Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About our client :
Our client is a global data and measurement-driven media agency whose mission is to make brands more valuable to the world. Clients include Google, Flipkart, NBCUniversal, L’Oréal and the Financial Times. The agency is more than 2,000 people strong, manages $4.5B in annualized media spend, and deploys campaigns in 121 markets via 22 offices in APAC, EMEA and the Americas.
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● At least 10 years of relevant experience
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● Strong organizational and project management skills
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● Established and professional communication, presentation, and motivational skills.
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Field Sales Representative
Job Summary:
A field sales job involves selling products or services directly to customers in their designated geographical area or territory. This role requires frequent travel to client sites, conducting face-to-face meetings, and presenting product offerings to potential customers.
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1. Prospecting and Lead Generation
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3. Sales Presentations
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7. Market Intelligence
9. Travel: Regularly travel within the assigned territory to meet clients, attend conferences, and participate in industry events.
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- A valid driver's licence and a two wheeler of your own.
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- Excellent communication, interpersonal, and presentation skills.
- Strong negotiation and closing abilities.
- Self-motivated and target-driven with the ability to work independently.
- Proficiency in using CRM software and other sales tools.
- Willingness to travel extensively within the assigned territory.
Company website:
Position - Business Development Manager/ Marketing Manager
Location - Andheri West, Mumbai (Only local candidates should Apply)
Work Experience - Minimum 3 years for Business Development / Marketing.
Preference - Only Female Candidate
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- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
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- Meet with customers/clients face to face or over the phone
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- Discuss promotional strategy and activities with the CEO
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Working Hours - 10 am to 7 pm (Monday to Friday) though you may on occasion have to work longer to meet a project deadline or when attending an event or conference.
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Full Stack Developer - Averlon