as per company standards.
• Support and optimize LAN/WAN infrastructure to ensure minimal downtime.
• Configure and manage MPLS, SD-WAN, and VLAN Trunking Protocol (VTP).
• Handle STP (Spanning Tree Protocol), Inter-VLAN Routing, and SNMP monitoring.

Technical Skills Required:

• Networking Protocols: OSPF, BGP, MPLS, ICMP, SNMP
• Network Components: Routers, Switches, Firewalls, Load Balancers
• IP Addressing & Subnetting: IPv4, IPv6, CIDR
• Network Monitoring & ITSM Tools: Experience with at least one tool
• LAN & WAN Technologies: VLAN, Trunking, Inter-VLAN Routing
• Security & Management: Access Control, SNMP Monitoring, Community Strings

Who Should Apply?

• Candidates with strong troubleshooting and network configuration skills.
• Those looking to grow in NOC operations, network monitoring, and L2 network support.
• Individuals with a CCNA/CCNP certification and experience in handling enterprise-level networks.

1.promote our products and services to public.

2.Collect and analyze market information.

3.Operate online community.

Job Description - Business Development

We are looking for driven Business Development who can onboard new Hospitals/Diagnostic Centers dealing with Cancer, Transplant, ICU, and cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses.

Responsibilities:

- Partner with Doctors and Hospitals for major alliances and regular patient referrals,

- Create and manage digital fundraising campaigns for patients for crowdfunding,

- Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country,

- Forge new crowdfunding partnerships across India across various medical verticals,

- Work closely with cross-functional teams in Content, PR and Communications teams,

- Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines,

- Manage existing relationships and client engagement in a thoroughly structured way,

- Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

Required Skills:

- Startup experience in a medical / healthcare company,

- 1 to 3 years of experience in a Business Development or B2B sales role,

- Experience in independently sourcing, negotiation, meeting, and closing deals,

- Hands-on or sound knowledge of CRM systems such as Sales Force,

- Flexible to travel within the country for business purposes.

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience.

- A competitive salary and performance bonus per month.