Customer Service Representative

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Team:

The Expansion Products team is responsible for driving volumetric & usage based upgrades and upsells within the platform to maximize revenue potential (apart from the subscription revenue). We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. The expansion products team focuses exclusively on products that can demonstrate adoption, drive up engagement in target segments and are easily monetizable. This team handles multiple product areas including Phone System, email system, online listing integration, WordPress Hosting, Memberships & Courses, Mobile Apps, etc.

About the Role:

We’re looking for a skilled Senior Software Engineer for Membership Platform and help us take our platform’s infrastructure to the next level. In this role, you'll focus on keeping our databases fast and reliable, improving and managing the infrastructure, and reducing technical debt so we can scale smoothly as we grow. You’ll play a key part in ensuring our platform is stable, secure, and easy for our product teams to work with. This is an exciting opportunity to work on large-scale systems and make a direct impact on the experience of millions of users.

Responsibilities:

• Optimize and manage scalable databases to ensure high performance and reliability.
• Automate and maintain infrastructure using IaC tools, CI/CD pipelines, and best security practices.
• Identify, prioritize, and address technical debt to improve performance and maintainability.
• Implement monitoring and observability solutions to support high availability and incident response.
• Collaborate with cross-functional teams and document processes, mentoring engineers and sharing knowledge.
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Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 4+ years in platform engineering, with expertise in large-scale databases and infrastructure.
• Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js[preferred], React.js, Angular.
• Strong background in cloud platforms (AWS, GCP, or Azure)
• Proficient in building scalable applications and should be comfortable understanding the flow of the software
• Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore
• Experience with monitoring tools (e.g., Prometheus, Grafana) and containerization (Docker, Kubernetes a plus) and video streaming knowledge is a plus.

JOB OVERVIEW – Hybris Senior Consultant

The Hybris Senior Consultant will analyze, design, and develop solutions on the SAP Hybris platform for our Apparel and Hard Good division of companies. He / She has the qualification and business insight typically demonstrates exceptional knowledge of Hybris to deliver quality work that will drive customer satisfaction, excellent communication skills, and work well within a team. Ultimately, a top-notch Senior Consultant should be updated with the latest industry trends, highly motivated, and embrace a collaborative mindset

ROLES AND RESPONSIBILITIES

·       Demonstrates proven extensive abilities and success with the SAP Hybris commerce platform and SAP Product Suite in leading or assisting with technical and architectural development efforts

·       Designing, building, testing and deploying the hybris solution components required for successful hybris solutions, including integration with SAP and non-SAP systems;

·       Identifying and addressing Marketing/eCommerce business team’s needs by :

o  Building and maintaining relationships

o  Communicating value propositions

o  Managing resource requirements, project workflow and overall execution of deliverables.

·       Assess current processes and redesign systems/process to drive improvement and implement changes to catalog management, customer interface design, etc.

·       Coordinate reporting, calendars, launch plans, and customer service SOPs in accordance with best in industry practices

·       Manage all of site content, site merchandising, customer shopping experience, and conversion rate optimization tactics.

·       Implementation of business processes and process improvements for interface maintenance and production support. 

·       Managing and guiding junior consultants.

COMPETENCIES (Knowledge, Skills & Abilities)

·       Broad and in-depth knowledge of technical/analytical models and solutions.

·       Excellent understanding of SAP Hybris solutions and business acumen

·       Expertise in Hybris technical landscape, configuration and integration to third party systems such as List-trak, Crowd twist, Paymetric, Fit Analytics and so on

·       Experience in one or more of the following areas, with demonstrated progression of responsibilities:

·       Application delivery (preferably eCommerce/web/Mobile app/POS/Omni-Channel SystemsSuperior interpersonal communication skills; flexibility; responsiveness.

·       Able to understand and consider the business impact of potential issues and solutions.

·       Strong understanding of and experience with service-based organizational environments.

·       Strong collaborative team-based interactions.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Engineering, Marketing, Business Administration, or related field.

·       Minimum 5 years’ experience showing progressive responsibilities and scope of work.

• Minimum 3 years of Experience in ecommerce , Apparel or Consumer goods industry
• Experience on SAP C4/HANA (Commerce Cloud) and Integration experience with S4 HANA leveraging DataHub, RFC, JAVA, Spring Framework and Rest APIs.
• Extensive experience managing and sourcing 3rd party service providers, partners, and consultants
• Ability to think critically, thoroughly and analytically when resolving technically complex problems
• Excellent interpersonal, written and verbal communications skills

Mandate Skill - Angular, Unit Testing 

Please note we are looking for immediate joiners

Designation Offered: Engineer CL 2 – I & II (Software Engineer / Lead Engineer)

UI/UX Developer Responsibilities:

• Design, build, and maintain highly reusable Angular, JavaScript, HTML and CSS code.

• Translate user behavior and research into actionable data.

• Design and create mockups and user journeys for a wide range of devices including mobile.

• Rapid development and testing methodology.

• Ability to communicate research and design ideas to the rest of the team and upper management.

• Ability to communicate with the backend to display data in the UI

• Ability to handle graphs of different types, real-time huge data display on the web page

Position Overview

Front-End UI/UX developer with a combined skillset of application design and web programming. Responsibilities will include converting the UI designs to actual code that will produce visual elements of the application. You will be working on the UI/UX technical implementation of the application functionality.

To be successful in this role, you should have very good experience in programming and interaction with the backend. The team develops web applications, and mobile-based applications, which need to display graphs, data and images in real-time. The candidate should able to display huge data efficiently.

Experience:

• A minimum of 4 years of relevant experience in a similar role

Qualification:

• Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science / Electronics / Information Science from reputed institutions

UI/UX Developer Requirements

• Proficiency with Angular, JSP, HTML, and CSS, bootstrap.

• Knowledge of Adobe Photoshop, Illustrator, Sketch or other Graphics designing tools

• Good understanding of client-side scripting and JavaScript frameworks like jquery, Node.js, React.js, and Durandal framework.

• Proven work experience as a UI/UX developer or similar role.

• Team spirit, and strong communication skills to collaborate with various stakeholders

• Good time-management skills

• Good programming knowledge of design and development of drag and drop activities, graph components and data tables with different options in tables.

Tools

Visual Studio, Adobe Photoshop

Front-end languages:

HTML 5, CSS3, jquery, JavaScript, Angular and bootstrap.

Additional skillset

• Proficient understanding of cross-browser compatibility issues and ways to work around them.

• Good knowledge of version control tools SVN (Check-in, check-out, branching-merging policies), and automated build and release management tools is a plus.

• Strong communication skills (written, verbal), and interpersonal skills to be able to communicate effectively with all levels of staff and external clients.

• Strong analytical and problem-solving skills."

Area of professional exposure (functional/technical skills) :

· Hands-on experience with Google Cloud Platform (GCP) Services (Data Flow/Cloud Run/Big Query/Cloud SQL Server/GCS etc.)

· Experience in deploying to GCP environments (Cloud Run/CaaS/OpenShift/Containerization)

· Experience with Continuous Integration/Continuous Delivery tools and pipelines – Tekton, Terraform and Jenkins

· Experience with Java/J2EE frameworks, Web development and REST APIs/microservices development (Spring Boot, Spring Cloud)

· Good exposure to GCP application developments.

· Hands-on experience with Angular (front-end development)

· Experience in using build tools like Gradle, Maven and Ant etc.

· Experience with GitHub or equivalent source control repositories

· Experience in developing data processing tasks using Spark/PySpark

· Good working knowledge of relational databases like MS SQL, Oracle etc.

Role: Sr.Drupal Developer

Location: Permanent WFH/Remote

Company : Specbee (https://www.specbee.com/">https://www.specbee.com/)

Responsibilities

• Perform Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
• Understand the client's business requirements and develop a scalable software solution.
• Attend client calls, provide demonstrations to the client.
• Maintain appropriate documentation with the code, following the best practices.
• Undertake quality assurance and testing for functionalities developed.
• Should be familiar with Drupal coding standards and best practices.
• Should have good hands-on experience with HTML/CSS/JavaScript.
• Should have a fair understanding of building Drupal themes and working with templates.
• Should be well-versed with GIT processes

Requirements, Skills

•        2+ years developing Drupal applications. Drupal 7/8/9 experience required.

• 1+ year of Experience in building applications in Drupal8.
• 2+ years industry experience in software development and/or DevOps projects. 
• Must have strong analytical and technical skills using PHP.
• Expertise in JavaScript and mainstream JavaScript libraries such as JQuery and working knowledge of Ajax.
• Good understanding of web technologies, debugging and protocols.
• Contribution to the open-source community
• Must have PHP, JavaScript, AJAX, HTML and CSS experience
• Should be able to code as per Drupal coding standards  and best practices.
• Should be well versed with implementation and configuration of most commonly used modules
• Respond positively to opportunities to be involved in brainstorming and iterative work. Handle times of change in a way that drives innovation and iteration.
• Experience on Drupal 9 (Good to have)

We are looking for a Passionate Android Developer to join our award-winning, talented team, building the next generation automated drone applications for our global customers. You will be responsible for the development of Android applications and their integration with back-end services.

About FlytBase

FlytBase is a 4-year old, venture-funded, high growth startup –  a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.

FlytBase develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. The company is headquartered in Silicon Valley, California, USA and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’.

Role and Responsibilities:

• Design, build and maintain efficient, reusable, and reliable android code.
• Collaborate with cross-functional teams to define, design, ship new features, and implement new technologies to maximize development efficiency.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.

Qualifications and Requirements:

• 1+ years of experience in designing and building Android applications.
• Good knowledge in programming concepts – OOPs, design & coding patterns.
• Experience in developing Android applications using Kotlin/Java.
• Strong knowledge of Android UI design principles, MVC, MVP and MVVM patterns.
• Strong knowledge of MAPS, Sqlite, GPS functionality etc.
• Strong experience in Material Design.
• Experience in writing Unit Tests and UI tests, must be familiar with Junit, Mockito and Espresso.
• Experience in integrating SSO and auth modules or libraries.
• Experience in Git or Bitbucket Repository.
• Experience in REST API integration.
• Familiarity with Android local connectivity API (Bluetooth, WiFi, USB).
• Familiarity with RxKotlin / RxJava (operator, thread management, eventBus).
• Familiarity with cloud message APIs and push notifications.

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment with FlytBase’s long-term business strategy.