Event Conceptualiser & Content Head

Strong Lead generation & Qualification Profile with B2B SaaS Experience

Mandatory (Experience 1): 6 months of experience in generating new leads and prospecting them for B2B SaaS products (can consider Internship experience as well)

Mandatory (Experience 2): Must have experience of lead generation using channels like email, cold calling, Linkedin etc

Mandatory (Experience 3): Must have experience of prospecting/qualify leads by enriching data using tools like Apollo, ZoomInfo, Tracxn, Clay, Sales Navigator etc

Mandatory (Core Skills): Experience using CRM tools like HubSpot, Salesforce, Zoho CRM, Lead squared etc

Mandatory (Company): Early Stage B2B SaaS Companies (ed tech will also work)

Mandatory (Education): Must have graduated in 2019 or later

Mandatory (Age): Must not be older than 29 years.

We are seeking a skilled and proactive Remote Printer Support Technician to join our U.S. support operations. You will assist our customers across the United States by diagnosing and resolving printer-related issues (HP, Canon, Epson, etc.) via remote tools and coordinating field service as needed.

This is a full-time position based in India, and you'll be working during U.S. time zones (EST/PST shifts). Ideal for someone with previous BPO, helpdesk, or remote support experience.

Key Responsibilities:

• Handle incoming support tickets and resolve issues with HP, Canon, Epson printers.
• Troubleshoot common printer issues such as connectivity problems, print quality, firmware errors, and hardware alerts.
• Use remote desktop tools to assist customers.
• Guide clients through setup, driver installation, and network printing configuration.
• Document issue resolution steps in helpdesk systems (Zoho Desk/Freshdesk).
• Escalate hardware failures to our on-site U.S. field technician partners.
• Maintain high first-time resolution and customer satisfaction scores.
• Stay up to date with printer firmware, driver updates, and error codes.

Strong knowledge of HP, Canon, Epson printers (LaserJet, Inkjet).

Experience in remote tech support/helpdesk (1–3 years preferred).

Comfortable working during U.S. night shifts.

Strong verbal and written English communication skills.

Familiarity with ticketing tools (Zoho, Zendesk, Freshdesk).

Experience with remote troubleshooting tools

Basic knowledge of Windows OS & iOS, drivers, printer configuration.

Self-motivated, proactive, and reliable in meeting SLAs.

A+ or N+ certification or similar IT support credentials.

Previous experience in international (U.S.) support processes.

Familiarity with networking (IP printing, router setups).

Work directly with a U.S.-based team

Be part of a growing tech services company with global clients

Opportunities to grow into IT support, team lead, or product operations roles

This role will be responsible for building, reviewing, deploying and maintaining the software solutions.

Meeting with the development team to discuss user interface ideas and applications.

(https://www.chatwoot.com/) and other omnichannel tools.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Proven work experience as a Ruby on Rails developer

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

Experience with user interface design.

Experience with browser-based debugging and performance testing software.

Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
• Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
• In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
• Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
• Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
• Carrying out customization changes as and when required.
• Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
• Interacting with technical/ cross-functional consultants for successful resolution of an issue.
• Risk assessment of the changes.
• Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
• Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
• Conducting End User training concerning SAP HR as & when required
• Amendment AD Hoc Fields for reporting purposes.
• Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
• Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
• Configuring complex Work Schedule Rule Request
• Worked on 3 end to end SAP implementation
• Worked on support and rollout experience in the HCM PA / OM module
• Having a Good understanding of the SAP HCM business process
• Customizing SAP application as per client requirement.
• Experience in writing complex Time & Payroll PCR’s
• Issues related to Indian Payroll and time management.
• Written PCR on various scenarios in Time Management & Indian Payroll
• Helping to maximise the use of SAP within the business.
• Defining potential improvements to processes and systems that can lead to enhancements.
• Defining security profiles.
• Assisting in the project management of IT HR application projects.
• Implementing Payroll solutions.
• UAT and Regression testing- completion and script writing.
• Advising colleagues on SAP HR/PY matters.
• Providing business consultancy within the HR business Process sector.
• Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
• Responsible for the investigation and resolution of problems on a day-to-day basis.

Experience & Skill:

• Years of Experience: 5 – 8 in SAP HCM
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Should have experience of client-facing roles
• Should have excellent communication skills

What is the role?

We are looking for a storyteller who can profoundly understand the user and can translate our product details as per the user's needs. You like working with data and insights and making decisions based on it. You should be able to lead multiple stakeholder roles efficiently for international markets with a passion for technology. An eager candidate to make an impact and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

Key Responsibilities

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define our GTM and partner with the rest of the team to execute the GTM. It will include work like demand generation, and creating sales playbooks, sales enablement content, and marketing assets.
• Work closely with a range of cross-functional teams - product, partner managers, marketing, and sales to craft thoughtful go-to-market strategies and drive growth initiatives.
• Understand and analyze the competitive landscape to define our own marketing strategy.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 3+ years of relevant work experience that can span marketing, product marketing or product management.
• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands-on experience in Google Analytics, Google AdWords, CRM, and analytical tools.

Who will you work with?

You will be working closely with the Digital Marketing, Sales, Product, and Customer Success teams.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We assure you that we will attempt to maintain a reasonable timeframe for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

At BigRadar we automated consumer interactions using Chatbots. You'll be working in the backend to create services to make it happens. Obviously, we're looking for self-driven individuals who're proud of their code and do care about no more spaces.

Requirements:

• At least 3 years experience.
• Writing HTML, CSS, and JavaScript.
• Expertise in front end framework like Angular (preferred) or React.
• Expertise in back-end programming language JavaScript, TypeScript, NodeJs.
• Working with RDBMS such as Postgres or MySQL.
• Experience implementing testing platforms and unit tests.
• Proficiency with Git.
• Appreciation for clean and well-documented code.
• Understanding of microservices and distributed systems.
• Experience working with AWS infrastructure.
• Docker or Kubernetes.
• Message queues such as Kafka.
• CI/ CD tools such as Jenkins.

BigRadar is an early-stage SaaS company which delivers great customer satisfaction. Our monthly Monthly revenue rate is increasing rapidly which create great career opportunities for people working with us.

Since, our primary customer base in London, UK. We will soon launch our office there!