Front Desk Receptionist

Location: Pune

Required Skills : Scala, Python, Data Engineering, AWS, Cassandra/AstraDB, Athena, EMR, Spark/Snowflake

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.  

Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.  

As a Data Automation Intern, you will be focusing on researching and developing tools and workflow that automate some parts and processes of our business automation. Since business automation is important throughout the firm, you will have the opportunity to collaborate with various teams across Springer Capital. 

Key Responsibilities:  

• Collect data from various sources, including databases, APIs, and web scraping tools.    
• Clean and process raw data to ensure it is accurate and consistent.     
• Analyze data to extract insights using computational tools, such as Excel, SQL, and Python.   
• Communicate insights in a clear and concise manner with the manager alongside your progress.    
• Implement solutions based on insights you discovered to improve Springer Capital business’ processes or solve problems for client. 

 Qualifications: 

• Passion for Inclusion: A strong commitment to fighting inequality and promoting inclusion in the workplace. 
• Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, statistics.  
• Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content. 
• Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively. 
• Analytical and Business Software Skills: Proficiency in business software such as Excel, PowerPoint, and Word with a strong preference of knowledge and experience in data analytics  

Convert user stories to user flow maps

Design the UX architecture

Design the user Interface Design

Maintain a Design System

Worked on and made small illustrations

Good to have experience in motion design

Hardly are we searching for professionals with experience in the travel and tourism industry alone.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and services Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

We’re looking for an experienced SEO Specialist to fuel growth at Quoality- Hospitality Guest Experince Platform helping businesses improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

🙋‍ The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill.
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are very punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

💻 Responsibilities:

• Execute tests, collect and analyze data and results, and identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyze website analytics and PPC initiatives and campaigns
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

✅ Must Haves:

• 1.5 years+ of sales experience/strong drive to make a career in SEO
• Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
• Solid understanding of performance marketing, conversion, and online customer acquisition
• In-depth experience with website analytics tools (e.g, Google Analytics)
• Experience with A/B and multivariate experiments
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO 
• Experience with other aspects of marketing, such as customer growth and promotion, is a plus
• Self-motivated and driven
• You are open to learning new stuff and avoid internal politics.(super important).
• You are humble, kind, and are open to feedback.(super duper important).

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

🤙 What's the interview process like? 

Yes, we do have a process, and it’s simple.

Step 1: You apply for the job.
Step 2: Quick intro call with one of the founders.
Step 3: A round where we evaluate your assignment along with you.
Step 4: One round of interviews to gauge if you are a good culture fit. Step
5: Job Offer (contingent on the above steps).
Step 6: Welcome to the Quoality! 🙂

So, think we’re a good fit? Then let’s roll.🤘

Why 22by7?

Any role with us is a career building opportunity. At 22by7, the incumbent is the complete owner of any opportunity she or he creates.

The sales effort is backed-up by right process and people in place like- dedicated Solution Architect Team, Dedicated Post Sales Team (Tech Team), Marketing and other Support function in place.

Dedicated 24*7 support team

We not only resolve but ensure BCP and thus empower our client’s for enhanced productivity gain and realization of their Business Score Card.

Culture that has been voted as a Great Place to Work by the People of 22by7

Highly credible and competent Team Members

True work life integration and balance

Other benefits like Medical Insurance, Covid Care, and support structure over and above

About the role

Role-  Enterprise Sales Manager- New Business

Band- L3

Reporting to- Head Sales

Location-Bangalore

Role Type- Individual Contributor

No. of Vacancies-02

Job Profile

• Handling end-to-end sales
• Selling IT Infrastructure or IT Transformation Solution to Enterprise Accounts
• Selling across verticals Enterprise Accounts
• Working on GTM strategies and seeding 22by7 as a Solution Partner in Client Account
• Account Planning, Mapping, meeting the Decision Making Unit of the prospect or existing clients
• Understanding the clients existing infrastructure and the pain points and building on the clients transformation journey/ growth journey
• Pitching the right solution with the help of Pre-Sales team members
• Cross-Selling and Up-Selling- Growing the Account
• Maintaining a healthy strong funnel on solution portfolio of 22by7
• Answering the RFI/RFP/PoC etc with the help of Pre-Sales team
• Managing the OEM, Disti eco system and leveraging it for getting leads/ pre-sales / closures
• Working on BOM and pricing
• Handling presentations, techno commercial negotiations and Closures
• Create Customer Experience Excellence through continuous follow-up and customer interaction
• Working with other cross-functional team like marketing for carrying out different client/vendor related activities
• Take Sales Accreditation on different product lines which helps for strong pitching

 Of the Solutions

Specification-

Education- Open- Any Diploma/Any Graduate/Any Post Graduate

Experience- 5 to 10 years, sales exposure in similar or related domain, must be in IT sales and market exposure is a must

Person Profile-

• Good verbal and written communication skills
• Good presentation and negotiation skills
• Good at engaging and managing relationship with CXO level
• Excellent at relationship building and managing it
• Who can sniff opportunities
• Good mental resilience
• Drive to win
• Go getter
• Loves to work in fast paced environment and who loves working with target
• Open to travel

Sales Competency Dictionary

Technical Competencies- These are the competencies which are core and directly related to the job.

1. Domain Knowledge & Expertise-

Market

 Product/Technology

Customer

Competition

Client

1. Communication Skill-

Opening a conversation

Listening and Understanding abilities

Assessment of buyer

Growing the conversation

Art of probing/ questioning

Establishing trust, credibility, relationship over a communication

360-degree communication

Closing the communication loop

Presentation skill

Written communication- e-mail, documentation etc.

1. Negotiation Skill-

Uncovering and delivering value, increasing the pie, creating win-win situations

Showing the value/worth

Finish it strong

1. Proactive

Planning & Methodical

Motives

Networking for new sales opportunities

Persuade

Follow-up

Opportunity Sniffer

Behavioral Competencies- These are the competencies which manifests into the obvious behavior demonstrated by a successful sales professional.

1. Achievement Motivation- The extent to which an individual is driven to succeed or can also be put as how important is for the individual to succeed in the given role.

Drive to Succeed

                                                                                Competitiveness

Achieving the goal

Sense of Achievement

Fear of Failure

Perseverance or Persuasiveness

Go getter

1. Emotional Stability/ Adaptability- The ability to adapt oneself to the environment and keep calm and focused even though an individual goes through tough challenges. The mental toughness to bounce back and hard.

Handling rejections

Mental resilience

Can take strong decision

Objection Handling

1. Emotional Intelligence- The ability to ‘Read people’

Able to empathize with people

Understands the emotions

Understands motivations that drives human behavior

1. Locuz of control- Every individual attributes the success or failure to intrinsic or extrinsic factors. That is the factors which is under his control or not under his control. Thus they become ‘Accountable for their actions’.

Accountability for their action

In-charge of their plans and action

Owning up their success or failures

Doers or Action oriented

Strong at execution

1. Organising Skills- The ability to extract information, interpret and plan.

Resourceful

Information collection

Logical interpretation- quickly and accurately

Planning and Prioritizing

Desired Exposure/Background- Candidates who have worked in similar SI set up, exposure to corporate sales, selling IT solution to end customer. Must have a fair understanding of the business solution offered by 22by7

The Role growth- Can grow to Team Lead

Business Impact- The role makes a valuable contribution in the growth of the business profit, revenue, market and customer engagement.

We are looking for an outstanding Big Data Engineer with experience setting up and maintaining Data Warehouse and Data Lakes for an Organization. This role would closely collaborate with the Data Science team and assist the team build and deploy machine learning and deep learning models on big data analytics platforms.

Roles and Responsibilities:

• Develop and maintain scalable data pipelines and build out new integrations and processes required for optimal extraction, transformation, and loading of data from a wide variety of data sources using 'Big Data' technologies.
• Develop programs in Scala and Python as part of data cleaning and processing.
• Assemble large, complex data sets that meet functional / non-functional business requirements and fostering data-driven decision making across the organization.  
• Responsible to design and develop distributed, high volume, high velocity multi-threaded event processing systems.
• Implement processes and systems to validate data, monitor data quality, ensuring production data is always accurate and available for key stakeholders and business processes that depend on it.
• Perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Provide high operational excellence guaranteeing high availability and platform stability.
• Closely collaborate with the Data Science team and assist the team build and deploy machine learning and deep learning models on big data analytics platforms.

Skills:

• Experience with Big Data pipeline, Big Data analytics, Data warehousing.
• Experience with SQL/No-SQL, schema design and dimensional data modeling.
• Strong understanding of Hadoop Architecture, HDFS ecosystem and eexperience with Big Data technology stack such as HBase, Hadoop, Hive, MapReduce.
• Experience in designing systems that process structured as well as unstructured data at large scale.
• Experience in AWS/Spark/Java/Scala/Python development.
• Should have Strong skills in PySpark (Python & SPARK). Ability to create, manage and manipulate Spark Dataframes. Expertise in Spark query tuning and performance optimization.
• Experience in developing efficient software code/frameworks for multiple use cases leveraging Python and big data technologies.
• Prior exposure to streaming data sources such as Kafka.
• Should have knowledge on Shell Scripting and Python scripting.
• High proficiency in database skills (e.g., Complex SQL), for data preparation, cleaning, and data wrangling/munging, with the ability to write advanced queries and create stored procedures.
• Experience with NoSQL databases such as Cassandra / MongoDB.
• Solid experience in all phases of Software Development Lifecycle - plan, design, develop, test, release, maintain and support, decommission.
• Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development).
• Experience building and deploying applications on on-premise and cloud-based infrastructure.
• Having a good understanding of machine learning landscape and concepts. 

Qualifications and Experience:

Engineering and post graduate candidates, preferably in Computer Science, from premier institutions with proven work experience as a Big Data Engineer or a similar role for 3-5 years.

Certifications:

Good to have at least one of the Certifications listed here:

    AZ 900 - Azure Fundamentals

    DP 200, DP 201, DP 203, AZ 204 - Data Engineering

    AZ 400 - Devops Certification

Roles & Responsibilities :

• Responsible to cross check and vet facts on the fundraiser
• Responsible to check the content quality of sponsored campaigns
• Responsible to cross check and vet creative assets
• Collaborating with multiple teams, understanding the process and seamlessly delivering results
• Communication & Coordinate with patients for health updates through series of actions (either via phone calls, emails or chats)
• Follow SOPs and adapt new processes
• Multitask with several tasks

Basic Qualification :

• Bachelor’s Degree or Post Graduate Degree in Literature/ English.
• 1 or 2 years of experience in sales executive ,customer service executive ,or operations associate 
• Experience in handling customer calls
• Experience working on CRM’s
  
  

Desired Skills

• Impeccable written & oral communication skills in English & Local Language
• Target oriented & hunger for personal growth and overall development
• Strong Organizational and interpersonal skills
• Should have worked in a team environment
• Ability to communicate to customers convincingly
• Ability to multitask
• Excellent time management skills
• Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)
• Extreme level of flexibility and adaptability to new tasks & environments
• Responsible, Capable & has ability to work independently
• Logical Thinker and look to solve problems in strategic way
• Basic Analytical skill will be added bonus
• Basic Understanding of what we do at Impact Guru