
Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

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• Familiarity with .NET framework versions starting from .NET 4.5 and onwards
• Strong grasp of C#, JavaScript, TSQL, HTML, ASP.NET MVC, ASP.NET Core, ASP.NET Web API, and MSSQL
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• Even candidates with foundational knowledge are encouraged, including freshers
If you're an ASP.NET developer ready to contribute your skills within a dynamic environment, we're excited to welcome you, regardless of where you're located.
Your expertise will be valued as we navigate the latest technologies and celebrate a culture of excellence.
Feel free to reach out and explore this opportunity further


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Responsibilities
- 1.Research, develop and create content for Java Full stack courses.
- 2. Deliver interactive sessions with group(s) of learners on specific topics covered in the curriculum clubbed with relevant case studies and live examples.
- 3. Prepare the learners with updated Java Full-stack technologies & concepts: Hibernate, struts, spring, Core Java, Advanced Java, Android, SQL, C, C++, Data Structures, Algorithms, OOPS concepts, server-side JavaScript frameworks like Express, Koa, Hapi etc. (based on Node.js) RDBMS or NO SQL databases, Serialization/Deserialization and Immutability concepts.
- 4. Handle and devise end-to-end training - course content preparation, material preparation, case studies, live projects explanation, etc.
- 5. Develop technical content – practise exercise, creating course scenarios, hands on projects, create assignments & test scripts.
- 6. Create and maintain a database of training strategies, initiatives, modules, and materials.
- 7. Review team members’ content creations and mentor them accordingly.
- 8. Design training program based on the needs of the corporate clients.
- 9. Determine the overall effectiveness of programs and make improvements.
Requirements- 1. B.E/B.Tech with 6+ years of relevant experience.
- 2. Excellent communication skills and a passion for training and mentoring.
- 3. Good understanding of modern Information Technology, and operations of a SOC.
- 4. Strong working knowledge of Windows Server and Linux operating systems.
- 5. Organization skills or previous experience a lead SME.
- 6. Preferred to have good experience as a Technical Trainer.
- 7. Good experience creating technical courseware for delivery in a corporate setting.
- 8. Good to have Java JDK 1.7 or above development and knowledge of Java 8 features experience.
- 9. Desired to have passed at least three technology industry certifications such as Microsoft, CompTIA, Cisco, etc.
- 10. Preferred to have technology teaching certification such as MCE, MCT, MIE or completion of a technology TTT course.
Perks
- 1. Flexible work timings and no leave policy - We don\'t go behind timelines, we work for better product at flexible working hours.
- 2. No hierarchy - Everyone has open access to anyone in the team.
- 3.Medical insurance - We got you covered. We provide insurance for you and your family members.
- 4. 5 days a week - Take time off to revitalise.
Salary Range | : | 25 LPA 30 LPA |
---|---|---|
Exp Required | : | 8.00-10.00 Years |
Age Limit | : | 30-45 Years |
Minimum Education | : | Graduation |
Primary Language | : | Hindi,English |
Previous Industry Experience | : |
IT-Services
|
Previous Functional Area | : |
Full-stack Engineer
|
Customer Handling Experience | : | B2B |
Team Handling Experience | : | Individual Contributor |
We are hiring!!
JOB TITLE: Lead Quality Analyst
EXPERIENCE: 7+ years
LOCATION: Bangalore
TIMINGS: Indian Shift Timings
TYPE OF WORKING: Work From the Office
NOTICE PERIOD: IMMEDIATE TO 1 MONTH
Responsibilities:
✓ Technically led and Mentor QA team of manual and automation engineers
✓ Manage QA cycle, product/feature release cycle, and commitment to deadlines
✓ Write, review, and execute manual & automation test plan
✓ Cross-functional collaboration and communication effectively
✓ Ability to work in a fast-paced start-up
Desired Skills & Experience
✓ BE/BTech in Computer Science or related technical discipline
✓ Should have experience in leading a QA team, managing QA cycle and product/feature
release cycle with a commitment to a deadline
✓ Good hands-on experience in Web based application testing and knowledge of JSON
based Restful Web Services
✓ Good hands-on experience in preparing & executing manual feature test plan
✓ Should have hand on experience in building Java/JavaScript-based UI/API automation
from scratch (Selenium, TestNG, Rest-assured, Postman)
✓ Knowledge of GIT, Bitbucket, JIRA, Linux Shell Script, and CI/CD process is a Must
✓ Knowledge of Performance/Load testing, App Sec testing will be a plus
Responsibilities
- Develop test scenarios and cases as per the sprint requirements from product owner
- Should prepare the effective test data for the identified cases.
- Should be able to configure the test environment.
- As per the sprint planning, execute test cases and report the bugs.
- The test execution involves at the user interface level, including functional tests, UI tests and workflow tests to identify system and software problems and their causes
- Work with automated test cases using already existing frameworks
- Work in agile Team and actively participate in agile events
- Be an advocate of high quality of the products you work on
Minimum Qualifications
- 3-5 years of in-depth QA Engineering experience in enterprise applications in ERP/ SCM/ CRP domains.
- Bachelor’s degree in engineering or equivalent work experience
- Experience with manual testing, automation testing using Selenium with appropriate frameworks
Responsibilities
Work on the development backend systems for our first product
Build reliable, secure and performant backend systems
Drive test coverage and continuous delivery automation within the team
Requirements
3-5 years of software development experience
Strong computer science fundamentals
Good knowledge of Java ecosystem
Can write code that is readable, maintainable and performant
Good understanding of relational databases, transactions, entity-relationship modeling
Comfortable writing multi-threaded programs
Desired Skills and Experience
Java,J2EE,Spring,Struts

Job Description
Responsibilities
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Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo
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Binding of UI elements to JavaScript object models
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Creating RESTful services with Node.js
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Architect scalable web architectures
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Work in a cross-functional team to deliver a complete user experience
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Create Unit and Integration tests to ensure the quality of code
-
Be responsive to change requests and feature requests
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Write code that is cross-platform and cross-device compatible
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Ability to wear many hats and learn new technologies quickly
Qualifications
Experience
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2-3 years minimum in creating complex HTML based solutions
-
Detail oriented experience as a Web Developer creating Angular based solutions
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1-2 years with Node.js and Express
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Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
-
Experience using asynchronous RESTful services (JSON)
Requirements
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Fluent knowledge of latest HTML/CSS standards and best practices
-
Working knowledge of JavaScript and AngularJS
-
Working knowledge of Node.js and Express
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Solid Understanding of HTTP protocol and how server-side code is processed on the client
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Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)
-
Working knowledge of front end optimization and performance techniques
-
Obsession with lean, clean and organized front-end code
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Cross-browser development and troubleshooting
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Experience building Responsive websites for web, tablet and mobile devices
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Eye for details is crucial
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Able to handle multiple projects and competing deadlines
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Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
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Portfolio of work required. Include examples of all areas of interaction design (user flows, wireframes, final graphical display)
We provide Onboarding and KYC solution by harnessing the power of AI & Blockchain which helps Banks, NBFCs, Insurance firms, Fintech, AMFs, and other Financial Institutions.
Responsibilities:
* Need to lead a team of 2 - 4 people.
* Will be responsible for the testing for the suite of products.
* This person will be owning up the following activities.
[i] Test plan
[ii] Test setup
[iii] Test architecture
[iv] Execution and reporting
* The lead will be interacting with the development and product management team and should ensure clear communication takes place.
Minimum Requirements:
* 4+ years of experience in improving the quality of enterprise software applications.
* 4+ years of experience with the creation of test cases, test suites,
requirement matrices, and end-of-test reports.
* 4+ years of experience with developing automated application test
scripts using industry tools that include Selenium or Functional Tester.
* Experience with contributing to the delivery of testing artifacts,
including automated testing plans, performance test plans, test reports,
UAT plans, and traceability matrices.
* Experience with analyzing and documenting software test results.
* Experience with designing, implementing, tailoring, and documenting automated test frameworks used on testing projects.
* Experience with test methodologies, software release cycle, test effort estimation, and tracking.


