Fashion Assistant

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

iOS Developer:

1+ years of experience in iOS mobile application development

• Proficient with Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, Core Location etc
• Experience in Design patterns such as POP, MVVM, CleanSwift, Facade
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Familiarity with cloud message APIs and push notifications
• Understanding of Apple's design principles and interface guidelines
• Ensure the performance, quality, and responsiveness of applications
• Experience with offline storage, threading, and performance tuning
• Understanding of the full mobile development life cycle
• Understanding of Git

Job responsibilities for a Business Development Executive (BDE) with 0-1 year experience, focusing on skills such as communication, bidding experience, Upwork and LinkedIn knowledge, marketing strategy, marketing search, international business knowledge, and international market expertise, might include:

1. Market Research and Analysis:

• Conduct research on international markets to identify potential opportunities for business expansion.
• Analyze market trends, competitor strategies, and customer preferences to inform business development strategies.

1. Bidding and Proposal Writing:

• Prepare and submit bids on platforms like Upwork, focusing on international clients.
• Craft persuasive proposals outlining services, pricing, and timelines to win projects.
• Engage in negotiations with clients to secure favorable terms and agreements.

1. Client Communication and Relationship Building:

• Communicate effectively with clients through various channels such as email, phone calls, and video conferences.
• Build and maintain strong relationships with clients to foster long-term partnerships.
• Address client inquiries, concerns, and feedback promptly and professionally.

1. Marketing Strategy Development:

• Collaborate with the marketing team to develop and implement effective marketing strategies targeting international markets.
• Utilize LinkedIn and other platforms to promote services, build brand awareness, and generate leads.
• Monitor the performance of marketing campaigns and make recommendations for optimization.

1. International Business Expansion:

• Assist in the development of strategies for expanding the company's international presence.
• Identify potential business partners, distributors, or collaborators in target markets.
• Coordinate with internal teams to ensure compliance with international regulations and standards.

1. Documentation and Reporting:

• Maintain accurate records of client interactions, proposals, and contracts.
• Prepare regular reports on business development activities, including lead generation, conversion rates, and revenue projections.
• Provide insights and recommendations based on data analysis to improve business development strategies.

1. Continuous Learning and Skill Development:

• Stay updated on industry trends, market dynamics, and emerging technologies related to international business development.
• Participate in training programs and workshops to enhance skills in areas such as communication, negotiation, and marketing.

1. Team Collaboration:

• Collaborate with cross-functional teams including sales, marketing, and operations to ensure alignment of business development activities with overall company objectives.
• Support team members in achieving their goals and contribute to a positive and collaborative work environment.

Company Overview:

Replicant Systems is a dynamic startup focused on developing capabilities in hardware design solutions. We are dedicated to creating innovative products that push the boundaries of technology and enhance user experiences for clients in consumer electronics, power and aerospace & defence industries. 

Replicant Systems is founded by experienced entrepreneurs-turned-angel investors who operate their own family office for investments in Hyderabad, called Sunn91 Ventures.

Position Summary:

We are seeking a passionate and motivated Hardware Design Intern to join our team. This internship offers a unique opportunity to see the inner workings of a startup from the ground-up and gain hands-on experience in hardware design and business development.

Location: Hyderabad, on-site

Key Responsibilities:

- Contribute to market research, product ideation, prototyping, and testing

- Participate in brainstorming sessions and contribute innovative ideas to enhance product designs.

- Attend client meetings and gain invaluable insight interacting with CXO suite executives and upper management

- Assist in the design and development of hardware components and systems.

- Assist in the creation and review of schematics, PCB layouts, and technical documentation

- Support in the selection and evaluation of components and materials for hardware projects

Qualifications:

- Currently pursuing a degree in electronics and communications engineering (ECE), mechanical engineering or related field

- Strong understanding of basic electronics principles and circuit design fundamentals

- Proficiency in CAD tools such as AutoCad, Altium Designer, Eagle, or KiCad is preferred

- Familiarity with microcontroller programming and embedded systems is a plus

- Excellent problem-solving skills and attention to detail.

- Ability to work effectively in a team environment and adapt to changing project requirements.

- Excellent communication skills and ability to articulate ideas clearly.

Benefits:

- Gain valuable hands-on experience in hardware design within a startup environment

- Work closely with the founders who are dedicated to your professional growth

- Opportunity to contribute to real-world projects and see your ideas come to life

Duration:

This is a 3-month internship position with the potential for extension based on performance and mutual agreement.

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

·         Professional experience as UI/UX Designer, preferably who has worked in healthcare EMR and in designing mobile applications

·         Strong portfolio demonstrating effective and attractive designs

·         Mastery of standard design tools (Adobe XD, Photoshop, Illustrator, etc.)

·         Excellent knowledge of emerging UX and visual design trends

·         Experience in conducting users interviews and usability testing

·         Understanding of user centered and responsive design

·         Ability to clearly and effectively communicate design processes, ideas, and solutions

·         Be open to receiving feedback and constructive criticism

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ people.

Qualification and Education Requirements:

 Education- Graduation/HSC qualified.

 Excellent verbal and written communication skills.

 Good Interpersonal skills, numerical and analytical ability.

 Decision making skills.

 Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

 Proficient in MS-Office (Excel, Word).

 Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

 Comfortable with working 6 days a week and the week off will be on weekday.

Employee Value Proposition:

 Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

 Employees get free lunch and snacks.

 Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

 Monthly reward and recognition to outstanding performers.

 Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

 Regular team parties and Annual Day outing for all employees.

Role and Responsibility – Customer Service Executive

 Inbound calling for customer service.

 Identify and assess customers’ needs to achieve satisfaction.

 Build sustainable relationships and trust with customer accounts through open and interactive communication.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Keep records of customer interactions, process customer accounts.

 Follow communication procedures, guidelines and policies.

 Take the extra mile to engage customers.