Customer Service Representative

About the Role

We are looking for a talented LLM & Backend Engineer to join our AI innovation team at EaseMyTrip.com and help power the next generation of intelligent travel experiences. In this role, you will lead the integration and optimization of Large Language Models (LLMs) to create conversational travel agents that can understand, recommend, and assist travelers across platforms. You will work at the intersection of backend systems, AI models, and natural language understanding, bringing smart automation to every travel interaction.

Key Responsibilities:

• LLM Integration: Deploy and integrate LLMs (e.g., GPT-4, Claude, Mistral) to process natural language queries and deliver personalized travel recommendations.
• Prompt Engineering & RAG: Design optimized prompts and implement Retrieval-Augmented Generation (RAG) workflows to enhance contextual relevance in multi-turn conversations.
• Conversational Flow Design: Build and manage robust conversational workflows capable of handling complex travel scenarios such as booking modifications and cancellations.
• LLM Performance Optimization: Tune models and workflows to balance performance, scalability, latency, and cost across diverse environments.
• Backend Development: Develop scalable, asynchronous backend services using FastAPI or Django, with a focus on secure and efficient API architectures.
• Database & ORM Design: Design and manage data using PostgreSQL or MongoDB, and implement ORM solutions like SQLAlchemy for seamless data interaction.
• Cloud & Serverless Infrastructure: Deploy solutions on AWS, GCP, or Azure using containerized and serverless tools such as Lambda and Cloud Functions.
• Model Fine-Tuning & Evaluation: Fine-tune open-source and proprietary LLMs using techniques like LoRA and PEFT, and evaluate outputs using BLEU, ROUGE, or similar metrics.
• NLP Pipeline Implementation: Develop NLP functionalities including named entity recognition, sentiment analysis, and dialogue state tracking.
• Cross-Functional Collaboration: Work closely with AI researchers, frontend developers, and product teams to ship impactful features rapidly and iteratively.

Preferred Candidate Profile:

• Experience: Minimum 2 years in backend development with at least 1 year of hands-on experience working with LLMs or NLP systems.
• Programming Skills: Proficient in Python with practical exposure to asynchronous programming and frameworks like FastAPI or Django.
• LLM Ecosystem Expertise: Experience with tools and libraries such as LangChain, LlamaIndex, Hugging Face Transformers, and OpenAI/Anthropic APIs.
• Database Knowledge: Strong understanding of relational and NoSQL databases, including schema design and performance optimization.
• Model Engineering: Familiarity with prompt design, LLM fine-tuning (LoRA, PEFT), and evaluation metrics for language models.
• Cloud Deployment: Comfortable working with cloud platforms (AWS/GCP/Azure) and building serverless or containerized deployments.
• NLP Understanding: Solid grasp of NLP concepts including intent detection, dialogue management, and text classification.
• Problem-Solving Mindset: Ability to translate business problems into AI-first solutions with a user-centric approach.
• Team Collaboration: Strong communication skills and a collaborative spirit to work effectively with multidisciplinary teams.
• Curiosity and Drive: Passionate about staying at the forefront of AI and using emerging technologies to build innovative travel experiences.

We are hiring field sales executive. Candidates have to work at customers place can apply job.

non negotiable terms as sales executive

1 Defining & achieving sales targets

2 Daily field visit

3 Maintain reports & update to up level

4 Self motivated

5 Able to invest maximum time with Customer

6 Good communication, well behavior with everyone

7 Expert in building relationship with customer

8 Able to generate lead

9 Able to schedule appoint of them self [and team too (for leaders)]

10 Able to work late

11 Handle distributor channel & sales team [this is for leaders]

12 Close the lead of sales executive [executive and leaders]

13 Able to lead their team and motivate them [for leaders]

14 Ready to travel in there field regular basis

Job Description

Modules: Global HR, Absence Management, Payroll, Talent management, Goals and performance Management.

Skills: functional/configuration skill in both EBS HRMS & Fusion HCM modules

• To design, develop and implement software applications and systems based on users' needs. 
• Understand and analyze the technical specifications and suggest code optimization ideas. 
• Fill timesheets and complete invoicing process on or before the deadline.
• Interact with customers on a need basis and flag any requirements or issues raised by the customer to seniors in the team. 
• Develop software code as per specifications, by understanding customer requirements. 
• Track open tickets/ incidents in the queue and allocate tickets to resources. 
• Constantly review if there is a better way of doing things, which may help with economizing time or money or deliver better to the customer. 
• Adhere to the quality process ¿ update the defect logs, and test scripts, and comply with quality processes and timelines. 
• Perform self-code reviews as per standards. 
• Develop project consolidated status reports and perform all activities related to re-usage, accuracy and efficiency.
• Work alongside others, deliver own goals, and support team members in meeting theirs, thereby contributing to the overall satisfaction of the team. 
• Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

As a Social Media Specialist at Digeesell, you’ll get to work with our marketing team to help develop brand awareness about our company through social media.  

Your responsibilities at digeesell 

• Write long- and short-form social media messages that attract new users and engage current users. 
• Use data to analyze what’s working, what’s not, and reinforce or refocus key messages accordingly. 

• Wear many hats as you work with multiple teams to develop strategy, work with designers, write copy, manage social communities, and analyze data. 
• Help convert brand fans into loyal customers with engaging, responsive, responsible, surprising, and captivating social media interactions. 
• Design and monitor business performance goals to drive brand awareness. 
• Observe and analyze market and competitor trends. 
• Monitor the quality and integrity of products and services, and respond as needed to ensure brand alignment. 

• Strategize media plans for different platforms. 
• Client interaction 

        Required Candidate profile: 

• 1.5 + years of experience in the social media specialist role. 
• Excellent communication Skills 
• MBA in Marketing or similar background 
• Good Presentation skills 

• Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, other social media best practices 
• Working knowledge of popular social media scheduling and monitoring tool 
• Understanding of SEO and web traffic metrics 
• Critical thinker and problem-solving skills 
• Agency Background Preferred  

We are seeking a talented and NopCommerce Developer to join our dynamic team. The ideal candidate will have a strong background in backend development, with extensive experience working with the nopCommerce platform. As a NopCommerce Developer, you will play a key role in architecting, developing, and maintaining e-commerce solutions for our clients. You will collaborate closely with our cross-functional teams to deliver cutting-edge solutions that meet our clients' needs and exceed their expectations.

Responsibilities:

1. Design, develop, and maintain scalable and high-performance e-commerce solutions using the nopCommerce platform.
2. Customize and extend the functionality of nopCommerce to meet client requirements.
3. Implement best practices for coding, testing, and deployment to ensure the reliability and maintainability of the codebase.
4. Collaborate with project managers, designers, and other developers to translate client requirements into technical solutions.
5. Perform code reviews and provide mentorship and guidance to junior developers.
6. Troubleshoot and resolve issues related to nopCommerce implementations.
7. Stay up-to-date with the latest developments in nopCommerce and e-commerce technologies to continuously improve our solutions.

Qualifications:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. 4+ years of experience in software development, with a focus on e-commerce solutions.
3. Strong proficiency in C#, ASP.NET Core, and SQL Server.
4. Extensive experience working with the nopCommerce platform, including customization, plugin development, and theme integration.
5. Solid understanding of web technologies such as HTML, CSS, JavaScript.
6. Experience with version control systems such as Git.
7. Excellent problem-solving skills and attention to detail.
8. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
9. Experience with Agile development methodologies is a plus.

Job Title: Sales Development Manager - Corporate Gifting

Position Overview:

As a Sales Development Manager in the Corporate Gifting industry, you will be responsible for driving revenue growth through the development and execution of strategic sales initiatives. The ideal candidate will have a strong background in sales, a proven track record in the corporate gifting sector, and the ability to lead and motivate a sales team.

Key Responsibilities:

Sales Strategy and Planning:

·      Develop and implement a comprehensive sales strategy to achieve revenue targets and market share growth.

·      Analyze market trends, competitor activity, and customer behavior to identify new business opportunities.

·      Collaborate with the leadership team to set sales goals and objectives.

Team Leadership:

·      Lead and inspire a high-performing sales team.

·      Provide coaching, training, and mentorship to team members to enhance their sales skills and product knowledge.

·      Set clear performance expectations and regularly assess team performance against targets.

Corporate Gifting Expertise:

·      Leverage your expertise in the corporate gifting field to understand client needs and propose innovative gifting solutions.

·      Stay informed about industry trends, emerging technologies, and best practices in corporate gifting.

Client Relationship Management:

·      Cultivate and maintain strong relationships with key clients and prospects.

·      Collaborate with the marketing team to develop and execute effective client engagement strategies.

Sales Process Optimization:

·      Streamline and optimize the sales process to improve efficiency and effectiveness.

·      Implement and manage CRM tools to track and analyze sales performance metrics.

Collaboration:

·      Work closely with cross-functional teams, including marketing, operations, and customer service, to ensure seamless execution of sales initiatives.

·      Collaborate with product development teams to align offerings with market demand.

Qualifications:

·      Bachelor's degree in Business, Marketing, or a related field.

·      Proven experience in sales, with a focus on corporate gifting.

·      Demonstrated success in leading and managing high-performing sales teams.

·      Strong understanding of the corporate gifting market and industry trends.

·      Excellent communication, negotiation, and interpersonal skills.

·      Ability to think strategically and execute tactically.

·      Proficiency in CRM tools and sales analytics.

Job Description: L1 PHP Developer

We are seeking a skilled and experienced L1 PHP Developer to join our team. The ideal candidate should have a minimum of 3 years of experience and possess strong knowledge in Laravel, OOPs concepts, SQL, and PHP.

Responsibilities:

• Collaborate with the development team to understand project requirements and objectives.
• Develop and maintain web applications using PHP frameworks, primarily Laravel.
• Write clean, efficient, and well-documented code following industry best practices.
• Implement and maintain database structures and queries using SQL.
• Perform testing and debugging of applications to ensure optimal performance and functionality.
• Collaborate with cross-functional teams to ensure timely project delivery.
• Stay updated with industry trends and advancements in PHP development.

Requirements:

• Minimum of 3 years of experience as a PHP Developer.
• Proficiency in PHP programming language.
• Strong knowledge of Laravel framework.
• Solid understanding of object-oriented programming (OOP) concepts.
• Experience working with databases and writing SQL queries.
• Familiarity with front-end technologies such as HTML, CSS, and JavaScript is a plus.
• Excellent problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Strong attention to detail and commitment to delivering high-quality code.

If you meet the above qualifications and are passionate about PHP development, we would love to hear from you. Please submit your resume and portfolio showcasing your relevant work.

Note: This position is for a Level 1 (L1) PHP Developer and only candidates with the specified experience and skill set will be considered.

We look forward to reviewing your application.

What's Ditto?

Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions. 

Finshots is one of the leading financial newsletters with over 500K subscribers.

What do we do at Ditto?

• We explain health insurance and term(life) insurance in a language you can understand.
• We are an insurtech company primarily selling Health and Term Life Insurance policies.

Who's backing us?

We are funded by Zerodha- India's largest stockbroker

What are we looking for?

We are looking for a Senior UI/UX Designer to join our Tech team.

Responsibilities:

• Execute the design projects across the entire product life cycle. You set the design tone for the entire product by working in close collaboration with product, engineering, and business teams.
• Take a user-centred design approach and rapidly test and iterate your designs.
• Create wireframes specifications with interaction flows for website and mobile site.
• Create sketches, graphics, templates, layouts, themes, typography, and visual standards for the app/website.
• Test the design flows, screen mockups with the QA team to ensure all minute details are covered. Partner with front-end engineers on UI implementation.
• Bring consistency to our UX at all touchpoints. 
• Meet multiple deadlines, prioritise work, and keep projects moving forward.

Requirements:

• 3+ years of relevant experience as a Senior UX/UI designer.
• Minimum 3 years of experience in designing core experiences for consumer-facing products.
• Portfolio or work samples showcasing design aptitude, creativity, depth of thought and the ability to solve complex design problems.
• Proficient in working with Figma or other design tools.
• Strong understanding of common UX patterns and UI patterns, Information Architecture, Prototyping.

Perks:

• Flexible working hours

• Comprehensive health insurance coverage for self and family

• Job Title:- Microsoft Tech Developer
• Job Location:- CG Road, Ahmedabad(Mobile and flexible), WFH is available, sometime you have to come attend business meetings
• Desired Skills:- ASP.Net, C#, Database Design, MySQL, MSSQL, Bootstrap, SQL Server

Job Description

Responsibilities:-

• To understand the specifications and programmed it.
• To articulate unit test case and unit test the programmer
• Producing clean, efficient code based on specifications.
• Verify and deploy programs and systems.
• Gather and evaluate user feedback.
• Recommend and execute improvements.

Job Requirement:-

• Experience in Microsoft ASP, C#, SQL server, and github.
• Experience with software design and development in a test-driven environment.
• Experience with databases.
• Ability to learn new languages and technologies.
• Good communication skills.

Who can Apply:-

Education:- No bar

Experience:- Good to have:-BFSI domain and professional certification