Event Conceptualiser & Content Head

Who are we?

Kriyadocs is a leading document workflow platform focused on the publishing industry. At Kriyadocs®, we have partnered with prestigious publishing houses across the world for over 18 years and delivered world-class, publication-ready digital & print content by applying cutting-edge technology, streamlined processes, and extensive domain expertise. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption in order to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers, and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

• Deliver Excellence - Deliver Delight
• Stay Curious - Stay Driven
• Dream Big - Rise Together

You could also be a Kriyator, if you are

• Fearless in taking on challenges
• Focused in learning, demonstrating new skills and working towards successful outcomes
• Fanatical in taking pride and responsibility in all your work 

Job Description

We are looking for a Software engineer to join our cutting-edge development team as it grows. We want someone who is comfortable asking “why?” The ideal candidate is a divergent thinker who understands industry best practices and has experience with multiple coding languages. They are a team player possessing strong analytical as well as technical skills, and are able to communicate the logic behind technical decisions to non-tech stakeholders. They must be comfortable working in an agile environment and have the ability to “take the wheel” when necessary. They will work with multiple technologies and develop a keen sense of evaluating and using the appropriate technology to derive the best solution.

What you will do?

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write and test code to ensure compatibility and stability: refine and rewrite as necessary
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Follow the spec and its requirement and develop the features/project
• Providing written knowledge transfer material as documents

Requirements

Must have

• 1+ years experience coding in nodejs programming language 
• Solid understanding of data structures and algorithms, Collections, good design principles like SOLID 
• Problem solving & analytical aptitude 
• Excellent verbal and written communication skills 
• Experience in source code control with GIT/SVN
• Should be flexible to work on a variety of programming languages like NodeJS, React, etc. and on XML technologies like XSLT, XML Pipelines, etc

Good to have

• Experience working in the Node JS stack 
• Unit testing and automation frameworks 
• Experience working in a public cloud environment (AWS preferred) 
• Working with distributed microservice architectures 
• Agile product development life cycle

Eligibility Criteria 

• Bachelor's or Master's degree in Computer science or related fields from a reputed institution
• Any internship experience is a plus
• Experience : 1-4 years 
• Location : Chennai. Work from office (Mon to Fri)

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience

• Smooth onboarding of fellows post recruitment
• Understanding the pre-existing technical and other skills as well as improvement needs in each area throughout training and deployment
• Weekly monitoring of progress as well as key strength and improvement area of each fellow
• Planning remediation in consultation with training head and trainers, weekly/ daily check ins and query resolution to sustain high level of motivation
• Monitoring and taking steps towards maintaining high performance standards post deployment
• Implementing upskilling learning and development initiatives based on individual fellow requirement and ensuring consistent appraisal and manager satisfaction
• Continuously monitoring and improving the Fellows’ performance during training and on-site, as well as analyzing client feedback, upskilling needs, retention and billability

Desired Candidate Profile

• Minimum 10+ years’ experience in managing technical talent in either talent management or technical manager roles
• Training experience desirable
• Awareness of job role skill and capability requirement for data engineer or similar technical job role
• Experience in performance management and employment relations
• Strong coaching and mentoring capabilities
• High data-driven and process oriented mindset
• Strong interpersonal and communication skills
• Excellent relationship building skills
• Ability to influence and persuade and manage difficult conversations
• High levels of confidentiality

• Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.

• Experience of 3 to 5 years developing using MEAN Stack

• Strong development experience using Node.JS, Express, Angularjs and Mongodb

• Experience in UX, CSS, LESS/SASS, Git, Gulp

• Agile development background is required

• Test Driven Development experience

• Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker