District Sales Manager

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

We are looking for an experienced Python Developer with 5–6 years of hands-on experience in designing, developing, and maintaining scalable backend applications and APIs. The ideal candidate should have strong expertise in Python, backend frameworks, databases, and cloud/deployment practices. The candidate should be capable of working in a fast-paced environment and collaborating with cross-functional teams to deliver high-quality software solutions.

Key Responsibilities

• Design, develop, test, and maintain robust and scalable Python-based applications.
• Build and integrate RESTful APIs and backend services.
• Work on server-side logic, database integration, and performance optimization.
• Collaborate with frontend developers, QA teams, DevOps, and product teams for end-to-end delivery.
• Write reusable, testable, and efficient code following best practices.
• Debug, troubleshoot, and resolve production issues.
• Participate in code reviews, technical design discussions, and architecture planning.
• Optimize applications for maximum speed, scalability, and reliability.
• Implement security and data protection measures.
• Work with CI/CD pipelines and deployment processes.

Required Skills

• Strong experience in Python development with 5–6 years of relevant experience.
• Hands-on experience with Python frameworks such as:
• Django
• Flask
• FastAPI
• Strong understanding of OOPs, Data Structures, and Algorithms.
• Experience in building and consuming REST APIs.
• Good knowledge of SQL and relational databases like:
• MySQL
• PostgreSQL
• Experience with NoSQL databases like:
• MongoDB
• Redis (preferred)
• Knowledge of ORM frameworks such as SQLAlchemy or Django ORM.
• Familiarity with Git/GitHub/GitLab version control.
• Understanding of unit testing, debugging, and code quality practices.
• Experience in working with Linux/Unix environments.
• Knowledge of Docker, containerization, and deployment concepts.
• Exposure to cloud platforms like AWS / Azure / GCP is preferred.

Preferred / Good to Have Skills

• Experience in microservices architecture.
• Knowledge of Celery, asynchronous processing, and message queues like:
• RabbitMQ
• Kafka
• Familiarity with CI/CD pipelines.
• Experience in writing clean architecture and scalable backend systems.
• Exposure to DevOps practices is a plus.
• Experience in Agile/Scrum methodology. 

What you will be doing

• Build and ship features in our Node.js (and now migrating to TypeScript) codebase that directly impact user experience and help move the top and bottom line of the business.
• Collaborate closely with our product, design and data team to build innovative features to deliver a world class product to our customers. At STAGE, product managers don’t “tell” what to build. In fact, we all collaborate on how to solve a problem for our customers and the business. Engineering plays a big part in it.
• Design scalable platforms that empower our product and marketing teams to rapidly experiment.
• Own the quality of our products by writing automated tests, reviewing code, making systems observable and resilient to failures.
• Drive code quality and pay down architectural debt by continuous analysis of our codebases and systems, and continuous refactoring.
• Architect our systems for faster iterations, releasability, scalability and high availability using practices like Domain Driven Design, Event Driven Architecture, Cloud Native Architecture and Observability.
• Set the engineering culture with the rest of the team by defining how we should work as a team, set standards for quality, and improve the speed of engineering execution.

The role could be ideal for you if you

• Experience of 4-6 years of working in backend engineering with at least 2 years of production experience in TypeScript, Express.js (or another popular framework like Nest.js) and MongoDB (or any popular database like MySQL, PostgreSQL, DynamoDB, etc.).
• Well versed with one or more architectures and design patterns such as MVC, Domain Driven Design, CQRS, Event Driven Architecture, Cloud Native Architecture, etc.
• Experienced in writing automated tests (especially integration tests) and Continuous Integration. At STAGE, engineers own quality and hence, writing automated tests is crucial to the role.
• Experience with managing production infrastructure using technologies like public cloud providers (AWS, GCP, Azure, etc.). Bonus: if you have experience in using Kubernetes.
• Experience in observability techniques like code instrumentation for metrics, tracing and logging.
• Care deeply about code quality, code reviews, software architecture (think about Object Oriented Programming, Clean Code, etc.), scalability and reliability. Bonus: if you have experience in this from your past roles.
• Understand the importance of shipping fast in a startup environment and constantly try to find ingenious ways to achieve the same.
• Collaborate well with everyone on the team. We communicate a lot and don’t hesitate to get quick feedback from other members on the team sooner than later.
• Can take ownership of goals and deliver them with high accountability.

Roles and Responsibilities of a Customer Support Executive (BPO/KPO):

 To escalate the queries of the customer via Chats and Calls. Resolve the Customer issue for

International Customer

 To provide the best resolution to the customers. Maintain the better relationship with the

customers.

 Meet the customers’ requirements and provide them satisfaction with the best resolution of

their queries

Key Skills:

 The candidates with excellent spoken English, good communication skills.

Job Summary: 

We are looking for a talented Full Stack Developer with experience in C# (ASP.NET Core Web API), React, and SQL Server. The successful candidate will be responsible for designing, developing, and maintaining robust web applications and APIs, ensuring seamless integration between the front-end and back-end systems. 

Key Responsibilities: 

Full Stack Development: Design, develop, and maintain web applications using C#, ASP.NET Core Web API, and React. 

API Development: Create and maintain RESTful APIs to support front-end applications and integrations. 

Database Management: Design, optimize, and manage SQL Server databases, including writing complex queries, stored procedures, and indexing. 

Front-End Development: Implement user interfaces using React, ensuring a smooth and responsive user experience. 

Code Quality: Write clean, scalable, and well-documented code following best practices in software development. 

Collaboration: Work closely with cross-functional teams, including UI/UX designers, back-end developers, and DevOps, to deliver high-quality software solutions. 

Testing & Debugging: Conduct unit testing, integration testing, and debugging to ensure the quality and reliability of applications. 

Continuous Improvement: Stay updated on the latest industry trends and technologies and integrate them into development processes where applicable. 

Required Qualifications: 

Experience: Proven experience as a Full Stack Developer with a strong focus on C#, ASP.NET Core Web API, React, and SQL Server. 

Technical Skills: 

Proficient in C# and ASP.NET Core Web API development. 

Strong experience with React and related front-end technologies (JavaScript, HTML, CSS). 

Expertise in SQL Server, including database design, query optimization, and performance tuning. 

Familiarity with version control systems like Git. 

Understanding of RESTful architecture and Web API design. 

Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues. 

Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders. 

Team Collaboration: Ability to work effectively in a team environment, collaborating with cross-functional teams to achieve project goals. 

Preferred Qualifications: 

Experience with ASP.NET Core MVC or Blazor. 

Knowledge of cloud platforms such as Azure or AWS. 

Experience with Agile/Scrum development methodologies. 

Education: 

Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)

Job Description: Product Manager for GenAI Applications on Data Products About the Company: We are a forward-thinking technology company specializing in creating innovative data products and AI applications. Our mission is to harness the power of data and AI to drive business growth and efficiency. We are seeking a dynamic and experienced Product Manager to join our team and lead the development of cutting-edge GenAI applications. Role Overview: As a Product Manager for GenAI Applications, you will be responsible for conceptualizing, developing, and managing AI-driven products that leverage our data platforms. You will work closely with cross-functional teams, including engineering, data science, marketing, and sales, to ensure the successful delivery of high-impact AI solutions. Your understanding of business user needs and ability to translate them into effective AI applications will be crucial. Key Responsibilities: - Lead the end-to-end product lifecycle from ideation to launch for GenAI applications. - Collaborate with engineering and data science teams to design, develop, and deploy AI solutions. - Conduct market research and gather user feedback to identify opportunities for new product features and improvements. - Develop detailed product requirements, roadmaps, and user stories to guide development efforts. - Work with business stakeholders to understand their needs and ensure the AI applications meet their requirements. - Drive the product vision and strategy, aligning it with company goals and market demands. - Monitor and analyze product performance, leveraging data to make informed decisions and optimizations. - Coordinate with marketing and sales teams to create go-to-market strategies and support product launches. - Foster a culture of innovation and continuous improvement within the product development team. Qualifications: - Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. - 3-5 years of experience in product management, specifically in building AI applications. - Proven track record of developing and launching AI-driven products from scratch. - Experience working with data application layers and understanding data architecture. - Strong understanding of the psyche of business users and the ability to translate their needs into technical solutions. - Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. - Strong analytical and problem-solving skills, with a data-driven approach to decision making. - Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. - Passion for AI and a deep understanding of the latest trends and technologies in the field. Benefits: - Competitive salary and benefits package. - Opportunity to work on cutting-edge AI technologies and products. - Collaborative and innovative work environment. - Professional development opportunities and career growth. If you are a passionate Product Manager with a strong background in AI and data products, and you are excited about building transformative AI applications, we would love to hear from you. Apply now to join our dynamic team and make an impact in the world of AI and data.

Pepper (http://www.pepper.org.in/">www.peppercontent.in) is building India’s largest content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories, 40+ content verticals, and 40+ global languages. Over the past 3 years, we’ve worked with brands like Adobe, upGrad, Swiggy, Dunzo, BusinessWorld, Digit,  Shiksha.com, Rapido, BookMyShow, UrbanClap, Yatra, Bewakoof, YourStory, Bharat Matrimony, and 300+ other brands. We have over 30,000+ writers and graphic designers who have applied to Pepper so far, who form part of the ‘Pepper Cloud’.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators and at the same time, scale up our existing services. 

Job Responsibilities:

• Oversight of recruitment delivery and operations. Partner closely with the business teams to ensure
• Sourcing and hiring strategies are aligned with People’s strategies.
• Use industry knowledge and experience to identify and attract the best talent in technical or business
• baseline.
• Determining current hiring needs and producing forecasts
• Develop a sustainable talent acquisition and hiring plans and strategies
• Create, organize, and implement new and enhanced recruiting and selection processes/tools to drive efficiency and improve the quality of hires
• Develop and oversee innovative sourcing strategies to attract talent from non-traditional and/or diverse talent pools
• Actively leverage a network/user group base to promote the brand and tap into potential talent.
• Plan procedures for improving the candidate experience
• Suggest measures for improving employee retention

The ideal candidate must -

• At least 4+ years of experience in Talent Acquisition or similar TA role - Experience in Tech hiring is a big plus.
• Experience in hiring for Start-ups is a must.
• In-depth knowledge of full-cycle recruiting and sourcing.
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools
• Have excellent verbal, written communication, and presentation skills.
•  Have a willingness to be flexible: Works beyond what is described in the job description.