Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
CInternship Opportunity – Embedded Systems & IoT
Join our hands-on internship program designed for engineering students passionate about core tech. You'll work on real-time projects involving microcontrollers, sensors, RTOS, circuit design, and IoT protocols.
Gain exposure to AI-integrated embedded applications and build a strong project portfolio with mentorship and placement support.
Location: Bangalore (Hybrid/On-site)
Duration: 2–3 months
Eligibility: Final-year students and pre final year (ECE/EEE/CSE/Mechatronics)
#EmbeddedSystems #IoTInternship #EngineeringInternship #CoreTechCareers #Microcontrollers #RTOS #PCBDesign #IoTProjects #KnowxInnovations #AIoT #TechInternship #SkillDevelopment #HandsOnLearning #BangaloreInternship #StudentInternship
The purpose of Job is to execute & deliver programs as per the Training framework for the organization.
Technical Skills
⮚ Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.
Training Delivery & Program Execution
⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes
⮚ End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects
Operations & Communications Management
⮚ Execute and Support Training Partners with the training initiatives and ensure smooth deployment
⮚ Innovating mediums of communication to increase mindshare of the stakeholders within the organization
⮚ Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders (Internal & External)
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.
Qualification :
-
Work experience- Minimum 0-4 years, 0-2 years in L & D or HR
-
Preferred from BFSI or MFI
-
Aged below 28 years
-
Certification in Learning & Development will be an added advantage
- Working knowledge of setting up and running HD insight applications
- Hands on experience in Spark, Scala & Hive
- Hands on experience in ADF – Azure Data Factory
- Hands on experience in Big Data & Hadoop ECO Systems
- Exposure to Azure Service categories like PaaS components and IaaS subscriptions
- Ability to Design, Develop ingestion & processing frame work for ETL applications
- Hands on experience in powershell scripting, deployment on Azure
- Experience in performance tuning and memory configuration
- Should be adaptable to learn & work on new technologies
- Should have Communication Good written and spoken
React Native
Redux/FluxLooking for React Native 6 to 8 years of experience
• Has built at least 2 React Native Apps ( Concept to Design to Dev to Production to
Refine ) or atleast 1 App from Scratch individually.
• Has Managed a team of atleast 3 developers to build mobile apps/modules.
• Understand mobile app design principle
• Can debug app and troubleshoot issues
• Can write testable code / module
• Has worked on app performance improvement
• Has taken security considerationwhile building app(s)
• Added advantage if has worked on Firebase,FCM and Redux.
Our client is an innovative Fintech company that is revolutionizing the business of short term finance. The company is an online lending startup that is driven by an app-enabled technology platform to solve the funding challenges of SMEs by offering quick-turnaround, paperless business loans without collateral. It counts over 2 million small businesses across 18 cities and towns as its customers. Its founders are IIT and ISB alumni with deep experience in the fin-tech industry, from earlier working with organizations like Axis Bank, Aditya Birla Group, Fractal Analytics, and Housing.com. It has raised funds of Rs. 100 Crore from finance industry stalwarts and is growing by leaps and bounds.
As the Product Manager - Partner Integrations,you will be required to work with the
partners in eCommerce and payments space.
What you will do:
- Working with product and tech team of the partners to build APIs, workflows and user journeys.
- Liaising with the partner teams to create different programs.
- Gathering requirements from stakeholders across the organization and translate them into product features and enhancements.
- Working with developers to build an API suite and SDKs.
- Conducting primary and secondary research, understanding market trends and analyzing large amounts of data to come up with insights to help drive the product roadmap.
- Possessing strong project management skills and ability to present work to executive staff.
- Maintaining and prioritizing the product roadmap in line with company goals.
- Tracking the product usage after release and maintaining/improving the product during its lifecycle.
- Assessing market competition by comparing the company & product to competitors & products.
- Keeping a track of ongoing development by conducting daily scrums.
- Being comfortable working in a startup environment with a learn fast, fail fast attitude.
What you need to have:
- Having at least 3 years of experience in product management domain.
- Graduate/PG degree in engineering or related quantitative field.
- Extra-ordinary data analysis skills.
- A never-ending desire to grow and learn.
- Experience in product management in Fintech is preferable.
HTML/CSS
Javascript
React.js
AngularJS (1.x)We are seeking talented Front End Developer Engineers to join our team.
Your responsibilities as a front end developer engineer will include:
- - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
- - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
- - Bridge the gap between graphic design and backend technical implementation
- - Build modular, responsive templates using modern CSS techniques
- - Translate UI/UX design wireframes to actual code
- Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.
What we are looking for:
- - 2+ years of industry experience as a Front End Developer Engineer
- - Degree in Computer Science or related field
- - Experience with developing web and mobile applications
- - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS, AngularJS
- - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
- - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
- - Good to have knowledge in JIRA, GIT.
- - Strong knowledge of Client-Server Architecture.
- - Basic Proficiency with Python or relevant back-end scripting language
- - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
- - A positive attitude, and a growth mindset
- - Great attention to details
Bonus:
- - Experience with API testing software (e.g. Postman)
- - Good Humor
Note- We are currently working from home due to the pandemic. If selected you may work from a remote location though once office reopens candidate must work from Office.
PHP
Laravel
CodeIgniterSr.PHP Developer
The ideal candidate will efficiently and quickly write PHP in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary. They should also have experience in contributing to the whole software design lifecycle. Minimum Experience Required 5-7 Years.
Primary requirement:
- Wordpress Theme Development
- Wordpress Plugin Development
- JS, AJAX, HTML, CSS
Skills Required:
- Have thorough knowledge of PHP, JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap
- Possess the ability in Angular js, React js
- Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure.
- Development of APIs as required. Rest or Soap API integration.
- Strong knowledge of MVC is required
- Must Know Framework like Laravel, CodeIgniter, Cake Php,Yii
- Have experience in MySQL, MariaDB databases.
- Distributed version control and regular deployments.
- Have Good Communication skills.
Responsibilities:
- Write clean, well-designed code
- Troubleshoot and test core product software to ensure strong optimization
- Contribute to all phases of the development life cycle
Qualifications:
- MSC degree in computer science or related field
- Experience of 5-7 years in Wordpress development and Application Development
- Strong knowledge of relational databases, tools and PHP skills
Things you’ll do:
- Deliver stable and scalable solutions in PHP, HTML, and JavaScript
- Update existing components to support changing needs.
- Improve the internal team culture of high-quality software development.
- Cooperate with team members on maintaining existing solutions beyond means of Code development.
- Work on bug fixing and improving application performance.
- Provide Tech Support to client
What we offer:
- Competitive Pay Package
- 6 days working + Alternate Saturday Off
- Regular increments
- ESOP (Employee Stock Options) for exceptional candidates working with us for 5+ years
- Work from home as per applicable limits set by management
- Senior position to manage a team
- Be a part of a super start-up ecosystem
Employment type: Full-time
Location: Ahmedabad
Salary: as per company standards
JavaWe are looking for a highly motivated developer with at least 1+ years of strong hands-on experience in Java to join our startup. You would be playing a pivotal role in contributing to the initial tech stack. You would be further responsible for designing and implementing product requirements that are highly usable, scalable, extensible, and maintainable. You should be comfortable working across different technologies/frameworks that we work on - Microservices, Java, Spring, Spring Boot, MySQL, Kubernetes, AWS.
Responsibilities and Duties:
- Design and build scalable REST APIs on Spring Boot
- Develop, test, tune for performance and deploy microservices
- Collaborate with the team, optimize and refactor the back-end architecture
- Maintain high standards of quality for code, documentation and other deliverables
- Active cross-team coordination would be expected
What are we looking for?
- 1+ year experience in Core Java & backend technologies
- Good working knowledge of design patterns & OOAD
- Excellent analytical and problem-solving skills
- The skills that we consider: Java, MySQL/RDS, Spring/ Play, Maven, Redis, Kafka/SQS, Elasticsearch, AWS
- Experience in micro-services
- Previously worked in a startup
MongoDB
NodeJS (Node.js)AngularJS (1.x)
Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon