React.js
Vue.js
AngularJS (1.x)
Python
NodeJS (Node.js)
Go Programming (Golang)
JavaAbout the Role
Pendo is looking for a Senior Engineering Manager to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.
In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.
If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.
What You'll Do
Team Leadership & Hiring
- Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
- Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
- Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
- Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.
Delivery & Execution
- Maintain a high bar for velocity, predictability, and quality.
- Own team execution against product and engineering goals.
- Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
- Identify and remove blockers, manage risks, and ensure strong planning and prioritization.
Technical Leadership
- Guide technical direction in partnership with senior engineers and tech leads.
- Shape architecture that drives delivery speed while preserving quality, reliability, and adaptability.
Cross-Functional Collaboration
- Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
- Align team priorities with broader organizational goals and strategy.
Operational Excellence
- Drive improvements in system reliability, performance, and scalability.
- Establish strong practices around monitoring, incident response, and continuous improvement.
What We're Looking For
- 8+ years of experience in software engineering.
- 3+ years of experience managing and growing engineering teams.
- Proven track record of hiring and building high-performing teams.
- Experience delivering complex, cross-functional initiatives in a product-driven environment.
- Strong technical foundation in backend, distributed systems, or full-stack development.
- Proven ability to lead teams through ambiguity and change while maintaining execution.
- Actively uses AI tools in day-to-day work and helps drive adoption across teams.
- Strong communication, organizational, and stakeholder management skills.
Nice to Have
- Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
- Experience managing teams across both frontend and backend domains.
- Familiarity with modern cloud environments and scalable architectures.
- Experience working in distributed teams across multiple time zones.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Pendo
About
About Pendo
Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.
Pendo – Key Highlights
- Founded in 2013, headquartered in Raleigh, North Carolina
- Serves 14,000+ companies globally
- Processes 20B+ daily events and supports 1B+ users
- 850+ employees across global offices
- Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures
Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.
Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.
At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.
About Chisel
Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.
🏆 Milestones
- Founded in the early 2020s as a next-gen product management platform
- Built one of the early AI-native PM agents for automating product workflows
- Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
- Achieved strong product recognition across PM tooling ecosystems
- Acquired by Pendo (2026) to accelerate AI innovation in product experience
Candid answers by the company
Pendo is a product experience platform that helps companies understand how users interact with their software and improve those experiences through analytics, in-app guidance, and feedback tools.
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