Field Sales Executive

Job Description:

We are looking for a Customer Support Executive with at least 1 year of experience in an International Voice Process. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently.

Key Responsibilities:

• Handle inbound/outbound customer calls.
• Resolve customer queries professionally and within SLA.
• Maintain accurate records of customer interactions.
• Ensure high customer satisfaction and service quality.

Requirements:

• Minimum 1 year of experience in an International Customer Support/Voice Process.
• Excellent verbal and written English communication skills.
• Graduate preferred.
• Willing to work in rotational/night shifts.
• Immediate joiners preferred.

REQUIREMENTS:

• Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
• Strong ability to independently generate leads through various platforms and tools.
• Proven track record in nurturing leads and closing deals.
• Bachelor’s degree in business, Marketing, or a related field.
• Exceptional communication and interpersonal skills.
• Target-driven with excellent negotiation and problem-solving abilities.
• Familiarity with CRM tools and outbound sales strategies.
• Knowledge of AI, Machine Learning, or emerging technologies is a plus.
• Open to working onsite in Bangalore.

KEY RESPONSIBILITIES:

Outbound Lead Generation & Prospecting:

• Identify and qualify high-potential leads through cold calling, email outreach, and networking.
• Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
• Develop creative and personalized outreach strategies to engage prospects.

Client Engagement & Relationship Building:

• Initiate contact with prospective clients to understand their needs and present tailored solutions.
• Build long-term relationships with clients through consistent follow-ups and support.
• Conduct product demonstrations to showcase the value of Orai's AI solutions.

Sales Pitching & Deal Closure:

• Develop persuasive sales pitches and proposals for outbound prospects.
• Address objections and negotiate contracts, pricing, and terms to secure deals.
• Drive the sales process from initial outreach to closing the deal.

Pipeline Management & Target Achievement:

• Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.

·      Consistently achieve or exceed monthly sales quotas and KPIs.

·      Strong skills in addressing objections, negotiating contracts, and finalizing deals.

Market Research & Sales Insights:

• Stay informed on industry trends, competitor strategies, and market conditions.
• Use insights to refine outbound sales strategies and identify new opportunities.

·      Understanding of AI, Machine Learning, SaaS, or emerging technologies.

·      Hands-on experience with CRM tools for managing and analyzing sales activities.

Reporting & Analytics:

• Keep accurate records of all sales activities and interactions in the CRM.
• Prepare and share regular sales performance reports with the team.

Responsibilities:

• Develop and deploy services to improve the availability, ease of use/management, and visibility of 6sense systems
• Architecting, building, and scaling out our services and infrastructure
• Learning and adopting technologies that may aide in solving our challenges
• Own our systems like our Hadoop and Presto clusters, front/back-end services, build configurations, infrastructure components, deployment of services into our infrastructure, and everything in between
• Write/review/debug production code, develop documentation and capacity plans, and debug live production problems
• Contributing back to open-source projects if we need to add or patch functionality
• Support the overall Software Engineering team to resolve any issues they encounter

Minimum Qualifications:

• 5+ years in a Software Engineering role or equivalent experience
• 1+ years of experience with Linux/Unix system administration and networking fundamentals
• Strong skills in reading code as well as writing clean, maintainable, and scalable code
• Good knowledge of Python and Java
• Experience designing, building, and maintaining scalable services and/or service-oriented architecture
• Experience with high-availability

Bonus Requirements:

• Experience with modern configuration management tools (e.g. Ansible, Chef, Puppet) and idempotency
• Exposure to modern build systems such as Bazel, Buck, or Pants
• Knowledge of the Hadoop ecosystem (e.g. Hadoop, Hive, Presto) including deployment, scaling,
• and maintenance
• Knowledge of standard security practices
• 1+ years of experience working with Kubernetes, Docker
• Good knowledge of Javascript