Accounts & Finance Executive (CA)

Responsibilities

Develop and maintain web applications using Laravel and Vue.js (PHP) framework.

Write clean, efficient, and well-documented code.

Collaborate with cross-functional teams to identify and solve complex problems.

Participate in code reviews and provide constructive feedback to team members.

Test and debug applications to ensure they meet functional and performance requirements.

Stay up-to-date with emerging trends and technologies in web development.

Optimize application performance and scalability.

Troubleshoot and resolve technical issues as they arise.

Create and maintain technical documentation for applications.

Communicate project status and progress to stakeholders.

Qualifications

Strong proficiency in PHP programming language

Experience with Laravel framework

Knowledge of HTML, CSS, JavaScript, and jQuery

Understanding of MVC architecture

Experience with database management systems such as MySQL

Familiarity with version control systems such as Git

Ability to write clean, efficient, and well-documented code

Strong problem-solving and analytical skills

Excellent communication and teamwork skills

Bachelors degree in Computer Science or related field (preferred)

Relevant certifications such as CodeIgniter Certified Developer (optional)

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Main tasks

• Development and maintenance of Innovative Radio Monitoring software
• Contribution of your development experience in all phases from Conception to Rollout
• Work within the framework of CI/CD and DevOps for constant real-work capability
• Collaboration in an Agile and Cross-functional team

Qualification Profile

• Completed studies or training in the field of Computer science or Software Engineering or comparable qualification
• Knowledge and 3+ years of experience in programming with C# and modern frameworks like .NET
• Passion and fun for software development in a self-organized manner
• Knowledge of Microservices and distributed systems
• Strong interpersonal skills, including a cooperation and team-based focus, experience in liaising between PMs, BAs, and testers
• Ability to communicate with both technical and non-technical people
• Practical experience with Jenkins, Kubernetes, and Docker is an advantage

Job Title: Data Architect - Azure DevOps

Job Location: Mumbai (Andheri East)

About the company:
MIRACLE HUB CLIENT,   is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise.

Skill-sets Required:

• Design Enterprise Data Models
• Azure Data Specialist
• Security and Risk
• GDPR and other compliance knowledge
• Scrum/Agile
   

Job Role:

• Design and implement effective database solutions and models to store and retrieve company data
• Examine and identify database structural necessities by evaluating client operations, applications, and programming.
• Assess database implementation procedures to ensure they comply with internal and external regulations
• Install and organize information systems to guarantee company functionality.
• Prepare accurate database design and architecture reports for management and executive teams.
  
  

Desired Candidate Profile:

• Bachelor’s degree in computer science, computer engineering, or relevant field.
• A minimum of 3 years’ experience in a similar role.
• Strong knowledge of database structure systems and data mining.
• Excellent organizational and analytical abilities.
• Outstanding problem solver.
• IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
• Excellent English communication and presentation skills, both verbal and written
• Charismatic, competitive and enthusiastic personality with negotiation skills

Compensation: NO BAR  .

Job Description :

1. Coordinate with project managers and team to create detailed project plans for
achieving timeliness and 100% quality in each project and deliverables.
2. Address technical concerns, ideas, and suggestions and provide a technological
solution to them.
3. Creating API endpoints for web applications and internal scripts that will handle
the business logic of applications.
4. Troubleshoot, test, and maintain the core product and database to ensure strong
optimization and functionality.
5. Develop innovative, reusable web-based tools.

Skill Requirements :

1. Understanding the principles behind a scalable application.
2. Understanding of the software development life-cycle and best practices.
3. Must have experience with MySQL/Postgres SQL and should be capable of
writing queries, stored procedures, indexes, etc.
4. Working Experience in Laravel HMVC, Hooks & Plug-in Methodologies. Laravel
is Preferrable.
5. HTML5, CSS3, XML knowledge is mandatory. And experience with JavaScript
and jQuery for producing AJAX applications.
6. Ability to make modifications to the systems with little or no interruption of
service.
7. Exposure to REST API Development & API integrations.
8. Working Experience in Composer & PHP Libraries.

• 5-8 years of experience in handling social media and Influencer marketing campaigns 
• Excellent knowledge of Whatsapp, LinkedIn, Facebook, Twitter, Instagram , and other relevant platforms 
• Understanding of SEO and web traffic metrics 
• Good knowledge of social media KPIs 
• Proven track record in outreach campaign strategies 
• In-depth knowledge of the social media marketing industry 
• Impeccable verbal and written communication skills 

Responsibilities

• Develop and execute social media strategies and creative campaigns 
• Identify and build relationships with prominent influencers and thought leaders 
• Develop content ideas and write and curate content 
• Research relevant industry experts, competitors, target audience, and users 
• Brainstorm new, creative approaches to influencer campaigns 
• Keep abreast of emerging trends, technologies, and influencers.
• Find new and better ways of measuring social media activity.
• Develop, implement and manage our social media strategy 
• Define most important social media KPIs 
• Manage and oversee social media content 
• Measure the success of every social media campaign 
• Stay up to date with the latest social media best practices and technologies 
• Work with copywriters and designers to ensure content is informative and appealing 
• Monitor SEO and user engagement and suggest content optimization 

Key Performance Indicators

• Creating unique value propositions for both brand and key products and implement them with an always-on calendar
• Drive strategic brand initiatives positively impacting key parameters like Imagery, Awareness, and Consideration.
• Identifying content amplification opportunities (Real-time trends, collaborations, etc.)
• Improve engagement rate for the brand across relevant platforms.

Core competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

We are hiring Frontend Developer for Yugabyte.

We are sharing the details about the role and the company for your reference. Kindly review the details and reply with your updated resume asap, if you find the opportunity interesting.

About YugabyteDB:

The high-performance distributed SQL database for global, internet-scale apps.

Yugabyte is the company behind the open source YugabyteDB, a high-performance distributed SQL database for global, internet-scale applications.

Yugabyte is a Transactional, distributed SQL database designed for resilience and scale. Its 100% open source, PostgreSQL compatible, enterprise-grade RDBMS built to run across all your cloud environments

We are a series B funded company and are catering to customers in all spheres. Our investors include Lightspeed, Dell, 8VC and Wipro. Our founders and engineers include creators of Cassandra & HBase and have an experience of running Facebook's public-cloud scale DBaaS handling 1+ Trillion Ops per day and 100+ Petabytes of data. They have scaled the data platform at Facebook from 30M to 1.4B users.

You can find more information about us at the below links

• Yugabyte Youtube Channel - Refer https://www.youtube.com/channel/UCL9BhSLRowqQ1TyBndhiCEw">here.
• Product Documentation - Refer https://docs.yugabyte.com/">here

Built using a unique combination of high-performance document store, auto sharding, per-shard distributed consensus replication and multi-shard ACID transactions (inspired by Google Spanner), YugabyteDB serves both scale-out RDBMS and internet-scale OLTP workloads with low query latency, extreme resilience against failures and global data distribution.

As a cloud native database, it can be deployed across public and private clouds as well as in Kubernetes environments with ease.

Investors: We are backed by top-tier investors including Lightspeed Venture Partners, Dell Technologies Capital, 8VC and Wipro Ventures.

Follow the links to know more about us:

• GitHub (Apache 2.0): https://github.com/yugabyte/yugabyte-db">https://github.com/yugabyte/yugabyte-db
• Docs: https://docs.yugabyte.com">https://docs.yugabyte.com
• https://www.linkedin.com/company/yugabyte/about/">https://www.linkedin.com/company/yugabyte/about/
• https://www.yugabyte.com/">https://www.yugabyte.com/
• https://www.crunchbase.com/organization/yugabyte/company_financials">https://www.crunchbase.com/organization/yugabyte/company_financials

Funding:

Yugabyte has raised a total of $103M in funding over 4 rounds. Their latest funding was raised on Mar 3, 2021 from a Series B round. Yugabyte is funded by 6 investors. Lightspeed Venture Partners and Dell Technologies Capital are the most recent investors. Yugabyte has a post-money valuation in the range of $100M to $500M as of Jun 9, 2020, according to PrivCo.

Job Description:

About this role with short note :

Years of Experience: 2-5 years

what we are looking for:

• You must know the in and out of JavaScript to design optimized and modular components that need to be used across our platform.
• You must be well versed with the React/Redux framework.
• Strong understanding of semantic HTML/HTML5, CSS/CSS3
• Experience in setting up the full UI workflow layer right from Development, Testing, Building, and Deployment.
• Good understanding of MVC architecture.

Good to have:

• Experience in frameworks like Bootstrap, Foundation, and CSS pre-processors like SASS and LESS.
• Exposure to page speed improvement techniques.
• Exposure to building responsive websites at scale.
• Prior work experience in Angular, Backbone, React 

Azine Technologies is known for our innovative technologies, products and services - and for the people behind them. At Azine, we create identity verification products which are essentially apps, APIs, SDKs which have different modules that undergo OCR, Face Recognition, and other AI and machine learning.

As Project Manager - Software Development you will be responsible for managing engineering and developing cohesive codes with high proficiency in multiple languages and be comfortable on both front end and back end programming.

• Report directly to the CEO
• Lead, motivate, and manage a multidisciplinary IT team.
• Provide coaching, mentoring, performance management, and technical guidance that encourages growth within the team with the ability to manage teams in Ahmedabad.
• Increase the technology aspect of product development throughput 20x.
• Review code, lead technical discussions and promote best practices.
• Guide the team to deliver clean code and architecture and enable the business to scale
• Be able to jump in and lead by example; writing high-quality, highly-testable code.
• Promote lean and agile ways of delivering value through the technology team.
• Be the steward of the company's technology resources and technology spend.
• Creating timelines for the development and deployment of all technological services.
• Integrate the technology element with the company's business partnerships.
• Collaborate with the executive team members on strategic planning and management.
• Provide visibility into the development roadmap, sprints, throughput and expected timelines.
• Develop and design new scalable, loosely coupled and high-performance architecture.
• Work closely with the CEO on effective product management practices.

B.E./B. Tech

6+ years of experience in a digital product development role in a software engineering business

6+ years of experience in Java for a commercial software company.

UX/UI, product development and project management experience.

Understanding of emerging technologies like Artificial Intelligence, Machine Learning, Optical Character Recognition, Anti-Spoofing, etc.

Proven experience in growing markets for technology products & services.

An ability to collaborate internally and externally with business partners.

Self-starter, independent and proactive.

Excellent interpersonal and communication skills.

Java, Python, Artificial Intelligence, Machine Learning, Optical character recognition, Self-organizing maps, Artificial Intelligence (AI), Machine Learning (ML), Computer Vision,

We are offering amazing career growth opportunities, great compensation, and benefits. This begins with: - weekly lunches, alternate weekends-off, annual medical checkups, social engagement, financial assistance and more.

Job Type: Full-time

Office Hours: 10 a.m. to 7 p.m. Mon TO Fri; 9 a.m. to 2.30 a.m. Saturday (alternate Saturdays are off)