Business Development Manager

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Job Responsibilities:

• Design, develop, test, and maintain high-performance web applications and backend services using Python.
• Build scalable, secure, and reliable backend systems and APIs.
• Optimize and debug existing codebases to enhance performance and maintainability.
• Collaborate closely with cross-functional teams to gather requirements and deliver high-quality solutions.
• Mentor junior developers, conduct code reviews, and uphold best coding practices.
• Write clear, comprehensive technical documentation for internal and external use.
• Stay current with emerging technologies, tools, and industry trends to continually improve development processes.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of hands-on experience in Python development.
• Strong expertise Flask.
• In-depth understanding of software design principles, architecture, and design patterns.
• Proven experience working with both SQL and NoSQL databases.
• Solid debugging and problem-solving capabilities.
• Effective communication and collaboration skills, with a team-first mindset.

Technical Skills:

• Programming: Python (Advanced)
• Web Frameworks: Flask
• Databases: PostgreSQL, MySQL, MongoDB, Redis
• Version Control: Git
• API Development: RESTful APIs
• Containerization & Orchestration: Docker, Kubernetes
• Cloud Platforms: AWS or Azure (hands-on experience preferred)
• DevOps: CI/CD pipelines (e.g., Jenkins, GitHub Actions)

Role - Manager Aggregation

Location - Bilaspur / Raipur

SCOPE OF WORK

This position will contribute towards connection with doctors. Broadly, the

position will:

● Planning and participating in project work plan meetings partners

especially the doctors and explain about company to tie up.

● Researching and enlisting the doctors to tie up with company

● Ensuring partners are providing quality project reporting on time, and

are receiving feedback on project implementation.

● Proactively meet with partners from industry and relevant public sector entities and representatives of our company.

Must Haves:

● Excellent communication skills

● Convincing power

● Should have team management experience.

● Mindset of working smart.

● Acquiring right partners.

● Strong existing network of Doctors

Benefits:

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

About Company

ADDV HealthTech Solutions, a UK-based company, operates with a strong IT presence in Ahmedabad, empowering IT professionals and organizations with cutting-edge technologies. As a product and service-based industry, we have excelled in managing UK healthcare projects, leveraging our novel tech-led approach.

ADDV HealthTech Solutions operates as a subsidiary of the renowned UK company, ADDVantage Technologies (https://addvantage-technologies.co.uk/) delivering innovative healthcare solutions like AllDayDr, Healthya, AppLocum, PharmSmart, ADDVantage Minds, and HEALTHYA Stations. Under the visionary leadership of our Founder and CEO, Suhel Ahmed, we continue to expand our expertise and presence across the UK and the Middle East.

What are we looking for in a candidate?

●      Proven experience of 2-5 years with a minimum of 1 year of experience in AWS Redshift.

●      Proven experience as an AWS Redshift Developer or similar role using PostgreSQL.

●      Proficiency in SQL, database design, and data modeling.

●      Strong understanding of ETL processes and data integration.

●      Familiarity with AWS services and cloud computing concepts.

●      Excellent problem-solving skills and attention to detail.

●      Effective communication and teamwork abilities.

●      AWS Certified Data Analytics or AWS Certified Database - Specialty certification (preferred).

●      Experience with other AWS services such as S3, Glue, and Lambda (preferred).

●      Knowledge of data warehousing best practices and optimization techniques (preferred).

●      Build efficient and optimised queries:

•       queries for functional requirements

•       queries for logging

•       queries for monitoring

●      Write stored procedures.

●      Unload / export into csv and JSON.

●      Availability to work during UK hours (9 am to 5:30 pm).

●      Excellent verbal and written communication skills.

What will we provide to the candidate ?

●    5 days working.

●    Flexible working hours

●    International Exposure (UK projects)

●    Training and development

●    Collaborative work environment

Cygner Technolabs Pvt. Ltd. is a dynamic and innovative IT company dedicated to delivering cutting-edge solutions to our clients worldwide. We are seeking a talented and experienced PHP Developer to join our growing team.

Roles & Responsibilities:

·      Develop and maintain PHP based web applications.

·      Collaborate with cross-functional teams to define, design, and implement new features.

·      Maintain and enhance existing web applications.

·      Troubleshoot, debug, and optimize code to ensure optimal performance.

·      Stay updated on emerging industry trends and technologies.

Skills Required:

·      Proven experience as a PHP Developer or similar role.

·      Strong proficiency in PHP and MySQL.

·      Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

·      Familiarity with version control systems (Git).

·      Understanding of database design and optimization.

·      Excellent problem-solving and communication skills.

·      Ability to work both independently and collaboratively in a team environment.

Required Experience: 1+ Year

Preferred Location: Rajkot

Educational Qualification: BE Computer Science, BE IT, B Tech Computer, M Tech Computer, MCA, BCA, M.Sc. IT, B.Sc. IT or a related field.

1. Bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience
2. 2+ years of practical experience in Native Android Development
3. 2+ years of experience using Kotlin/Java
4. Experience developing highly performant code and view layouts and the ability to diagnose performance bottlenecks
5. Designing applications with latest frameworks and architecture such as MVVM, etc.
6. An excellent understanding of best practices for concurrency and threading is a big plus
7. A disciplined approach to development, testing, documentation and code structure in a team environment
8. A constant desire to improve, learn more and take things higher
9. Having worked with the Realm database and dagger is a big plus.

About TO THE NEW:

TO THE NEW (TTN) is a technology services company that designs, builds, & runs digital products and platforms for Fortune 500 companies, enterprises, SaaS, and consumer tech companies. We are recognized by global analyst firms like Gartner, Everest, ISG, and Zinnov for our capabilities in Digital Engineering, Cloud, and Data & Analytics. We have deep expertise in Experience design, Open source technologies across Web, Mobility, CMS, diverse Cloud infrastructures, DevOps, Big data & analytics, Quality, and test automation; combined with proven experience in Agile methodologies.

Founded in 2008, TTN is one of the fastest-growing companies with a growth rate of over 60% since 2017. Our passionate team of 2000+ “Newers” is spread across our delivery centers in Delhi, Dubai, NYC, and Sydney. TO THE NEW is a consistent winner of the prestigious ‘Great Place to Work’ award since 2015 and ranked #47 in the ‘Top 100 companies in India to Work’ for in 2019. Recently TTN was also recognized as one of the ‘Top 25 India’s best IT & IT-BPM workplaces’.

We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. 

Responsibilities:

1. Create high performance, secure, responsive, clean and simple front-end builts in collaboration and discussion with backend developers, designers and product owners

2. Responsibility for resolving all issues assigned in a timely manner

3. Participate in and lead architectural discussions with a group of senior architects

4. Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse

5. Translate designs and style guides into interactive user interfaces, ensuring cross browser compatibility, performance and robustness

6. Deliver high quality code that is maintainable and readable.

7. Develop and maintain features using JavaScript.

8. Our clients would value you for your comprehensive knowledge and understanding of Front-end design and architectures

Requirements:

1. Experience in developing front-end technologies using Object Oriented JavaScript, React.js, HTML, & CSS

2. Understanding of various browser engines

3. Experience to handle cross browser compatibility issues

4. Experience of full software development life cycle and good understanding of version control systems like Git.

5. Experience with an agile development methodology, preferably Scrum

6. Excellent time management, multi-tasking and communication skills

7. Understand the needs of our users and customers at the beginning of each project

8. Provide complete, actionable, and timely technical feedback to your Agile team

9. Mentor fellow and junior engineers

Primary responsibilities:

• Architect, Design and Build high performance Search systems for personalization, optimization, and targeting
• Designing systems with Solr, Akka, Cassandra, Kafka
• Algorithmic development with primary focus Machine Learning
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Participation in design and code reviews and recommend improvements
• Unit testing with JUnit, Performance testing and tuning
• Coordination with internal and external teams
• Mentoring junior engineers
• Participate in Product roadmap and Prioritization discussions and decisions
• Evangelize the solution with Professional services and Customer Success teams

Minimum requirements:

• Tech/M.Tech in computer Engineering or related fields or MCA
• At least 10-14 years of software development experience
• Expert in Java, Scala or any other object oriented language
• Proficient in SQL concepts (HiveQL or Postgres a plus)
• Additional language skills for scripting and rapid application development

Desired skills and experience:

• Working with large data sets in the PBs
• Familiarity with UNIX (systems skills a plus)
• Working experience in Solr, Cassandra, and Kafka
• Working in a distributed environment and has dealt with challenges around scaling and performance
• Working with distributed teams across multiple locations