Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Relevant in React JS: 2 + Years
Looking for candidates from Mumbai who can go to the office in Mumbai(Malad) after Covid ends.
- Knowledge of OO JavaScript
- 7.2. 10+ years hands-on experience with web development using
- HTML5, JavaScript (React, Preact.js, Redux, Redux, Vue.js,
- CSS3, SignalR, Socket.io)
- 7.3. Experience building responsive design layouts using a formal
- framework like Bootstrap and familiarity with best practices
- (web security concepts, ensuring browser & device
- compatibility, etc.)
- 7.4. Experience in creating secure pre-compiled script libraries.
- 7.5. Familiar with development and debugging tools for cross-
- browser issues
- 7.6. Experience integrating with RESTful APIs for server-side
Customer Service
Good Communication Skill
System Handling
Customer Queries Handling
Data Entries
Knowledge of MS
The ideal applicant will take the lead in developing ideas and interacting with potential clients to bring in new business for the organization. This applicant will be well-organized and possess excellent communication abilities.
Location: Indore, MP-Work From Office
Responsibilities:
- Conduct research and market analysis to identify potential projects and partnership leads aligned with the organization's objectives.
- Generate business via portals like Upwork, PPH, LInkedIn direct clients or using any other new site like Clutch, Apollo .io
- Bringing new projects through Linkedin, Finding Client, communicating, and Proposal sending
- Conduct client meetings, understand their needs, and develop customized proposals to address their requirements.
- Collaborate with cross-functional teams to develop comprehensive project proposals, including budgets, timelines, and deliverables.
- Business Development: Develop and implement strategies to expand the organization's project portfolio and partnership network.
- Meeting with clients to develop relationships, discuss product details, and provide service.
- Be a single point of contact/ownership on the delivery of the projects.
- Coordinate with client and team members and ensure there are no gaps in understanding the requirements.
- Interaction with Client and communicating the above clearly with proper timelines. Conduct project meetings to communicate Client expectations, project expectations, and timelines with the team. Manage the project estimating activities Monitor projects on a regular basis, evaluating progress and quality, and managing issue resolution process and monitor the progress of all aspects of the development.
- Understand the functional and technical requirements of the application.
Qualifications :
- Bachelor's degree or equivalent experience
- 1 - 3years' prior IT industry related business development experience
- Strong English communication and interpersonal skills
- Basic understanding of IT terminology and techstack
JOB DESCRIPTION
We are looking for an MVC developer who has hands-on experience of Web API and SQL servers and will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to research the perfect solution and develop the same for the project. Therefore, you must be skilled at requirement understanding, problem-solving, solution design, and high-quality coding.
SKILLS REQUIRED
· Proficiency in C#
· Experience using .NET 4.5+
· Experience in developing MVC, WEB API applications
· Good knowledge of Entity Framework 6.* | ADO.NET
· Proficient knowledge of MSSQL
· Database design including indexes and data integrity
· Implementing enterprise application patterns
· Familiarity with the client-side framework jQuery | Angular
PERKS AND BENEFITS
· Punctuality bonus of 15 days’ salary
· Employee of the month 5 days’ salary
· Phone and Internet bills
· Surprise birthday gifts
· Refreshment trips
· Events and games
Candidate should have good experience handling volume hiring
Lead Data Engineer
Data Engineers develop modern data architecture approaches to meet key business objectives and provide end-to-end data solutions. You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems. On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product. It could also be a software delivery project where you're equally happy coding and tech-leading the team to implement the solution.
Job responsibilities
· You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems
· You will partner with teammates to create complex data processing pipelines in order to solve our clients' most ambitious challenges
· You will collaborate with Data Scientists in order to design scalable implementations of their models
· You will pair to write clean and iterative code based on TDD
· Leverage various continuous delivery practices to deploy, support and operate data pipelines
· Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available
· Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions
· Create data models and speak to the tradeoffs of different modeling approaches
· On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product
· Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process
· Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes
Job qualifications Technical skills
· You are equally happy coding and leading a team to implement a solution
· You have a track record of innovation and expertise in Data Engineering
· You're passionate about craftsmanship and have applied your expertise across a range of industries and organizations
· You have a deep understanding of data modelling and experience with data engineering tools and platforms such as Kafka, Spark, and Hadoop
· You have built large-scale data pipelines and data-centric applications using any of the distributed storage platforms such as HDFS, S3, NoSQL databases (Hbase, Cassandra, etc.) and any of the distributed processing platforms like Hadoop, Spark, Hive, Oozie, and Airflow in a production setting
· Hands on experience in MapR, Cloudera, Hortonworks and/or cloud (AWS EMR, Azure HDInsights, Qubole etc.) based Hadoop distributions
· You are comfortable taking data-driven approaches and applying data security strategy to solve business problems
· You're genuinely excited about data infrastructure and operations with a familiarity working in cloud environments
· Working with data excites you: you have created Big data architecture, you can build and operate data pipelines, and maintain data storage, all within distributed systems
Professional skills
· Advocate your data engineering expertise to the broader tech community outside of Thoughtworks, speaking at conferences and acting as a mentor for more junior-level data engineers
· You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives
· An interest in coaching others, sharing your experience and knowledge with teammates
· You enjoy influencing others and always advocate for technical excellence while being open to change when needed
• As an SSRS Report Engineer, the primary job role is to develop a transactional data report using Microsoft SQL Service Reporting Service 2016 or above.
• This includes developing high performing Stored Procedures, Functions, and corresponding reporting formats.
• Required to design the required logics for the queries and collaboratively coordinate with the rest of the team.
Main Duties / Responsibilities
• Design & implement high performing T-SQL queries as per the functional specification.
• Create Technical Specification.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Participate in Requirements discussions.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high-quality standards is a must.
TECHNICAL KNOWLEDGE
• Experience in Microsoft SQL Server 2016 (or above) and Microsoft SQL Service Reporting Service 2016 (or above).
• Knowledge of T-SQL including complex SQL queries, stored procedures, views and functions.
• Experience with usage of indexes and T-SQL performance tuning techniques.
QUALIFICATIONS
• Bachelor’s Degree or an equivalent qualification
Questions for Candidates
• Require experience in query optimizing.
• Have to be hands-on in SSRS.
• Good in T-Sql query, like use of temp tables when developing store procedures concerning report development
• Should be a guide and mentor to make sure to provide a quality outcome.
• Very good in basic development principles
o Adding Cascading parameters
o Grouping subtotal/ Grand total
o Sub Reports/ HyperLink creation
o Matrix Grid
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Performing research on current benchmark trends and audience preferences
- Designing and implementing social media strategy to align with business goals
- Coordinating with key stakeholders to stay aligned with the brand's requirements in various aspects
- Heading Social Media efforts to achieve the brand's marketing goals while maintaining the brand's identity
- Setting specific objectives and reporting on ROI
- Generating, editing, publishing and sharing engaging content daily on our official handles
- Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
- Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
- Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures)
- Suggesting and implementing new features to develop brand awareness, like promotions and competitions
- Staying up-to-date with current technologies and trends in social media, design tools and applications
- Strategizing ways to increase followers and interactions
- Planning various activities and contests to enhance brand visibility and community engagement
- Devising plans to enhance community engagement
- Optimising influencer activity
Desired Candidate Profile
What you need to have:- Experience in managing Social Media in the current profile
- Ability to create Social media calendar
- Ability to coordinate with the Creative team or vendor for visual content
- Ability to search on relevant & trending hash tags
- Ability to manage Facebook, Instagram, LinkedIn, Twitter, YouTube
- Hands on experience in content management
- Excellent copywriting skills
- Ability to deliver creative content (text, image and video)
- Knowledge of online marketing channels
- Excellent communication skills
- Analytical and multitasking skills
We are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.
The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.