Key Responsibilities:
- Create technical designs, independently code, unit test to ensure code quality, and deploy various components of IBM Sterling Commerce OMS.
- Perform database design for custom components.
- Writing code for custom APIs, extending transactions, events, DB extensions etc to complete OMS technical designs.
- Support various phases of testing in an agile delivery framework.
- Apply strong design, development, and troubleshooting skills in work to deliver quality.
- Take initiative to learn new concepts in IBM Sterling OMS technologies on cloud at a rapid pace.
- Foster an environment of team collaboration.
Technical Experience :
- At least 2 years of strong IBM Sterling OMS development experience.
- 2-5 years strong experience using Java/J2EE, XML, XSD, XSL, SOAP, REST Web Service, IBM MQ and latest Java/J2EE concepts
- Experience working in Agile development teams.
- Knowledge of dockers, CI/CD build and deployments pipelines.
- Problem solving and code debugging skills in a large distributed application.
- Eager to learn and develop IBM Sterling Call center UI customizations.
- Strong interpersonal and communication skills with fluency in English.
- Four-year college or university degree in Computer Science or related field.

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- The web developer will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
- Candidate should have experience in GitHub, knowledge of DevOps is a plus
- Experienced in designing and implementing web portals, experience with DNN is a plus
- Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON
- Experience in Agile project management methodology
- Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
- The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow
Duties & Responsibilities:
- Understand how FTP server is setup for the site
- Understand business requirements to apply logic to integrate functionalities
- Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
- Understand system/site technical requirements and suggest enhancements if applicable
- Designing, coding, unit Testing, and integration with Database
- Handle site deployment
- Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.
Technical Expertise:
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- HTML, Javascript, Jquery, CSS, Bootstrap
- GitHub/DevOps, Azure
- Web API/ Web Services, Email Services
Skills and Abilities:
- Be able to work with diverse global teams and in an individual contributor role as needed
- Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
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Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
- Strong experience in Python scripting and automation frameworks (Pytest and Robot)
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Libraries, Interface, Language Fundamentals
Data Structures, Algorithms, Collections
Design Patterns, Singletons
Multithreading
Messaging, CI/CD
Databases
Tooling:
Application Layering, Architectural Design
Unit Testing/ Integration Testing
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We have an urgent Job Opening for Corporate Communications Specialist @ Andheri (West)
Job Description:
- Conduct meeting - offline and online with potential & Existing clients.
- Conduct knowledge dissemination sessions, legal aid workshops, and presentations.
- Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
- Create company literature and other forms of communication.
- Create marketing and promotional materials, both print and electronic.
- Work with advertisers for timely and useable ad submissions, Copy edit, proofread, and revise communications.
- Design and launch email marketing campaigns.
- Promote products and services through public relations initiatives.
- Develop marketing communications campaigns.
- Research media coverage and industry trends.
- Conduct extensive media outreach.
- Coordinate conference, trade shows, and press interviews.
- If interested please apply
Job Description
we require candidates to Develop unique and informative content for Digital Marketing blogs, articles, and websites. Create edit and revise existing blogs.
Skill
- Excellent overall English writing skills
- Impeccable spelling and grammar
- expertise with keyword placement and other SEO practices
- excellent research, organizational, and learning skills
Desired Candidate Profile
*Graduate with Superior English writing and editing skills
*Passion for content creation
Job Description
- Write content for articles, blogs, press releases, forums, etc. as per the requirement.
- Research and develop new ideas for the creation of high-quality content.
- Proofreading, and editing of the content on a regular basis.




