Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Job Title: Business Development Executive - Staffing Services & Client Relationship Management
Location: [Hyderabad]- Work from office
Employment Type: Full-time
Job Summary:
We are seeking a dynamic Business Development Executive to drive growth in staffing services and maintain strong client relationships. You will identify new business opportunities, close deals, and ensure client satisfaction.
Key Responsibilities:
- Identify and develop new clients for staffing services.
- Maintain strong client relationships and address their staffing needs.
- Generate leads through networking, cold calling, and online platforms.
- Present proposals, negotiate terms, and close deals.
- Collaborate with the recruitment team to meet client expectations.
- Monitor client satisfaction and resolve issues promptly.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field.
- Proven experience in business development or sales, preferably in staffing.
- Strong communication, negotiation, and problem-solving skills.
- Ability to meet and exceed sales targets.
What We Offer:
- Competitive salary and incentives.
- Growth and development opportunities.
We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.
React.js Developer Responsibilities:
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
React.js Developer Requirements:
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
● Create training curricula and estimate the timeline required to create them.
● Develop material required for training for example outline, handouts,
etc.
● Conduct training sessions for new and current sales personnel.
● Develop new approaches and techniques for making improvements
in training programs.
● Collect feedback from trainees and identify the issues they had
during the process.
● Generate results and measure the performance of trainees after the
session.
● Coordinate with the Sales Manager.
● Maintain and update records of training material.
● Stay up-to-date with the latest market trends and demands of a
corporate sales environment.
● Maintaining required data (onboarding to deployment)
● Collaborate with management to identify company training needs.
● Define and explain KPI and KRA.
● Develop monitoring systems to ensure that all employees are
performing job responsibilities
according to training.
● Train for internal CRM and sales tools.
● Monitor and evaluate the training program’s effectiveness, success and
ROI periodically, prepares a report on them
EXPERIENCE/CHARACTERISTIC
● Experience: 1 or 2 years as a Sales Trainer in the BPO sector
● Candidate should have experience in training new employees and
supporting experienced employees to improve their performance
● Excellent organizational skills
● Solid communication and presentation abilities
We need candidates to join immediately to 15days
Salary: Upto 10 LPA
Industry: Fintech
Roles and Responsibilities:
- 2-3 years of Android development experience.
- Kotlin, Android SDK, Java
- Rest API, JSON, XML, Retrofit
- MVVM
- SQLite, Room, Offline storage, Encryption
- Google APIs, Maps, Navigation, Google Play Optimization
- Live Data, Dagger, Co-Routines, Multithreading
- Memory management and optimizations using Data Structures and Algorithms
- Espresso, JUnit, kotlin, work manager, Co-Routines,, data structure, multithreading.
Hands on Experience with Linux administration
Experience using Python or Shell scripting (for Automation)
Hands-on experience with Implementation of CI/CD Processes
Experience working with one cloud platforms (AWS or Azure or Google)
Experience working with configuration management tools such as Ansible & Chef
Experience working with Containerization tool Docker.
Experience working with Container Orchestration tool Kubernetes.
Experience in source Control Management including SVN and/or Bitbucket
& GitHub
Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools
Hands-on experience in Linux, Scripting Language & AWS is mandatory
Troubleshoot and Triage development, Production issues
We are currently looking for Senior Recruiters & Recruitment Executives for our Job Search Services department.
Responsibilities:
- Research, register and apply for jobs available overseas, as per the client's requirement.
- Develop and implement a search strategy that includes recruitment agencies, employer websites, job boards and social networks.
- Understand the client's profile and suggest the availability of jobs as per their requirement.
- Review resumes and credentials for appropriateness of skills, experience and knowledge.
- Understand different skill sets and job descriptions and apply for the right job on job portals, recruitment boards, recruitment agencies & directly company's website.
- Ability to interact with the clients on call and email on their job search services.
- Coordinate responses and interview schedules with clients, as needed.
Write and post technical job descriptions
Source potential candidates on different platforms, like Naukri, cut short, LinkedIn
Parse specialized skills and qualifications to screen IT resumes
Perform pre-screening calls to analyze applicants’ abilities
Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions)
Coordinate with IT team leaders to forecast department goals and hiring needs
Craft and send personalized recruiting emails with current job openings to passive candidates
Participate in tech conferences and meetups to network with IT professionals
Compose job offer letters
Onboard new hires
Promote the company’s reputation as a great place to work
Conduct job and task analyses to document job duties and requirements