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● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
Role - Social Media Executive
About Company :-
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Job description :-
1. Plan, monitor & execute social media activities on channels like Facebook, Instagram, Linkedin, Twitter, etc.
2. Run ads on Facebook, Instagram, Google, and other similar channels.
3. Be actively involved in SEO efforts (keyword, image optimisation etc.)
4. Website content management
5. Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics etc.)
6. Coordinate and work with any external stakeholders like marketing agency, content writers, etc.
7. Provide creative ideas for content marketing.
Minimum experience - 2 years
Role Type: Full Time
Job Location: Noida/Hybrid
About Purplebox:
Purplebox is an engineering focussed staffing company which helps some of the best software
startups and product companies to hire and scale up.The founders come with more than a decade of
expertise in building software engineering teams for organisations in various domains such as
Enterprise, SaaS, eCommerce, and HFT in India, UK and US regions.
Responsibilities
The BDE would be reaching out to top software focussed startups and big public companies who are
aggressively hiring and then will attempt to convert those companies into clients.
Requirements
-Should have a dynamic attitude and must be ready to take on the challenges daily
-Should have Sales attitude
-Should have great communication skills (English and Hindi)
-Should be willing to travel
-Proficient in Google Sheets/Microsoft Excel
Qualifications
MBA with Sales/Marketing as Major
Perks:
-Decent Salary after the traineeship and opportunity to work with founders directly
-Client Site Travel perks and reimbursements related to food.
What does this role hold for you…??
- Help define Technical Roadmap and own the entire product delivery end to end
- Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies.
- Improve, optimize and identify opportunities for efficient software development processes
- Hire, Develop and Retain a strong team of engineers.
- Keep abreast of the changes in the industry and champion new technologies and development processes within the team
- Thinking backward from a customer POV and relentlessly pursuing the customer's cause in tech and product decisions
Apply if you have…
- Graduation/Post Graduation degree in Computer Science (IITs, IIITs and NITs preferred)
- 7-10 years of strong experience in JAVA(Spring/Hibernate/JPA/REST), JavaScript,
- NodeJS with good exposure to MySQL
- Experience with AWS, Microservices, Caching, Performance Optimization, Nginx, Solr, Redis, Redshift
- Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment
- 2+ years of leading and managing a team consisting of the backend, frontend and QA.
- Hands-on writing and reviewing code
- Exceptional design and architectural skills.
- Strong communication skills.
- High motivation to work in a fast-paced, dynamic, collaborative team environment
Know more about us…
Know more about us and our team, visit http://www.housing.com/">www.housing.comhttp://www.housing.com/">, http://www.proptiger.com/aboutus">www.proptiger.com & http://www.makaan.com/">www.makaan.com
Locofast Online Services Private Limited operates under the brand name - Locofast- & today is one of the fastest growing B2B companies in the textiles B2B space. The company connects textile manufacturers (mills,
manufacturers) to customers (brands, buying houses) both in India & internationally. It integrates technology to the core transaction flow & delivers industry best pricing & turnaround time for textile products. The century old textile industry has been untouched by any disruption leave alone technological disruption. At Locofast, we are driven to do exactly that & today have an opportunity to create a very large impact in an extremely large industry.
Founders & Investors:
The company in a short span of time (little over two years) has raised two rounds of funding, most recently one large round of Series B financing (to be announced soon). The company is backed by some of the most marquee investors that have backed landmark companies such as Myntra.com, Firstcry.com, Lenskart.com, Cult.fit, Bounce, Gomechanic & others.
The company is founded by second time entrepreneurs who have demonstrated the ability to build and scale businesses in the past. The profile of the founder can be seen here - www.linkedin.com/in/wadhwadeepak.
Deepak was previously the founder of WeAreHolidays, a B2C platform for travelers. The founders come with deep expertise in building & scaling marketplaces.
We are looking for someone who can:
- Develop and implement product strategies consistent with company vision
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Work with senior management to create product plans and roadmaps
- Lead product managers and coordinate cross-functional teams
- Produce and review product requirements documents (PRD) and wireframes
- Ensure products and releases are launched correctly and on schedule
- Make creative recommendations to expand product base and vision
- Suggest ways to track product use and impact on end users
An ideal candidate will have :
- 2-4 years of work experience as a product manager, preferably in a start-up
- Proven experience as a Product Manager or similar role
- Experience in product lifecycle management
- Familiarity with Agile framework
- Excellent problem solving skills
- The ability to own end-to-end responsibility
- A "Will Do" attitude
We have :
- A team of aces, from top-tier schools and start-ups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture
We offer :
- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs
If this is something that interests you, let's talk.
- B.E/B.Tech or any relevant Masters degree from reputed college
- 2 to 4 years of experience with Java / J2EE application development stack
- Experience with: Spring framework(Core, JPA, Security, Boot), Hibernate, Secure APIs using JWT/OAUTH
- Good understanding of OOPS concepts
- Proficient understanding of code quality standards
- Solid experience in design, coding, unit testing and debugging
Good to have: Optional
- Working experience with microservices, sonar, docker, K8s, jenkins
- Knowledge of AWS cloud
Job Description:
- As part of the core leadership team, you will spearhead sales acquisition and operations initiatives for the organization with respect to apartment societies.
- Leading a team in the large sales function of NoBrokerHood by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus and leading the company to exponential growth.
- Manage a team of BD Managers, Operations team and responsible for overall performance of the team and city
- Will be responsible for strategic partnerships with Builders, Facility Management Companies etc.
- Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to efficiently grow the business.
- Utilizing high level of work independence and autonomy of decisions to enable team for 100X growth
- Identifying, experimenting and executing innovative ideas for expansion
Desired Skills:
- Proven field sales experience (B2B or B2C)
- Team management skills to manage a field sales team
- Total Experience of 3 to 5 years with team management experience of minimum 1 year
What we have to offer-
- Working directly with leadership team; having high level of work independence, autonomy and empowerment to lead company-wide changes
- Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey of changing the real estate world
- Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.
- Expecting a minimum of 2-4 years of relevant experience
- You will be managing a team of 3 currently
- Take up the ownership of developing and managing one of the largest and richest food (recipe, menu, and CPG) databases
- Interactions with cross-functional teams (Business, Food Science, Product, and Tech) on a regular basis to pan the future of client and internal food data management
- Should have a natural flair for playing with numbers and data and have a keen eye for detail and quality
- Will spearhead the Ops team in achieving the targets while maintaining a staunch attentiveness to Coverage, Completeness, and Quality of the data
- Shall program and manage projects while identifying opportunities to optimize costs and processes.
- Good business acumen, in creating logic & process flows, quick and smart decision-making skills are expected
- Will also be responsible for the recruitment, induction and training new members as well
- Setting competitive team targets. Guide and support the team members to go the extra mile and achieve set targets
Added Advantages :
- Experience in a Food Sector / Insights company
- Has a passion for exploring different cuisines
- Understands industry-related jargons and has a natural flair towards learning more about anything related to food
- 1+ years of experience with Android
- Basic understanding of Kotlin
- Experience with Android Architecture Components Like ViewModel, LiveData, Data BInding, Navigation etc.
- Experience with frameworks like OkHttp, Retrofit, androidx, moshi, picasso, among others.
- Experience with design patterns and industry trends
- Understanding that great code is also maintainable code.