Engineering Manager

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

A legacy of 20+ years AMFI registered Mutual Fund Distributor and Financial Intermediary for various Investment & Insurance products. Amongst the top 0.5% registered Mutual Fund Distributors in India by AUM out of a total universe of more than 1.25lakh distributors. We manage the personal finances of 800+ families and 6000 + financial dreams. Near 100% client retention rate. Complete suite of Conventional & Alternative Investment & Insurance Products.

Job Profile

Job Profile & Responsibilities:

A) Key Responsibility Area

Client Sourcing

Periodical Financial Review

Day to Day Coordination between Client & Operations

Up sell and Cross sell

Renewals of Investment & Insurance Products

B) Key Performance Indicator

New Client Conversion

Client Retention

New Client Referrals

Product Sales Outcomes

100% Renewals

100% Client Wallet Share

Qualifications

CFP/ NISM Level-1 & Level-2 Registered Investment Advisor Certification & NISM V-A MF Certification

Other Skills-Advanced working knowledge of Excel, Basic Knowledge of Word & Power Point,

Good written and spoken English

Good written and spoken English

Working Days -Time

6 days working time : 9:30-6:30

Recruiter Instructionns

company strenght 20-25 employess

Desired Candidate Profile

Willingness to make a long term career in Wealth Management

Attributes of Trust, Integrity, Self Starter, Closure Focus, Customer Focus

Willingness to Learn, Attention to Detail, Team Player

1 to 3 years relevant work experience with a AMFI registered Mutual Fund Distributor or Mutual Fund House

About the company:

Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level

Role Overview:

Ketto, Asia's largest crowdfunding platform, is looking for an innovative Product Analyst to take charge of our data systems, reporting frameworks, and generative AI initiatives. This role is pivotal in ensuring data integrity and reliability, driving key insights that fuel strategic decisions, and implementing automation through AI. This position encompasses the full data and analytics lifecycle—from requirements gathering to design planning—alongside implementing advanced analytics and generative AI solutions to support Ketto’s mission.

Key Responsibilities

●  Data Strategy & Automation:

○ Lead data collection, processing, and quality assurance processes to ensure accuracy, completeness, and relevance.

○ Explore opportunities to incorporate generative AI models to automate and optimize processes, enhancing efficiencies in analytics, reporting, and decision-making.

●  Data Analysis & Insight Generation:

○ Conduct in-depth analyses of user behaviour, campaign performance, and platform metrics to uncover insights that support crowdfunding success.

○ Translate complex data into clear, actionable insights that drive strategic decisions, providing stakeholders with the necessary information to enhance business outcomes.

●  Reporting & Quality Assurance:

○ Design and maintain a robust reporting framework to deliver timely insights, enhancing data reliability and ensuring stakeholders are well-informed.

○ Monitor and improve data accuracy, consistency, and integrity across all data processes, identifying and addressing areas for enhancement.

●  Collaboration & Strategic Planning:

○ Work closely with Business, Product, and IT teams to align data initiatives with Ketto’s objectives and growth strategy.

○ Propose data-driven strategies that leverage AI and automation to tackle business challenges and scale impact across the platform.

○ Mentor junior data scientists and analysts, fostering a culture of data-driven decision-making.

Required Skills and Qualifications

●  Technical Expertise:

○ Strong background in SQL, Statistics and Maths

●  Analytical & Strategic Mindset:

○ Proven ability to derive meaningful, actionable insights from large data sets and translate findings into business strategies.

○ Experience with statistical analysis, advanced analytics

●  Communication & Collaboration:

○ Exceptional written and verbal communication skills, capable of explaining complex data insights to non-technical stakeholders.

○ Strong interpersonal skills to work effectively with cross-functional teams, aligning data initiatives with organisational goals.

●  Preferred Experience:

○ Proven experience in advanced analytics roles

○ Experience leading data lifecycle management, model deployment, and quality assurance initiatives.

Why Join Ketto?

At Ketto, we’re committed to driving social change through innovative data and AI solutions. As our Sr. Product Analyst, you’ll have the unique opportunity to leverage advanced data science and generative AI to shape the future of crowdfunding in Asia. If you’re passionate about using data and AI for social good, we’d love to hear from you!

About Us :
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.

What are looking for?
- You are keen on understanding customer's hiring trends and companies current hiring
- You're excited about identifying and reaching our to the prospects
- You're proficient in Microsoft Office applications and tool like CRM, Hubspot to curate the prospect data and be on the top of it
- You're good at communicating with prospective clients on email and phone to maintain a healthy relationship
- You should always be in hunting mode and leveraging different data sources to identify prospects
- Your interpersonal skills and knowledge in Customer Relationship Management (CRM) Software, get us to the top
- You're always ready for the future and always focuses on trying new approaches

Requirements :
- To create new client opportunities, its in your hands to research, identify and reach out to prospects
- You would be dealing with potential clients directly at all times to understand and managing their expectations
- You'd would understand client needs and suggest appropriate services to them
- The power lies within you to develop new relationships with potential clients, while maintaining existing client relationships
- You would be developing proposals for projects and also work on sales pitches and close deals with potential clients
- You're the key person who keeps a close look on the market and has an excellent understanding of the emerging market challenges.

Benefits :
- Fixed + variable pay
- Flexi work hours

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

We are seeking a skilled Full Stack Developer with expertise in Shopify to join our team. As a Full Stack Developer, you will be responsible for creating and maintaining custom e-commerce solutions on the Shopify platform. Your role will involve collaborating with cross-functional teams to design, develop, and deploy scalable and efficient Shopify-based applications.

Responsibilities:

- Develop and customize Shopify themes and templates to meet specific client requirements.

- Implement front-end designs using HTML, CSS, and JavaScript, ensuring responsiveness and optimal user experience.

- Utilize Shopify Liquid template language to build dynamic and interactive web pages.

- Extend Shopify functionality by integrating third-party apps and plugins.

- Develop custom Shopify apps and extensions using Shopify API and GraphQL.

- Collaborate with designers, UX/UI specialists, and other developers to ensure seamless integration of design and functionality.

- Optimize website performance and page loading speed.

- Conduct thorough testing and debugging to identify and resolve issues.

- Stay updated with the latest Shopify features, APIs, and best practices to continuously improve development processes.

- Provide technical guidance and support to other team members.

Required Skills and Qualifications:

- Strong proficiency in Shopify development with at least X years of experience.

- Proficiency in front-end web technologies, including HTML5, CSS3, JavaScript, and responsive design principles.

- Experience with Shopify Liquid template language and theming system.

- In-depth knowledge of Shopify APIs, GraphQL, and App development.

- Familiarity with JavaScript frameworks/libraries such as React or Vue.js.

- Proficiency in server-side languages like Ruby, PHP, or Node.js.

- Experience in working with databases and writing SQL queries.

- Understanding of version control systems, such as Git.

- Ability to collaborate effectively with cross-functional teams and stakeholders.

- Strong problem-solving skills and attention to detail.

- Excellent communication and teamwork abilities.

Shopify Certifications (Base Level Certifications):

- Shopify Certified Developer: Demonstrates a comprehensive understanding of Shopify development concepts, theming, APIs, and app development on the Shopify platform.

- Shopify Certified Theme Developer: Validates expertise in creating and customizing Shopify themes using Liquid, HTML, CSS, and JavaScript.

- Shopify Certified App Developer: Verifies proficiency in building custom apps and extensions for Shopify using APIs, webhooks, and other integration methods.

Note: Shopify certifications are not mandatory but can be considered as a strong base-level requirement for this role. The specific certifications required may vary depending on the organization's needs and preferences.

About:

• AppTile is building the future of how merchants, creators or service entrepreneurs create mobile apps.
• We help creators and micro-entrepreneurs to build mobile applications for their businesses. 
• In 2022, it is still very hard. We are building the next-generation no-code platform for mobile internet.

Responsibilities:

• Drive design and architecture around key systems that are part of the product. Setup design philosophies and implement them in a way that ensures they are easily followed.
• Setup toolchains and technical stacks that are intuitive. Implement these toolchains in a way that is unobtrusive for other developers and ensure it stays that way.
• Drive good development practices and philosophies that ensure good stable code over several cycles of development. Keeping them as simple and un-intrusive as possible.
• Report directly to our head of technology.
• Balance speed and quality, with a focus on tangible results.

• Tier 1 / Tier 2 Colleges  with decent academic backgrounds
• Experience in Product Companies and typically more than 2 years
• Should have worked in previous companies for a larger duration
• Full Stack Developers with experience in Typescript or Nodejs, React or React Native, Rest APIs
• 3-8 years of product development experience. Preferably in a product development environment.
• Experience with working with Web Development Stacks (HTML, Javascript, CSS, etc)
• Experience with working with Backend Server stacks (SQL databases, Web Servers, API Endpoints etc)

• Bachelors/Masters degree in Engineering or equivalent.
• You have a strong passion for building things from the ground up with all the challenges and unknowns, and enjoy the process of solving problems that are new and unique.
• Experience with React, React-native, Typescript and similar Frontend Technologies.
• Experience with PostGres, MySQL and similar DB Technologies.
• Experience with REST, GraphQL and similar API technologies.
• Experience working with cloud computing platforms like AWS, GCP, Azure.
• Experience with open source languages such as, Java, Objective-C/C++, Swift, Java, PHP, Python etc.
• Experience communicating technical concepts to non-technical audiences.
• Docker and Kubernetes