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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
Qualifications:
· Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
· Experience: Minimum of 5 years of experience in iOS development with a strong portfolio of released applications that can be shared for review.
· Technical Skills:
o Proficiency in Swift and Objective-C.
o Solid understanding of object-oriented programming
o Knowledge of memory management and multi-threading
o Experience with embedded databases and other system data stores
o Strong understanding of iOS frameworks such as UIKit, Core Data, Core Animation, and Core Graphics.
o Good knowledge of performance limits and characteristics
o Good sense of UI design execution principles
o Experience with RESTful APIs, JSON, and third-party libraries to connect to backend services.
o Knowledge of mobile app architecture patterns such as MVC, MVVM, and VIPER.
o Experience with version control systems, preferably Git.
o Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
o Implementation of automated testing platforms and unit tests, benchmarking and optimization
o Understanding of Apple’s design principles and interface guidelines.
2. Spring boot/ Spring or any variations of Spring
3. MySQL
4. Mentions of, distributed systems, scalable systems
5. Mentions of ElasticSearch, Kafka or Redis
6. NoSQL databases like Cassandra/DynamoDB/MongoDB/Hbase etc
7. Mentions of Handling scale/scalable systems
9. Mentions of AWS or Amazon web services.
Work Mode: Hybrid (2 days WFO)
We are looking for a Data Engineer who is a self-starter to work in a diverse and fast-paced environment within our Enterprise Data team. This is an individual contributor role that is responsible for designing and developing of data solutions that are strategic for the business and built on the latest technologies and patterns,regional and global level by utilizing in-depth knowledge of data, infrastructure, technologies and data engineering experience.
Responsibilities
· Design, Architect, and Develop solutions leveraging cloud big data technology to ingest, process and analyze large, disparate data sets to exceed business requirements
· Develop systems that ingest, cleanse and normalize diverse datasets, develop data pipelines from various internal and external sources and build structure for previously unstructured data
· Interact with internal colleagues and external professionals to determine requirements, anticipate future needs, and identify areas of opportunity to drive data development
· Develop good understanding of how data will flow & stored through an organization across multiple applications such as CRM, Broker & Sales tools, Finance, HR etc
· Unify, enrich, and analyze variety of data to derive insights and opportunities
· Design & develop data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities
· Develop POCs to influence platform architects, product managers and software engineers to validate solution proposals and migrate
· Develop data lake solution to store structured and unstructured data from internal and external sources and provide technical guidance to help migrate colleagues to modern technology platform
· Contribute and adhere to CI/CD processes, development best practices and strengthen the discipline in Data Engineering Org
· Mentor other members in the team and organization and contribute to organizations’ growth.
Soft Skills
· Independent and able to manage, prioritize & lead workloads
· Team player, Reliable, self-motivated, and self-disciplined individual capable of executing on multiple projects simultaneously within a fast-paced environment working with cross functional teams
· Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Technical Skills
· 8+ years’ work experience and bachelor’s degree in Information Science, Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science.
· Hands-on engineer who is curious about technology, should be able to quickly adopt to change and one who understands the technologies supporting areas such as Cloud Computing (AWS, Azure(preferred), etc.), Micro Services, Streaming Technologies, Network, Security, etc.
· 5 or more years of active development experience as a data developer using Python-spark, Spark Streaming, Azure SQL Server, Cosmos DB/Mongo DB, Azure Event Hubs, Azure Data Lake Storage, Azure Search, Azure Data factory and Azure synapse analytics, Git Integration with Azure DevOps, etc.
· Experience with designing & developing data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities
· Experience with building, testing and enhancing data curation pipelines and integrating data from a wide variety of sources like DBMS, File systems, APIs and streaming systems for various KPIs and metrics development with high data quality and integrity
· Experience with maintaining the health and monitoring of assigned data engineering capabilities that span analytic functions by triaging maintenance issues; ensuring high availability of the platform; monitoring workload demands; working with Infrastructure Engineering teams to maintain the data platform; serve as an SME of one or more application
· 3+ years of experience working with source code control systems and Continuous Integration/Continuous Deployment tools
.Net developer role will involve working in all phases of the software development cycle. Build new systems with Microsoft technologies with primary focus in C#, .NET, .Net Core,Web API, SQL, Entity Framework, Async Programing, Git, and Design patterns. Be an effective team player in a small, experienced and energetic team working on a rapid and agile development schedule.
Required Skills 3-5 years of experience as a developer
3+ years in Microsoft Web-related Technologies
Deep knowledge of the .NET Framework, .NET Core,
.Net, MVC, C#, ENTITY Framework, REST web services
– Authentication, Authorization, Performance Tuning,
JSON, Unit testing – Nunit, Xunit
Experience in Data Modelling, Object Oriented Designs
Experience in integrating with other systems like Payment
gateway or third-party API or integration tools like Boomi
Hands-on experience in SQL Server stored procedure
development and fine-tuning.
Experience in using GitHub, project management, defect
tracking tools.
Provide accurate status to Management/Project Managers
and escalating where appropriate
Mentor and guide new developers and team
Self-directed with excellent problem-solving skills
Strong written and Oral communication skills and must be
a fast learner adapting to new technologies and frameworks.
Review test plans with QA & drive the code reviews
within the team
BE in CS, MCA or BSc in Math or equivalent
Desirable Skills
Exposure to Azure services, AWS services, cloud deployment

- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
- Moderate all user-generated content in line with the moderation policy for each community
- Create editorial calendars and syndication schedules
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
Requirements and skills
- Proven working experience in social media marketing or as a Digital Media Specialist
- Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
- Demonstrable social networking experience and social analytics tools knowledge
- Adequate knowledge of web design, web development, CRO and https://resources.workable.com/search-engine-marketing-specialist-job-description">SEO
- Knowledge of online marketing and good understanding of major marketing channels
- Positive attitude, detail and customer oriented with good multitasking and organisational ability
- Fluency in English
- BS in Communications, Marketing, Business, New Media or Public Relations
Blue9 Technologies looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software
Requirements
- Proven experience as a Full Stack Developer or similar role
- Experience developing desktop and mobile applications
- Familiarity with common stacks (.net & PHP)
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
- Strong command on MVC design pattern and PHP Frameworks (Laravel, CodeIgnitor, Symphony etc.)
- Strong command over JavaScript Frameworks like jQuery, AngularJS, NodeJS, Jqeurymobile, React.
- Must have hands-on experience with complex MySQL queries and database management.
- Strong working knowledge of open source platforms like WordPress, Drupal, OpenCart, ZenCart, Magento, Magento2, etc.
- Excellent understanding of site development, application layouts and portals.
- Excellent knowledge of Cross Browser Compatibility for XHTML/CSS, W3C validated.
- Strong working knowledge of parsing XML documents.
- Experience with back-end development (LAMP stack).
- Knowledge of relational database management systems, SQL and MongoDB
1. GIT or SVN experience
2. RESTful API design and development
3. Laravel Framework
- Deep understanding of the Laravel framework and their toolset
- Comfortable working with the Laravel Service Container and dependency injection
- Capable of writing Artisan CLI commands and working with message queuing
- Accomplished architecting a Laravel web application from start to finish
Prefered Candidates with mentioned below Skills:
- Dev Ops - AWS, Linux/Bash, Apache2, Nginx, Docker/Vagrant/Virtual Servers
- PHP Core - PHP 5, PHP 7, MySQL
- PHP Tooling - Xdebug, Composer, PHP-CS, PSR2 Coding Standards
- Front End - NPM/Yarn, Webpack, React/Angular/Vue, Bootstrap/Reactive Design
- Tooling - Version Control (git)
What you will do
If you are looking to be part of the early-stage start-up team that is charting the course and solving a key pain point for the CXO, this opportunity is for you. The opportunity will provide you join a company where you can contribute to all aspects of the product definition, product building and solving some key challenges.
- Architect solutions and execution through hands-on development, quality-assurance, and prototyping
- Collaborate with a UX/UI designers and other front-end and middle-tier engineers to design, prototype, and build user interface for complex cloud-based product
- Participate in complete development life cycle activities like design, coding, testing and production release
- Develop and maintain a scalable web and responsive applications
- Exhibit Devops mindset – Work on continuous integration, including provisioning, deployment, testing, and version control of the software
- Mentor new software developers and junior engineers
What you will bring
- Passionate engineer with 5 – 8 years of hands-on experience of developing next-generation user interface with high quality and performance
- Strong desire to learn & evaluate new libraries/frameworks, and share knowledge with others
- Ability to work in a fast-paced and agile development environment
- Sound knowledge of front end standards and practices
- Translating designs and wireframes into high-quality code
- Knowledge of Redux, React.js and its core principles
- Familiarity with RESTful APIs
- Strong proficiency in JavaScript, AJAX, HTML5, CSS3, JSON, including DOM manipulation and the JavaScript object model
- Experience with popular JS frameworks and libraries (React, Angular, JQuery, Ember, Babel, Webpack etc.)
- Experience of building Single-page Web Apps
- Ability to understand business requirements and translate them into technical requirements
- Experience with test automation: TDD, unit/integration/functional testing
- Proficient with debugging and testing tools to troubleshoot and optimize the UI
- Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises
Good to have
- Full-stack development experience
- Prior Startup Experience
- Prior experience in developing real-time web applications
- Experience with continuous deployment
- Proficiency with Git/Github
- Experience with GraphQL
Success Factors
- Start-up mindset
- Good problem solving abilities
- ‘Can-do’ attitude
- Prior experience of working with globally distributed teams is an added advantage
- Work with minimal supervision
- Excellent communication skills and being able to work independently or in a full team










