Finance Controller

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

·      Problem-Solving Skills, should be able to convert Idea on Paper to Code

·      Bachelor’s degree in computer science or related field, or equivalent professional experience.

·      0 - 4 years of database experience (Oracle SQL, PL/SQL)

·      Proficiency in Oracle, with Hands-on experience in database design

·      Creation & implementation of data models.

·      Strong experience with Oracle functions, procedures, triggers, packages.

·      Willing to learn, grasp & quickly adapt needed cutting-edge tools & technologies in shorter timeframe.

·      Should be able to write basic Procedures & Functions.

Senior – Software Engineer (Microsoft Technologies)

About Kanerika

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Cofounded by Wharton Business School Alumnus, our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

·       Best Place to Work 2022 & 2023 by Great Place to Work®

·       Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

·       NASSCOM Emerge 50 Award in 2022

·       Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

·       Featured as Data Analytics Services provider at Good Firms  

Working for us

Kanerika is rated 4.8/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. 

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

We are looking for you

We are rapidly expanding in the Analytics, AI & Intelligent Automation space working with global clients to solve their high-priority business needs through various technologies including .net core, c# and related Microsoft technologies.  We are looking for an experienced Full Stack .Net Technology Development experienced professional to accelerate this growth and expand the Microsoft Technology practice across various technologies like .NET , C#, Azure SQL, REST APIs, Web Services, Azure, ASP.NET Razor Pages , Blazor, Azure API Management, Azure Functions, MSAL, Entra ID and other MS analytics technologies.

You must have experience in building high-performing, scalable, enterprise-grade automation solutions as well as either managed or aspired to manage small to big size technology teams. We are looking for you if you are a team player, a customer-focused, self-motivated, and responsible individual who can work under pressure with a positive attitude. You should have good verbal and written communication skills. You should be process-oriented and demonstrate the quality first approach.

Job Location – Hyderabad

What you’ll bring

·       B. Tech. computer science or equivalent

·       5 – 12+ years of experience in a handson- technical role, ideally for a lead system integrator(s).

·      Hands-on experience in software design, development, testing and system integration

·       Strong knowledge of Object-Oriented Analysis and Design

·       Hands-on experience with Microsoft technologies, specifically: .NET Core, C#, ASP.NET MVC, Entity Framework, ADO.Net, Web API. Entity Framework Core, SQL Server, Mongo DB, JSON/XML, RESTful and SOAP-based web services, Angular, HTML, CSS, jQuery.

·       Excellent problem-solving skills

·       Ability to develop solution architecture designs, demos and present them to clients and other stakeholders

·       Ability to prioritize and plan complex work in a rapidly changing environment with result orientation to deliver organizational benefit

·       Strong conceptual and analytical skills with demonstrated outside-the-box problem-solving skills

 What you will do

Key Responsibilities includes:

·       Design, Architect and Build  .Net applications in Logistics/Insurance Domains 

·       Mentor Team members 

·       Prioritize and plan complex task and deliver with consistent updates without follow-ups

·       Work independently with less monitoring

·       Enable pre-sales to complete the proposal with right technical solutions and architecture 

·       Build Case studies of every project that you will execute and deliver

·       Actively Participate in organization wide initiatives in hiring new talents, marketing drives etc.

·       Collaborate with peer leaders and contribute to company’s growth

·       Participate in Learning & Development Initiatives (offsites) for leaders at Kanerika

·       Define performance and business goals for team members and review them on monthly basis

·       Review and Enforce HR processes for the team members 

Employee Benefits.

Kanerika offers an excellent performance-linked incentives to high performing individuals. As an Engineering manageryou will be working on company’s products, research & development and impacting revenues and scaling.

1. Culture:

·       Open Door Policy: Encourages open communication and accessibility to management.

·       Open Office Floor Plan: Fosters a collaborative and interactive work environment.

·       Flexible Working Hours: Allows employees to have flexibility in their work schedules.

·       Employee Referral Bonus: Rewards employees for referring qualified candidates.

·       Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

·       Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

·       Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

·       GMC and Term Insurance: Offers medical coverage and financial protection.

·       Health Insurance: Provides coverage for medical expenses.

·       Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

·       Company-sponsored family events: Creates opportunities for employees and their families to bond.

·       Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

·       Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

·       Company-sponsored outings: Organizes recreational activities for employees.

·       Gratuity: Provides a monetary benefit as a token of appreciation.

·       Provident Fund: Helps employees save for retirement.

·       Generous PTO: Offers more than the industry standard for paid time off.

·       Paid sick days: Allows employees to take paid time off when they are unwell.

·       Paid holidays: Gives employees paid time off for designated holidays.

·       Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

·       L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

·       Leadership Program with IIM – Shortlisted leaders to participate in leadership program with Indian Institute of Management.

·       Mentorship Program: Offers guidance and support from experienced professionals.

·       Job Training: Provides training to enhance job-related skills.

·       Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

·       Promote from Within: Encourages internal growth and advancement opportunities.

ADF Developer with top Conglomerates for Kochi location_ Air India

conducting F2F Interviews on 22nd April 2023

Experience - 2-12 years.

Location - Kochi only (work from the office only)

Notice period - 1 month only.

If you are interested, please share the following information at your earliest

·        Managing large amounts of outbound calls in a timely manner.

·        Identify customers' needs, clarify information, research every issue, and provide solutions.

·        Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.

·        Frequently attend training sessions to improve knowledge and performance level.

·        Meet personal/team qualitative and quantitative target