Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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We are Urgently Hiring for Senior Software Engineer( Dot Net Developer )
Skills Required :
BS degree in Computer Science, or Math or Engineering or equivalent
At least 5 years of application development experience in C#, http://asp.net/" target="_blank">ASP.Net and SQL Server.
Demonstrated ability to write SQL queries and use of Microsoft SQL Server database tables and
connectivity.
A strong background in programming
Must be proficient in the following languages and technologies
o .NET
o C#, http://asp.net/" target="_blank">ASP.Net, MVC
o SQL Server 2016
o JavaScript, jQuery
o .NET Core
Experience with JIRA
Familiarity with design patterns
Work experience in Agile development methodology
Strong communication and collaboration skills
Detail-orientated, “get it done” attitude and proactivity
Willingness to have fun and work as part of an international and diverse team
Full Stack Engineer
About ZenTrades:
ZenTrades is a rapidly growing product startup that has established a strong foundation in the realm of SaaS (Software as a Service) business solutions, particularly in the Field Service Management software domain. Our vision is to revolutionize the trade services industry by seamlessly integrating technology, streamlining operations, enhancing customer experiences, and driving growth.
Position Overview :
We are actively seeking a seasoned Full Stack Developer proficient in React and Node to contribute to our cutting-edge projects. As a key member of our development team, you will be instrumental in shaping the user experience and functionality of our web applications. If you are a creative thinker with a strong technical foundation and a passion for crafting exceptional user interfaces, we want to hear from you.
Key Responsibilities:
Architect and Develop: Lead the design and development of robust and scalable user interfaces using React frameworks, ensuring the seamless integration of frontend components.
Code Excellence: Exhibit mastery in JavaScript and ES6+, producing code that is not only functional but also adheres to best practices, industry standards, and code quality benchmarks.
State-of-the-Art State Management: Implement advanced state management solutions using Redux or Mobx, optimizing application state for performance and maintainability.
API Integration: Demonstrate expertise in handling asynchronous operations by effectively working with RESTful APIs and manipulating data to enhance overall application responsiveness.
Responsive Design: Utilize a deep understanding of HTML5 and CSS3 to create visually stunning and responsive user interfaces that provide an exceptional user experience across devices.
Optimized Build Processes: Employ front-end build tools, including Webpack and Babel, to streamline development workflows and ensure efficient bundling, transpilation, and optimization of code.
Problem Solving: Exhibit excellent problem-solving skills, tackling complex technical challenges with a systematic and innovative approach.
Quality Commitment: Uphold a commitment to delivering high-quality code with meticulous attention to detail, ensuring the success of our projects through excellence in execution.
Qualifications:
- Proven track record as a Full Stack Developer
- Impeccable attention to detail and a relentless commitment to delivering high-quality code.
- Exceptional problem-solving abilities.
- Should know the microservice architecture and on a need basis should have the ability to automate certain workflows or tasks
- Mastery in any one of the languages - Javascript, Java, Golang, Python3 (preferably deep understanding of JavaScript).
- Should have hands-on experience in AngularJS or React.
- Should have a good understanding of relational and non-relational databases. Knowledge of MySQL and MongoDB is preferred
- Demonstrated experience with RESTful APIs and asynchronous request handling.
- Good knowledge of HTML5 and CSS3.
- Proficiency in front-end build tools, like Webpack/Babel.
- Proficiency with Backend servers
- DevOps experience with AWS and knowledge of ElasticSearch/Solr is a plus
- Descent knowledge of version control systems, especially Git.
- Familiarity with testing frameworks, such as Jest and Enzyme.
If you are a passionate and experienced Full Stack Developer looking to make a significant impact in a dynamic environment, we invite you to apply and be a driving force in our innovative projects.
Key Responsibilities:
- Build interfaces as per the design provided by the UX / UI team
- Ensure the work output is as per the design inputs provided
- Work closely with the backend team to integrate the pull or push APIs
- Work with the support team to troubleshoot issues faced by customers
- Build programming abstractions for the specific domain
- Keen interest to always present code and work of high-quality standards.
Key Competencies (Functional):
- Proficiency in Javascript / ES5 / ES6 or Typescript
- Proficient in code versioning tools including Mercurial / Git / SVN.
- Familiarity with APIs and WebSockets
- Work with Canvas related frameworks – Cocos2d / PixiJs
- Experience with Cocos Creator is a Bonus.
We are looking for an efficient Business Development Executive candidate who can immediately join us and has prior experience and knowledge only in the software/IT industry, handling software products(web applications, mobile applications) along with client handling. As a BDE you are expected to contribute to the successful completion of a client's journey from pitching to converting to a prospective client for the organization.
PROCESS RESPONSIBILITIES
- Cold Emailing.
- Communicating to different clients to know their requirements.
- Follow-ups with valuable leads and converting them into clients.
- Collaborating with sales manager to improve sales.
- Identifying the effective market to improve the client base,
- Bringing in new ideas and processes to help in achieving overall business.
EXPECTED TO BRING IN
- Having 1-2 yrs of relevant experience.
- Good communication skills both verbal and written are a must.
- Completed UG or PG degree in sales or marketing or business administration.
- Prior experience only in the software industry.
- Knowledge of CRM tools would be an advantage.
About Us
At Toddle, we are on a mission to help schools around the world deliver better learning. We are a team of 2x founders – before founding Toddle, we set up a network of preschools and schools in India. We continue to operate these preschools and schools as it gives us a unique vantage
point into the challenges faced by schools.
Our belief is that real impact in education can only be achieved by improving schools. That’s because children spend more than 80% of their learning time in school and schools are here to stay as schools are not just about teaching & learning, they also play a pivotal social role in our lives. So while most Edtech companies are trying to solve for education by working outside the school system, we think that the focus needs to be on taking our schools to the next level.
Our first product is a collaboration platform for teaching teams – we say that Toddle is to teaching, what Figma is to design. In its current version, Toddle empowers teachers to work together and better across all stages of the teaching-learning process – right from curriculum
planning and assessments to progress-tracking and family communication.
Here are some key facts about us:
1. Currently used by 1,000+ schools and 30,000+ teachers from 107 countries
2. Global revenue – 40% from Americas, 30% from EMEA, 30% from APAC
3. NRR > 115%
4. NPS > 70
5. Annual churn < 5%
6. Inbound led GTM motion fuelled by positive word of mouth
We love solving for
1. Creating delightful experiences that help teaching teams collaborate better & be more effective
2. Building tools that help teachers personalise learning for their students
3. Helping teachers around the world connect with each other meaningfully
We are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.
Here’s what you’ll be doing
We are looking for a passionate and skilled Backend engineer, one who partners with us in creating beautiful products for teachers, students and parents alike. As a Backend engineer, you will play a major role in designing, developing and deploying high-quality web platforms. In
this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.
Required Skills:
Frameworks & Technologies: Node.js, Express, GraphQL, JWT
Database: SQL query writing and optimisation.
Tools: Git basics, Scripting basics
Good to have:
DevOps experience with AWS, CI/CD
Working experience in PostgreSQL
Is this someone that looks like you?
• Education: B.E/B.Tech degree
• Experience: 1 to 3 years of relevant working experience (SaaS preferred)
• Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills
• We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
Excited about the role?
Here are a few more benefits:
1. Work from anywhere - Work from where you like - home, co-working space, cafe or the hills
2. Exposure to diverse learning opportunities
Work across different projects & teams to develop skills outside of your core expertise
Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Uncapped leave policy
We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
No cap on the number of sick or casual leaves
Special paid leaves for childbirth, wedding etc.
And if in any circumstance you feel burnt out - there is a little something for this too!
No questions asked menstrual leave
4. Flexible working hours - Block “no-meeting hours” to enable uninterrupted focused work
5. No bell curve performance evaluations
6. And yes, a super fun and smart group of folks to collaborate and grow with.
Still with us? Here’s the process:
1. Shortlisting:
• Apply for the role.
• We’ll check out your application and assess it for a fit
• You will hear back from us within 2-3 days of the submission if shortlisted
2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks.
3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to us for any questions.
Responsibilities:
- Coordinate with the team to identify staffing needs. Managing end to end recruitment of staff.
- Develop and cultivate relationships with various levels of management, candidates and external recruiting sources.
- Completing joining formalities for the new recruits including trainees.
- Closing positions within a defined turn around time and as per requirements. Maintaining good offer to joining ratio.
- Communication of policies and practices to the employees for positive environment & addressing their needs & grievances through meetings, open house, new joint meetings, etc.
- Lead employer branding initiatives.
- Forecast quarterly and annual hiring needs by department.
- Ground level sensing of employee concerns/ behaviour, red flag and report observations to the seniors. Conducting Exit interviews.
- Ensure timely closure of Employee life cycle HR processes (e.g. Recruitment, Transfer, Leave Request, Performance Management, Progressions, Salary revisions etc).
Requirements :
- Must have experience in leadership hiring preferably for startups.
- Graduate or postgraduate (preferably in HR) with 6+ years experience in Talent Acquisition Manager or a Similar role
- Good knowledge and appreciation of HR processes, policies, and sub-systems
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organizations.
- Looking for an immediate joiner
- 4+ years of experience with Node.js
- Expertise in Typescript, AWS, Firebase, MongoDB, and Express
You will be bringing:
- Hands-on experience in writing applications using Node.js (including Socket.io and Express or similar)
- Excellent knowledge of a few of the available databases such as MySQL, MongoDB, etc.
- Proficiency in application deployment on Linux or Ubuntu environments
- Proficiency in JavaScript languages like React and/or Angular, along with a comprehensive experience in open-source frameworks
- Experience in server-client architecture project(s)
- Ability to prioritize in a chaotic and ambiguous environment
- An open, growth mindset when giving and receiving feedback
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
What you will do:
- Managing all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, customer service, web analytics and web technologies
- Managing all online activities with respect to traffic acquisition, online presence, sales, conversion, managing internal data sources, margins and reporting
- Total oversight of operations including order management, Inventory, ownership of payment and fraud web services, EDI (Electronic Data Interchange) receipt, and transactional flow of all orders
- Developing and implementing technology road maps with the vendor to strategically drive sales and conversions, enhanced customer experience and continually elevate the site as a digital flagship destination
- Driving continued innovation and best practice implementation
- Supervising all activities and product development
- Ensuring the prices of the products and the offers on the website are updated and there is quality control
- Creating potential customer base, sales and satisfaction across the Indian and South-east Asian markets and territories and enhance the customer experience, execute customer order fulfilment, and maintain the organization of the website.
- Analyzing data from market and consumer studies to generate commercial insights
- Ensuring to make a proper scheduling of deliveries and coordinate well with the delivery team to avoid getting delays
- Preparing reports to check the stocks of the products. Identify and report on key performance indicators, and opportunities for improvement on a regular basis
- Managing the relationships with partners and ensure continuous end-to-end integration of the e-commerce business.
What you need to have:
- Tier 1 colleges only. IIMs, XLRI, SP Jain etc.
- Minimum 6 to 15 years of relevant work experience, preferably in Retail industry (FMCG, Retail, E commerce)
- Excellent communication and interpersonal skills (verbal and written)
- Strong analytical, data and problem-solving skills, with the ability to use the information for reporting
- Drive and manage own tasks effectively; work independently and be an effective contributor to the team
- Meticulous attention to detail and follow through
- Extremely organised with superior time management skills Ability to multi-task and prioritise under tight schedules while maintaining production of high-quality work
- Self-accountability to follow-through with proper consistent updates to stake holders Proficiency with project-based tools such as Word, Excel, Project and PowerPoint
About the Backend Developer
We are looking at a diligent, driven, passionate person for our efforts on engagement and retention of our customers (schools) in a high growth environment. Backend Developer will be the face of the organisation for the schools that are using the platform on a day to day basis. The Developer will interact with the schools via the chat support and email requests and resolve any issues that the schools might be facing in using the platform or extend any support they might be needing to use the platform to its fullest.
- As a Backend Developer, you will play a major role in, developing and deploying high-quality web platforms. In this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.
Preferred Qualifications/Skills
* Frameworks & Technologies: Node.js
* Database: PostgreSQL, SQL
* Tools: Git basics, Scripting basics
* Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills
* Excellent written and oral communication skills
* Great interpersonal skills
About Toddle: ( http://www.toddleapp.com/" target="_blank">www.toddleapp.com )
Role and Responsibilities
- Build a low latency serving layer that powers DataWeave's Dashboards, Reports, and Analytics functionality
- Build robust RESTful APIs that serve data and insights to DataWeave and other products
- Design user interaction workflows on our products and integrating them with data APIs
- Help stabilize and scale our existing systems. Help design the next generation systems.
- Scale our back end data and analytics pipeline to handle increasingly large amounts of data.
- Work closely with the Head of Products and UX designers to understand the product vision and design philosophy
- Lead/be a part of all major tech decisions. Bring in best practices. Mentor younger team members and interns.
- Constantly think scale, think automation. Measure everything. Optimize proactively.
- Be a tech thought leader. Add passion and vibrance to the team. Push the envelope.
Skills and Requirements
- 8- 15 years of experience building and scaling APIs and web applications.
- Experience building and managing large scale data/analytics systems.
- Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good understanding of software design principles and architectural best practices.
- Be passionate about writing code and have experience coding in multiple languages, including at least one scripting language, preferably Python.
- Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision is right/wrong, and so on.
- Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
- Have experience working with multiple storage and indexing technologies such as MySQL, Redis, MongoDB, Cassandra, Elastic.
- Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
- Use the command line like a pro. Be proficient in Git and other essential software development tools.
- Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
- Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana, Graylog, StatsD, Datadog etc.
- Working knowledge of building websites and apps. Good understanding of integration complexities and dependencies.
- Working knowledge linux server administration as well as the AWS ecosystem is desirable.
- It's a huge bonus if you have some personal projects (including open source contributions) that you work on during your spare time. Show off some of your projects you have hosted on GitHub.