Top-consultant
http://www.top-consultant.comFounded :
2000
Type :
Products & Services
Size :
50-200
Stage :
Profitable
About
Find the latest Consultancy Job Vacancies in UK London and South East on Top-Consultant.com and apply online.
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Jobs at Top-consultant
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Remote, Virginia Beach USA
3 - 7 yrs
₹50L - ₹65L / yr
Customer Support
Customer Relationship Management (CRM)
Customer Service
Office administration
Customer Success
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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