Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

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Java Full Stack Developer
Experience
5–8 Years (can be adjusted based on requirement)
Required Skills
Backend (40%)
- Strong experience in Java 8/11/17
- Hands-on experience with Spring Boot
- Good knowledge of Microservices Architecture
- Experience in developing and consuming REST APIs
- Familiarity with Spring Data JPA/Hibernate
- Understanding of authentication mechanisms such as JWT/OAuth
- Experience with SQL databases (MySQL, PostgreSQL, Oracle, etc.)
- Knowledge of Git, Maven/Gradle, and CI/CD practices is preferred
Frontend (60%)
- Strong experience in Angular (v10 or above preferred)
- Proficiency in TypeScript, HTML5, CSS3, JavaScript
- Experience with Angular Components, Services, Routing, RxJS, Forms, and State Management
- Knowledge of responsive UI development and REST API integration
- Experience with Angular Material or Bootstrap is an advantage
Responsibilities
- Develop and maintain scalable web applications using Java and Angular.
- Design and implement RESTful APIs using Spring Boot and Microservices.
- Build responsive and user-friendly interfaces using Angular.
- Collaborate with cross-functional teams to design, develop, test, and deploy applications.
- Troubleshoot, optimize, and enhance application performance.
- Participate in code reviews and follow coding standards and best practices.
Preferred Skills
- Experience with Docker and Kubernetes.
- Exposure to cloud platforms such as AWS, Azure, or GCP.
- Knowledge of Agile/Scrum methodologies.
- Familiarity with SonarQube, Jenkins, or other DevOps tools.
Skill Split
- Java, Spring Boot & Microservices: 40%
- Angular: 60%
Job Title: Company Secretary (Building Material)
Location: Surat
Experience: 1-5 year
Salary: 40-65k
Industry: Building material/ Manufacturing
Qualification; CS
Company Secretary (CS) executive is one of the legal representatives of a company to perform and manage various regulatory functions. Company Secretary also plays a definite role as a Business Advisory to the Board of Directors by guiding them incorporate laws; corporate governance; strategic management; project planning; capital markets & securities laws. In short; a Company Secretary works as an in-house legal expert and compliance officer with the company.
KEY RESPONSIBILITIES :
· Previous experience of working for listed companies is mandatory.
· Advising on good governance practices and compliance of Corporate, Governance norms as prescribed under various Corporate, Securities and Other Business Laws and regulations and guidelines
· Assists in developing a corporate and social sustainability framework if applicable
· Handles the promotion, formation and incorporation of companies and matters related therewith
· Responsible for filing, registering any document including forms, returns and applications by and on behalf of the company as an authorized representative like MOU, Sale deed, DSC maintain and record keeping of office and plant Maps, and other legal documents.
· Coordinate the board/general meetings and follow-up actions thereof Manages all tasks relating to Securities and their transfer and transmission Acts as the custodian of corporate records, statutory books and registers.
· Manages the Secretarial/Compliance Audit Signing of Annual Return where necessary and responsible for other declarations, attestations and certifications under the Companies Act, 1956, corporate laws and acts particularly relating to Securities and Exchange Board, Consumer Protection, Environment, Labour, Mergers
(NOte: please share resume on below email if you want to apply)
Mail updated resume with current salary-
Emil: jobs[at]glansolutions[dot]com
satish: 88O 27 49 743
Responsibilities and Duties
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
• Experience designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers.
• Ability to convert comprehensive layouts and wireframes into working HTML pages.
• Strong understanding of PHP back-end development
Key Skills
Wordpress, WooCommerce. Elementor, PSD/Figma/Xd to HTML, Bootstrap
● Understanding user behavior and performing root-cause analysis of changes in data trends
to identify corrections or propose desirable enhancements in product & across different
verticals
● Excellent problem solving skills and the ability to make sound judgments based on trade-offs for different solutions to complex problem constraints
● Defining and monitoring KPIs for product/content/business performance and identifying
ways to improve them
● Should be a strong advocate of data driven approach and drive analytics decisions by doing user testing, data analysis, and A/B testing
● Help in defining the analytics roadmap for the product
● Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product problems effectively.
● Providing regular reports to the management on product performance and issues.
● Managing prioritization and trade-offs between customer experience, business impact and product performance.
● Working with the PM team during the sprint releases to help enhance the product with
long-term solutions for product issues.
● Driving the collection of new data that would help build the next generation of algorithms
(E.g. audience segmentation, contextual targeting)
● Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
● Develop user archetypes and build dashboards to demonstrate their usage patterns
● Capture and document data user stories, use cases, and workflows
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
What sets us apart from the rest?
With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.
We are pleased to have an Employee rating of 4.6 on Glassdoor and our Customer obsession can be seen in our reviews on platforms like G2 Crowd & Gartner Peer Insights.
The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - Sequoia Capital || Stellaris || Cisco || Eight Roads || Helion Ventures
“Hustle Mode ON” is something we live by.
Our Team:
The Engineering team at Whatfix provides end to end engineering throughput that forms part of core platforms and services that drive Whatfix business.
Our team is responsible for creating the Customer Platform and everything around it be it Analytics, Infrastructure or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.
Your Opportunity:
As part of the Core Engineering Team @Whatfix, you’ll have the opportunity to make a difference by being a part of the development team that builds future forward products. At Whatfix it’s all about scale. One of the key attributes of this job is that you are required to continuously innovate and apply technology to provide business 360 views of Whatfix customers.
Your Responsibility:
- Define architecture blueprints & take complete technical ownership of high-level design, tech stack, non-functional attributes of one or more components of various platforms
- Design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide
- Work closely with other architects in the team and ensure architectural consistency and technical excellence of the products and platforms
- Work with engineering teams in building high-quality and highly resilient scalable products and platforms at Whatfix
- Work with cross-functional teams to address all technical dependencies
- Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms
- Actively participate in technical innovations, external presentations, technical publications etc.
- Identify right open source tools to deliver product features by performing research, POC/Pilot and/or interacting with various open-source forums
- Deploy and monitor products on Cloud platforms
Our Ideal Candidate:
You have a deep interest and passion for technology. You love writing and owning code and enjoy working with people who will keep challenging you at every stage. You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills. You are self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.
Your Qualifications:
- 11+ years of experience as an Engineer
- Ability to work with teams in a collaborative and productive manner
- Strong computer science fundamentals in data structures and algorithms
- A self-motivated learner and builder with strong customer focus and obsession with quality
Must-Have:
- Strong Expertise in Backend Technologies- Java, Spring Boot, etc
- Expertise in working with AWS or other cloud infrastructures like Azure or Google Cloud, and using Infrastructure-as-Code tools
- Analyze Functional & Non-Functional requirements with effort estimation and deployment strategies
- Hands-on in Architecting and developing large scale applications
- Hands-on debugging skills
- Design for performance, scalability, fault tolerance and high availability
Good to have:
- Experience in Client-side technologies such as jQuery
- Experience in Front End Technologies is good to have (Javascript, React)
- Experience with Storage systems - NoSQL (Cassandra/MongoDB)
- Leveraging cutting edge technologies like Kubernetes, Docker, etc. to design and build new infrastructure features
Behavioural traits:
- Excellent communication and technical leadership skills
- Can-do attitude to take BIG problems by their horns and solve them
- Ability to inspire others & be a role model and mentor for upcoming engineers in the organization
- Entrepreneurial spirit to conceive ideas, turn challenges into opportunities and build products
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
ROLES AND RESPONSIBILITIES
- Build an advanced e-commerce admin dashboard application for our platform.
- Proven working experience in React JS app development and experience with Web packs and integration with NodeJS.
- Good understanding of Hooks and Redux State Management tools.
- Understanding of React Design principles and architecture patterns.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work with outside data sources and APIs like the one of Unicommerce.
- Create Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new maximizegies to maximize development efficiency.
- Translate designs high-quality into high quality code.
- Have a good understanding of CI/CD tools (any).
- Robust knowledge of popular databases like MongoDB, Elastic Search, DynamoDB, Redis etc;
- Knowledge about AWS Amplify is super plus.
·
·
- CANDIDATES MUST HAVE
- · React JS, Redux
- · Hooks and redux state management
- · React design principles
- · Architectural pattern
- · Unit test code
- · High-level design
- · Ci/cd tool
- · Elasticsearch, DynamoDB, Redis
- · AWS amplify
- · ES6/ ECMAScript, JavaScript,
- · NodeJS ,IDEs, Restful API’s , Git
REQUIREMENTS
- Bachelor’s degree in computer science, software development, engineering, or a related technical field
- Proficient with the latest versions of ECMAScript (JavaScript) as well as HTML and CSS
- Knowledge of React and common tools used in the wider React ecosystem, such as Node.js and npm
- Familiarity with common programming tools such as Redux, IDEs, RESTful APIs, Git repositories, TypeScript, version control software, and remote deployment tools
- An understanding of common programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle
Our client belongs to a reputed 125-year-old group of businesses in multiple locations with a turnover of $4 billion. It is one of the fastest growing brands in the packaged food category committed to adhering to the highest health and safety standards.
It has a diversified range of products in various categories like dairy and snacks. It is also a supplier to the leading institutional buyers like Mother Dairy, Walmart, Grofers, Spencers, Amazon and Big Basket.
The group has earned the recognition of "A Great Place to Work at" and the “Best Employer” tag as well.
What you will do:
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
- Working closely with the management to share funnel conversion improvement ideas, feedback & present results
- Driving the sales performance of all the 3rd party e-commerce platforms & market places
- Overseeing or directly managing digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media
- Managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
- Working with developers to improve website performance and overseeing website uploads and landing pages development
- Analysing various data in order to deliver data driven strategies in order to deliver top performance and achieve predesigned KPIs
- Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment
Desired Candidate Profile
What you need to have:- A degree in Marketing, Business Administration
- Prior experience in a similar role for at least 4 years in performance marketing in consumer products
- A solid understanding of e-commerce frameworks
- A self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
- A high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously
- Excellent communication skills
Job description
- Develop, test, and deploy fast and scalable web apps
- Designing and maintenance of fully functional large relational and non-relational databases
- Timely deployment of web apps on the cloud
- Server management and cloud-based infrastructure
- Establishment and integration of development tools as required
- Identification of application issues when deploying the apps
- App deployment on the cloud along with solving debugging issues
- Coding architecture for frontend and backend
Skills & Requirement:
- Minimum 5 years Experience required.
- Angular 2.0+, Angular 7, Nodejs, .Net 4.0, .Net Core, REST API, Micro services, Networking.
- Distributed server and storage – MongoDB & SQL Server
- Hands on experience in building web-based enterprise applications
- Good working knowledge Angular, Nodejs, .Net Core
- Understanding of cloud technologies
- Direct understanding of application lifecycle; Agile, SDLC
- Proficient in Object Oriented Programming.
- Experience with Networking Concepts.
- Good at API integration, debugging and fixing the issues with API
- Experience in performing SQL queries on a RDMS.
- Operational experience: Troubleshooting and Support
- Ability to work in groups and in independent settings to complete assigned tasks
- Previous experience on IOT Projects will be added advantage
Work Location: 1st Sector, HSR Layout, Bengaluru - 560102
Office Timings : Monday to Saturday – 9:00AM to 6:00PM
Work From Office Only
Position Title: Website Development Engineer
Position Level: Product Engineer
Company Overview:
AskSid was founded by two ex-Mindtree employees, who dreamt of bridging the communication gap in online retail consumer service at a global level. In a span of 4 years, AskSid has been repeatedly recognized and celebrated as a gamechanger in the retail space. From Nasscom declaring us as the No. 1 emerging SaaS company in India in 2019, to being named the “Most Innovative AI company” by CII and Accenture Ventures, we have carved out a definitive niche for ourselves. In 2021, AskSid officially became a Techstars Hub71 Accelerator portfolio company.
We are specialists when it comes to vertical AI for the retail domain and continually work towards innovating to make our customer’s lives easier through AI. We are looking for Engineers with a passion to build world-class technology products of internet-scale SaaS products.
Job purpose:
Design, Develop, Deployment, and Maintenance of AskSid website(s) using Wordpress, PHP, HTML5, CSS3, and other technologies.
Responsibilities
- Convert UX designs in PSD / AI files to HTML5 and CSS3
- Full stack engineering i.e. design, engineer, test, deploy, and monitor Website and its components to QA and Production environments
- Setup, conform, and maintain continuous integration and delivery lifecycle process
- Website’s integration with GA, CRM, Email gateways, A/B test tools etc.
Knowledge and skills:
Education and Experience
- Engineering in computer science
- 3+ year of experience in developing and deploying Modern websites
- Expert level skills in analytical & problem solving
- Strong programming and engineering fundamentals
- Ability to communicate clearly in English
Technical Skills
- Expertise in developing and managing WordPress CMS websites
- Expertise in Converting UX designs in PSD / AI files to HTML5 and CSS3
- Development and maintenance of Wordpress plugins
- Experience in customizing and development WordPress at PHP code level
- Knowledge of existing inbuilt WordPress functions
- Creation of custom themes, post types etc.
- Design, coding, optimization and integration with other 3rd party systems, APIs, and Libraries.
- Theme/ Template Creation and Integration
- Good understanding of cross-platform and cross-browser issues
- Creation of clean, logical, well-documented and re-usable code
1. To handle customers on their enquiries/complaints via multiple channels i.e. call/mail
2. To understand the product features for better problem solving
3. To keep records of customer interactions, transactions, comments, complaints
4. To coordinate with internal teams for solving any customer issues
5. To ensure customer satisfaction and provide empathetic experience to every user
6. To own every interaction with the customer and ensure every customer is a happy customer
Requirements-
1. Graduation is mandatory
2. 1+ years of experience in customer service function (e-com / hospitality industry preferred)
3. Excellent verbal and oral comms in English preferred








