Customer Service Representative

Job Summary:

• We are looking for a highly motivated and skilled Software Engineer to join our team.
• This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
• The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
• Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
• Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
• Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
• Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
• Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
• Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

• Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
• Good knowledge on Data Structure and their correct usage.
• Open to learn any new software development skill if needed for the project.
• Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
• Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
• Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
• Good knowledge on the implications.
• Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

• You have developed software using web technologies.
• You have handled a project from start to end.
• You have worked in an Agile Development project and have experience of writing and estimating User Stories
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
• Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
• Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
• Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

• Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
• Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Work Environment:

• This is a rotational shift position
• During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
• The position may require occasional weekend shifts depending on the project requirements.
• Additional benefit of night allowance.

Responsibilities:

● Design and build scalable APIs and microservices in Node.js (or equivalent backend frameworks).

● Develop and optimize high-performance systems handling large-scale data and concurrent users.

● Ensure system security, reliability, and fault tolerance.

● Collaborate closely with product managers, designers, and frontend engineers for seamless delivery.

● Write clean, maintainable, and well-documented code with a focus on best practices.

● Contribute to architectural decisions, technology choices, and overall system design.

● Monitor, debug, and continuously improve backend performance.

● Stay updated with modern backend technologies and bring innovation into the product.

Desired Qualifications & Skillset:

● 2+ years of professional backend development experience.

● Proficiency with Node.js, Express.js, or similar frameworks.

● Strong knowledge of web application architecture, databases (SQL/NoSQL), and caching strategies.

● Experience with cloud platforms (AWS/GCP/Azure), CI/CD pipelines, and containerization (Docker/Kubernetes) is a plus.

● Ability to break down complex problems into scalable solutions.

● Strong logical aptitude, quick learning ability, and a proactive mindset

Responsibility

• Preparing draft computation of income and Return of Income for Individual, Firms, Companies, Trusts, etc.

• Handling and ensuring timely TDS filings & TDS payments, other Income Tax forms as and when required.

• Identify the missing information required to complete task and communicate the same.

• accounting activities including reconciliations of bank coordination with client/vendor.

• Preparing MIS and other reports

• Preparing data for TDS payment & returns

• Preparing GST working and E-Invoice

• Dial the payment for vendor & taxes as per approval.

Skills required

• Commerce Graduate with 1-3 years of work experience in tax and accounting

• Knowledge MS Office- outlook, word, excel, ppt etc.

• Knowledge of Tally accounting software

• Knowledge of TDS rate and GST including due dates under GST, PT, & TDS

• Team Player

• Effective communication and presentation skills

Benefits:

• Non-encashable paid leave of 15 days on confirmation

• Five days’ week

• Convenient location

• Training, sponsorship to seminar etc

If Interested Apply through here and link:-  https://tiny.cc/NGtalent

Job Details

Description

We are looking for a passionate Senior User Experience Designer to join our fast growing team at LogiNext. You’ll collaborate with Product Managers and other UI designers to design new features, translate concepts into living and breathing prototypes, and rapidly iterate on interactions, animations, and details to deliver the best user experience. You will be responsible for conceptualizing & creating highly interactive user interfaces across all supported platforms.

You are passionate about design and are driven to create solutions for our clients that combine business objectives, design principles, and continuous user research into a compelling user experience. You have experience in designing a consistent and adaptable platform-based approach to user experience within a technology-driven and Software-as-a-Service (SaaS) based environment. You are a compulsive problem-solver with excellent visualization and communication skills.

Responsibilities: 

• Gather, analyse & process data to determine the user needs & enhance the user experience
• Research & learn new, or re- emerging front- end technologies that facilitate improved user experience.
• Conceptualise designs through storyboards & concept presentations
• Design beautiful digital interfaces and present ideas in a compelling manner
• Perform usability testing with prototypes
• Create wireframes & prototypes to create a perfect user interface 
• Create the best visual communication design with graphic design, website design, drawing and illustration, animation, client discussion and standard layouts.
• Mentor other team members in conceptualising and visually articulating design solutions

Requirements:

• Bachelor’s degree or higher in Arts/Commerce/Science/Technology 
• 8 to 10 years of experience in UI/UX designing
• Must have experience in designing user interfaces for B2B SaaS Products
• Must have excellent experience using tools such as Sketch, Photoshop, Adobe Illustrator
• Able to work and thrive in a fast-paced, rapidly changing work environment
• Should have excellent communication skills, with an ability to convey ideas clearly & precisely
• Must have leadership skills & a good team player
• Must be pro-active & a self-starter

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

• Previous working experience as a PHP Developer for 3 years
• BS/MS  in Computer Science, Engineering or a similar relevant field
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Proficient in PHP, HTML5, JavaScript, JQuery Expert
• Experience with PHP MVC frameworks (Symfony)

• Tie up with Pharmacies for execution of customer orders   
• Get company agreement signed by pharmacies in specified timelines.  
• Train Pharmacies on the process for receiving, processing and execution of App orders  
• Coordinate with call centre team for resolving execution issues of partner pharmacies  
• Manage payment settlement with partner pharmacies  

• Ensure timely submission of reports by partner pharmacies like GMV, product wise sale report, etc.

Desired Candidate Profile

• Bachelor's degree/ Diploma in Design or a related field
• Strong creative skills and a portfolio of work which demonstrates passion for illustrative design
• Prior experience in working with numerous different design platforms such as digital and print forms
• Keen sense of imagination
• Familiarity with design software and technologies (such as InDesign, Illustrator, Photoshop, AfterEffects)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines
• Hands on experience in graphics with digital formats (ads, social media, mailers, etc)
• Knowledge in video editing    

• Participate in requirement analysis
• Write clean, scalable code using .NET
• Test and Deploy applications and systems

• Must have good command on c#
• Should have knowledge on the official ASP.NET, ANGULAR JS and MVC